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    Fenix Security Solutions

    3.0 (2 reviews)
    Closed 8:00 am - 6:00 pm

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    Bay Alarm Company

    Bay Alarm Company

    (193 reviews)

    Very poor service request handling. Our fire panel has had an error(s) message for months and they…read morenever resolved or cleared the issue. We had also advised that some interior alarms did not announce in several units during an event and asked for them to come up with a solution to repair the issue. Nothing was ever resolved with nor did they provide any follow up response / solution. Also, they're unaware of the password for the panel to even work on it. So their only solution is to replace their panel with a new one. It is not recommend to use this particular location or even the company if this is how they handle a multi unit complex. We have no confidence at all and if zero stars could be given, then that would be their rating.

    1 Star - Extremely Frustrating Experience…read more I've had a very disappointing experience with Bay Alarm. I was only in Suite F during 2025, and never used Suite E. When I moved from Suite E to Suite F, I was told by their representative that my account would be transferred. At no point was I informed that Suite E would remain active. Then in December 2025, I called to cancel my service for Suite F. I was told it was canceled and that I would receive a confirmation email. That confirmation never came at the time. Now I'm being charged again, including for Suite E (which I never used in 2025) and for 2026 service that I never agreed to continue. This makes absolutely no sense: * Why was Suite E never closed when I moved? * Why would I be billed for TWO alarm accounts when I only occupied one space? * Why was my cancellation not properly processed? It feels like a complete breakdown in communication and account management on their end, and now I'm being asked to pay for their mistakes. I've tried resolving this multiple times and keep having to repeat myself with no clear resolution. I was actually planning to use Bay Alarm again for a new location, but after this experience, I've completely lost trust in the company. If this isn't resolved, I will not only refuse payment for incorrect charges but will continue sharing my experience. Be very careful when working with this company -- make sure EVERYTHING is confirmed in writing.

    Fenix Security Solutions - securitysystems - Updated May 2026

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