There is a short, fat, bald, man that works here that really needs to work on his sales approach. I have shopped here for the last 30 years or more. Today I came in for something I had ordered online. I was directed to this short, fat, bald, man who immediately turned angry the minute asked for his advice on how to use the product. For this guy to get so angry so fast when asked for a simple response, makes me wonder how he still has a job. Honestly, I can only assume that unless this guy has a record of being so prolifically rude to every customer that walks thru the door that this guy is a grade A homophobe. I know homophobia when I see it. Ive lived with it my whole life. But I called him out and told him he was rude and that I could have gone to Home Depot but I want to support Feinsod's in the shadow of a superstore. When I said I could have easily gone to Home Depot but chose not to he screamed to me "THEN GO TO HOME DEPOT!" I hope the management of this store is ok with losing a long time customer at the cost of supporting an obvious hater. Good Bye Feinsod's I'm off to Lowe's. I tried to support you. read more

This is the last great hardware store. You can buy screws and nuts of every size -- metric and imperial -- one at a time. And upstairs you can find the same in the most familiar and obscure plumbing pipes, connectors and the like. Please bypass Home Depot to keep this store with us for as long as Jay Feinsod is willing and able. Feinsods is a gift and a blessing to the community. And, personally, its my favorite toy store!! Old Greenwich resident read more

Feinsod Ace Hardware is a treasure! It carries items that the big box stores such as Home Depot and Lowes do not carry or just do not have in stock. What is more is that the store's highly trained staff is helpful and friendly. I will be a customer for as long as I live in the area. Thank you Jay Feinsod for keeping the store well-stocked and your staff well-trained. read more

I had a burnt-out spotlight after two weeks that cost $11.00. When I made a complaint the owner himself delivered a new light bulb to my home. Try that with Home Depot! read more

I've been here close to 100x...it is high time for me to post a review, yeah? This little store packs a punch - it has a curated inventory of all the best of Home Depot in an attractive small and easy to navigate store. Cashier lady is super sweet and loves my dog when I bring him in. I've also met jay feinsod several times and he is a super cool guy. Their prices are excellent and they are good about accepting returned merch. I'm a big fan of this place read more

Continues to be a great resource with deep inventory and extremely great selection. The staff goes out of their way to help you find exactly what you are looking for, which 9 times out of ten is in stock. On a typical day I will walk out with painting supplies, household cleaners, a wrench or other tool, a hard to find bolt or screw, a seasonal item or something for my home entertainment setup e.g. cable ties, coax cable etc. and that's usually all in one trip. They have also been my go to for storm preparedness over the years with flashlights, batteries, shovels, Rock salt etc. Writing this to say keep up the good work.... read more

They combine great service, knowledgeable employees and a smile to help you find what you need while making you feel right at home!

Disappointing that 2 staff didn't wear masks and then gave me a hard time for asking them about it.

Will no longer support this local business as they don't honor posted closing times - even when you are standing at the door with other customers. I guess they make enough money to turn away local business - with their higher prices. I always try to support local businesses and their higher prices points, but when they shut you out - they are telling you they don't need your business. Having spent thousand of dollars over the last year with Feinsod (between Port Chester and OG stores), I just expect more. They can thank the older woman who works the counter (OG) for the loss of business. Home Depot from now on. read more

Cute local general store with all you need and friendly helpful service. They have everything from high end portable heaters to firewood, barbecue grills and gardening supplies - they have a wood cutting shop in the back, too. read more

I could not have remodeled my home without them. The Feinsod team is knowledgeable, polite and extremely professional.

I have been a customer all of my life and the customer service goes above and beyond. Every one who works there will work to help you solve your problem. read more

Amazing customer service and great selection! You can always find someone to help and they know what they are talking about! I would choose Feinsod over Home Depot ANY DAY! read more

I have been a customer of Feinsod since moving to Old Greenwich in 1994. The manager Larry, had not cracked a smile and has been unpleasant ever since I can recall his presence. Today however, his attitude broke the camel's back. I tried to exchange a faulty item purchased 2 weeks ago, but I did not have the receipt so he bluntly refused to help. I am enrolled in their "frequent shopper" program so they could have located my purchase, but that was too much trouble. I told him I was going to Home Depart and he coukd care less. So after 21 years, I am not setting foot in Feinsod's again.....I do not care howe close they are to my home. I prefer to drive 15 minutes just to avoid seeing the unpleasant look on Larry's face. read more

Not the closest to were I live but the people are nice and go out of their way to help. So I go out of my way to shop here.

Okay, here's my beef with Feinsod's; Normally I would say how easy it was to find or order things from an establishment, and at Feinsod's, it is. However, the staff is extremely snobbish. My nickname for the store is "Feinsnobs". It seems to me that the problem is that this is the only hardware store within miles. And boy do they milk it. The owner is the person that breeds this entire culture in the store, and his attitude is just that, an attitude. Again, my biggest complaint is the owner, Jay. I can't quite put my finger on what it is exactly about him that bothers me the most, but it's a cross between the fact that he knows he's the only hardware store in a wealthy town - coupled with the fact that he is indeed living in that same wealthy town. What bothers me most about that fact is that in addition to charging 20-30% more than the average Ace Hardware chain, he does it with the same attitude as "If you think it's too expensive, go ahead and drive 20 minutes down the road." Look, If I go out of my way to do business with a local business, I would hope that I'd get courteous service. If you have to stress to me the fact that YOU are doing ME a favor by helping me shop in YOUR establishment (the place that supports you and your family), please, please, please, DO NOT MAKE ME FEEL LIKE I AM A MERELY A BOTHER. I'm sick of it. I am a caretaker of an oceanfront property and this store is convenient by way of location, however, I would gladly send business elsewhere no matter the inconvenience. I guess it becomes a problem when you are raping your fellow Golf Club members at your place of business whilst charging their help to be abused and talked down upon. read more

Jay Feinsod is a retail genius. Once the owner of a mini hardware empire with 3 stores he has consolidated his efforts to the store closest to his home. How does a local TrueValue store compete with big box stores like Home Depot and he does! While serving on the True Value Board he found an obscure provision in the Federal Farm Act that permitted Hardware stores to get free credit like farmers; the result being True Values prices are competitive with Home Depot! Also everything you need amazingly you can find on those organized shelves with ample help from knowledgeable sales clerks and good parking--a winning combination. Been shopping there for years read more

Love Feinsod's. just bought my Weber Grill today from them. Price was fair and the guys loaded it into my CR-V. Anytime I come in they have what I need and treat me well. Got to,love those tide calendars. read more

I gotta say - in my experience, they have been friendly and more importantly, helpful, which is exactly what I look for in a hardware store.

I don't know what Steve D is talking about. Jay Feinsod is probably the most service-oriented merchant I've ever met. He will go out of his way to help you solve your problem, whether it's finding the right nut to fit on a bolt or picking out the best Weber grill. He will get on the phone and call anywhere to find something you need that he doesn't have and you are desperate to get in a day. He will get in his car and personally deliver that item to you. The store is your typical wonderful hardware heaven but neatly laid out and organized in an easy-to-find manner. Feinsod Hardware is the anchor for Old Greenwich, and you can ask any merchant along the street who does the most for Old Greenwich and its residents, and Jay will inevitably be the answer. So, Steve D. stop your slander and go in and apologize. Maybe you had an off day, but don't take it out on the sweetest guy in town. read more

I definitely like Feinsod's, it usually has whatever I need, and the people who work out on the floor are (generally) nice and knowledgeable. Price is sometimes a little higher than big-box retailers, but understandable so, and not by too much. Biggest (slight) issue is their hours. I frequently find projects to work on on Sunday afternoons, and if you're not in there by 2:55pm, you're outta luck. Same thing weekdays at 5:25pm. They are very strict about their hours, as another person has commented. But I understand it's a family retail business, and as such, they get to pick the hours. They probably have family stuff they'd rather do early evenings and Sunday afternoons than ring up another $100 or so of hardware, and I can understand that. If/when they're open, I find Feinsod's to be a more pleasant experience than big box retailers. Taking one star off for the short hours but overall, thumbs up. read more

Feinsod's reminds why Home Depot and Lowes have taken over the hardware market: You'd expect a small local business to be both friendly and welcoming, but what I've always experienced is a rudeness and sheer disgust with the customer that is beyond shocking, from the ancient salespeople to the equally ossified cashier, these people take both their customers..and their lives..for granted. Get in your car and drive to a place of the living, for the living. read more

I stop by this store almost every week. They have a great selection of everything you might need to take care of your home. Andrew, Larry and Peter are particularly helpful. We are lucky to have them in Old Greenwich. read more