Yes I was glad that they were the only office store that was open in the entire city on Labor Day…read more However to charge $2.29 for a single page black and white page is highway robbery. I asked one of the two clerks as to why their price to print out a single no -color page costs 8 times higher than anywhere else, and he suggested that I should go ahead and go there. I thought that was a very cocky and rood response. Both of the clerks acted extremely arrogant and I was the sole customer in the store. Then on top of that, it took them several minutes to get the printer to even work. Yet I still got robbed. The only reason why I am gifting this place 2 stars is because they were in fact open when nobody else was, and one of the employees gave me directions to U Street.

Staff here is great, always very friendly and efficient. Want to shout out Brian specifically, he…read morehelped us out a few weeks ago on a Sunday near closing time. The line was so long it snaked out the door, and he had such a great attitude and was so friendly, professional, and efficient.

I wanted to take a moment to let you know that I recently visited our DC office while in town for…read moreother reasons, and was duly impressed. In particular, Dominique was bright and smiling from the moment I opened the door. She was super friendly, helpful, and offered me coffee and snacks as soon as I told her that I was just stopping by. She also gave me a brief tour of the lovely building, and introduced me to Priscilla and Nia - also very cheerful and welcoming people. I am a fan!

The team at Intelligent Office is the best! I had two days of hosting a meeting with them and…read moreeveryone was super kind with every detail thought through. I would happily have a meeting here again.

I mailed a package from this location and the box arrived but the item (cell phone) in the package…read moredid not. I won't use this UPS location again.

The worker here is exceptionally rude. When asked for a receipt for proof of drop off, he refused…read moreto provide one

The woman that answered the phone was extremely rude started talking disrespectfully to me when I…read moreask a question about prices for mailboxes. Then she started just saying she was with another customer and trying to talk to me at the same time and wouldn't I want her to not put me on hold and answer my questions while she's helping another customer. I have never in my business experience dealt with someone as rude and disrespectful. Do not go to this UPS go down the street not far into Washington DC. The service was much better! I have used UPS stores for my business for over 15 years and I have never in my life been treated with such disrespect. I'm going to turn them into the Better Business Bureau and I am going on social media about this company because this is independently owned obviously and the employees that they allow working there Are losing them money!

Super helpful. They did my finger printing for work and also helped with a package. I'll definitely…read morebe back to this location.

Great service at this UPS Store! Staff are friendly, efficient, and very helpful. Always a smooth…read moreand reliable experience.

Excellent customer service from Ana and Julio today who helped me with the return of a bulky…read morepackage. My experience at this location has always been exceptional: professional and efficient service with a smile and gratitude for using UPS.

Jen displays great leadership its evident she is the glue holding that team at store 5801 alongside…read moreencouraging them to be the best they can be like DeAndre a good person whom has great customer service cares for the consumer - thank you for being you... Jen and DeAndre. Edited to expand upon the entire truth. You don't see leadership and team work like that every day. Doing an over night shift to better organize the mailboxes is not such a bad idea ( as some team mates complained about among themselves of the mere thought of it suggested by your leadership ) guys you never know who is listening to you complain it is bad form (( I won't call you out by name that defeats the purpose of good service but I will say to you team mates )) It will help with the overall operations of the business for both customers and employees. FYI we appreciate you all as a team so why not get on board of brilliant ideas that will be a win win for all. I'm a business woman and consumer so I speak from experience on both sides. I share this in love and light.

The service is good, the store is dirty, dusty and the desk for in store pc use is outdated along…read morewith that chair which looks creepy and filthy. Having an air purifier at the door won't help the mud dried carpet throughout the store, it's filthy, nor the dust canvas printer, printer, glass upper and bottom, walls and sleeves. Why let anyone walk there dogs in without a vest as a support animal. Some are allergic to their pets. Why not put a standup kiosk for PC use, they can be bought for little money from business auctions? All it will take is over night cleaning or whenever your closed for holidays to be open for a seriously needed deep cleaning including light fixtures, glass, POS's, and some new carpet would be an investment into your business and will boost morale for both employees and consumers alike.

I like that out of around 300 packages they only lost one (a product that was a part of the…read morepackage) unlike my previous po box where out of 100 packages at least 3 would go missing hoping I wouldn't notice. What made me give 2 Star is an attitude of one of the male assistants. He on purpose put me down in front the whole line of customers trying to make it seem like I tried not to pay overage fees ($3! ). When I walk to po box from I don't take my bag with wallet in it because one time I was robbed while walking with purse and I have ptsd from it. so I used to put the extra fees on my tab then pay next time when I drove and had my bag with me and noone ever said it was a problem. That day all of a sudden that man said it doesn't work like that. He sounded very annoyed. He said that I couldn't take my packages and everything he said was hinting that I was trying not to pay. I make $200 per hour as an influencer so it would be unlikely. What is likely is that that man was trying to feel more domineering by trying to put down a woman via being in charge of the Ups shop. Everytime he would give me packages he looked displeased for whatever reason but that day was when he let it out. I get a lot of products sent to me by the brands. I work 7 days a week to be successful at what I do. If that employee finds it triggering he might want to work at a career upgrade i nsteaf of belittling female customers.

I paid about $200 to have a package overnighted from this location. The following day, I got a bit…read morenervous when the tracking information still had not updated on UPS' website. Two days after drop off, I called the location and asked what was going on. The store associate had no idea why the system had not updated but admitted that delivery was now late and that I would be entitled to a refund after delivery completed. Finally, late that day, the status updated and the package was delivered (at least one day late). The following day, I called the local location to request the refund due to the late recovery. The store associate told me it would take several weeks to process, and that I should check back in several weeks if a payment was not received. Several weeks later, I emailed the store manager to request an update on the refund. He said all refund requests must be made within 15 days and it was too late and they had no record of my request. So to recap a) I was told to request a refund, b) I requested a refund the very next day *and was told to check back in several weeks* and c) after several weeks, I was told it was too late to get a refund. I like UPS, but do not use this UPS location. It's either poorly run or the staff lie.

The folks here are so friendly, efficient, and helpful. I appreciate this store and the high level…read moreof service I received here.

Amazing service here. I've never posted about a mailing store, but the woman who works here was so…read morekind and patient with me while we figured out my overnight shipping request. The people here are customer service oriented and it's so refreshing to come by, even when you're dropping off a simple package, they treat you with kindness, courtesy and care! Love it.

Very helpful and knowledgeable staff. I was in and out in 5 minutes for a small but a little…read morecomplicated print job. FedEx turned me away with no assistance but Wendy and her team took the time to understand what I was trying to accomplish and helped me do it. Highly recommend!

Wendy and her team do great work! They have limited hours right now (11-3 on weekdays), but Wendy…read moreis easily accessible by email and makes sure to follow up on the progress of your project. The prices seem reasonable given the quality of the prints and the fact that this is a local business so I encourage you to support small during this time!