We had been looking for an area rug for a month but wanted it to be nice and plush. As soon as we walked in, we were greeted by a very friendly man who helped us and let us roam to check things out. We picked a great carpet, they bound the edges and we picked it up two days later. I was THRILLED! It was also 40% of the cost of another carpet store nearby that we had visited. read more

They went out of their way to get pink binding for a rug they were binding for us. No extra charge! They have all your carpeting needs. We have bought many rugs from them. Highly recommend them. read more

These people have always been most helpful, patient, and kind. A huge selection of great carpets for every price range.

Best prices and QUALITY INSTALLATION. Call John and tell him FLYCO sent you! The product is top of the line at a reasonable price. We never use anyone else! read more

Working with the guys at Federal has been a joy. John was responsive and direct around pricing (which is a rarity these days). Allen is a gem and spent ample time in the warehouse helping my wife and I pick out LVP and carpet for our first home. Once Allen got an understanding of needs he went to the back and pulled out the perfect flooring. A few weeks later and the install is complete. Both teams of installers works so hard and had incredible attention to detail! Not only is the product better but the install was night and day compared to what they replaced. Details matter on instal and they didn't cut corner making it a finished and seemless look throughout read more

I shopped extensively & they had the best price & selection. I kept waiting for something to change or go wrong..."if it seems too good to be true"...but everything was exactly as the owner John had said it would be. I got quotes from other companies that were more than twice as much, some of them were saying "that's impossible, they'll change things, etc" but it was a good experience all around. The installers, Lee, Matt & Bruno were also excellent! All around good experience and they have the actual carpet rolls right there in the store, so you see exactly what you'll get instead of looking at a 4" square sample. The first of my 7-8 visits to the store (I was very thorough in my research) John said as I was leaving "you won't get a better price"; I thought, yeah right, but he was correct, and they weren't just a little cheaper! I now have four rooms of beautiful, new carpet! Thank you guys! read more

I just needed a small remanant of carpet. They have a very impressive selection. I found what I needed and I am thrilled with the result. I highly recommend Federal Carpet. Super nice people, too. read more

We bought a large, premium carpet from them ($1k+). Price after cutting was increased from cost quoted in store. Carpet was delivered damaged - it had huge ridges and creases from the banding they used to keep it rolled up. Both the delivery guy and the carpet cleaner we hired to steam out the massive bumps concurred the carpet needed to be replaced. We contacted the owner about the damage and he was rude, unaccommodating, and offered NO solution. He got angry because we were unhappy with a damaged rug. "Just deal with it. I did you a favor by selling you this carpet". He won't replace the carpet. The owner is a joke, unprofessional, and a scammer. The business has gone way down hill since his dad passed. Stay away! read more

Federal Carpet & Flooring - Check out the ridges! Owner says deal with a carpet that was delivered damaged. - Carpeting Near Me - Lowell, Massachusetts

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Great selection and great prices ! All carpet is labeled, organized and easy to find what you're looking for. Everyone was so helpful. Alan, John, Dick and the gentleman that cut it, paid attention to all of my details and gave great advice on the choices available. They'll cut the carpet to your size and the binding is $1.50 a foot. They also offer several choices of rug padding. Worth the trip ! read more

Their regular salesperson, Dick(his name not an insult) was the laziest and at the same time most hostile person I've ever tried to buy from. We went in today with the plan to buy new carpet and the kitchen tile quote we priced out of Dick a month ago. He refused to help even point us to what we described and basically told us to go away. We selected our type of carpet and wanted to ask about buying it. He interrupted me 4 times and wasn't even listening to the question. He was too busy telling me they can't match carpet(I didn't ask). I stopped the conversation and said, "Dick, you are really making it difficult to buy here." He replied l, "I know and I don't need your business." He claimed to be the owner when I asked but the owner's name is John. Spouse and kids with me ready to buy a new carpet for the room we just painted yesterday (All happy and out for a Sunday). Ruined (for a short time ) by a grumpy, rude, liar. Really disappointed. read more

Great experience at federal carpet. Staff is friendly and helpful. Prices are great. I highly recommend this company.

We have used Federal Carpet twice for out in home carpet needs and have been extremely pleased with the results. While the location is "no frills" Federal Carpet offers a great selection, fair pricing, and the service has been excellent. The owner was a pleasure to work with, knowledgeable after many years in this business... a better resource than your local Home Depot or Lowe's. He actually talked me out of a more expensive runner based on my needs, knowing that with our active family and pets, a more expensive runner would not have been money well invested. Scheduling our installation was easy, the carpet and installers were on time, quick, clean, and installed expertly. We highly recommend Federal Carpet to anyone for their carpet, runner, or other flooring needs! read more

Quick, extremely well priced and quality work. Uses local contractors. 8 million times better than National Floors Direct. I've used them for carpet twice and linoleum once, and each time they came when they said they would, finished in the time they would, and were the cheapest option I found around. I'll use them every time in the future. read more

Excellent service by Dick got a great price! Installed very professionally by his son Rich! Highly recommend this company if you want great prices and beautiful rug installed before the holidays read more

My fiance and I just bought a home in Dracut and we have been so stressed getting everything done to make the house look nice. We needed to carpet our 2 bedrooms upstairs so I called Federal Carpet and spoke to Jonathan. He was extremely nice and helpful. I gave him the measurements he gave me an estimate and we went in to pick the carpet we liked. We first met with a sales associate named John, he went right up to us greeted us and immediately helped us find exactly what we were looking for. We got the whole transaction done quickly and it was stress FREE! It was such a relief to find a place with customer service on point like they are at Federal Carpet. We will be getting our rugs installed on Tues and I am excited to see the outcome! Thanks guys! read more

Went to Federal Carpet to look for ceramic tile for my kitchen and a rug to carpet my living room. There was a man behind the counter when I came in and he barely looked up to greet me. I told him what I was looking for and he pointed to a wall on the left saying you can look for carpet there. I then asked about the tile and he pointed to the room in the back and said you can look at the tile in there. He never came to check on me, to see if I needed any help. I didn't really know anything about the tile, other then the price per square foot that was displayed. The carpet didn't have any prices. I knew nothing about padding for the carpet, different prices or quality, installation time, brands, etc. and he never came to see if I had any questions. After wandering around pretty lost and confused for about a half hour, I decided that I would ask for some help myself since no one was coming to me. The man that was originally in the show room, was nowhere to be found. I stood near the counter for a few minutes thinking maybe he was in the back room but no one came out. I went back into the room with the tile was and beyond that room I could see him talking to a warehouse worker. I stood there for a bit, not thinking I could go in the warehouse, and waited for him to come back. Never did. I ended up leaving and going to a different store because I got zero help at Federal Carpet. The customer service was nonexistent. read more

Bought a new construction home and had Federal install the basement carpet before passing papers. They were quick on accommodating the short time I had for installation. Price was good with no BS about we have to add this and that. read more

Very friendly sales people and a great selection. I would recommend Federal Carpet to anyone. I love my new family room carpet and planning on updating the bedrooms! Great place read more

I had Federal carpet install a carpet in my business. they installed the carpet when they left it was a covered in white stringy pieces. I was told it not his job to clean it up. with in two week my carpet was frilling in a few different spots. It took almost a year to get them to fix it. they show up with a whole new carpet. Same thing with in two weeks it was frilling and unraveling at the seams. I called for about a year and no one would return my calls or even fax. I am know stuck with a room that looks like crap. read more