definitely would leave 0 stars if that were an option. I have been taking my dog here for months for the usual nail trim/grind but today I decided to pamper him and pay for the full grooming service instead of bathing him myself at home.
I told the groomers upon arrival that my dog (who is only a year and a half) has severe anxiety and I have only left him for a full groom one other time.
about an hour after dropping him off, I get a call saying he cracked his nail while he was in the crate and that he was bleeding. luckily, I was right down the street and walked in moments later as they were finishing his service. the first thing I asked was is he ok and did he freak out in the crate. they told me he did fine in the crate and that they noticed the bleeding once he was removed from the crate which seems highly unlikely to result in a fracturing of the nail.
they proceeded to tell me his nails were brittle, stating that's why his nail broke, and asked about his diet. they insinuated that he was not getting enough omega three in his diet because I had been feeding him a poultry based diet (that he has been eating since he was adopted at 8 weeks from the humane society and they sent him home with this type of food). ultimately I was made to feel like it was my fault that this happened to my fur baby.
they advised me to watch his foot for about a month and to not let him run around or play as it could completely break the nail off which would result in further bleeding which could result in an emergency visit to the vet to cauterize in order to stop the bleeding. they stated the bleeding was under control and had stopped but as soon as I got my dog into the car, there was blood all over my pants and the seat.
I immediately left and called my vet and they were able to squeeze me in. they had to sedate my dog to fix his nail, give antibiotics, and further pain medication as this is a very painful procedure for a dog to have to undergo.
before taking my dog home, I asked the vet if she believed his nails were brittle and if that ultimately was the reason for his nail breaking and she highly disagreed. she said his nails were not brittle at all and that it had been a result of an anxiety episode in the crate. I asked about his diet and she said there is no reason to alter his diet as he is healthy and the nails are not brittle. the vet continued to say that it's a very common injury but that they needed to own up to the mistake as it happens to the best of them when dogs are put into crates.
I was able to pick up my dog and returned to feeders to try and get a refund for the full grooming service as they insinuated the situation was my fault and it resulted in almost a $300 vet bill to fix the nail.
they wouldn't give me a refund other than $10 for the nail service when I paid $75 not including tip.
ultimately they hurt my fur baby, insinuated I was doing something wrong in the way I was feeding him, sent me home with an injured dog that required almost $300 to fix the situation, and wasn't understanding at all when I asked for a full refund.
I have spent hundreds and hundreds of dollars at Feeder's Supply and I will never give them my business again. don't trust them with your fur babies. read more