We ran into a problem with our Winnebago motorhome in the Ochoco National Forest; the engine…read morewouldn't start. Wyatt, from BLUE COLLAR AUTO & FAB in Prineville, was friendly and helpful right from the start, assisting us over the phone in finding a towing service. He also agreed to repair our motorhome immediately. Other repair shops in Prineville wouldn't touch this type of vehicle and turned us away. Wyatt carried out the repair to our complete satisfaction. He discovered that not only was the ignition switch faulty, but a ground wire connected to a defective relay had also been severed. He professionally replaced all the necessary parts. A few days later, our motorhome broke down again. This time, the cause was completely different: the fuel pump inside the gas tank had failed. We had ourselves towed once more--naturally to BLUE COLLAR AUTO & FAB, as we knew we could count on their expertise. Working with his brother Dusty, Wyatt partially drained the fuel tank, lowered it using jacks, and replaced the faulty fuel pump with a new one--an authentic Winnebago part, no less. They did all of this outdoors in 95°F heat. We highly recommend BLUE COLLAR AUTO & FAB; they are the best mechanics we have ever encountered. After all, we have been traveling in various motorhomes across Europe, North America, South America, and Australia since 1984 and have dealt with many mechanics along the way. Martina and Wolfgang Steinhoff, Germany

Do not recommend. Horrible service and work. They gave a quote and did not charge the same when…read morethe vehicle was picked up. They said the job would take a few days, it took them 4 weeks. They were supposed to set the tuner on the motor and it does not run correctly and has to be given to a different shop to fix it. Dusty, the owner will yell at you and scream when you question the amount they charge

I own 1971 VW Bus. It's my daily driver. I live local. Older V-Dubs are quite easy to work on,…read morebut have engines seen less frequently by local mechanics. I Asked Mark's Auto to install a thermostat kit and clutch. They indicated they're not afraid of Volkswagens and had experience with Porshe engines. I provided parts. They provided labor. I took a chance with Mark's Auto because they are nearby. I'm seeking mechanics I can trust. They looked the bus over and provided a quote for kit installation. Their estimate was Extremely High due to lack of experience with air-cooled VWs, and to cover their butt for unexpected obstacles. I agreed to give them an opportunity, rolling the dice, so to speak. Unfortanately, they struggled to do this timely. My bus stayed at their outdoor hoist for 12-days. That is not a reasonable in any stretch of imagination. But it is what it is. They charged me a great deal more than their original quote. So I paid double dearly to keep it local. Their high-end quote was for $1,400.00. 13 Days after they began, they presented a bill for $1,675.00 dollars. Their markup on common worn parts they order are literally - Astronomical. If I provide them more business, a more reasonable learning-curve labor charge is requisite in earning my trust. Otherwise, it's a short jaunt to Bend or Eugene, of course. So far, I suspect they did quality work (albeit expensive) on my bus. Only time and distance will tell.

Got a rock stuck between my brake and dust shield on my way to Bend. Pulled in to Marks on the…read morerecommendation from the cashier at Auto Zone. As I pulled up, heads turned - they heard the screeching as I approached. Before I could even get out of my car and ask for help, a guy came over with a tool and freed the rock in under a minute. Nicest and most helpful guy. Thank you! I love Madras. And Marks.

Just left this place and I gotta say. The owner Josh is great. Funny, honest, reliable. We just…read morestarted our road trip across the country. And it wouldn't be a road trip with out something going wrong the first day haha. Our heater core gave out and started to leak on the inside of our van. I called Grays and was told that they were closed but that the owner was going to be there all day, so if we showed up he'd do what he could for us. When we showed up he came right out took a look at the van and told us exactly what he could do for us, to get us on back on the road ASAP. Fixed the problem and we were on our way. Very honest and affordable work. Rare to these days. Especially when your just passing through a town. Anyways, thanks so much for the help. Highly recommend this spot.

Dude was amazing! My work has me traveling all year had a break down and he absolutely saved the…read moreday !

I have nothing to say but excellent things about Smith Rock Auto body shop, whom I've used several…read moretimes over the years for all of my auto body work. Their work is quality, and I dont mind driving from Redmond or Madras for their quality work! They've always performed the work I requested, and do a great job communicating with the insurance companies to give feedback and full explanations on why the estimates were what they amounted to. The front office ladies are prompt about communicating with me and letting me know where they're at in the repair process too. Forget where you live, get your car towed there for service you'll be happy with upon completion.

Smith Rock Auto Body recently painted my 2017 Tacoma to repair Toyota's notorious paint fading…read moreissue. It turned out great with additional applications of clear coat. A big thanks to Dave and Dewey, the painter, who did a phenomenal job.

Awesome folks, superb service. Had a long night post-wreck and Taylor set my mind at ease. Thanks…read morey'all for your help and care. Will recommend always. -Sam

I was 160 miles from home on driving back from a work trip when I had a flat tire. My roadside…read moreassistance used this company & Francisco (I hope I'm remembering the correct name) was great. He arrived much earlier than the estimated time & changed my tire quickly. He confirmed directions to the nearest Les Schwab to get my tire fixed & followed behind me the entire 10 miles to the tire shop even though I was going slow on the spare. He was friendly & efficient.

Sabins is the best! They are so good at what they do. Hardworking and honest. They have been my…read moretrusted mechanism for years. Thank you for fixing my car in such a timely manner.

We have been taking our vehicles here for over 10 years for a variety of issues . The prices have…read morebeen fair, the work done efficiently and customer service is great .

These guys saved my butt when I was stuck in Mitchell with two flat tires. They came up with an…read moreinnovative, cost-effective solution and I was home way earlier than expected.

We were stranded 15 miles outside of Prineville and J came to pick us up. It was 5pm on a Friday…read moreand despite everywhere else being closed for the weekend J was able to hook us up with a local mechanic who worked into his weekend instead of going camping in order to help us out. These guys went above and beyond to help us on our way.

They did front end repair on my 2004 volvo v70, and even got the insurance company to include the…read morecustom paint that was on the bumper area damaged. They have been helpful to me on two other occasions at no cost. They are great people, and I have an appointment coming up next week to fix my 2007 volvo v70 bumper as I "wait" so I'm thrilled with them!!

I cannot say enough good things about Prineville Body & Paint!…read moreI have a multifaceted relationship with Prineville Body & Paint. As an insurance agent, I work with them professionally by referring clients to them and I utilize them as a resource when working with insurance adjuster. Also, I've taken my personal vehicles there for body work. In the professional aspect, the entire team at Prineville Body & Paint is polished, prompt, and proactive. They are attentive to my clients and handle them with patience and kindness. I find them more than fair in their pricing and their timing. Personally, I will share that they are competitive and so helpful. In one instance with an odd window problem, the dealer told me no warranty coverage and it was an $1,100 part replacement. Prineville Body & Paint showed me what component part failed, and was able to replace the component part for $150 - which included labor. How refreshing!! Don't hesitate to use them. The entire team is wonderful!!