Conrad is incredible! Infectious attitude and extremely helpful need for a very pleasurable experience. Customer service like this doesn't exist anymore. read more

Conrad is THE MAN!! He was incredibly helpful and his attitude was overwhelmingly positive. He was the only employee in there and even though there were a few people in line, he did not slack at helping us get done what we needed. We need more people like Conrad!! read more

The staff was Very helpful in getting an awkward box sent out. Have never used before. read more

They are very friendly at this location . The pricing is standard for a fedEX provider in MA . They share a big parking lot with other stores, in the complex so they have plenty of free parking . This is a perk of this location besides the friendly and helpful service . read more

I see some great and some terrible reviews for this place. The great reviews are for the customer service and guess what, the terrible reviews are also for the same!!! But here's my experience after I have been to this place several times. If you need to ship something that's less complicated - like you have an envelope, box that's packed well, it should be easy. But if you are in a complicated situation - like shipping your work laptop back to the company when the company prepares the shipping label for you - you may face a problem, at least I did. But the staff was helpful, they did sound arrogant at first but it was not like they didn't want to help. I had to be patient and work with them to get it resolved. There is definitely a need for the staff to realize that most people are clueless of the processes, especially if they are complicated, whereas the staff (because they are trained) knows everything. So it's the responsibility of the staff to work with their customers to understand the problem and help. However, I know the customer service is not all bad here! It may be a few instances when the store is really busy or under-staffed. Overall, FedEx is expensive but trustworthy as compared to other services. read more

FedEx Office Print & Ship Center - Shipping Centers Near Me - Framingham, Massachusetts

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Special shoutout for Conrad for exemplary customer service! Took care of everything promptly! read more

The clerk who took care of shipping my pre labeled, prepackaged box was so efficient, pleasant, and careful. SandraInk

Ran in most recently for some quick color photo copies. Since my scanner at home decided not to scan any more. The self serve copy machines are pretty self explanatory. Just pop in a credit card. And out pops your photo copies. Been in a few times. Never had a problem getting a machine. read more

Had to drop off a work computer that stopped working and needed to be shipped back to corporate headquarters. I didn't know what to expect, but the transaction went seamlessly. The lady who helped me was very pleasant and everything went according to plan. My workplace overnighted me a new laptop which arrived at 11AM the next day. read more

Omg! Absolutely love this center! To be honest, this is one of the few places where I have had a pleasant interaction every time I go, with every single employee. If you can, find Conrad! He definitely stands out. Outstanding customer service, quick, and respectful of your wishes. And just a big hearted man overall! Fed Ex, you're lucky to have him! read more

Hate to see all the bad reviews, this is the greatest place I have ever shipped anything ever. I collect instruments, so I'm sending and receiving them quite a bit. This fedex location is very helpful and the prices are chill. Would ship again read more

I went to this location to ship a package that was prepay. The associate was so rude and at one point laughed at me. The expectation she said was that "my box will be hit with another 50 pound box" Instead of helping me with ideas on how to repackage my box she just went out of her way to point out flaws in a condescending manner. I left with my box and went to another location, told them I needed to repackage my box. They said it was fine and quickly HELPED me with a couple tips to ensure it was safe. It just shows how much this location went out of its way to treat me like dirt. There are many negative reviews about this places below that have been removed by yelp. Scroll to the bottom you will seee Never again read more

By far a very rude and disrespectful bunch work at this location. Unfortunately when the manager (black gentleman) treats customers in a rude manner and finds humor in making fun of you when you are clearly not a "packing expert" like them and question a few things, I wouldn't expect more from their employees. I sure hope the regional managers see my post and look in to this. I own a part time business that is growing and I ship packages 6 days a week. I will probably start looking into UPS. read more

Its sooo challenging being solo in business, going going going and having to get everything done yourself, typically at the last minute (sorry, but its the nature of my business). Ben has always been patient and gotten my jobs. I even printed a crossword puzzle in big format, had it laminated and it didn't turn out the way it should have. Between him and Josh, they redid it and fixed it after my event. I should also mention, being a long time fixture in the store, Conrad also meets the standard of get it done and get it done quickly. Thank you all ! read more

As much as I hate to admit it, I am a procrastinator. I usually leave things for the very last possible second, spending all night rushing to get them done. This typically turns out to be ok, as some of my finest work is performed in the quiet peace that is the night, but when my work includes a 4x5 foot poster that I need for a presentation in a days time, waiting until the last second isn't the best idea. I stopped by here on my way home a few months ago in a panic. I needed a poster done and fast. I came in, crazy haired and frantic, rushing over to one of the employees. I explained the size and type of paper I wanted, and handed over my file on a little USB thumb drive. I left and spent some time roaming the mall (probably not an effective way to use my time in hindsight) and returned in about an hour, my poster just getting finished up. I looked it over, packed it in a nice shipping tube they had for sale, paid, and went on my way. The quality of the print itself was great. They did a great job trimming it and there were no smudges, smears, or defects of any kind. It was a bit pricey, but given the size and time constraints, I really can't complain. The employees were pretty knowledgable about the product, able to give me a good recommendation on the paper type, which turned out to be a great choice (some kind of hybrid vinyl). Would definitely go to again for my printing needs. read more

I went to the Fedex Kinkos in Framingham to drop off my HP notebook which was on the fritz for the second time in under a year since I bought the thing (lesson 1: don't go HP). I remembered from my previous experience there that Fedex is very specific because they want you to tape up your box with three pieces of packaging tape per seam and corner. They have complementary packaging tape sitting on the table when you walk in. The tape wasn't set on the dispenser the way it should have been and a young man walked by and asked me if I needed help. I asked him for scissors, but instead he had reset the tape back onto the dispenser in under 30 seconds. After taping the box, I stood in line behind another customer to wait my turn. An older gentleman behind the counter asked me, "Is your package prepaid?" "Yes." "Do you need a receipt?" "No." "Well you don't have to wait then, I'll set it back here for delivery." And I was on my way. Easy peasy. Now if only HP would make it that simple. read more

I emailed 1 bw page to self print but the Framingham store#2594, their printers don't let you resize so I asked an employee to help me. He left me hanging while 2 other employees were doing nothing. At some point at some point he asked me for my first name. I respectfully asked why he needs my name to print 1 sheet of paper. Then he became a MASSHOLE. BEN (guy with a beard ), He asked for my last name. Then with a loud voice so everybody can hear he said THAT'S NOT YOUR NAME. Then be asked for an id. When I saidI don't have one on me he very disgusted ordered me to leave. JUST BECAUSE I WAS NOT BORN IN US, IT DOESN'T MEAN THEY MUST BE ASSHOLES TO ME. his name is Ben. read more

Great service! Conrad at the counter was super helpful and knowledgeable on how to ship my package. I really appreciated his help. Thank you! read more

If I could leave FedEx of Natick Massachusetts a -10 stars I would. Why am I so angry you might ask? Quite simply they conveniently lost my PlayStation 5 and when I tried to get help from them I got nothing but disrespect. I will never use them again for anything and I would suggest you don't either! Stick with USPS or UPS and save yourself some money and a whole lot of headaches! read more

This place was once an awesome Kinkos. Now, it's the absolute worst Fedex location on planet Earth. There are several employees. One is injured and drugged, another is young and stupid, and the third is actually quite great, I don't know how he can stay there. When you were waiting in line to ship a package, sometimes there's stress because you were in the middle of your busy day, and you were worried about the package getting there on time. Most of these guys do not inspire confidence. We are paying top dollar for the service, and there is competition I'll be at the Postal Service which sucks tremendously. Fix it!! read more

Conrad deserves amazing reviews! He was so helpful-went with my package and bar code thinking simple. Not true the bar code had expired from Keurig Conrad had me go online an and get the email to send to him the email again had a problem. I called Keurig sat on the phone with them for 9 min before they sent me another email with another bar code. It worked I am not to sure who was more happy myself OR Conrad about getting the correct bar code to create a shipping label. Thank you Conrad for all of your help-I shook his hand and thanked him so much! read more

This is how I imagine their interview process goes: Manager: Do you hate people? Applicant: Yes Manager: You're hired Service is rude and if you have any questions in the self serve print area, well, good luck. read more

I generally just stop on to print things on a workstation, and my visit tonight was the same. I usually don't require assistance, but always have good luck with Conrad if I do need it! Printing a shipping label from eBay and there were nothing but issues - I asked at the desk if he knew what the problem could be. Turns out it was an actual eBay issue - but he couldn't have been more helpful or friendly. In fact over the years going in this location I feel like Conrad is usually there and always friendly and helpful if approached. I'll definitely keep stopping in when the need arises. read more

This location is the worst of the worst. Even if they have more than one person working you're going to stand in line, you may go in clean shaven when you come out you'll have A5 o'clock shadow. This place is absolutely miserable. They offer their free boxes behind the counter so that you have to wait in line in order to package so that you can wait in line again and then shipped. read more

Every time I see my package delivered by this office I know it's not going to be here on time. At my apartment building they never call, buzz, knock or do anything to let you know they are here. They don't even leave a note on the door. read more

I needed about 250 copies from 4 docs. The Fedex store was on the way home so I went there. I was not impressed. There was no one in the store. The staff didn't offer to help just pointed me to the self serve machine. The first machine had trouble reading my usb drive. The second machine read the first two docs but failed to read the third doc. I gave up and went to staples. The copy prices at Fedex were about 20% higher than Staples. read more

We went to this location as it's closest. The location has lots of parking and right off the interstate on Cochituate Rd. We had pre-paid shipping label, Jane was very helpful and super quick. I don't know if they offer envelopes for free with pre-paid labels but she was super nice and friendly and did ship the package in an instant! read more

I went to ship an urgent set of documents, also needed a return envelope, Tim Norton, one of the managers was incredibly helpful, I was also in hurry to get back to work for a meeting, taking all that Tim took care of everything all I needed to do is swipe my card, he was very informative on all the options for shipment, cost etc, thanks Tim, highly recommend this FedEx center. read more

I've received great service every time that I have come here irrespective of the time of day / night. Great staff. Potential improvements - lower rates for scanning and shipping read more

Conrad at the copy desk is very helpful and knows how to deliver GREAT customer service. He's courteous and helpful and does his best to keep the queue moving. Not sure this office is staffed as well as it should be for the volume of customers that come through the door, but I know if Conrad's behind the desk my job will be done correctly -- and I'll get superlative service. read more

Very bad experience I got at this location. The management is shitty and very dishonest. They are good at picking up the phone, but poor customer service. Never again! read more

I used to avoid this place because one of the employees who always seemed to be working was big incompetent AND super creepy. Thankfully, when I went in today to have a large monitor packed and shipped, a different employee was working - Conrad - who was INCREDIBLY nice, super efficient, and did a great job packing everything up - and communicating - even though he was the only employee working and other customers were in and out. Hoping he's there next time I need to pack, ship, or print! read more

Very pleased. Excellent customer service at the counter. Helped me wrap the package properly and tape the labels on correctly. Nice operation. Could use an automatic doorway as many people coming here are carrying boxes - otherwise 5 stars read more

Wow what a difference a few years makes. I begrudgingly went as I needed to get shower invitation inserts printed/cut to size etc. The associate working was incredibly helpful and patient (measuring for the paper cutter). If you haven't gone in awhile due to previously poor and rude associate, it's a totally different experience. read more

Excellent customer service! The entire team worked together during this busy holiday season to ensure that my client received the brochures that they needed. Conrad, in participation with his team, helped us to choose the appropriate paper stock for our project and saw that the job was a success- from the first phone call to the final product. I'll definitely be using this FedEx for my next project. Kudos for a GREAT job! read more

We are visiting the area for a conference and needed print and cutting done ASAP! We actually had to visit twice and both times, both people who helped us were capable, friendly and did the job quickly and correctly. We are thankful we found them! read more

Bad business practice. Just went to ship something (Monday 3/9) and I asked the skinny white guy behind the counter if they had a few pieces of scrap paper in the trash I can have to stuff in the top of my box. His reply "no worries I'll take care of that for you".. So upon getting issued my receipt there's a 3.99 charge for packing material. I said to him I asked for scrap paper and you offered to take care of it for me. So for the equivalent of 4 sheets of crumpled up paper you put in there I'm charged 3.99 and you don't think you should tell me that there's a charge?? Both him and the woman next to him said sorry for the miscommunication and STILL charged me. What a joke and SCAM this place is. Last time patronizing them. read more

Terrible customer service. Condescending attitude towards paying customers. Laughing when I can't properly operate the semi-malfunctioning copier. Thanks, I'll take my business elsewhere. I suggest you do too. read more

I'm not reviewing FedEx Office per se, but their eBay valet service. The store isn't bad for printing otherwise they would get one star. I checked eBay before I went there and determined that I had three articles of high-quality clothing for which equivalents were selling on eBay. But all they did for me at FedEx was tell me to type the item descriptions into a notepad. The notepad didn't recognize two of my items, and the item it did recognize, a Liz Claiborne evening gown with jacket, returned a message that they didn't sell anything for under $50, even though the web site said nothing under $25. So it was an inconvenience for absolutely nothing. FedEx could have let me type in something from home for all they did at the store. read more

Customer service is very bad. One of the guys who does shipping (the one with a beard) is the slowest guy in whole world and has a lot of attitude too. read more