Honestly would avoid strictly because of rude customer service, very dismissive, not worth the hassle.

I really had no idea that this location even existed, as I always had gone to a couple of their other locations off of 14th street. This one is way closer to my work. I needed to make a bunch of copies and have them ready to file in court early Monday morning. They were here and still open late Friday afternoon. The parking was the easiest, and I needed to watch the time as to not get a ticket, and thankfully there was none of that. I walked in and used the self serve copier to print out about 75 docs rom my thumb drive. I put everything into a folder, and off I went. The store was also cool and comfortable inside. I didn't need or request any help which was a good thing because the sole employee appeared to be busy, like the rest of the world. read more

FedEx Office Print & Ship Center - Shipping Centers Near Me - Washington, DC, District of Columbia

No one answers the phone at this location so simple questions take 20 -30 minutes after getting routed through the FedEx automated system. Was on the automated system for 20 minutes getting rerouted. This location is not always open during posted office hours. read more

Fast & nice! The women working was super helpful and made the line move fast. Has everything basic you need & an easy drop off spot for FedEx packages. read more

Hours online and on front door say open until 7pm and the store was closed before 6pm.... Need to send medical instruments for surgery and now have to find a different provider. read more

Very poor customer service. Printers are poorly maintained. And patronizing, rude staff, who mostly chit chat or look at their phones, blame the customers for systems that are not user friendly. They badly need customer service training at this location. read more

Computers, check. Printers, check. Printing out something urgently when my printer's on the fritz for under $5? Priceless. Copying, faxing, bright, clean, parking's a pain, but that's the only rub. read more

Terrible. Charged me and never gave me a receipt. Then when I asked for a receipt they told me I never paid. When I was literally standing there swiping my card after the employee told me he was ringing me up. They have a new manager and she was really slow and did not know what she was doing. Don't waste your time here, go to the UPS down 18th. read more

The female rep at the counter on 10/17/2022 at around 6pm really went above and beyond in helping me find the tripod/canvas holder i was looking for! They dont have stocks in that location but she made an effort to call another store- faced time just to make sure it's the right item and on stock, and asked them to wait as I find my way to the Fedex office at 3111 14th Street. I was in such a rush to catch the other fedex office that I didnt catch her name! read more

I went to the FedEx Center to fax a single page to a local number. I them asked how much it would be for for a single local fax. The person said $1.89. After he did the fax I couldn't believe the charge came to $4.97. Why more than twice as much? They said they are charging for the desk person to assist me. Why didn't he tell me this up front when I asked them? To continue: then when I put in my credit card to pay, it said I had to agree that "I have read and accept all terms and conditions". But I wasn't given any terms and conditions beforehand. It gave a web address for all the terms and conditions - so I went to it. Page after page of legal matters - waiving away arbitration rights and etc. and etc. More than I could read standing there. I told the man that I had to decline to agree - but I wanted to pay - but it wouldn't let me without me saying I had "read and understood" the legal requirements, which I couldn't say I had. I ended up just giving the person five dollars in cash - which the man accepted - but I wasn't able to get a receipt for it - the man said because I couldn't confirm my legal knowledge. Summary: I had to pay more than twice what I was told the fee would be, and then was unable to get a receipt for my cash payment due to all the mind-numbing excessive legalese. All for a simple fax. Was this a good service? I'd been to this location for well over ten years and it wasn't like this in the past. I'd strongly recommend you try to avoid FedEx now. Instead, use one of the simple apps you can download to send a fax at at just a fraction of the fee, (and sometimes even for free). Just avoid the FedEx surprises and complications. read more

The customer service at this location is very bad. The workers I have encountered here are so rude and flat out mean. They make you feel so dumb just for asking for help. And it's every time I come there! Might be time to switch to UPS. read more

Very helpful and friendly here. When printing they care about whether you are happy with the results and are pretty efficient.

Great location; near a major intersection in a neighborhood where a lot of people need their services. Not that far from the Metro; there are a couple of metered parking spaces right in front but if those are full or if traffic is building up behind you, parking is not easy in this area. Nice-looking, sunny building if you need to stay and work a bit. All kinds of printing and shipping and computing services at reasonable prices. People working there were helpful and made me feel welcome. I'm usually in and out reasonably fast. Printing tip: it's set to color by default, which costs a lot more. Switch to black and white if that's sufficient. Sadly, I think it's places like this that are putting the post office out of business. Not their fault for providing useful service though. read more

I love this location Asia was fantastic !!! She helped me with printing my documents from a google file instead of my email . My presentation came out great because of all her recommendations. I get all of work done there. read more

It's 7:47 AM and they are still not open... I've been waiting and waiting to get a last-minute copy job printed. I'm surprised they open so late to begin with but I guess they would never make a 7:00 for business people! Update, he arrived (unapologetically) at 7:55 AM. On February 27, 2018 in the morning, I watched six annoyed customers walk away. Whoever you are that opened- YOU WERE ALSO VERY UNFRIENDLY!!! read more

Awesome Fedex Office. The staff are super nice and helpful. Wifi, workstations, never that busy. Great for printing out resumes before a job interview. read more

Have been living in Adams Morgan for 12 years, and have often visited and used this FedEx Kinkos store in particular. I was never too impressed by the service, but my experience today was bad enough to warrant a review. It's funny when you encounter insecure clerks who would rather give you any answer instead of honestly admitting their lack of knowledge. What's funnier, of course, is how enraged I got by that meaningless encounter to the point that I decided to review the store. But, hey, this is a matter of justice! Is it not?! :) My wife and I entered the store and printed some tax return documents which we needed to mail. We spent $11 between computer and printer use. The issue we had was related to the actual mailing of the letters. It was early Saturday evening with barely any customers. My wife first approached the clerk and asked him to weigh the letters in order for her to figure out how many stamps she needed. She weighed one letter and the scale showed 0.15 with no measuring unit. She asked him about the unit of measure and he told her that the digit before the decimal point was lbs, while the digits that followed were ounces. Obviously that made no sense. She walked back to where I was standing as I was rocking our baby's stroller and asked me to figure out the weights of the letters. I went up to the scale and weighed one letter (it showed 0.15) and then I weighed my iPhone 6 (it showed 0.35). The clerk started off by asking me about what I was doing. He was clearly already irritated judging by his tone. I'm not sure why, since I was trying to help myself. I tell him that I was trying to figure out the unit of measure. He responds by asking me for the letter's weight. I tell him it was 0.15 and he quickly responds by saying, "then it's ounces." I confront him in a non-combative way by asking him, "how could my iPhone weigh 0.35 oz?" He said, "what?" I repeated myself and he responds by, "probably because it weighs 0.35 oz." He ignores me and returns to helping other customers. As we were walking out of the store I called on him and said that it was wrong of him to mislead his customers. He gave me the thumbs up accompanied by a sarcastic smile and said, "OK that's great, enjoy your day." Well, at least he was jolly. Hopefully he's working at FedEx full-time and is not planning on becoming a mathematics teacher, or, say, the person that weighs your luggage at the airport. read more

I usually have really bad luck at Kinkos, so maybe I've just gotten lucky here. Yes, they are all outrageously overpriced and staff are clearly a bit undertrained (probably a result of how little they are paid). I've had good luck here. There is rarely a line, and I've only had to wait for a computer once, and only for like 5 mnutes (we had sporadic internet problems for a few weeks). The few times I needed to make copies and the machines were problematic (a constant problem at all kinkos), they were able to fix it for me in minutes. All in all, it's a useful neighborhood amenity. Granted, I have plenty of rants about Kinkos/Fedex as a company, but those are more general and not related to this particular store (for example, they don't recycle office paper. Seriously. Kinkos doesn't recycle in DC. That's for a different post somewhere else though). read more

Horrible. Needed business card duplicates. Said I needed Sunday as leaving monday morning. Went Sunday, said it'll be monday! And lots of attitude. read more

I left an unambiguously negative review earlier, but have to say that service has improved dramatically of late. My sense is that it's largely due to the new manager Martinique. Whatever the case, keep it up local Fedex! read more

There are many FedEx Office & Ship locations within the D.C. Metropolitan area and all of them offer more or less the same services. What store #1748 does not offer is customer service or up to date web browsing software. The combination of these two factors has led to a less than satisfactory visit to this location and as such there will be no further visits to this particular store. Having arrived at this branch in the early morning hours in order to print documents from Google Docs it was frustrating to realize that FedEx Office & Ship does not have the software needed to allow one to simply print from the web and be on their way. When the store manager was politely asked for assistance he was too busy engaging in idle conversation with a non paying and only additional customer to assist in finding an effective way to access the aforementioned documents. Ultimately a semi convoluted workaround was found that produced the desired results with very little to no help from the manager. The Consumer General does not recommend this location to individuals who are not locals to the neighborhood, familiar with the store's manager, or who do not meet whatever mystery criteria is required for assistance. Resourceful, tech savvy, and self reliant individuals should however encounter few frustrations, but their time and money would best be spent elsewhere. read more

This is the worst Fedex location I've ever been to hands down. I generally avoid this location but came in to pick up a print job and to send a package for work. After unnecessary waiting, a failed POS system, creating my own label that did not print, waiting again, filling out a physical air bill and then waiting while the manager interrupted the cashier to talk about another customer, I was at this location for almost an hour. Avoid if you can. The UPS store in Columbia Heights is MUCH better. read more

This fed ex location charges more than any other I've been to in DC for next day delivery and cannot explain the price difference. The customer service is also downright rude most of the time, especially from one cashier in particular. Even after paying for overnight shipping, they kept one package for several days and I had to call to inquire about it only to be told it was sitting on their shelf. UPS is so much better. read more

Terrible customer service after an error with my order. Misprinted a poster instead of calling me to tell me what I requested in the comments section was not doable. Woman was impatient and rude over the phone, and not apologetic at all, even when I came back in person to pick up the re-printed poster. read more

This location is great. They have a lot of services- shipping, printing, scanning, laminating etc. The staff is excellent- they were helpful, quick and polite. read more

They were extremely helpful when I needed to print wedding programs. Very fast and courteous too!

Lost my package - as in the tracking number is not in the system. Unable to answer any questions when called. Put me on hold multiple times. Unprofessional and unhelpful. read more

What crappy service. Aside from telling me to wait and not being polite in any way, they charge $16 for two passport photos that came out blurry. When I asked why he said "that is just the way it is." Go to the UPS store down the road on 18th. read more

This place is very convenient and unlike most kinkos there is rarely a line. When there is a line it is short. The staff isn't very quick in their pace,but everything else is more than adequate. I find most people who go to kinko's have had too many cups of coffee and need to take it down a notch anyways, so the relaxed pace doesn't fit well in D.C., but I don't mind it. The only negative is the staff's seemingly slow movement. It is well stocked,clean, the machines have always worked fine, and the computers have worked fine for me too. Take a patience pill before asking a question. it almost reminds me of the west coast in terms of pace and response time. read more

Because I'm tired of this case and waiting for them to resolve it, I'll be brief. Dropped my TV off and insured it for full value. The TV was brand new and packaged by myself (I have been packing and shipping professionally for 5+ years). It was in perfect condition and arrived as such (http://imgur.com/a/L7FG4). I cannot be any more upset with this service. It was shipped through a corporate account and I filed a claim. The claim was denied. Reason? The agent at the counter claimed the box was damaged ahead of time. The box was brand new with 4 1" high density foam corners. I have a receipt for the purchase date of this box. Two other boxes were damaged, one to the point of being tattered and fixed by someone along the line with packing tape. To comment on the rest of the store? They didn't greet me. Not a single hello either of the two days I came in, no friendliness or assistance carrying in over 15 large boxes to move my entire life across the country. This wasn't service at all. I try to be patient since I have worked in customer service my whole life, but I wholly believe you get what you give. I was incredibly patient and friendly and to no avail, I was still burnt. Pick another location, these people aren't trustworthy with expensive/insured packages. EDIT: Improved rating because the manager was so good in this process. He made everything better that he could. read more

This is probably where I'll die, considering how long I've been waiting here. I used the self-print machine to print on photo paper. The first two were streaked with poor quality. I was told I could pay for additional copies or wait for help. I had to wait behind serval people who arrived after me. I'm still here. read more

This FedEx runs like a fine-tuned machine, thanks to Karim and the gang. Been here at least 20 times over the past month and a half and am amazed at the consistency of service. No one cops an attitude, no matter how busy it gets, and the staff anticipate the customers' needs. There is no bull here. The place is quiet and efficient. So glad I found it! read more

Such great service and always high quality work with mass printing needs or last-minute requests. The staff values customers and attention to detail. Never a disappointing visit. read more

Terrible. Staff is lazy and takes no pride in work. If all they want to think of themselves as, is human printer paper tray fillers, then they have succeeded. read more

This is the slowest, most unhelpful FedEx I have ever been to. I've used it a few times because it is closest to my home, but the man who is always there does not put thought into his job. I was just there for 40 minutes, and he didn't ask me if I wanted packing services - just did it, and cost me $10 and I now have to go to two other shipping centers to actually get anything done. Pick another location read more

All of the reviews thus far are off topic. They're reviewing FedEx Kinko's when the subject is actually FedEx courier and delivery services. FedEx delivery sucks ass. So far I've been waiting 20 days for a delivery that was supposed to take 5-7 days. While tracking my package, I've noticed that they've changed the estimated delivery time multiple times with no explanation. Overall, having something delivered through FedEx is a very unpleasant experience. I'll make sure to use UPS next time. read more

I needed to complete an urgent printing job on a Sunday afternoon. I showed up at 4:45pm and, despite their office listed as being open until 6:00pm (both online and on the door), the place was completely dark. I guess they decided to call it a weekend early to take advantage of the nice weather. I will not be using this location again due to reliability issues. read more

one staffer but she was great and made all the difference between this location and the aweful one up on Wisconsin Ave Chevy Chase.

Horrible costumer service. I have been trying to get my package delivered for 15 days, but it seems impossible. I called FedEx more than 5 times, sent several emails, but no one seems to care about it. read more

Came here at 7:30, the time that they adverse as opening, and 10 minutes later still nobody here.