It's very frustrating trying to contact this location. They don't answer the phone and only have an AI robot answering the phone. I was advised this facility has refrigeration and is able to accept frozen milk for donation that needs to be shipped to the mainland, but of course I'd like to confirm before packing everything and driving out there. As of now I have not been able to contact them so I have to rearrange my day to drop the donated Mel to a different location just prior to shipment time. Since milk donation is such a critical element for many families and Fedex is a vehicle to transport this product it seems they should have some way to communicate with them read more

My package has been sitting in the warehouse for four days. FedEx is "opening an investigation" but we all know what that means...nothing. Mind you, it's an expensive item. I've lived here my whole life. Tshirts and Hokas seem to arrive no problem. Anything of value is delayed, damaged or "lost"- fairly obvious they have a theft problem. Package still in FedEx purgatory. I'll gladly return to update if I get the package today...spoiler alert: I won't. read more

Very busy location. Customer Service Representative was extremely gracious & patient with me. I needed to expedite a package to the mainland and should have filled out the to and from info before approaching the counter. FYI - this paper is located at the small kiosk that also has small to large boxes for priority mailing. Plan ahead and your experience will be something you like instead of to dread! Mahalo FEDEX for coming through in my time of need! read more

FedEx Ship Center - Ship' nit! - Shipping Centers Near Me - Honolulu, Hawaii

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Terrible customer service line. Package failed to be delivered to my apt twice in a row due to them not being able to locate my apt even though no one in modern history has ever had an issue (it's written on the gate). They can't even tell me why it wasn't delivered because they claimed they couldn't verify my address (even though I gave them the one on the receipt)??? So absolutely no help. Had to cancel the gift I ordered because I cannot handle the incompetency of this organization anymore. Phone attendant didn't have a shred of decency, just kept repeating the same sentence over and over again with no remorse. Amazon and USPS are running laps around this place. DO NOT USE! EDIT: seems like I had the same issue as many other people and this is a systemic issue at this location. Employees here know what they're doing and have no remorse. This honestly needs to be reported. read more

FEDEX IS THE WORST COMPANY EVER!!! Nothing arrives when it's supposed to, EVER!!! Than if it does they do t leave packages at your door!!! They wait 3 to 4 days later to bring the package!!! Amazon on the other hand is Amazing!!!!!!!! read more

Don't know why this place has low ratings! The lady up front was sooo sweet and nice, got me my package super fast and was overall a nice experience! read more

NECESSARY EVIL! This location is considered the main station for FedEx in Honolulu. Not sure why their rating is so low; ok I can guess but so far as I'm concerned they are a necessary evil so deal with it. Hours posted. Supplies readily available. Learn how to get your label on line before you head there. If you can't they will do it for you but you need to hand write the information on their form.... like a manual way bill and then, they will enter it into their system. The parking lot for customers is barricaded as of today BUT, parking is available, you just need to drive around the lot. PLEASE NOTE: if you get to any other Ship Center by 2:00 pm, your package/parcel will leave the same day. If you get to the MAIN Ship Center (which is this location on Pohakulana St - off Lagoon Drive) by 3 pm, your package will leave the same day. If not, it will leave the next day. Best you open an account via the internet (it's free) and you might get a discount... Otherwise your rate is full retail. The other advantage if you open an account via the internet is you can generate you shipping waybill in advance of dropping your parcel off. read more

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Easy access, lots of parking, friendly help, place clean, just make sure you are at the right service, babooze award had to pick up pkg at other service, make the text on phone bigger....lol read more

Almost every time with FedEx. My neighbor tells me there's a note on the outside of the building and nobody ever tried to ring up to get in and make the delivery. This was an urgent shipment sent overnight made possible by feats of human engineering and organization, only to make it as far as the outside of my building because somebody has to teim their scedule. I've been home all day waiting for it. They're supposed to deliver until 8:00 p.m. and it's only 5:30. But good luck getting a hold of anybody who can help. What happened to FedEx? They used to be the best! read more

I was hunting down my pair of Nike's. The number on the door tag is a mainland number. FedEx doesn't have a local number listed. When you call the number you get an automated system and you can have your package held at one of their sites for the next day. They don't tell you what location your package is at if you want to pick it up that day. I went to go hunt down my shoes. I went to FedEx Ground first, because that's where my shoes were the last time. Ground told me my package was at this location, but it wasn't. The lady behind the counter checked my door tag and told me my package was the the old Hilo Hattie on Nimitz. She told me that they close at 7pm, but that I could still make it. It was 6:35pm. The other guy behind the counter told me to go up the ramp and that it would be right there. I thanked them and was on my way to the Nimitz location. People are always complaining about FedEx. I've always gotten great service from them at all the different locations. I hope I didn't just jinx myself. read more

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TL:DR; Fast service, always friendly I've needed to pick up products from this location in the past and I am so glad to have the Ship Center. Every visit that I've needed to make has always been a pleasant one. They are always friendly and felt that they have gone above and beyond to help the person in front of them. If ever you miss your package, and need to choose where to pick up your shipment, I highly suggest picking it up right from the main center. read more

Another BS liar from fed ex. Said they tried delivering but never left the truck. I watched from the 10th floor. Never entered the building. Just straight lied as usual. I swear if I could never use fed ex again I wouldn't. They suck so bad here read more

I would leave NEGATIVE stars if I could! FedEx SUCKS!!! Yesterday, November 24, 2025, a little after 5:00pm my box was delivered to my home in the Keolu area. I was cleaning at that time but when I saw the Fedex truck, I went out to in time to see the driver leaving my box. I even gave him a can of coke. After realizing my box looked like the tape had been tampered with, as well as the box being smashed, AND some items were missing, I ran back to inform the driver about it. I showed him my packing slip and asked him what I'm supposed to do because some of my medical supply items were missing and it looked like the box had been tampered with. He ended up calling someone and I was then informed that the only thing I could do is deny delivery and contact the sender to inform them that the box will be shipped back. I did that. Then he said he needed me to sign the pad after telling me it was to sign off since I was denying delivery. I did that. Immediately after, when I contacted my medical supply center, they told me that Fedex marked the box as delivered and they have a picture proof and my signature. Now my medical supplies is marked as delivered and I can't get new ones because of that driver or until FedEx change that delivery was denied not delivered! To make matters worse, it arrived in 2 weeks not the 2 days like it was supposed to! Even more frustrating is that I can't even get through to a human being to report this issue!!! Lesson...DON'T SIGN FOR ANYTHING!!! FedEX in Honolulu should be ashamed of themselves for the way they run their business and the people they hire!!! They have the date and time, now look up who their driver was in my area and do the right thing! This package wasn't gifts or material things, IT WAS MY MEDICAL SUPPLIES!!! IF you have my box, I pray it's not going to just sit in your warehouse another 2 weeks or more before sending it back! read more

Had my dog tag (the slip that they put on your door when they missed you for delivery) and gave them a government issued ID for a smoother transition. Didn't wait too long read more

Very helpful and courteous staff. One of the employees was on his break and helped me carry a box into the ship center. Everyone was amazing. Highly recommend! read more

FedEx Ship Center - FedEx Ship Center sign at front of building. - Shipping Centers Near Me - Honolulu, Hawaii

Can FEDEX delivery be instructed to leave packages in front of parked cars in garage and not in so exposed places where others can see and steal packages. read more

Ken was very helpful and patient when it came to showing me flat rate boxes to get my packages sent off. Was able to use scale before closing my boxes up. Ken ensured my boxes were secured and taped properly before sending them off. Great person to work with customers. read more

Due to the pandemic negative Covid testing, possible quarantine restrictions with greater risks of flying exposure making it difficult to come home for Christmas, we decided to send gifts through Fed Ex instead of the regular neighborhood post office to our daughter and grandpup. We brought the 2 suitcases here on Saturday and one arrived on Tuesday and the other one the following evening. It was easier to pack the gifts like this instead of double the amount of large flat rate boxes. One less load for Santa and his reindeer and relief for us that everything was sent and arrived before the December 15th Xmas delivery cut off date. First Christmas she won't be coming home to be with us during Winter Break but at least a little Aloha made it's way to her there. There is ample parking at this facility far in on Lagoon Drive. Customers must wear masks to enter. There was one couple at one counter, one person at the 2 Nd counter and one couple waiting in front of us. My back was just inside the door as we waited our turn and I saw a small line had formed outside keeping social distancing in tact. Way shorter wait than at the post office. Recently we've encountered 3 mishaps with packages taking 2 months to arrive or still in transit through the postal service. With Fed Ex we had peace of mind and ease in tracing when one suitcase arrived one day later. Happy holidays and if you can't be with the ones you love this Christmas, send them some holiday cheer through Fed Ex. read more

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I have been waiting for a mattress since the 26th of June. The first order was lost, a second one was to be delivered on 3 July, then 5 July and now today the 7th it still hasn't arrived. Been sleeping on the couch after back surgery, I can't fault the matress company it is FEDEX! Never Never will I use FedEx for anything! read more

Went to FedEx to find out where is my delivery... gave my tracking number and told them my app keeps giving me a delivery date then delivery date goes to pending. Next day same thing. FedEx is clueless and doesn't know where or when my box will be delivered even with the tracking number. I am NOT happy!! read more

Recently I had (2) Fed Ex envelopes delivered to my home by mistake. (Same street wrong address) Everyone knows it's probably important docs inside. I called Customer Service, had a case no# given and was asked to leave the envelopes back outside my gate for delivery to pick them up tomorrow. I did just that. Today, I come home from work and there are the (2) same envelopes with yellow stickers added to them. What the hell?! So, taking their problem into my own hands, I looked closely at the envelope and called a local no#. I left a message and the owner called back. Obviously he lives on my street and thankfully the envelopes are now in the hands of the rightful owner. Fed Ex I did your job that you could have done but did not! Poor solution skills! read more

I'm guessing the time of day you go really matters. Unlike the other reviews, I did not have a bad experience. Pretty sure, the day AFTER Christmas is totally slow. Their parking lot was completely empty when I arrived. l walked in and was helped right away, no line. The nice gentleman scanned my box and issued me a print out. Basically this was documentation that my box was received. Super easy to track online. Just as quick as I walked in, my task was complete and the service was not bad at all. read more

FedEx Ship Center - Shipping Centers Near Me - Honolulu, Hawaii

Bought a toy off Gamestop online. Had I knew Gamestop used Fedex to do deliveries, I would had never bought the product. Fedex shipped my product to someone else in my building. What appeared to be going back and forth for about a week with texts, emails, and answering machines, Fedex closed the case saying there is nothing they can do. Judging by all these reviews, I don't even know why Fedex is still in business. I will never use them again. I never had an issue with any carrier in the past including these guys but Fedex just lost me as a customer and I will never use them ever again. Save yourself the worries and headaches and go with UPS or USPS. They may have problems too but never to the point where Fedex made me worry and felt as if they never even tried to fix the issue. Do not go with Fedex! * Do not mind my location. I live in Honolulu Hi but my profile keeps saying San Francisco. I don't know why no matter how I try to change it.* read more

expected delivery date...out for delivery...delivery driver came in the secured bldg, package was not delivered, tracking site - says unable to deliver. why? my 24/7 security guard saw and on secuirty camera fedex delivery come in the secured bldg. had no problems with usps & ups. day2..still no delivery after calling in 8am to have driver leave the package leave at the door "no signiture required" but still "unable to deliver" day3...??? we will see read more

I have had no problems with FedEx before, but today took the cake. I had 5 envelopes delivered today and one of the envelopes had the item missing. The side was ripped. I have had no problems before so I didn't check to see if packages were damaged or compromised. I just trusted the driver/deliverer that he would spot the problem first before delivering it to me. He just scanned and delivered without asking for my signature. When I got in the house, that is when I found the problem. He deliverers in Hawaii Kai and I will be ripping apart FedEx until this problem of thievery ends!!!! I am pissed off!!!! If this is not resolved in the right way, I will file a lawsuit! read more

FedEx Ship Center - Shipping Centers Near Me - Honolulu, Hawaii

Worst company to do business with. Better off with UPS or USPS. FedEx is the most unreliable delivery service I've ever experienced with. Even with tracking, they're never on time. Always delayed and expects to charge to be delivered at a certain time. How are you going to charge for a service you clearly can not provide anyways? Absolute trash and garbage customer service. They don't listen or care about fixing a problem. Just spit words out of their training manual like a pre recorded automated bot toubhave to listen to before getting to speak to someone live. Absolute garbage company. read more

Had to update my review, to make the point it was not by my choice to use FedEx. Can they be anymore ridiculous then this?!!! To deliver a LOWES product to HOME DEPOT store front by a FedEx driver by error and expect Lowes to correct it. We'd custom order blinds from Lowes.com. Two boxes were delivered to our home on 2 separate days, we were not aware there was a third until we received a call from Home Depot saying they have a box addressed to us. Apparently FedEx delivered our custom blinds which has our address on it to Hone Depot which has the return address to LOWES. Home Depot called FedEx and was told they needed to contact the shipper and tell them to handle it even though the error was from the FedEx driver. Prices keeps going up while quality and customer service keeps going down. Why people continue to use them‍ read more

It is amazing how a company that was just in the news would hire workers that could read addresses. I ordered my grandson Christmas present and it was shipped over to Honolulu with any problems. Well we get a driver that has no idea what the heck he was doing because he read the address wrong and then had the nerve to say the recipient refused. while my grandson is outside playing and see the truck go by him but he had no idea the fedex truck was to stop at the house. I despise liars and customer service would go better if you just said you read the address wrong and ask someone for directions. The best part of this whole rant is that the customer service number is closed and it's no way to inform the people that the driver went to the wrong address until tomorrow. 17th Dec. I am really tired of inconsiderate companies and the laziness of the employees. read more

FedEx Ship Center - Shipping Centers Near Me - Honolulu, Hawaii

FedEx has been very consistent with their promised delivery dates. Tracking your package online is simple via the app or World Wide Web. Their facility is the same being very simple and organized. I missed a delivery that required a signature and couldn't wait for the re-delivery attempt. I headed to their main office where the FedEx slip said to go if I wanted it that day. The personal pickup time was between 6pm and closing at 7pm. I made it around 6:40pm. The facility was very easy to find and the staff was quick and professional. He asked for an ID with the delivery attempt slip. I thought it would take awhile for him to retrieve my package but it was less than a minute!! Very organized facility. read more

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Left a door tag, which my wife signed, but the refused to deliver because it said "signature must be in English." Which I should add is both illegal and discrimination. I called FedEx and they said that is not their policy that signature must be in English. Besides that, they never tried to redeliver anyway, days of phone calls that didn't help, so we wound up going there in person to pick up. These people are incompetent. read more

Let's be honest. Shipping rates across different shipping companies are horrendous. That's why I jump on opportunities to buy online with free shipping! I know nothing in life is free, so I guess I shouldn't have been expecting anything when I purchased my 3 piece luggage set online. Fed ex never called me or tried to notify me that they could not deliver to my door. Instead, I had to go through the company I purchased my items with to find out where the hell my things were. Ohhh they're at the Fed ex shipping customer service center. So I drive to the airport area in rush hour traffic to get my box and low and behold, it's not there. It had been shipped back from the mainland. The guy who helped me was pretty nice, but also not helpful. They can't look up packages using your name or any other info other than the fed ex shipping number. I actually picked up a different package from ups nearby and that was a breeze compared to fed ex. Oh well. read more

Looks like I'm just another person who has had ANOTHER bad experience from fedex. By the looks of the ratings here on Yelp, it has been going on for an awful long time so, obviously, their management condones this horrid service. As long as they continue receiving money, they'll keep this up and never change. I'm going to have a nice long talk with my company and see if we can change to UPS. read more

I have a very unfortunate story, and anyone who has missed their FedEx home delivery can feel my pain. Looking at your front door with a note that says that they "tried" to deliver your package, and they will again try to deliver your package at XX day can cause so much painnnnn! I've been really looking forward to my package to arrive, I even opted to receive notification on the delivery, there are so many things that the app and FedEx can improve on like notifying the recipient on an updated time when it will arrive, or notifying the recipient that the delivery person is at your door... but then again we can't always have it our way. I got home early from work, and reminded my mom that a package should be arriving and to look out for it, I got home and she had to leave so I decided to take a quick shower... I really thought I planned it out well, delivery said it would come before 8:30pm and it was 4:00pm, I figured whats a 15min shower going to do.... guess what! In that 15minute time span I missed my delivery, and I was in a complete panic! Was I willing to wait a few days for my package and risk not being there again or go to the address provided? I wanted to be sure that my package will be there, so I called different numbers because they didn't provide a number for them, and the number here on Yelp didn't help at all. I called a different FedEx and they transferred me to the to the right number. I spoke with Sebastian who graciously helped me track my package and assured me that If I go around 6:45-7:00pm I would walk out with my package...this gave me some sort of anxiety because they close at 7pm! I risked it and I ended up going to this FedEx at 6:45PM and I WALKED OUT OF MY PACKAGE! I couldn't believe how fast and efficient the employee that was helping me was, I bet he wanted to go home as well, but again I was very thankful that my package was there as Sebastian had told me! 4 stars for great customer service! read more

Huge kudos to Jerry M for helping me mail some gifts internationally. I inquired if there are any other forms to fill out besides sender and recipient information form available at left and right counter. He told me, "No, that's it." I thought, "How cool. Simplified form." I took the form home and completed all the info and brought it in with box of gifts the next day. Perks of coming here on weekday afternoons are there's hardly anyone in line. Get in, take care of business, and get out. Abundance of free visitors parking. Allowed to bring your own boxes and place your own labels if you choose not use boxes provided by FedEx. Greatly appreciated professionalism, thorough customer service and patience from Jerry M. Disclosed options and number of days gifts will take to arrive at its destination. I was able to make an informed decision. Clearly saw that he knew what he's doing from company's standpoint and customer's perspective. Thank you FedEx. read more

I try not to leave negative reviews, but this one is worth writing. A lot of us use FedEx because of the trust and quality of service. One could argue, sometimes we do not have an alternative (sure there is UPS, but most of us are creatures of habit). On Friday July 31st, around 5 PM, we visited the customer ship center. All I can say is the employee was surly, did not want to help. As a matter of fact, he did not want to work that day. We were told our items could not be shipped, with no reason given. When asked, why? We were told "That's all I know". This was a very bizarre encounter. After an awkward pause and no other explanation forthcoming, we had no choice but to leave. Oh, by the way, we were trying to ship books out to a family member. Go figure. read more

FedEx in Hawaii is awful. UPS (obviously) and even USPS are far better options. FedEx always holds my package and will never actually deliver to my address because they are too LAZY to go through security at a gated community. They just hold the package at the airport and expect me to drive all the way there and pick it up. I have to call customer service multiple times to get them to actually deliver. The picture below is the status I get every time a company uses FedEx. I try to avoid companies that use FedEx. So strange. read more

FedEx Ship Center - This is what I see every time I get a package from FedEx. - Shipping Centers Near Me - Honolulu, Hawaii

I waited more than 30 minutes of long line just to get in and they don't have a capability to print a shipping tag. USELESS! read more

Whoa! How easy is this?!?! The last time I went out there (during the wrong time of day obviously) there were a bunch of employees and a boat load of people. You could barely find parking...and had to wait in line to get a spot and then you had to wait in line for an eternity to get to an employee. I had no choice but to get a package sent off tonight. I went in there at 6pm...parking spaces galore and no one, I mean no one, waiting at all. Two very nice ladies were eager to help. Without a doubt...the best time to go is in the evening...no stress, no fuss! Thank you ladies!!! read more

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I called to figure out why I received a note on my apartment door from Fedex (with the tracking number) when the package did not request a signature, and said the package was going to be returned to sender. They never called me or tried to knock. Then the lady at the 128 Pohakulana place location kept speaking over me, and stating there is no way they left s slip with the tracking number. Umm hello I had just read her the tracking number from the slip. Then she said oh well it was probably there for a long time. I was just outside my door yesterday smh. Just rude!!! I'm very shocked. Maybe she needs to go home and rest till she can do her job politely. I gave one star because you have to in order to submit a post. read more

FedEx Ship Center - Well what do you know, it's the tracking number. - Shipping Centers Near Me - Honolulu, Hawaii

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If you're looking for a nice drive, this is it. But the workers aren't friendly to say the least. Sassy for no reason, and believe me.. IM sassy, but this was almost too funny to witness. The other reviews were sadly right. Upon waiting in line, I mean, if you do have something quick to drop off, by all means.. but any other inquiries, I'd advise against.. unless you can deal with the unenthusiastic attitude. read more

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