Noticed that my package had been delivered to the Ontario Shipping Facility where it would sit for an entire day prior to the promised delivery date so I thought maybe I could go pick it up. I called FedEx and they told me that sure I could pick it up but that would require authorization from the sender. So I called up the business where I had made my purchase and asked them if that would be something they would be willing to do. They said that would not be a problem and called me back less than an hour later and told me my package was ready to be picked up at the Ontario location. I asked them if they could also please forward that to me in an email just in case there were any communication errors. Upon arrival, we waited for only a couple of minutes. Probably the only positive thing about the experience. The man calls us up and I explain all of the aforementioned details to him. He states that I cannot have my package because it is not due for delivery until the next day. I explain that I understand that but that I was given permission by FedEx and the sender so they said I could come pick it up. This guy could not have been ruder. He tells me that while that may be true, they can deny my request at their facility. So my boyfriend asks us if we can pick it up the next day and they said that no, it was already on the truck for delivery. He stays and asks the manager about it, who reiterates everything this guy just said, including that we cannot pick up the package tomorrow because the package is already on the truck for delivery. I leave and call FedEx, who just now inform me that yes, the facility can in fact deny my request to hold a package at their discretion. I don't know why I wasn't told this in the first place, but okay. So the next day I get off work and there has yet to be a delivery made, it's 10 minutes to 7pm when the facility closes so I call just to make sure there are no problems and to check the status of my shipment. They inform me that they will NOT be delivering my package because I requested a hold at the facility!! Are you kidding me?!?! I was expressly told numerous times by both the FedEx facility and over the phone that my request had been denied. FedEx Ontario is petty!! I explain that this is not okay, this is a medical device and I really need it, and this guy tells me that there is absolutely nothing I can do about it because I am not the customer, the sender is, implying that he can treat me however he wants and I have no source of recourse. To top it all off, when I finally do actually receive my package, my medical device is BROKEN!! Super professional FedEx, you literally have one job. Deliver a package intact, on time. I called and spoke to the company who shipped my device to me in the first place. They overnighted me the replacement part I needed with UPS and I received my package the next day, with no problems. So I may not be FedEx's direct "customer" but now neither will anyone I place an order through. I will definitely be requesting UPS for any shipments in the future, and I recommend you all do the same. Then again, if I had checked the Yelp before all of this, I may not have made this mistake in the first place. This is probably the worst reviewed business I have ever personally seen on Yelp. read more

Literally couldn't be more of a worse delivery service. I was home all day these past three days and the Fedx truck just drive right by not even trying to deliver my items. I had even put my number in the comment box to let them know if they needed me to open the gate when they came by but the person driving just didn't care and drive away. NEGATIVE STARS read more

This is the second day they have said my package was going to be delivered only to have it switch to Pending. This is infuriating, I'm stuck on a super slow scooter riding around the neighborhood getting laughed at by all the kids because of how slow this thing is. It only goes 12.5mph, the scooter that FedEx is delivering will go 20mpg. Get your stuff together, FedEx! 2 days in a row I've been all hyped up for the new scooter only to be disappointed when you can't deliver :(. read more

Fed Ex Drivers are delivering to wrong addresses. I had a package delivered today by Fed Ex Delivery Truck and they left it on my neighbors door. Thank God my neighbor was nice enough to bring it to me , but not all neighbors are that polite & will keep your package. This has happened to me more than once. Drivers need to be more careful & get reprimanded for delivering to incorrect addresses. Any other business, if you keep screwing up "your fired. read more

Where do ya start?? 3 rd day they've said that a delivery attempt was made. Husband was home all day working in front yard the first day.... no fedex truck, no notice left for attempted delivery. Second day, maybe someone drove by?? Again, no notification left. 3rd day I planted myself in front of window facing the road, with the blinds and windows opened, dogs out front, didn't want to miss the "attempted delivery" this time. As I'm sitting here waiting and watching, I check the status and it tells me they attempted it again just then! What did I miss??? Are they parking at the end of the road and looking down the street and thinking, "nahhhh, it's a dirt road. I'm not getting my truck dirty! I'll just say I attempted it again." Are they parking at end of road and tiptoeing? My dogs would've alerted me. What is the deal FedEx?? We've had many deliveries from y'all with no problem before! What's the deal now? Finally called them. After wanting to murder the phone prompt gal, "she" finally put me through to a real person because she was having a hard time trying to figure out what I wanted. Haha, ooook!! I have a case number and they're suppose to attempt to re-deliver today. Sorry, not holding my breath on this one. Two thumbs down!! Update: package was delivered on the 3rd day after the non-existent "attempt." Apparently, you have to call to complain and get a case number before you actually get what was suppose to be delivered to you 2 days prior. read more

FedEx Ship Center - Shipping Centers Near Me - Ontario, California

What is up with FedEx ship center in Bloomington Ca. It is only 6 miles from my resident in Riverside, CA and tracking shows it received a package I am waiting for was delivered to Bloomington CA on 7/9/22. One of the tracking screens showed out for delivery yesterday 7/11/22 but by evening it was pending. Not the first time for this location.. Now today it says Shipment exception Weather delay. LOL LOL seriously. Was it to hot for the driver to drive or what. There are no storms in either area so who does these updates. I could understand a gas issue or a vehicle issue but weather delay ??? read more

I've been going to this FedEx every weekday for close to 10 years. Just the other day somebody's cart rolled into my car and did some damage to it. The security guard told me it was private property and the cops probably wouldn't do anything. I've asked to speak to the manager who never gets back to me. read more

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This guy lie about attempting delivery we are home all day 2 different camera was recoding no one came by my door i have they lie about attempting delivery just to get relax and get a way from route i don't trust this guy to get my package delivered some how i rwd anout openning it too . Fed ex shud what this dishonest delivery guys ... zero star unless they resolve all complaints .pls watch out read more

Lazy employees and packages have never arrived on time. Also you can not get a hold of anyone unless you drive to them. Avoid fedex as a company at all cost. read more

I've always been happy with FedEx (they are my preferred shipper) and yesterday's visit was no different. Since I missed the delivery, I drove here after work (yes, during rush hour) to ensure I had my package in my hands. Luckily for me, I was the only customer in the lobby. There were 4 women employees working at the front counter and one of them searched my Door Tag number to find that the driver was still on the road with my package. And so I waited. I waited until other customers came into the lobby. As I patiently waited, the same employee gave me an update that my package still had not arrived. No worries... I was early anyway. And so I waited. More customers came in. I watched how these 4 employees interacted with each customer and they handled every situation much better than I would imagine from a shipping facility. Seriously. Their secret: kindness. Kindness goes a long way and I witnessed it reciprocated during each (yes, EACH!) employee-customer interaction. So, although the lines became long, I was amazed at the customer service these ladies provided. They exude confidence and genuine smiles that I think--along with kindness-- helped make their job less of the term "work". I did hear some music (KOST 103.5 style) lightly playing in the background so I think that may have played a part in enabling a positive attitude in the work place. Overall, expect to wait (everyone is in a rush to ship something or pick something up) but be open to a surprisingly great employee-customer service. I sure was! :-) read more

The absolute worst! I have no idea how FedEx stays in business. SmartPost is the dumbest possible way to send/receive a package. They post tracking, but it's rarely correct. I've taken days off to receive my valuable goods, only to see that they have delayed delivery by up to 3 days later. And THEN they deliver to the wrong address!???! Their labeling is vague, to say the least. No zip code?!! Who does that?? No wonder their affiliates are unable to get a package to its proper address! Nothing they do makes sense. They must offer extremely low cost contracts to trap retailers into using them. If you have a choice of ways to ship DO NOT USE fedex! They don't even deserve capitalizations, their service is worthless! Shippers beware! read more

Disappointed in Fed Ex!!! Paid for Saturday deliver with directions to leave at leasing office with signature. I have this same delivery of every 28 days with the same directions, no issue until today. Tracked package on fed ex website to learn an attempt was made at my front office- checked front door no tag indicating fed ex attempted to deliver a package. Checked with leasing office no package delivered. Called Fed Ex to learn that not all deliver carriers will leave a package at leasing office! What, first I always have this packaged delivered to the leasing by fed ex and two, the shipper provided and paid for fed ex to follow the shipping directions. After Fed Ex manager- via the 800 number agreed the driver should have followed directions, there was nothing still nothing he could do to help the customer. I have to either drive 10 miles to pick up my package or wait to Monday afternoon. Since I need this package I decide to drive 10 miles to pick up the package and waited in a long line with other clients upset that fed ex stated they attempted to deliver a package but no one was home (at least 5 others)- no tag at door just fed ex word! Asked to speak with a manager and was told a manager would be called- 20mims of waiting no manager!! Terrible customer service and employees Fed Ex!! I understand why this place has 1 star!!! read more

Worst customer service experience ever! Do not go to this location, even if it is the closest one to you. Long lines with most of the staff in the back while people just wait. Slow service, I don't know what it will take to improve the service here. Everyone "just works there" and have no idea what they are doing. The credit card machine doesn't allow you to use the chip. High prices and have the nerve to have bad service along with it. read more

Missed the first delivery because "No one was there to sign," so i signed an electronic release and guess what, no one signed so it wasn't left. Same thing happened a third time. Hate when companies use fed ex. Glad its provided jobs for competent people, and i don't call for anyones Job, but it breeds laziness when you don't have to worry about bad reviews. No one is there is reading this and flinching lol. However, im bored so there ya go. read more

I ordered an important Christmas present off Amazon and this center was responsible for delivering that package to my doorstep. Unfortunately, their FedEx truck drove past my apartment three times. I even put in a special request for them to call me so that I can open the gate for them, but they never did. I called customer service a few minutes after their truck passed by and the representative told me that the truck won't come back. They asked me to drive all the way to San Francisco to pick up the package, a 7-hour drive from Riverside, CA. I guess my parents would be disappointed that they won't be able to get their Christmas presents this year. Thanks, FedEx! read more

They lie about trying to deliver a package I don't know if they are just being lazy or what, but when fedex is trying to deliver a package they at least leave something on the door to let you know they tried to deliver. Which didn't happen read more

I like how I requested to pick up at their facility and they notify me that my package was ready to pick up 30 min before closing.... I was home all day and didn't even hear the door bell or a knock when it was supposed to be delivered today. It's not that hard to ring a doorbell. read more

I am so upset and frustrated the driver literally rang the door bell within the same 10 seconds he left I was in the bathroom trying to rush down and ran out and he was gone left a b.s door tag that isn't even valid then they scheduled my delivery for Monday after I called within the same 10 mins of all that happening I was told since it just happen he should be in the area and they would bring it then they changed it to Monday I called asking to speak to a supervisor and the supervisor hung up on me I am literally on the phone still waiting to speak to someone I am so upset that now they want me to drive an hour away to their facility so I can get my package. read more

The driver lies about attempting to deliver and when you make a request for a specific delivery date they call back extremely rude "you have an hour to get here or I'm sending your package back to sender". Gross, good luck in business. read more

On April 18, 2018, I went to the FedEx shipping center in Ontario to ship a package. The FedEx clerk said she needed to see my government issued identification ( your papers please). I handed the FedEx clerk my California driver's license which she swiped on her cash register. My information was displayed on the screen to pay. I told the clerk that my address on my driver's license was my former address but I had updated my new address with the DMV by sending the DMV an address change form. She told me that I had to have proof of my new address in order for FedEx to accept and send my package. She pointed to the sign to FedEx's new identification policy. I told her that I met the requirements of the sign/FedEx policy by presenting my California driver's license. She then told she had to speak with her supervisor. She returned about five minutes later and said I must have proof of my new address or FedEx will not accept my package. I told her that my legal address was updated with the California DMV and there was no legal requirement for me to get a new driver's license showing my new address. She said sorry. I said no problem and took my business to UPS. I drove to UPS shipping center that was about a mile away. I had no problems with the UPS, excellent customer service and did not have to show my ID to send my package. The good news was that UPS was $5.00 cheaper. We have a private company FedEx enforcing their government identification policy to ship a package but anyone can vote without showing any form of identification. read more

FedEx Ship Center - Show us your papers please! - Shipping Centers Near Me - Ontario, California

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Had a perishable item that needed to be delivered ASAP, got an email stating an attempt was made and they could not access my house. In my delivery instructions I have the gate code to get into my community, the Fed Ex driver made no attempt to use that code to get to my house. After two phone calls to Fed Ex I was promised I would have my item by 8:00pm last night. I still do not have it and my delivery states "pending" - I'm filing a complaint against the driver from yesterday and filing a claim - since there's no doubt my perishable item will be ruined if/when it gets to me. It was only a very expensive Cheesecake for Christmas dinner/desert. Never have this issue with UPS, it's only Fed Ex and their lazy drivers.... read more

Worst service I have ever received from this company. Package was torn, ripped, broken. Employees literally opening my mail and stealing my merchandise. (That on several occasions) At first I was ticked but now I am pissed. STOP STEALING AND OPENING MY MAIL!!! I filed a claim and they denied it. So what's the point? Delivery driver is in on it too. He just quietly places the package in front of my door and walks away calmly like nothing ever happened. Not once did he knock or yell out to inform me of the condition of my package. It's true what they say, if you want done something right? You do it yourself. read more

FedEx Ship Center - Shipping Centers Near Me - Ontario, California

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Excellent Customer Service. Fed Ex is an excellent shipping company. Fast, dependable and easy.

I go here daily to pick up my parts. The staff is very friendly here.

Went to drop a box off for a return from Christmas. Literally one person working that left the counter for 20+ minutes leaving us all in line standing there. Could hear staff that never came out to help customers. Waited forever to drop off a package at UPS that would have taken 30 seconds. read more

Why you guys always lazy？No knock ，no ring the bell，just leave with a note"we missed you" but I'm stay at home all day！！！！what's wrong with you？？？Are you guys idiot？？？？all FedEx delivery guy don't know how to ring the bell？Trash company！！！ read more

Unprofessional, I have never had a good experience with this company. They are lazy and lack integrity. Every time I have a package through FedEx I just expect not to receive the package. They lie and say they "attempted" to deliver when I have watched them numerous times drive to my community and sit at the gate then drive off no attempt to enter the gate code which was provided numerous times. Today I watched a driver drive into the complex, reliever one package then drove off, I then receive a text message saying the driver "attempted" to deliver my package and said I have to come pick the package up. I am located in Riverside CA. What happens to those who don't have a car? Or a disability and is not able to drive to another county to pick up there package? Unacceptable and I'm going to try to do everything to get this issue fixed. Hire drivers who want to do their job! read more

The worst shipping ever, the scummiest service you can ever imagine. Always with the same B.S @ 9:37 am "On vehicle for delivery" and @ 2:37 "At local Fedex Facility" it's a BIG WTF for me. I wonder what the hell goes on at the this facility. UPS over Fedex all the way. A big FXCK YOU to you Fedex read more

I was having trouble setting up a pick up for my mother to return an item across the street was a FED EX driver uniform and truck he stated he could help he would take the package but he could not give her a receipt but she could track it via the tracking number. That was Tuesday as of Thursday the package does not show scanned to ship and the customer service say o well that is your fault. So FED EX can hire a thief and blame the customer. Customer Service won't let me talk to a supervisor. Will never look at FED EX the same. They are rude and thieves. read more

Rude employee. The young man at the desk kept cutting me off when I'm trying to explain the app's message to me that the package was available for pick up after 2 pm when delivery had been attempted earlier in the day. He kept saying "thats the shipper that is saying that, it's not us". The shipper is not saying that, it's a message built into the app. He didn't apologize for my time wasted or didn't see it as an opportunity to take feedback and improve the process. read more

Worst customer service award goes to fedex.. they can't get ahold of their drivers nor can say anything other then sorry we are overwhelmed .. I have a live specimen being sent from Oregon that's time sensitive to being delivered and used and paid extra that was said to arrive at 1030 this morning .. I got hung up on by their customer service for even asking to talk to a person and they still can't find their heads from their asses or stop reading from their script to actually do anything .. what is the point in paying a shipping company to not do their job? Wish their were negative stars to give read more

It only gets one star cause I can't give it 0 stars . These lazy cucks don't deliver packages to apartment units properly. Let me catch them driving by my apartment complex so I can throw eggs at em. Useless incompetent delivery drivers. You get paid to deliver, so deliver, you miserable fooks. read more

I stopped by to drop off a pre labeled box. This fedex office won't let you drop off the box on the conveyor and leave. The majority of personnel behind the counter have really bad attitude and talk down to customers. After waiting close to 10 minutes with only two customers at the counter with large orders, I tried to leave my package. I got some serious attitude from the counter person so I left. I'll have fedex pick it up from my house. This facility use to gave an awesome staff, now the act like a bunch of DMV workers. If my local FedEx driver wasn't so incredibly awesome, I wouldn't use FedEx. Avoid going to the FedEx office on Francis Street and you'll gave a much better day! read more

This fed ex should be closed down immediately..... the driver never dropped package off, never attempted delivery and never left a tag on door!! But wait..... he drops package off at Walgreens and says attempted delivery..... we reviews the cameras not once did he stop or even come into community!! So I call this location and speak with Sally.... good ol sally is very rude and nonchalant like oh well... soo it's been 3 days no package because I'm out of town and they refuse to have someone pick package back up and deliver properly to my door... Please do not do business with this establishment... the absolute worse customer service I have ever experienced... how do you just lie about doing your job over and over and have all these reviews about drivers not dropping off packages and that's just ok..... this business should be boycotted!! read more

I literally watched a worker (bald guy with glasses mexican looking) tell a girl who seemed hopeless " im going on break their going to help you " HALF WAY THROUGH WHATEVER SHE NEEDED HELP WITH. I kinda laughed a little and was baffled as he came out the customer side employee door and walked out to go on lunch. 10/10 service lmao read more

BEYOND UPSET! Drivers lied about 3 attempted deliveries, each time me or my wife was home. They claim "business closed" when it's a mobile home park! They use no common sense in dealing with closed front gate situation. Third time I even provided code to open the gate, and they still claim an "attempted delivery." I'm told to pick up package at FedEx in nearby Walgreens. Guess what? Walgreens doesn't have it. Amazon should NEVER let FedEx to be used by sellers. Lie after lie after lie. Seems Fedex drivers have confiscated my $300+ package for their personal use, leaving me no option but to file complaint after complaint. read more

I'd give 0 stars if I could. FedEx is an absolute JOKE. Do NOT use them if you have the option. Especially for expensive items. I ordered the new iPhone and First off my package was delivered to the WRONG address even though all my shipping information was correct. I am Lucky that the person who they delivered the phone to contacted me and WE HAD TO GO PICK UP THE PACKAGE FROM THE WRONG ADDRESS because they couldn't even do that. This is absolutely ridiculous and Unacceptable. read more

I don't review because I give the company the benefit of the doubt but......our package arrived @ this location on 9/29. On 9/30 it let us know that it would arrive on 10/01. I checked today & it said it was in route. It is 30 minutes to closing & still no package. We live 15 min from this facility. USPS next time. read more

Echoing common complaint of drivers saying they attempted delivery when they really did not !. No door tag, nothing on doorbell cam. Package did not require a signature. There is not any accountability here as I saw no way to log a complaint online. Even though I paid for express shipping, I had to pick up my package at this office since I wasn't sure if the driver was going to continue to falsely claim deliveries were attempted. I wish I could avoid FedEx altogether but most times you have no control over which shipper is used when purchasing items online read more

Let me start by saying, I have never wrote a negative review untill my experience with FedEx. The absolute worst experience. My experience with picking up a package makes me never want to conduct business with FedEx. The email I received told me to pick up my package after 6pm because of a failed attempt to deliver to my home. No door tags or evidence of the delivery being attempted. (Probably due to the fact I live in a gated community) Only an email stating delivery could not be completed. Email instructions clearly state, " We made a delivery attempt: 12/04/2019 11:48 AM. Don't wait until the next business day for your delivery. Pick up your package(s) today after 6:00pm at 3371 EAST FRANCIS STREET. Click Manage Delivery below to take more control of your package(s)." So automaticslly assume my package will be there. I arrive at the pick up facility at 5:50 pm and was told the package has not arrived yet. Customer rep told me the driver should arrive between 6-6:30 pm, so I patiently waited. I am sitting in the main office and it is 8:06 pm writing this review and still no word on my package or the driver that was supposed to drop it off. 8:24 pm and finally the driver arrives with my package. I will never use FedEx to ship due to the fact other people may go through what I went through. Hope this review helps. read more