One word: ELIJAH Friendly SUPER helpful Efficient Line moved quickly Parking plenty read more

They offer poster printing here but lamination & foam bottom are out. Came here on Wednesday morning and was helped by a lady with tattoo. She took her time to finish the job though. To print 5*7 and 21*28 poster took almost an hour. I even went to buy stuff from Safeway next door and came back... still not done. When asking if I could pay first, she said ' I will wait until it's done'... and keep chitchatting to her assistant manager.. ok I will wait then. When I asked her about the price, she started to have attitude. Oh well...there are other FedEx center I can go to. Ok ..... make sure you are not in a hurry when coming here and be in a really good mood read more

Quick in & Out as usual! Never an issue or much of a wait even if there's a line. Didn't catch her name to the younger associate who assisted me today, but it was nice chatting with you today ! read more

FedEx Office Print & Ship Center - Shipping Centers Near Me - Hayward, California

They get the job done here. The customer service is average without a smile. Sometimes you have to goto a specific delivery place to return some items and this was one of those times. I prefer the UPS Store, but needed to make a return that was only offered through Fed Ex so here we are. This location is in a busy shopping center. A smile/warm greeting is nice, but not required to get the job done. The location is pretty small, but efficient. They get the job done here. read more

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Product is exactly as described. The quality is good. The issue is the customer service. They do not acknowledge anyone what so ever. It'll be a line, but they never turn around to look and see. read more

I came in on a Friday afternoon to drop off a return. There was only one person in front of me, maybe 5 min. I showed the person at the front my qr code, they printed it for me and stuck it onto my package. I was in and out within 10 min. Super quick and efficient! read more

Awesome service ! Fast easy and friendly ! Will definitely come again. For overnight is about 80$ but if you do the 2 days shipping before 8pm it's 10 dollars which is not bad. It beats going to the post office and wait. read more

FedEx Office Print & Ship Center - Shipping Centers Near Me - Hayward, California

Oscar is the worst employee there. I had done shipments to the same address in past. He brought up something new when I asked him to try his system he simply refused. When I got the info he refused yet again saying he doesn't feel comfortable. Pathetic customer service from anyone who was present at the store. I would stay away from this place if you are trying to ship anything internationally read more

Horrible service from the gentleman with the beard. Needs training most definitely as he's "running behind" on things in order to get himself out of assisting. read more

When FED EX PICKED UP MY PACKAGE I Did NOT RECEIVE A TRACKING NUMBER! I was outside when he picked it up!!! NO TRACKING MUMBER, was over a week ago! They will not answer me on the phone without one! I just found out today they did send my package to tLAB CORP, because I finally found LAB CORP's 800 number!!!! FED EX did deliver my package to them but never heard from either of them!!!! According to LAB CORP THEY RECEIVED IT TOO LATE! It was an all day test , so I called for pick up the following day !!! Talked to the driver! How could that be late???? Unbelievable! Now very rude LAB CORP did not tell me when they received it! I WAS NOT LATE AT ALL!!! Now, I am told I need to redo the test because they received it late from FED EX! THAT IS A HUGE LIE!!! Maybe your driver did not drop it off in time! That is a possibility!!! I am demanding an answer! I HAVE THE RIGHT TO KNOW WHAT HAPPENED TO MY important test PACKAGE THAT WAS DELIVERED LATE TO LAB CORP according to them!!! NO DANG ANSWER FROM EITHER OF YOU!!!! And I sure have tried to no avail to speak to a rep!!! That is horrible service from both your company!!!! I DENAND A REPLY BECAUSE NOW I NEED TO REDO MY TEST FOR MY DOCTOR!!!! I demand what happened!!! Thank you, expecting a quick reply to me 510 331 6501 Ann Finger read more

Fed EX Priority Overnight from Hayward, Ca to Plano Tx shipped 6/6 as of right now 6/7 the package has not left the Hayward location? For 72.35 that is inconceivable, will be delivered Monday 6/9.. That does not sound like Priority overnight? Even USPS express mail shipped 6/6 would be here 6/7 for half the price 32.00 that is a rip off. So it is deliberately held from Friday through Saturday! I guess will not leave Hayward until Sunday :( Fed ex used to be much better than this, delivers on Saturday. Awful read more

I did not appreciate the service I got from one employee, male. (With a thick mustache and or beard). I asked if he could assistance me to turn a document into a PDF file from my iPhone. The employee obviously could not assist me, and told me to start pushing buttons on my iPhone. He told me that's how he learned. I did not have time for a lesson. I was there to spend money in that facility. He could've asked for another coworker to assist me, but he did not. I finally found an employee that was able to assist me. A helpful young lady. read more

Had a great customer experience at this store. I had tried to fax some documents but the fax machine was constantly erroring out; I was assured by Oscar that I would not be charged. So when my card was charged I returned to the store and explained the situation to Oscar. He arranged to reverse the charge without any hesitation, and I received a charge reversal in a couple of days. Thanks Oscar! Great work. Keep it up!! read more

This location is very small and can get pretty crowded. The best times are usually early morning or late evening. I come here at least once a week to pick up things from my fedex hold (I always forget to check in tho). The staff is very friendly and knows me now by name, which is nice. If there is a big line and all I am doing is pick up, they do their best to get me in and out without having to wait too long. The staff has changed a couple times, but the few that have remained are the good one. read more

I would leave no stars if I could. I have a disability similar to Tourette's and they were very unprofessional towards me even after I offered to show them my doctor's note. They cursed at me and made me feel extremely uncomfortable. I have a legit disability that is protected by the ADA. I am telling everyone not to come here. read more

You would get no stars if possible. Only reason we came here for business was because of a Walmart return. Walmart shipped the item to us wrapped in plastic wrap, unboxed and not bagged. FedEx damaged the item during shipping and lost part as a result of the damage during shipping. Walmart instructed to return item as is to this location for easy return process. Upon arriving to the center the customer service associate behind the counter started shaking her head at me as I walked towards the counter and started refusing to take the item as is like Walmart stated to bring it and insisted I buy a bag or box. This was conflicting with the return instructions and honestly just seemed like a ploy to make money or a sale for their private franchise location. This is terrible customer service and extremely dishonest considering Walmart already is compensating FedEx for the return process and this includes packaging of the item for return using fedex corporate account. Just fraud quite frankly and your associates are unfriendly, inconsiderate, insensitive and intimidating. Will never frequent this location for any business or shipping needs again. Happy holidays. read more

The young kid working there has a little Attitude. Buddy it's a fedex store your job isn't that hard. Work on the customer service a little bit read more

Came to drop off a package. I was carrying my baby and a big box. Waylon came and grab the box from me and had me out of there in 20 seconds. I really appreciate your help. I've always had bad experiences receiving my package your customer service changes how I view fedex. Thank you again read more

Took a large file box of confidentail files to be shredded, whoa.....the weight was 31 lbs and the cost was over $45.00!!!! (YIKES!) but I did it anyway. The young man was polite but when he took the box he expected me to depart. I did not, I said I wanted to observe him placing all my documents into the locked container. I stepped behind the counter since they do not have their locked document bin in a public view (like Office Max/Staples do for secutity reasons). The manager (I assume) yelled at me to NOT step behind the counter! I said I was absolutely going to observe my documents were being disposed of while I watched....period! I stood my ground and departed afterwards. Great clerk but RUDE supervisor/manager. read more

Bad customer service. I was there today to send a fax but the quality of the scan was really low, so they suggested to print my papers in color. Thinking that this was going to fix the problem, I went ahead and printed my sheets in color but the quality stayed the same so I asked for a refund. One of the ladies asked me to print my receipt but I was trying to explain her that I did not accepted a receipt when the machine asked for. Raising her voice and with a really rude attitude, she told me: "SIR, I NEED YOUR RECEIPT NOW!" Yes, I got my refund but will not go back there anymore. Save yourself a headache and just use a App for faxing documents. As customers, we don't deserve to be treated like this. read more

I am sorry, but FedEx delivery is the worst. I order an item from Canon from California, and they used FedEx to ship. My item left FedEx on Tuesday, 11/19/24. It arrived in my state on Monday, 11/25/24 with a delivery date of Monday 11/25/24 by 5pm. I cleared my schedule and canceled an appointment I had for 5:30pm. No package. After about a hour of speaking with FedEx the shipper and Canon the sender I was assured that the package would be delivered the next day. FedEx emailed me that the delivery would be at 2:30pm, today on Tuesday, 11/26/24. It is now 5:30pm and still no package or update from FedEx. FedEx's delivery is the worst, and I am sorry but for me, their customer service has been useless. Two phone calls to FedEx and two to Canon. read more

I spent roughly $3000 shipping a package internationally and misplaced my tracking number. I went back to this location a little under two weeks after shipping and was told that there's nothing that they can do to help me locate my package. There was zero empathy. You could tell she didn't want to help me and she was lazy thank God I found my tracking receipt later that evening, but I would never go back there again, they need to do better with Customer Service! read more

I have been to ALOT of FedEx locations for work And this one location is efficient , friendly, and reliable. Shout out to " Gina" she is knowledgeable and always welcoming. I love this location for all Shipping / copying needs ! Keep it up friends! read more

Carmen did a great job with helping me problem solve my print job for my father's funeral. She was extremely helpful and got everything done on time. Truly appreciate your support. read more

Used them for printing services and they were so helpful! I was very stressed because I have never printed any large prints before and Carmen was so nice and she printed a partial preview of my project so I can see if the font is big enough or not. Their customer service is really good and I know I will come back to them for any future printing needs! read more

Great customer service! Had two large packages delivered there. One (an unassembled bunk bed) was XL- 2 person carry. Zemira saw I needed help and immediately assisted me in loading the package into my SUV. Many thanks, Zemira! read more

FedEx Office Print & Ship Center - Would've never been able to load this into my vehicle alone without scratching up the bumper. - Shipping Centers Near Me - Hayward, California

Loud music playing in the store, can barely hear or speak over it while doing business, totally unprofessional

When it comes to my packages: Cell Phones, Laptops; Credit Cards. FEDEX Pacheco Deliveries are worse in delivery time. 3 days in a row, they said they are coming at 8 PM but they arrived at 3 PM. The 4th time they show a picture of my residence with the package but they took it on the 3rd time of the delivery. I took a day off for the package and they did not show at all. The Office people never help nor care about the package re-delivery. They just says " Sorry, I don't care about your package, if you want, picked it up here in Pacheco" The Worsed Service I ever encounter in my whole life!!!" read more

This review is for FedEx themselves. This has nothing to do with the customer service provided here. When you pay for a fast Service and shipping and direct your package to be delivered at their pick up location and it takes them 5 days to do it is just simply unacceptable. The package reports out for delivery at 8am and later says it will get delivered the next day. Now it says no update available pending delivery date. Their customer service doesn't give me a solution and this isn't the first time I've experienced this with FedEx. I don't want to leave a for this location as this has nothing to do with them. I see why Amazon has their own delivery trucks now. For this FedEx location. read more

COVID Update 11-21-20 I use this Fed Ex office primarily to redirect my packages I feel that need to be secure in their facility through the Fed Ex Delivery Manager so I can pick up in person and it worked for me. Today, my husband and I had a different need for this store. We had to return our AT&T modem that was defective, and the store employee, Will was very courteous and professional. In 5 minutes we were done and had a receipt for our returned modem. It's a little drive from the Jackson Triangle neighborhood but easy to drive down 92 to Foothill Blvd. Everyone is wearing masks in there and social distancing is very much practiced. Overall a good store to visit for any need. read more

Debbie was the star of the show this morning. I've been here a few times. Sweet place to pick up and drop off. FRIDAYbefore noon if you want to save yourself from long lines and wait times. That's up to you. Once inside they have you covered! Thank you Debbie! read more

A very small location unlike Marina San Leandro but It gets the job done. Besides shipping one can also utilize this place for copies and faxes. Who has a working fax machine at home? Cheerful workers that seem efficient and not too busy when I was there. They are re-doing the parking lot as I was there for a new wheelchair ramp or something. I parked way down and had to walk. Copies/fax are self serve and you pay conveniently with a credit card at the machine. Just read and follow the instructions - even a senior could figure out how to use the machines. Conveniently located in a strip mall that is probably close to home for you. Starbucks and Safeway seem to anchor the mall. read more

I didn't know this location existed. I needed to fax something. Not much to review. I made a few mistakes using the fax machine and the employee gladly refunded for me for the mistaken pages. I guess that's worth noting lol The place is a little smaller than some of the other Kinko locations. read more

I placed an on line order. The staff followed up with me to confirm my order and when I wanted it complete. They were professional and handled my order well. read more

Extremely rude customer service. I came to pick up one single print order (1 page) already paid for and stood at the print counter for 10 minutes while getting completely ignored. When I finally said I needed to just pick up my order the girl says "we're not servicing this desk separately". And tells me to get in the other 15 ppl deep line. The problem I see here is that both clerks saw me standing there and didn't say one word were zero percent empathetic. Never going back here ever again. read more

I recently started coming to this location to ship packages. The staff is friendly and helpful.

When I came in to send a fax, they had changed the process for doing so since I last sent a fax. The staff person, a very helpful young lady, asked if I needed help, and then walked me through the process. I couldn't ask for better service. read more

If you want fast service, great customer service, and a reliable shipping spot, this is the FedEx to go to. I drive out of my way to drop off packages here! Thanks Will for always taking care of me with a smile on your face!!! read more

I totally understand implementing the safety protocols in your office due to the pandemic. Thank you for that. But there has to be better way in managing line. All i needed were couple supplies to package my item. I already had a air bill printed. There was a line outside pass the credit union. I did step in to go straight to the supplies and grab what i needed and then go out. A gentleman stopped me and ask if i can wait in the line. I did advise the gentleman that i just needed a box. But he said no and i had to wait in the line. What the frustrating part is that as i walked outside to go to the end of the line, a guy bypassed the line empty handed and went inside the office and he walked out with supplies in hand. I know with limited staff it is hard but please find a better way in managing the line. Thank you. read more

I've been a FedEx shipper for over 30 years, sending packages domestically and internationally from numerous locations. This FedEx office proved to be the worst I've ever experienced and would not recommend. Most offices are great and wonderfully accomodating; the intent of this one is to hustle every customer who walks in the door. For me they required extra packaging when it wasn't necessary, and required buying FedEx boxes when we've shipped similar packages all over the U.S. for years. They even violated their own Shipping Guide and Terms of Service when stating "their way" was required. I've packed boxes properly for the past 44 years and simply want the public to know that the employees are "just following their manager's orders" and are scamming people left and right in the interest if higher fees. FedEx is great; just stay away from this horrible location read more