Hate doing this... but it's the truth. :( Spent a bunch of time going through the online process of scheduling and answering silly questions about my personality to determine which hair stylist was best. Called after the online process, got Alana. Wow!!!! I can't even begin to explain how awful this women speaks to people. I'm still flabbergasted. I have never even met this women nor does she know me... yet she speaks as if your her worst enemy. Snotty, condescending and entitled. She made me feel like every single thing I said or asked about was an insult and a huge problem, and kept saying when I was trying to schedule that i could just go somewhere else I guess because it was a huge inconvenience for her to try to figure out an appointment time... even though I have an exponential amount of free time. The fight and hassle I had to experience just speaking to her, made me unsure about this entire situation.
Fast forward to today, needed to speak to someone about the consultation to get a time frame and cost - since I could not inconvenience Alarna anymore than I already had the first time I called. HOWEVER- All I did the first convo was schedule a time.
Called three times in a row, and it rang once, and just went to silence. Turns out she was just putting me on hold but not saying anything. But eventually on the fourth call, someone picked up an answered- please hold. And trust me it wasn't a friendly hello welcome thanks for calling, let me put you on hold for a moment. It was a rude annoyed please hold. At this point I've came to the realization that in no way shape or form do I want to go to this salon or even worse ever have to call again and deal with this queen of I'm better then everyone and how dare you bother me. After 7 min of on hold... she comes back very nice and happy, hello how can I help you- And guess who it was again today...ALONA. I said I want to cancel my appointment, she says great!! what's your name... ummmm what? Great? I think this person wants this business to fail. Alana- darling, please take some time to check yourself. No one should have to take such huge steps to avoid just crossing your path in life. You have no reason to treat anyone this disrespectful. If you can't learn respect and personal dignity maybe you should take some time for yourself to learn these skills before forcing our community to tolerate your wrath.
I have no reason at all to care about Alena, her poor behavior, or this business- I just wanted to pick a salon and support a local company. FULL BLOWN OPINION- go somewhere else. read more