I've had a few bad experiences here with poor customer service in the past. This time the lady forced me to wait 10 minutes before helping with an alternative to the obviously dysfunctional email printing system. The attitude of the employee was condescending, and I will avoid this place for any future packaging needs if I can help it. It's not hard to help someone print something and get on with their day. FedEx should not take out their tech frustrations on customers by providing poor service when something doesn't work. read more

During posted hours, shop is not open. Several customers came to see the doors locked. This was a Saturday around 1:00 pm. read more

FedEx Office Print & Ship Center - Out to lunch sign - Shipping Centers Near Me - Valparaiso, Indiana

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three times my packages have been delivered to the wrong address!!!!! what is the carriers problem??? Once a package was EVEN delivered and left in my barn drive way on the back of my pick up and it was a prescription for a neighbor and not even for me. It had a TOTALLY DIFFERENT ADDRESS AND A DIFFERENT NAME ON IT!!!!! Today another package addressed to be at my address was delivered to a totally different street but a very kind neighbor brought it over to me and said this was the 4th time he had received packages addressed to me at his address!!!!! I just called customer service and spoke with a manager named Deana who did have an accent and I had to repeat my address 8 times and SHE STILL COULDN'T GET IT RIGHT!!!! I will call again on Monday and hopefully get someone who can understand me. WHAT IS GOING ON WITH FED EX?????? read more

I had really BIG problems at fedex office valparaiso ,in 46383 with Tamarra and Lisa two days in a row. I had a package labeled to return as refused per the driver told me to go to office fedex Valparaiso They told me 2-4-21 they do not do that and THEY CAN NOT CALL FEDEX toll free to help me either. so I put in box in store instead, they said the pkg would just be returned back to me again. I called fedex and they told me this was where I needed to send from and I found it in writing on the website as well. So I filed a complaint 2-4 I went back on 2-5  to valparaiso fedex office again Lisa and Tamarra  and asked them to lookup Fedex rules/regs/policies on their computer THEY told me " we do not have internet here and we can not get fedex rules regs policys here on our computer " They asked me to just leave the store after every question I asked them. I know the store manager is on this as well as I was not contacted by the store manager after 1 week from complaints filed with fedex astarting 2-4-21 and 2-8-21 read more

Part two Dirty Brown Water Trash Fedex's customer service is about as useful as dirty hotdog water. I don't deal with fedex often and every time I do they remind me why. The customer service over the phone was rude and incredibly unhelpful. I'm assuming fedex outsources this part of their company because the quality of help I got from customer service deserves -5 stars. All I needed was for them to let me pick the package up in the store and instead they said they're just going to ship my package back to the sender today on Christmas Eve. My fiancé and I both work in healthcare and work odd schedules so we aren't home all the time during business hours. Not to mention they were late to deliver my package every time by at least 5 hours and were giving me attitude because I wasn't home to sign. There was a very simple solution, but I feel like I was trying to explain trigonometry to my pet goldfish. Not to mention after I called the sender and we resolved the issue, all the following information I got from fedex was wrong and I had to go an hour out of my way just to find out that the package fedex told me was at the Michigan City facility got shipped to the Valpo store. You're better off using UPS or if you're really feeling lucky, the Pony Express. I also witnessed the customer service department actually be rude to the women working in the Valpo store on the phone trying to resolve my issue. It was really sad to see. The in store service, however, top notch. Fedex you need to commend the ladies at the Valpo store. They took care of me the best they could. *disappointed bald eagle noises* #tookourjerbs read more

The management here is horrible. I called and after getting the worst service in the world I asked for the manager. When this old lady came on the line I told her my problem and she didn't care (not sure if she was really the manager). I asked for her name and she refused to give it to me. How do these people get jobs at FedEx? read more

I walked in to send a box I had to mail out, thinking I would give them a try rather that my usual place. I stood there for 10 minutes as the heavy set lady with her shoes off NEVER even acknowledged me. She was on the telephone and Computer talking so slow. What happeneed to customer service these days. I will NEVER give this place a try again. You gotta take care of your walk in customers. read more

You pack or they pack. FedEx is a great company.

This place is so slow I got there at Easter and got waited on Christmas Eve! For pete's sake hire more help. The old lady is overwhelmed with stupid farmers wanting to ship doilies to Aunt Mertle in Dubuque. read more

I tried to call the company but nobody answered the phone it's 2 o'clock in Kouts whoever is delivering in this area a lady driver is speeding not going fast she's speeding down strong road we have kids and people who walk a lot around here maybe she should do the speed limit read more

Sherry, the Helpdesk Assistant, was unwilling to call me to let me know my package was in. She stated that she was "very busy" (too busy to do her job?). I would avoid business with FedEx as long as they employ 'HelpDesk Assistants' who are unwilling to 'help'. read more