I was struggling to be home for a signature required delivery and I decided to take a chance and pickup my package from this location. I arrived at 8:58am to be the first person to be assisted. I was assisted by a very nice gentleman and I wish I remember his name. He called the truck my package was on and I met with the driver around the corner. Call it crazy but my package was my WEDDING DRESS! They cared so much to make sure I got it! They get 10 STARS if I could!!!!! read more

They delivered my package to another address and never heard back from them. Package lost, I'll definitely ask what courier will be used to delivery my packages so as not to choose these guys. Worst company I ever dealt with. read more

Workers did their job but were unnecessarily unkind and short patience. I had to drop off a package here because my local fedex could not accept it and honestly glad I don't have to ever come back. read more

Went in to grab a package before it got sent back to shipper & Tiffany at this FedEx location was extremely helpful! Not only did she find my package but she also followed up with a voicemail about another package i was expecting that was stuck at customs. Tiffany, if you see this, I did in fact get all my packages and i'm so thankful for your attentiveness! read more

I went on Christmas Eve and Raul Contreras help me with my package/ Christmas gift I had been stressing the day prior due to a mishap with the shipper and Raul was able to help me with all my needs. He is such an amazing person. Great customer service. I went in there shaking from stress and left with a smile. Thank you for your service. read more

Ship packages to the right address. It's a my package was delivered. I didn't see anything. They sent me a picture all in the dark of a package in somebody's yard, which was not my yard. Their listed address was different from my mail and address. When I purchased the item read more

What are you talking about? I went and picked up my package myself! The front desk service clock said that my package had gone back to Canada. I had already checked with another service office and found out that it was at 3030 Grand Ave, Then she looked at her small monitor once again and came back to me. She brought it to me after a small meeting with someone else in the office. You guys didn't deliver my important documents from September 26 to October 17, so I picked it up myself - the staff didn't provide proper service to the customer. I will definitely write a review on YELP. I will not introduce you to anyone. read more

A package has been missing I dropped one off to return an apple trade in and one of the workers said I'll take care of it which they never did and so then I heard sometimes is them new workers who go for one day and never appear why do you allow them to steal if that's what they do because I took my package on the june 10th and since then no update I had to call apple and let them know the issue ! This is ridiculous read more

Came here to pick up an Amazon package that got rerouted from my house to this Shipping Center. Extremely rude Extremely LOUD FedEx employee would not let me pick up my package without a piece of mail with my current address. I had my ID and tracking and my Amazon recipes but they would not let me pick up. They said it was a new policy but I had never heard of it, not when I looked up pickup instructions and not when I called ahead to verify my package was there. Asked to speak to a manger, was told to wait "1 or 2 or whatever hours I don't care".Called Amazon and then Fedex who agreed with me and had to argue with said employee to release my package. If I can help it, I'll never shop with Fedex or come to this place again. Very little parking. Very inconvenient location. EXTREMELY rude staff. read more

I've been waiting for a letter from my bank to be delivered. I have been tracking it, it was supposed to be delivered over a week ago. tracking says they attempted to deliver it 3 times but i live in a back house and work from home, no one has knocked or left a slip. I know my neighbor in front house and they are always home, they have not had any knock or leave a slip saying attempted delivery. Now I called Fed Ex and they told me to drive for 30 min in LA traffic to pick it up! I am very disappointed!!! read more

There is a lady who works reception who is rude, incompetent, and lazy. She is useless when you try to locate your package. This branch always fails to deliver packages to our building. They'd be able to do it if they put forth more effort. No sense in paying extra for a package to arrive early, they'll just delay it's arrival with their incompetence. read more

Yesterday FedEx driver parked illegally on 11th & Stocker. We honked horn so driver would share road. Driver refused told us to wait. Blocked residential street so we could not pass. Rude, inconsiderate employee. Employer should investigate driver's bad driver's habits. read more

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I had the same experience with every one else here and Ethan. Am starting to believe we all had the same driver! Driver made no real attempt to deliver, and left me a door tag number that was invalid. When I called CS and gave them my tag number, they said it didn't exist. Never using fedex again. Happily will pay hundreds more for great customer service, to not have to deal with their shitty attitudes. Fyi- reading everyone else's experience here was really calming. It's kinda nice to know we were all treated equally...... read more

Update: months later and they're still playing this game. They said they tried the gate, but it was locked (hilariously enough, the driver reported 'An electric gate requiring a key code.' Bro it's a normal gate. There's no keypad, there's no elaborate setup, just a handle.) The gate is essentially right outside my door. That's like saying "gee he didn't leave his door unlocked so I guess I can't walk into his house and give him the package." It's 2020 so I assume they have some form of communication skills. If they aren't sophisticated enough to use phones, maybe they can produce loud gutter shrieks or bang on the gate. Just a suggestion. They 'attempted to deliver' it a second time, where I actually did LEAVE THE GATE UNLOCKED AND SLIGHTLY OPEN. Apparently he showed up and made an attempt when I wasn't looking at the window? Idk. He reported the same thing with it being locked. What a quirky guy read more

I'm a security guard and I can't stand working there. The Fed Ex security specialist is always watching us on camera. He doesn't want us sitting talking using electronics. Everyday there's new rules. It feels like I'm locked up. There's no radios so we have to yell to get a guards attention. Some of the Fed Ex employees are nice and talk to us but most of them walk around like they have a stick up their ass. read more

I ordered a phone that required that I sign for it. So after two attempts, I had to drive to the FedEx ship center to pick it up. I technically live 6 about miles from here, but it definitely too me an hour because of LA traffic. I also didn't want to wait the weekend and then hoped for the 3rd attempt. I should have reconsidered the electronic signature. This is were you give FedEx the permission to drop off the package but they are not held responsible if it goes missing. Since my neighborhood is relatively safe (and the package turned out to be discreet--- like any other plain brown box) it could have worked out for me. It's truely a shipping warehouse. Large semi trucks are coming in and out, there's a few employees constantly directing traffic, so definitely keep your eyes out for them and drive slowly. Not a customer centric building for the reasons stated. Relatively easy process --show pictured ID and tracking number The space is shaped like a U. You'll want to drive towards the center of the inner U. I highly recommend calling first to make sure your package is there before going. Package can still be out with the carrier. -- though, when you call, have tracking number on hand. read more

The worst delivery company. Until they got my documents from Ukraine they sent it to different locations and different cities and state during few months. Every day I called them and asked to send it to my address and they told me - ok and the next day they sent it to another city or even state. Finally they told me that I have to open new account , pay additional 135 dol and I will get my documents. I had to pay additional money to get my documents. Finally I got , but they were dirty and rumpled. read more

-0 stars worst delivery company ever my package was only attempted to be delivered once after that I stayed home waited on the delivery never arrived but I got emails stating my delivery was attempted and no one was home I called the office tried to pick up my package and was told the package would be back in the office by 8 pm and they close at 8pm I asked them to hold my package after the so called Thursday attempt they said they would hold it I show up to pick it up and now it's on the delivery truck out for delivery and was told they aren't allowed to hold anything a exception was made for the 4th attempt of delivery. FEDEX sucks if they actually showed up to deliver the packages there wouldn't be a 4th attempt and the exception was probably made because they never did the other two attempts! Worst company ever they suck. Never had a issue with UPS! I couldn't post without adding a start but they are NEGATIVE 0 read more

hate fedex. worthless drivers keep leaving notes saying i missed the delivery. da fuq? damn driver never knocked, called or made any attempt to successfully deliver. worthless hate fedex read more

FedEx Ship Center - Couriers & Delivery Services Near Me - Los Angeles, California

FedEx is trash!! Throw the whole company away. I ordered a COVID test from a company less than 20 minutes from my home. For safety purposes, I could not go to the company to pick it up. I have been tracking my package and for some unknown reason FedEx has routed my package thousands of miles away, out of state!! With an unknown delivery date. WHAT IS THE PURPOSE FOR THAT!!!!! By the time I get my package, the pandemic will be over. read more

Sigh. Wish I could set a preference on Amazon to avoid FedEX, so much frustration and so much attitude from customer service. This is really not directed at the many very awesome folks working for FedEX, but plainly at the exasperating policies and processes. read more

FedEx Ship Center - Couriers & Delivery Services Near Me - Los Angeles, California

I have had all I can stand of Fedex. The customer service reps are kind and polite but FedEx's policies are beyond stupid. So far I have canceled several orders because Fedex will deliver to ANYWHERE but the theft proof parcel lockers in our building. I have been proactive and signed up to manage my deliveries online. I can have a package delivered to my front door, a neighbor, the backyard and even a tool shed ffs but parcel boxes aren't even an option in the year 2019! After explaining that I work 9-6 and won't be home to sign for a parcel, I request that it be sent to the main hub closest to my home for pickup (closes at 8pm) it's instead sent to a Fedex shipping store that closes at what? 6pm! I tell the agent that they're swapping apples for apples and am told there's nothing they can do and if I'm not home or at their location by 6pm they will have to send it back! Currently the sender is working her ass off to resolve it because if she can't, she can just arrange to have the package returned and my money refunded! This is seriously THE dumbest shit I've ever encountered and instead of someone with clout making a simple exception, the sender and I are in a seriously bad three way with their dispatch. Maybe if enough packages are returned and sales are lost, companies will stop doing business with Fedex. UPS may have their issues but their drivers are smart enough to know they can release the packages to the parcel boxes! If anyone from Fedex cares enough to read these reviews, how about you have your website developers add a field that has parcel boxes as a delivery option! read more

Driver lied about attempting delivery three days in a row. He or she put in their system that I moved. I didn't move, I been patiently waiting for my package they NEVER showed up! read more

For some reason, FedEx often skips deliveries to my home. I love on a busy street with shops below, so I thought this may be the reason. But I often see FedEx trucks parked out front, delivering to neighboring business. However, I'll stay home waiting for my deliveries only to get a message that there was a failed delivery attempt (my deliveries are usually from Amazon, occasionally from other companies). Today I must go to FedEx, pregnant and recovering from COVID, because my SIM card has not been delivered. The FedEx tracker says there were 3 delivery attempts, yet I was home each day (with COVID), never saw a FedEx truck outside and no missed delivery slip anywhere on my door. I'm not sure how I'll pick up my package without the slip, but I have no choice but to go down there, still sick, because after today my package will be sent back and FedEx drivers don't want to bother with delivering to my residence, whether out of laziness to find parking or whatever. read more

What is the reason I cannot call this local store and what is the reason my packages are never correctly delivered to my home FedEx is my by far the worst usps anyday !!!! read more

Not sure where to leave a comment on the people who ship the packages/boxes but Iv been stuck in my house for hours now fighting with fedex via phone and email because they don't believe me the driver left the box blocking my stairway to leave my apartment. So after I sent them photos someone will move the box but still not deliver it to my door. Even tho I pay for my box to be delivered to my door. LAZY. Just don't go to work if you have to make everyone else's day harder. read more

Just had to leave a review, fedex will consistently let you down. How hard is it to ring the door bell to let me know you have arrived? Why leave a door tag? Now I must wait 2 days for my package because the inept delivery driver didn't feel like doing their job. read more

FedEx is trash!!! They never deliver your package to your door, and you have to pick it up here in person.

Damn near everybody at this location needs to be fired. They talk & gossip more than they help the customers. They someone have a tracking system but never know where packages are lol. Then have the nerve to be rude to any and every customer. Doesn't matter your color gender or age....rudeness is served equally to all here. Not sure why fedex is even in business still. They cost more than Usps with worse customer service and worse delivery. What's the point. If you are wanting to get a package somewhere on time....send it thru Usps, even UPS. Shit a courier pigeon will get there faster & more efficient than these box of rocks. read more

This location steals packages! I was also lied to multiple times. The worst lie they were caught in was when I asked for "a manager". They brought out their coworker to yell at me, & when I found out the person I was talking to wasn't the manager they tell me "you asked for A manager not THE manager"??? So I asked to speak to THE manager and they said they didn't have one at the moment. I asked when I could come back to talk to them, they said they don't have a manager running the store! It was the worst customer service experience I've ever had. I don't know if they are trained to, but I was belittled and talked down to the entire time. The "manager" would constantly interrupt me and then say "stop talking over me". GO TO A DIFFERENT STORE! read more

WHEN LIFE DEPENDS ON FEDEX DELIVERY, ALL HOPE IS LOST where the people working on the parking lot are nicer than the black women working on the front desk. I had to write this after a very unpleasant experience with FedEx. It's unbelievable the people working on the front desk. There's this black woman, big with freckles or little circular spots on her face, who is completely impolite and does below the bare minimum on customer service. I was trying to pick up a package that was sent to my mom and it failed to be delivered because they could not get inside the gate of my residency. My mom is in the hospital for a month. That was medicine important to be delivered for her treatment at my home to take it to the hospital. ( as it was on the tag of the package) The woman on the desk told me that people working in delivery are not provided with phone numbers, Hello? How is this a delivery company then? It's just absurd how people are delivering packages from Fedex with not numbers provided of the recipients. The woman said in a rude tone that if they called it was on then, again, how can I expect an efficient delivery experience if the people working in delivery cannot communicate at all. THE WORSE... My mom was called in the hospital by the delivery guy and my mom told him to call me that I was waiting inside at home for the package. How they cannot take a moment to make a call to people that are actually waiting for the package at home but rather they call my mom sick in the hospital for instructions to open the gate. It's completely disgusting the coordination of FedEx with other companies, when life depends on FEDEX delivery, all hope is lost where PEOPLE WORKING IN THE PARKING LOT ARE NICER THAN THE BLACK WOMEN ON THE FRONT DESK with horrible manners and disagreeable attitude. I feel sad and distressed to have to trust FedEx and the delivery people when life depends on it and the bad customer service that it does not help. read more

I always beg my vendors and my people to please please please not "fedex" anything to me. The worst ! A perfect example of why we should not privatize mail service -I've been standing in this empty lobby for 25 minutes- I hear employees but no one wants to help read more

Absolute garbage service. I paid TWENTY DOLLARS for overnight shipping on a new phone and was waiting this afternoon for it. They didn't even bother calling or ringing the bell or trying to get in the apartment building, even though there were plenty of people in the lobby this morning. In fact I missed them by five minutes while I was walking my dog. They just left a door tag without any information on where my package is or when I can receive it, just a 'delivery exception', meaning they were too fucking lazy to try to actually get it to me. And now I have to wait until Monday, another two days, for an extremely important work item that I deliberately paid an overnight fee for so I would have it today. Absolutely 100% unprofessional and a complete waste of my time and money. Don't take customers' money for services you cannot render. This is unbelievable to me that a shipping service would be so cavalier with their packages. Idiots. read more

I am in the middle of writing a complaint letter to corporate. If anyone else wants to write a letter, the address to corporate is: 942 S. Shady Grove Rd, Memphis, TN, 38120 SOMETHING NEEDS TO BE DONE. I don't plan on moving any time soon and I don't know WHY but vendors are still using FedEx to ship. They have lost my packages. They constantly leave notes on our door saying that the customer was not available when I WAS HOME ALL DAY. How can you call yourself a delivery service if I have had to PICK UP my packages almost 50% of the time?! Now that I think of it, I don't think we've EVER received a package on it's estimated delivery date! SO UNRELIABLE!!!! DO YOUR JOBS! read more

My brand new iPhone 6 supposed to be delivered on 10/29/14 at 3 pm driver never showed up and when I went to pick up my package surprise , my new iPhone it was completely broke ! Don't ever use fedex read more

FedEx Ship Center - This is how fedex delivers your package - Couriers & Delivery Services Near Me - Los Angeles, California

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My friend and I were going to the Jack Johnson concert. The package was supposed to be delivered the night before by 7pm. Nope. The next day it wasn't at her house either, turns out that it had to be signed for. We called, and it turned out that we couldn't pick up the package until the driver got back to this location at 6:30pm! The concert started at 7pm! The location is weird, there really isn't any parking (4 spots and 1 handicap spot). There's a person out there who's sole job is to direct the traffic that comes in and out of there. She was either having a bad day, or was just rude in general. We were waiting there for a moment to call a friend on the phone. She said "no, you have to leave if you're not picking anything up." WOW. Came back at 6:30pm, got the package, and didn't make it to the concert until 8pm. Lame. read more

Oh, if there was a ZERO star!! I was expecting 2 packages from Amazon on a Saturday and when I got home, I had 2 texts that said that the packages were undeliverable because it was the wrong address. It wasn't. I was told by the really unhappy and unhelpful people at the desk that the driver probably wasn't familiar with the area so he took it downtown to this place. So essentially he gave up because he couldn't find it. It's not that hard to find. I live in the mid-Wilshire area. Go here if you must if your FedEx driver fails to leave your package. But don't go here on your own accord. p.s. I also find it interesting to note that FedEx drivers in LA don't have navigation. If anything, they have a Thomas guide. Their job is delivering in a timely manner, FedEx! Get with the technology. read more

I hate, hate, hate when businesses do not tell you up front what their pricing is, and they try to make you start to go through the process of placing your order before you even find out what it is going to cost, and there is no way to know until you start to go through the order process. LAME!!!!! Fedex could have had me as a customer if they just showed me the pricing but by withholding this basic information from me, it just irritates me and I REFUSE to order from Fedex. I have to print about 50 color pages and would rather go to Staples or anywhere else than use the Fedex system. Dear Fedex, I can't help wondering how many other people are experiencing this. I've used your services before but this bogus site of yours is forcing me to go elsewhere. You guys really need to fix this. http://www.fedex.com/us/office/printing-services.html read more

I don't understand how every other delivery company on the planet, Uber drivers and the pizza person can all find my home, yet this is the second time a FedEx driver couldn't deliver my package because they claimed my "address did not exist". I had to drive to get the package myself from the local station, which is not the service that was paid for. From here on I will NEVER use FedEx for deliveries and I will caution anyone sending to me to use another carrier as well. In this age of GPS and satellite maps, there really is NO excuse for a company who's sole business is delivering things not to get this right. read more

***WARNING*** Fedex deserves to loose all their business for their business practices. Did you know that if you choose Tues-Sat delivery and miss your delivery their policy is that the driver takes the van home with your packages over the weekend? What?!!! Yes I'm not sure what kind of security this is but the Fedex representative assured me that they have all the packages scanned so they know what the drivers have. I'm sorry, I don't want my packages sitting in a van outside of the drivers house the entire weekend. I'm not making this up this is literally what the operator revealed to me when I attempted to pick up my package at a Fedex location my self. Also, I have never had any issues with USPS or UPS but more then several times I have had a package stolen by the driver. Yes you heard that correctly, if you do not request for the package to be signed for and you are not home they will mark the package delivered and never drop it off. Believe me I asked my neighbors who were home all day and they said no package was ever dropped off and there was not delivery guy even showed up. read more