I'd like to leave a review for this clinic, and I'll be cross-posting it on Yelp as well. As it…read moreturns out, I never actually became a patient of theirs--and in hindsight, I think that's a good thing.When I found out I was pregnant, I started looking for a clinic and chose this one based on their ratings. They scheduled my initial appointment nearly a month and a half after my call. I waited patiently. Initially, I had a phone consultation for April 6th. They called and asked if I could move the time from 2:00 PM to 10:00 AM, and I happily accommodated them without any issues.My next appointment--an in-person visit--was scheduled for April 14th. We ended up being late because we spent too long searching for a parking spot. At the front desk, we were told that their policy allows a 10-minute grace period; however, we were 15 or 20 minutes late. And that was it. They just rescheduled me for April 28th.I pleaded with them to at least give me a referral for an ultrasound, since I was nearly 13 weeks pregnant and mine was a very high-risk pregnancy--not only due to my age and the fact it was an IVF pregnancy, but because I was carrying twins. The receptionist just stared blankly at me and kept repeating, "I'm sorry, no. We can only issue a referral after your first in-person appointment; you aren't a patient of ours yet." In other words, that initial phone consultation didn't mean a thing. I had gone out of my way to accommodate them when they needed to change a time, yet they simply gave my slot away to someone else. Just great.Here's what happened next: I went to MultiCare Regional Maternal Fetal Medicine Tacoma and asked if they could perform my first-trimester screening. Anyone who has dealt with a high-risk pregnancy--especially with twins--will understand the urgency. If I didn't get that specialized ultrasound done before the 13-week mark, I would miss the window entirely. The head nurse at MultiCare actually called the Rainier Clinic directly and spoke personally with Dr. Maynard to get me a referral. And naturally, they shut me down--I didn't doubt for a second that they would. They reiterated that I wasn't their patient.We decided to arrange a referral through my family doctor instead. But while all the paperwork was being processed, I started having a miscarriage. Great, right?If this clinic had simply seen me on April 14th and scheduled an ultrasound--as they were supposed to--the problem would have been detected immediately. It turned out I had an anembryonic pregnancy, and my body began rejecting it on April 18th. Naturally, I never made it to their "wonderful" appointment on the 28th.Honestly, I have no idea what kind of "magical" waiting lists they have that require a month-and-a-half wait. But now I know for certain: at this clinic, they couldn't care less about their patients. You're late? That's your problem--we have rules. You're nearing a critical deadline for tests? That's your problem, too. You have a high-risk twin pregnancy? WE DON'T GIVE A DAMN--you're not our patient. Yet, when a doctor is late--and they are always late--the patient is expected to sit there meekly and wait.I truly believe that, due to their negligence and indifference, I could have found out about the failed pregnancy two weeks sooner. Ultimately, I transferred to Tacoma General; there, I received prompt assistance and certainly didn't have to wait a month and a half.I was a fool for agreeing to such a long wait in the first place. I won't let that happen again. If a clinic behaves this way right from the start, hang up the phone and choose a different place--there are plenty of others out there.
