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    Fine Fix Jewelry

    4.8 (13 reviews)
    Closed 11:00 am - 6:00 pm

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    Response time

    4 days

    Response rate

    15%

    Services - Fine Fix Jewelry

    Jewelry cleaning

    Jewelry redesign

    Jewelry repair

    7 More Services

    Jewelry reshaping or resizing

    Jewelry restoration

    Jewelry stone setting

    Watch cleaning

    Watch part repair

    Watch part replacement

    Watch seal testing

    Fine Fix Jewelry Photos

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    Recommended Reviews - Fine Fix Jewelry

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    2 months ago

    Excellent service and craftsmanship. Did a refresh service and maintenance on my Tag Heuer and I couldn't be happier. Highly recommend.

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    2 months ago

    Good service waiting on quotes for repair I will follow up after the items are complete.

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    2 months ago

    Very quick and reasonable price to have link taken out for a watch! Very nice gentleman working, this place will do you right.

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    1 year ago

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    5 months ago

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    1 year ago

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    1 year ago

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    1 year ago

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    2 years ago

    Very fair priced watch battery replacement, four watches, two bracelet removals in 45 minutes.

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    2 years ago

    Too expensive for the quality and time for repairs, not friendly, talked on the phone entire time I was there

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    4 years ago

    Dropped in for a watch battery replacement. Very nice staff. Good price & quick "while you wait" service.

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    3 years ago

    Excellent customer service! Quick turnaround time and pricing is very reasonable. Highly recommend!

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    3 years ago

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    Ask the Community - Fine Fix Jewelry

    Cassio Creations

    Cassio Creations

    4.2
    (29 reviews)
    $$$$

    My wife (fiance at the time) and I were shopping around for simple wedding bands. I contacted a…read morenumber of stores in the area and when Craig Cassio answered the phone, he impressed me right from the start. He was friendly, straightforward and very informative. We went in to the store a few days later and were met by their son Josh (it's great to see what a family business this is!). Again, he was very friendly and helpful, answering all our questions and striking that balance between helping and giving us the space to figure out what was best for us. The checked with three different suppliers and got exactly what we wanted and got it here quickly. When I came back to pick the rings up and pay the balance I got to interact with Michelle. Once again... bright, friendly and very helpful. She gave me a number of tips on keeping the rings in top condition and all three congratulated us on the upcoming wedding before I left. Wonderful experience and I'm happy to business with them again!

    I left my 50-year old diamond solitaire ring at Cassios' for a larger diamond upgrade. When I got…read moremy ring back, the unique finish on the gold band was DESTROYED in the process. It looked like the band was polished clean with NO trace of the unique design. The Cassios' chose to deny ANY responsibility for the damage. They would not even acknowledge that the finish existed when I left the ring or that they could possibly have removed it. They charged over $500 for the "repair" NOT including the price of the diamond and flatly refused to refund the "repair" charge. I spent over $2600 to upgrade this ring. They destroyed the unique character of my vintage ring and expressed NO concern whatsoever for my dissatisfaction. They immediately went into legalistic defense mode...deny deny deny. They treated me like a grifter despite having been a repeat customer for many years. Mr. Cassio was defensive, arrogant and patronizing when discussing the problem. Thirty years of experience in the jewelry business does NOT make one infallible. Human beings can make mistakes. Taking responsibility and MAKING THINGS RIGHT is the very LEAST that an HONEST business person should do. Nothing has been made right in this situation. My ring was IRREPARABLY damaged. Cassios' IS responsible. Their denials and nastiness are inexcusable. I don't want to wear my ring now. It does not look the same and it only reminds me that the Cassios' ripped me off and treated me like trash.

    Watchmaker Specialists

    Watchmaker Specialists

    4.2
    (31 reviews)
    $$$

    doesn't turn jobs on time on the watches like states he does. Trouble job that's all I can say…read moreabout his work

    I cannot attest to his skill as a watch repair shop but as a proprietor with a shop with the goal…read moreof supporting customers, not so good. Between my grandfather and I, we had six watches needing repair. Did my research and wanted to support small business. Found this shop. Called to ensure he would be open if the current pandemic situation. Answers the phone with simply "hello". Is this the Watchmaker Specialist?", I ask. "Yes." I then asked if he would be open the next day to drop by with the watches for repair. "No problem. I will be here" he responds. "Excellent. See you tomorrow." Today (the next day), I picked up my 89-year old grandfather to drive 25 miles to his shop. Arrive to the office building, then had to had to show my driver's license to a security guard. It has to be shown to a video camera where they take a picture of your license. Was not crazy about that given identity fraud. But had to do it to gain access to the building. Made our way up to the 7th floor, found the suite, only to find the office locked. Sign on door says call the number. So I do this and again, simply "hello". I let him know we were standing at the front door. "Who's this?", he asks. "A customer" i replied. "Oh, I am not there. I went to get some dinner. Can you wait 30 or 45 minutes?"........ So he wanted my grandfather and I to simply hang out and wait for him. Not very good customer service especially after I called beforehand to verify it was good to come down at that time. Which it was. But he left us in the lurch. We went someplace else. Was not a goid customer service experience.

    Fine Fix Jewelry - jewelryrepair - Updated July 2026

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