This store has excellent employees. They are always cheerful and helpful. The store is clean and well organized. The equipment is always in good working order. Pleasant speedy experience. read more

No major hurdles to deal with at this location. Nice people, efficient, knowledgeable, and ready to help!

I was dropping off boxes and two gentlemen walked in that did not speak English fluently. The store manager Scott was helping them and I thought he was being inpatient and short with them as they tried to explain what they needed for their project. It rubbed me the wrong way. He helped them but it seemed like he could have been more patient read more

Bob & Patrick were my main contacts @ FedEx on Frantz rd. My wife and I had to make several communications in conducting a business matter. The 2 guys were very helpful in our endeavors, My wife and I are not the sharpest on technical matters Bob and Patrick were more helpful than they probably realized. Superior customer service !! read more

I have used the FedEx Office site for almost 10 years. I have always been impressed with their printing service and staff assistance. However, the first AND LAST experience with their shipping side will not repeat. I went on line to Fedex.com. I selected the specific store address and requested a quote. I entered the exact weight, dimensions, as well as the sending and receiving zip code. I was given an exact price based on the entered criteria. When I arrived at the store, he printed the label and the cost was $40 higher. I asked him about the difference. He told me the price on line is only an estimate. The result did not say "Your ESTIMATED price will be approximately..." It was price specific. If not for the time crunch, I would have taken the box back and left. Then, to make matters worse, this teenager-at-heart typed in the entire recipient information in all lower case letters. This is a BUSINESS transaction representing both myself to the receiving company as well as FedEx as a professional service provider. The label looked like a printout of a text message rather than an official representation. Very disappointing about both the price misrepresentation and the professional quality of the label. I will never ship company materials this way again. I spent $202 to send this box. This included $3000 insurance. I was quoted $129 (pre-insurance) on line, and was quoted $171 (pre-insurance) in the store. Very disappointing. There was no clear disclosure that FedEx Office stores can charge a substantially different price at their discretion. Also, the representative needs to be coached on addressing the labels in a professional manner, not like a teenage texter. I will say, he was polite. No issues with the service. But first, he scanned the bar code on my driver's license and just assumed that's the exact way I wanted the label to print. Did not even ask if I wanted my full middle name or a business name, or my personal address to appear as the SENDER. He had to completely re-type it. Again, he was nice. No problem with his demeanor. Just poor service over the misrepresented price, and the total lower case typing for the addressee. Update: 03/07/24 ... I want to say that I very much appreciated the store manager, Scott, giving me a phone call today regarding my Yelp review. It showed me that they do care about the customer experience and this may have just been a one-off exception. The issue about typing in all lower case letters to the recipient probably irked me more because it would appear that I, as the sender, typed the label that way. It's just my own pet peeve. However, Scott was very gracious and took the review in the spirit with which it was meant - an opportunity to keep a sharper eye on the details in the future. Apparently the $40 price difference was because the store rep has to type the label and I didn't come in with the label already created. I tried, but the website did not give me the option unless there was an account number to which it could be billed. I do still think that $40 to type a label is a bit excessive. I could understand a $5 fee, but either way, it's done. I appreciate the store's care and following up. I'm going to improve the star rating only because I think I was more upset at the moment of writing the review than I am now after having spoken with the manager. I changed it from 2 stars to 4 stars. I would have made it 5 stars, but the issue still exists that there is no clear communication that the price is based an coming to the store with a label already prepared, nor did the rep ask somebody else (a manager or a supervisor) the reason for the price difference. So, I was left with just being told that the FedEx website is just 'an estimate'. Kudos to Scott for showing exceptional customer service by calling me back. read more

Submitted a print job around 9am, and it was ready by 10:30-- on a Sunday, no less. Granted, it wasn't the biggest or most complicated print job ever, but they cranked it out quickly with a smile nonetheless. Woot! They were even helping a cute 2nd grader make color copies of some drawings he'd made. Good folks there. read more

I used to always use UPS but a recent couple of computer mailings have shown me the error or my ways and now I'm Fedex all the way (UPS charged $37 to ship my moms laptop 90 miles away while Fedex charged $23 to ship a friend his desktop PC about 300 miles away..do the math). This place is really friendly and you can get in and out of here really quick. The prices, as stated above are very good and that even includes insurance, which UPS can charge an arm and a leg for. This is going to be my go-to shipping place from here on out. HIGHLY RECOMMENDED! read more

While most FedEx locations have very efficient staff, this location goes the extra mile in customer service. All of the staff here are very friendly and helpful and willing to go the extra mile. Went here to print a photo album and one of the staff members patiently provided with me all options as well provided a few samples. Was very happy with what I got and will definitely be back. read more

all they care about is flirting with eachother and have terrible customer service literally sat here not knowing what to do and no one helped yet we looked like we needed help read more

Thank goodness these guys are open late. They have been a savior for last minute printing and shipping. I've been helped by several staff and they have all been very accommodating. read more

I went the other day and needed help loading and printing documents. Bob was extremely helpful and walked me through the process. Thank you for going the extra mile! read more

I went there to ship some documents and pay for a return envelope. They asked me to use a self-service computer which is I don't know how to use it , so I decided to leave searching for another office. read more