This year I bought my first motorcycle, it's a 49cc Honda Ruckus (a moped). I went here to find a…read moresafe helmet in stock and that fits well. I started at the south county store, they had a whole wall all the way up with helmets. The sales staff helped me choose a better helmet than what I had quickly researched beforehand. They didn't have the specific color I liked in stock so I went to the St. Charles store that day too, who had the other color in stock. Both stores were very nice stores, I bought something at each. Assuming this is a multi city chain it's on par with like a REI but for motorcycles. (Compliment!) Only feedback I would give the stores, is that my trips were pricey, customers might want to check competitor prices as they go and ask if the store will match.

Great prices but now that I'm a year from my purchase of my helmet I've discovered I wasn't given…read morethe right Pin-lock lens insert even when the worker told me that he is certain it was the right size. I'm now going to have to likely spend more money elsewhere trying to find a replacement of a now discontinued helmet.

The store was clean and the staff friendly. The question I had was answered very efficiently. There…read morewas plenty of knowledgeable staff available and ready to assist me in finding my size. There are so many different styles to choose from. Everyone should be able to find the shoes to fit their exact needs.

My first time going to Chuck's Boots and I have been driving by it for 30 years. I was looking for…read moresome waterproof shoes/hikers and decided to stop in. I thought they were mostly cowboy boots, and they have a serious variety of them for sure. But, they also had the largest selection of work boots, hiking boots, and hiking shoes that I have ever seen in one locations. They had Keen, Merrel, Salomon, Oboz, you name it they had it. Had some very helpful salespeople as well that were not pushy and would give you space if you needed it, or help you if you needed it. Their prices were pretty much retail and I did not see much in the way of sales on any of the boots, but the selection best I have seen in the St. Louis area.

a great convenient cruiser, sport, and dirt motorcycle store with a large variety of helmets and…read moregloves. can buy and change tires

I needed new tires on my scooter and didn't really know who offered that service. I called a…read morespecialty scooter shop who told me they could "probably do it but most times they end up taking the scooters to Donelson's for tire balancing". So I cut out the middle person and called Donelson's directly. They let me know they had been crazy busy but would order my tires and once they were in I could drop the scooter off and they would "work it in" to get the tires done. This may seem odd but some other places I called wanted me to drop my scooter off that day and let it sit til they could get to it - could be 4-6 weeks they said. Donelson told me it's prob be a week or so once the tires were in. They ordered the tires, called me and let me know. I dropped the scooter off and they had the replacement done in about 2 days. There was a snafu with the wrong tires being ordered and them needing to put a different set on (my fault as I provided the tire size). Even with that taking place it still only took them 2 days. I had paid in advance for the tires and we had to rework the bill due to the tire swapout, but even that was handled with grace and I paid the difference. They also performed an inspection for me while they had my scooter. Overall nice experience - especially compared to the run around I got from some other places when calling around. Reason I took off 1 star is noone there knows anything outside of their specific dept. So on 1 call they transferred me multiple times - from parts to inquire about the tires, then to service to find out how much service cost, then back to parts because I asked another tire related question, then back to service to talk about the inspection. It'd be nice if they were aware enough of each area to speak to it.

I have a Triumph Bobber Black and anytime I need work done Brian always does a great job! One…read moreoccasion, I purchased the wrong crash bars for my bike although the mfg said they would work...Brian did his best to figure it out even taking pics so that I could email the mfg of the crash bars for proof they don't work with my bike. Because of that I was able to get a refund. Even though he couldn't put them on I appreciated his care and patience in the situation. I will continue to patronize Donelson Cycles for my bike needs! Highly recommend for repairs and products!

Ah, the old bait and switch--a timeless classic! The motorcycle was proudly advertised for $7,499,…read morewhich seemed like a fair deal... until the grand finale of the sales magic show, where poof! the price suddenly transformed into $9,946. That's quite a trick fee--almost $2,500 in "surprise!" charges. I half expected a magician to come out from the back with a top hat and announce, "For our next illusion, we'll make your money disappear!" If you enjoy playing financial roulette, guessing what the real price might be, or just love the thrill of disappointment, this is the place for you. Otherwise, save yourself the headache and find a dealership where the numbers on the ad actually mean something.

Definitely not somewhere you want to take anything for repair. We dropped off August 15th have had…read moreto call and talk to Jeff multiple times to check status on our side by side. We waited 2 weeks for them to get to it for diagnose. A week before seeing what the problem was and to order part, another 2 weeks to call and talk to Steve in service who verified parts there but never communicated to Jeff so they could get going on repair. Called another 2 weeks after to plan and pi k up per our conversation to only get another excuse that now they dont have a gasket seal in the kit they ordered. Here we are October 20th another 2 weeks from that conversation and still not done Still no communication on there end and still no proof of any ordered parts or repairs or diagnoses it was even touched. Since then word of mouth is best referral I spoke with a guy who used to work in there servi e departmemt who quite said it's a joke and they only care to work on there sales customers. Have read multiple bad reviews on there website and have talked to a previous client who took two 4 wheelers in 2 years ago for repair that sat there for months and got fed up and picked them up because never even touched just sat at there lot. I am fed up. Joke for a business. If they can't fix and dont know how just be honest and say that. No point in telling customers you can fix and make a appointment to have your property sit for months at there location in festus. Will be writing lots of reviews, talking to lawyers and going above and beyond to make sure this doesn't happen to further clients. Also can't wait to see comment or response to this post for all to see what excuse or lies will be said next for all to see!! Save yourself the hassle!

I was riding cross country in my 2012 BMW K1600GTL and my front ebd started wobbling. I was around…read moreSTL so i found Gateway. They diagnosed a bad-ish bearing and the tire was cupping. It's riding like polished steel now. Not only did they fix it but it was almost closing time and they got me in and even stayed late. They were very upfront and honest, showing me the issues not just telling me and asking for money. They gave a military discount and asked about my military service rather than just the "thank you for your service" platitude. Definitely hit them up if you need anything in STL.

The new location is large and their gear and bike selection is very large. They stock bikes of all…read moreprice points and the staff knows what they are talking g about. If you shopping for a new bike go and see this dealer. I drove over 3 hours to see their selection and was not disappointed.

I've been going here for a few years since I bought my scooter. My husband has also purchased…read moremotorcycles and side by sides from here. My personal experience is more with retail items (helmets, gloves, etc). The service is friendly and helpful. the prices are a bit higher than some competitors. Hubby says he's always had great service when buying vehicles and fair prices. There are usually A LOT of sales people here but they don't hassle you. They offer help and if you decline, they leave it be. Pre Covid they had large customer appreciation events in the summer with food and entertainment in their front lawn area. They even bring in local radio station 105.7 (if thats your jam). I attended a few events there and thought they were done very well.

Never responded to my question about service. No big deal though, I only let Niehaus in Litchfield…read morework on my bike. This place is widely known for exorbitant fees and overpricing.

Just ordered a Ducati Formula 73 from Moto Europa and couldn't be happier. Denis made the whole…read moreprocess smooth, straightforward, and actually enjoyable. No pressure, just great service and clear communication. If you're looking for a Ducati, ask for Denis. Top-notch experience.

I'm not a two wheeler, but I was next door in the Moto Museum…read morehttps://www.yelp.com/biz/the-moto-museum-saint-louis?hrid=A27UaJqyrlx-ue8xWgvmpA and popped over here. Lots of inventory for sale here including Vespa scooters and Ducati motorcycles. Some of it marked "sold" and much of it still available. I had no idea that scooters went for just a couple thousand dollars and some really nice motorcycles for under ten thousand. Interesting! Walls of accessories for sale including helmets, jackets, gloves and all sorts of protective equipment for the safe rider. Logo tshirts such as well. I'm now sorely tempted to add a hitch mount on the back of my RV for a Vespa scooter. [Review 14444 overall, 1770 of 2020, number 78 in Missouri.]