Just left this place and I gotta say. The owner Josh is great. Funny, honest, reliable. We just…read morestarted our road trip across the country. And it wouldn't be a road trip with out something going wrong the first day haha. Our heater core gave out and started to leak on the inside of our van. I called Grays and was told that they were closed but that the owner was going to be there all day, so if we showed up he'd do what he could for us. When we showed up he came right out took a look at the van and told us exactly what he could do for us, to get us on back on the road ASAP. Fixed the problem and we were on our way. Very honest and affordable work. Rare to these days. Especially when your just passing through a town. Anyways, thanks so much for the help. Highly recommend this spot.

Dude was amazing! My work has me traveling all year had a break down and he absolutely saved the…read moreday !

I was in a jam; They answered! they made room! they were Honest and kept their word! I'll be taking…read moreevery oil change, every tire rotation, brakes... they might be sorry they met me, but hey ps thank you all for all you do!

Fantastic prices compared to others I've checked. Great service. Emmanuel, the helper, was…read moreabsolutely attentive to the deepest goals I had. Will definitely switch from the place I use to take my vehicles.

prompt service, reasonable fees, explains work and needs clearly, explained why one thing i wanted…read moredone would not likely hold up after U-Haul fouled up on a hitch installation. great shop

Great service very nice guy :) he worked on it but sadly, it was something only Mercedes proprietar…read moresofware could fix so he didn't charge us. That was very nice of him.

I own 1971 VW Bus. It's my daily driver. I live local. Older V-Dubs are quite easy to work on,…read morebut have engines seen less frequently by local mechanics. I Asked Mark's Auto to install a thermostat kit and clutch. They indicated they're not afraid of Volkswagens and had experience with Porshe engines. I provided parts. They provided labor. I took a chance with Mark's Auto because they are nearby. I'm seeking mechanics I can trust. They looked the bus over and provided a quote for kit installation. Their estimate was Extremely High due to lack of experience with air-cooled VWs, and to cover their butt for unexpected obstacles. I agreed to give them an opportunity, rolling the dice, so to speak. Unfortanately, they struggled to do this timely. My bus stayed at their outdoor hoist for 12-days. That is not a reasonable in any stretch of imagination. But it is what it is. They charged me a great deal more than their original quote. So I paid double dearly to keep it local. Their high-end quote was for $1,400.00. 13 Days after they began, they presented a bill for $1,675.00 dollars. Their markup on common worn parts they order are literally - Astronomical. If I provide them more business, a more reasonable learning-curve labor charge is requisite in earning my trust. Otherwise, it's a short jaunt to Bend or Eugene, of course. So far, I suspect they did quality work (albeit expensive) on my bus. Only time and distance will tell.

Got a rock stuck between my brake and dust shield on my way to Bend. Pulled in to Marks on the…read morerecommendation from the cashier at Auto Zone. As I pulled up, heads turned - they heard the screeching as I approached. Before I could even get out of my car and ask for help, a guy came over with a tool and freed the rock in under a minute. Nicest and most helpful guy. Thank you! I love Madras. And Marks.

This shop helped us get back on the road during our road trip after hours and we couldn't have been…read moremore pleased. Extremely grateful for Fredy- 10/10 service!

I was so sad. I have wanted to go to Glass Butte for 20+ years, and then on the last 1/3 of my…read moredrive my truck breaks, and my heart. It was Friday afternoon. Nobody in sixty miles in any direction was willing to even look at my rig before Monday. Except for Fredy's. Not only did he stay late to check my truck, but he fixed it immediately and had me on the road in less than an hour. I would have had to spend 3 or 4 times the cost of my repair just on the hotel so that I could have any other repair shop in Madras, Redmand, or Metolius just look at my engine. They saved my bucket list vacation, and I am so grateful.

I would like to give a huge shout out to Barnett Towing & Service, LLC!. Tonight, while driving my…read morework van home my tire blew, I was about two hours from home and enterprise which my company leases the vehicles from basically told to find my own way home. I found them in 30 seconds on google and they got to me within 30 minutes, towed me to a safer location and changed my tire on the side of the road. More than pleased to say the least and given the circumstances it was more than a fair price coming in less than $400. Thank you again Barnett Towing & Service, LLC for getting me home to my family tonight!

Gave me good advice that I could not get the overseas call center to understand. My trailer was…read moreeventually picked up, by a flatbed tow truck resulting in additional damage to the stabilization jacks on 3/4 corners. A twisted ball hook and emergency brake activator crushed.

Would leave zero stars if I could. Driving home through Bandon, OR and someone in a company vehicle…read morerolls down his window and starts cussing and yelling at us to slow down because it was a school zone, we weren't even speeding. I wouldn't want someone that unhinged working on my vehicle. BTW if we had been speeding in a school zone the police officer right by us would have pulled us over.

Great people, great dealership. I just bought a 2026 Chevrolet Colorado from them. Originally I had…read moreplanned to buy it from the local Chevrolet dealer but after a bad experience there we went to Madras. The salesman was very helpful in picking out the right pickup and the actual purchase negotiation went well without a lot of stress. Another positive is this dealership is not part a chain, it's local. Would do business with them again.

Best service anyplace and fair prices and quotes ahead of time and the work they did ended up being…read morecheaper than they quoted. They are fantastic. 5 stars all the way.