Super small post office located in the Hauula Kai shopping center by Longs & Tamura's. Had an appt scheduled for a passport. Arrived early, clerk Chris verified my name on the list & was ready to assist! Took my child's picture, verified necessary documents, paid & was outta there in a flash! Small hiccup on my part was discovered after we left. Chris was kind enough to call both phone numbers on my application to explain. I turned around, spoke with him for clarification & was on my way again. Great service! Clean office & cute decorations. read more

Post office staff are okay but what really got my attention was the friendly new mail lady Jodi. She's so kind and does her job so nicely with a smile. We love her in our neighborhood. We hope she stays! My children are always ready to greet her. read more

I had a really good experience here. I made an appointment online to get my US Passport and this was the only location that had multiple time slots available. The process was fast and the lady helping me was very efficient. I also took my Passport picture here for an additional $15. Great place to come if you don't want to fight off long lines or deal with crowds of people. read more

See all

I had the worst experience today. I already paid for the intercept the package because the shipper messed up,and all of sudden they are saying they will still return it to the sender because i didnt pick it up for 15 days. I got the package today morning and at 11pm they are saying those stuff. Its crazy to think that those people or some of them can do those kinds of stuff. read more

Worst experience ever I have been going to this Post Office 4 years now it has never been a problem for my children to pick up my packages now I speak to the postmaster after giving pictures of my children and an OK for them to pick it up and now I can't pick up my package we live in a small town and this was never a problem before and now has just become a problem. Why try to fix something if it's not broken. I had originally given this Post Office 5 stars now I take it all back. Not only is this Post Office only open till 330 which is fine but now they're giving locals problems picking up their packages. I wonder what corporate thinks about that. read more

Yup, this post office will send your packages back pretty much the day they arrive if you want to pick up at the post office. Not sure why they are so good at that part. Helpful otherwise. read more

One star is already too high of a rating for the Laie Post Office. for years the performance here has been poor. I've always had packages & mail sent to my PO Box because my landlords dont have an actual Mailbox outside, and 8/10 times I've needed parcels sent , there is an issue. The most recent disappointment was awaiting delivery for things I bought online for a work and a family get together. They arrived a day before our event and Amazon showed it was delivered to Laie Post office @9:55am -i doubled checked the tracking number on the USPS website and it said my items were delivered and put into a Parcel Box (coz my items were bigger than my letter sized PO Box.) I was at work so I checked my box after work which was around 4pm. - Nothing....so I thought : Okay, no worries, my work activity isn't til 12:30 tomorrow and my family party is at 6pm tomorrow night so I can check tomorrow. I checked the next day- 4 different times, my last time being at 3:15pm -(they close at 3pm) still NOTHING. We didn't get to use our items for either occasion that day, my kids were bummed since one of those was a gift for their Papa's 89th birthday. The customer service line is absolutely no help. so I wrote an email expressing my concerns and got a reply saying I will hear back from someone in about 2 business days. So we shall see. If this location wasn't so convenient for where I live, I wouldn't use this post office at all! on top of the delays, even pre covid- some of the workers there have very poor customer service and makes you feel like you're a bother just by walking in. The only pepole who are really helpful there is the older gentleman In the shop itself and another older gentleman who delivers mail in the community. Don't even get me started on the ridiculous, nearly non exsistent Open hours right now. Even pre-covid the hours were unreliable. They had 2 days to get me the key that would open the parcel box that is RIGHT THERE!! Such a disappointment and extremely frustrating! read more

100 times better than the Laie Post office. Save yourself the awful customer experience and drive an extra 5 minutes down the road to Hauula. They are the best - super friendly and helpful. Laie is the worst! read more

I just want to say how incredible the employees at the Hau'ula Post Office are! I moved to this neighborhood about a year and a half ago and I have a small business and do a lot of shipping... They always have a smile on their face and a kind word and are beyond helpful! I truly could not have asked for a nicer group of people to see and get help from on a regular basis... I have been to many post offices for variety of reasons and honestly the employees at the Hau'ula Post Office truly go out of their way to show the aloha spirit... Way to go! Thank you all so very much for all the little and the big things you do... Please know that it is appreciated ‿ Maggie read more

This post office used to be wonderful. People who lived in Laie would get post office boxes here even if it was farther than the Laie post office because it was cheaper and because the worker peeps were soooo much nicer - they listened more and were much more helpful and friendly. I should have left a 5-star review for them earlier because they deserved it. However, because of new management, I have to leave a bad one. I have had a post office box here for many years, and I have never really had problems there until now. The new manager is horrific. One reason I choose to get my mail at a box is security. Never before have I had difficulty getting packages there. However, recently, I've opted to get all my packages at my house instead. Why? Because my packages keep getting sent back to the sender from this office!!! I don't get notice in my box when I get a package. Even when I ask at the desk if my package has arrived (because my shipper says their tracking reports it as arrived), they say no, not there yet... And then I get notice that the package has been returned! Even if I call immediately upon getting notice of the returned package to hold the package and don't send it back... I am coming immediately to get it... They say "No, sorry, it has been sent off to Honolulu already and can't be turned around." ARRRRGGGG!!! This happened with an international package as well. So I get all my packages at my house now and deal with the security risks with that since it will be MORE LIKELY that I'll actually get my package. So much for the added security. This location also gets *A LOT* of junk mail. More than other post offices I've used. That's been true before and I've dealt fine. I understand that postal workers are required to deliver junk mail to you because someone paid for it and if they didn't deliver it, they would be fired for interfering with the mail. It just meant my box would get a bit full each time. But now this becomes a big issue if you can't pick up your mail every single day because it has become much more common practice to start returning your mail to sender because of a full mail box. No understanding at all. Again, why do I pay for this box when I can't get my mail?? The new manager is extremely strict about things, and yet still not very knowledgeable. When I ask if certain mailing options are possible, I am given the wrong info (of course that what I wish to do is not possible). Then I call the central USPS customer service people and find out that that's not true... It really IS possible, and I made the arrangements through them. You'd think you'd get better service from a local shop, but NO. The mainland government workers are friendlier and more knowledgeable. Not sure I want to keep paying for a box that literally doesn't deliver. read more

Hands down the best post office on the north shore. There's plenty of parking. There's mostly no line and if there is they have a second worker helping out so it won't take forever like it does in Kaneohe. The staff is so helpful and friendly. The complete opposite than the Laie Post Office. DON'T EVER GO TO THE LAIE POST OFFICE! The worst service you will ever get at a post office. They yell at you and make you feel stupid. Worst customer service ever! Trust me the workers at Hauula are the best!!! And it doesn't hurt that there's Papa Ole's and Long's all in one place. read more

See all