I am very pleased with the storage facilities and customer service of Preferred Mini Storage. I…read morerecommend my clients to this facility due to the security, fair pricing, and customer service provided by Sara Leflore. I have a 10x10 unit and was able to get my one bedroom apartment worth of belongings in there. Other storages I have seen install wire at the top of the unit cheating you out of valuable space. However Preferred Mini does not install these giving twice the space vertically.

Our storage unit along with others was broken into between the hours of 5 and 9 when the office is…read moreclosed. We were notified about it a month later. Not only did they fail to immediately notify us, but one of the ladies there LIED to my face about how often they do walk throughs.. she said they do it everyday ....yet why was I notified about almost exactly a month later to the day? Clearly walk throughs aren't everyday .. and no one watches the surveillance videos between the hours of 5-9 once the office is closed.

We needed a moving company to move us from our 3rd floor apartment into a storage unit & in 3 weeks…read moreout of that storage unit into a house. We have some really heavy bedroom furniture and a 500 lb safe that we knew we couldn't move ourselves. I was a little hesitant hiring a newer company but their price and lack of hidden fees just couldn't be beat. A few email exchanges with Jagger himself quickly put me at ease. He showed up on a time, ready to work. We could not be more impressed with their effort, courtesy, and attention to detail. They moved all furniture with ease managing not to scratch or dent anything, or harm the apartment. Extremely professional, reliable, and great to work with. We will certainly hire them again in a few weeks!

I honestly wish I could give no stars. But it doesn't register in the website without 1. I called…read moreseveral different moving companies and decided to use Up and Downs Moving based on the reviews and speaking with the office as well as price. I scheduled my moving day 2 weeks prior to my scheduled date. about 5 days before my scheduled move date. someone called to ask me if my schedule was flexible and if they could move me to Sunday. I explained I couldn't move my date as I had other things simultaneously happening with the move. The morning of our move my husband went to meet as discussed and no one showed. for an hour and a half he sat there trying to get ahold of someone at this company. when he finally got someone. They said they would not be out that day to move us as they had a scheduling conflict. Even though I got a confirmation from the office with the date of the move and again reiterated when they called to see if we could reschedule I said no. I would never recommend this company to anyone. We had to scramble to find another company to move us on the date needed.

We used what was said to be according to workers shirts. Them in June 2024, some items damaged,…read more they not clear on explaining expenses. The man I dealt with Eli never responded to my last text. When they entered our driveway they got stuff messed up our driveway. Beware

Highly recommend! They got my entire apartment moved into a storage unit within a few hours. They…read morewere timely and respectful of my things. 10/10 would use their services again.

Movers showed up in their personal vehicle with dollies and a plan to walk all of my belongings…read morefrom one building to one two buildings over. Their lead guy had an attitude to begin with. They were supposed to show up at 9, but didn't show up until 10:30am. They started moving things and immediately I noticed how careless they were and they didn't care about protecting anything or handling anything with care. They completed the move in 2 hours, but not without damaging several items. Once they were done their lead guy Alexis came and told me I owed $125. Which was odd because the apartment was paying $375 for the move. According to the form I was provided, it was $125 per hour, $75 trip fee and $50 compliance fee. For two hours of work, that's $250, plus $75, equals $325, plus $50, equals $375. So I asked how I owed $375? Alexis said the apartment is only paying $375, you owe the balance of $125 and he showed me his phone again. So I told him I need to talk to someone because the math does not add up. He called his supervisor Victor and put him on speaker, after going through the basic math with Victor, he seemed confused, said he was going to check what time I signed the movers in, which was 10:27am and then asked the current time 12:30pm. Then he says oh yeah, I guess you're right and we need to update things on our end. You don't owe anything. Thank you and have a good day. At this point, lead guy in front of me is pissed and storms out. He and his movers left their trash everywhere. At the old apt, at the new apt. I had given them bottles of water which they the the empty ones in the grass. Real unprofessional behavior and all because I refused to pay $125 I didn't owe them. Ridiculous. Also, this overcharging seems like a scam because I got an email from someone else at the company telling me that $125x2 =250 plus $75 and $50 = 500. Not today! Nice try though. Will never use again, even if it's free. I don't recommend.

Worst moving experience I've ever had...it took them 3.5 hrs to move me from one apartment to…read moreanother within the SAME apartment complex...and the refused to move anything that was not in a closed box or tub, they would not move my lamps, they would not move my bags of bedroom linens, so after charging me almost $500 I still had to have friends come over and help me move the things these guys would not move, The previous movers are used I've never used them before and I promise you I will never use them again and they certainly won't get any recommendations from me... my apartment managers recommended them and I have told them just how bad the move was as well and that they should never recommend these people again... if it were possible to give them no stars I would have done so.

Worst Moving Experience Ever - BEWARE!! If I could give negative stars I would.They quoted an…read morehourly charge and stated there were no hidden fees or additional charges but hit me with a LARGE additional stop charge at the end of the move. I provided a list of stops beforehand, but they did. It sat there would be additional charges. If I had known that, I would never have gone with this company. Plus, a piece of furniture was very damaged during the move and they would not pay to fix or repair it. It looked perfectly fine before the move and I have photos to prove that, but it was damaged when it came out of the truck, and they failed and refused to do anything to help. The movers themselves were the okay, but were extremely slow with driving and moving. They charged me $150 an hour and took a full hour for lunch which I also had to pay $150/hr die. On top of all that, they scratched my floors and broke part of an armoire and didn't offer to repair that either. Miguel is the Customer Service person and he is absolutely the worst, most rude and insensitive person I have ever spoken with in my entire life. I would never ever ever recommend this company. Please beware.