I have purchased The Olive and The Grape's vinegars & oils when they had a Kamm's Corner's location…read moreand then at the Westside Market and wow! Great to have in as staples in your cooking and awesome gifts. These are excellent products and how great to have these right here in Cleveland. But sadly, it really doesn't matter what you sell if your customer service is dismal. Despite great products you might as well NOT buy these unless you want that to be a 1-time experience because after that you will *NEVER AGAIN* be able to get them. The Westside Market inventory is very limited and the clerk there clearly is neither invested in the product or knowledgeable. The answer always is to stop my next time or the next week but the next week nothing will have changed -- same limited inventory, same lack of explanation. My most recent visit he told me I should call the Mentor store or email them to get the product at Westside Market. But guess what -- emails to the website are *never* answered. Calls to the store during the hours listed on the website, *no one ever answers* and when you leave a voice mail you will *never* get a response. The website does say they now have an online store but most of their products are not listed and the *website is non-functional* -- links do not work and you cannot order products. So there you have it! This is a business that has missed out on the very basic tenets of running a successful business -- valuing your customers new and repeat. It's looking to me that this is a business looking to file for bankruptcy in the near future because if you can't provide the product you sell then really, do you have a viable business? If you can't maintain your customers who want to buy your product then do you have a viable business? Rhetorical questions. Seriously. Rhetorical. I wish I could say "run, don't walk and buy these great products" but instead let's go with, "fool me once, shame on you, fool me twice, shame on me" (never mind that I've been fooled many more times than twice!) Bottom Line: Don't bother with this business -- find another locally owned business to give your support and your money. The End -- and it isn't a happy ending. REST IN PEACE, The Olive and The Grape.

Go get a bottle of their Liquid Gold ($18) to transform any salad/dish instantly! It is a mixture…read moreof premium olive oil, a 18 year old Balsamic Vinegar and herbs... Absolutely amazing! If you thought vinegar was just vinegar... which admittedly I did before discovering this place - your entire outlook on what you can do with Oils and vinegars will be changed! The place has an amazing selection of Balsamics and other vinegars and amazing oils for dressings, cooking, etc! Try it out!

Great place to get fresh herbs and spices. I like to experiment with recipes but don't want to…read moreinvest in a large grocery store container of a unique spice I may never use again. I can buy just what I need. I like the fact that my products are fresh. Staff is very helpful and friendly.

Kava Sol is a refreshing option in taste, ambience and offerings when it comes to bars. This bar is…read morea botanical bar which means no alcohol. When you enter this relaxing space, be prepared to enjoy tasty teas made with kava and kratom, two plants that offering amazing health benefits. You get to order at the bar and experience quick brought-to-you service. Check out Kava Sol the next time you are in Willoughby and want something go for the body and soul.

Very cute, interesting experience to try kava (has a root/dirt natural taste). I like that there is…read moreadorable seating inside and outside with board games and books around. Wouldn't say we loved the taste of the drinks, elixir was our favorite out of three drinks we tried. I hope this business takes off with some tweaks! Server was informative and kind.

Always clean, safe with friendly people willing to help. They have organic products which we enjoy.read more

What a nightmare. I…read moreplaced an online pickup order to be picked up yesterday from this Aldi location. I received a text that they did not have anyone available to fulfill the order yesterday so it would be running late. No problem! I dont mind coming late as this service is a convenience and I just appreciate not having to spend the extra time in the store myself. This morning I get a text message AND an email that my Aldi order is complete and ready for pickup. Great! I head over the store and bring my dog since they just bring it out to me and I wont have to actually go into the store. I get there and realize that the text stating my order was complete did not come with a link to let the store know I am there (like it usually does). No problem, I can just call the store directly and let them know I've arrived. Well, it turns out that in the name of saving money, Aldi no longer lists the number to stores so I am not able to contact the store directly. Normally I would just head inside at this point and let them know I'm here, but its been unusually hot outside and I had my dog with me (since I was not supposed to have to go inside) and I dont want to leave him in the heat incase they take a while to gather the bags for my order. So now I find a customer support number for Aldi in general and spend almost 30 minutes on the phone with customer service while I contact them, they contact the store, and then they tell me what the store said (efficient, right?) This is when they tell me that although the email, app, and texts say that my order is ready, they do not have my order. Apparently its "stuck in the system" and although every form of communication Aldi has says it's ready and to come pick it up, they dont have it. You might be thinking, what's the big deal? Why not just go drop the dog off and come back and shop for yourself? Great idea! Except the hold on my card is still active. So now I dont have any groceries and I dont have the money to buy the groceries in person, which although would have been annoying considering this whole process has already taken almost an hour of day, would have at least been better than not having groceries or the money for them. I tell this to customer support and instead of them being able to cancel the order and release the hold on my card, they have to "escalate" the issue and I wont get my money back until I hear from the escalation team which will take "at least" 24 hours - possibly more. So now I have no groceries, do not have access to the money to buy groceries, and will have to wait at least a day, probably more in order to get that back. What was the advice from the Aldi Customer Support associate as I ask what I'm supposed to do with no groceries and no money for groceries? "I cannot do anything about that" Nice.

Stumbled across this cute little store while I was out running errands. I love all things spicy so…read morethis is right up my alley. The cashier came out as soon as we walked in and greeted us with a friendly smile. There are so many different hot sauces, rubs and spices here I didn't know where to start first. I just window shopped this time but I will be back to purchase something soon!

This popped in an email and I realized I have never left a review for Chilli's Fire Pit. I have…read morebeen going to Chilli's since right around the first year they opened (Don - help me out here - early 2000's?) Don (and sometimes his better-half wife) man their store. If you are a diehard chilli-head Don will will talk to you as much as you like about "heat". He is great to point out new products or offerings that he think will fit your bill. I venture out from the far westside area (Rocky River) so I make the excursion only a couple times a year and I'm always spending near $100 worth of products (Don, why do you entice me?). This is one where the 5 star rating is more than justified because it is such a unique store. They have spices and rubs that are flavorful, some hot but many not spicy. Their main emphasis is bottled hot sauces but they also offer a variety of many salsas (mild to XXX-hot, bbq sauces, mustards, a little apparel, a few "pepper themed" knick-nacks, candy, etc. I strongly recommend a visit in to see if your spice nitch is covered.

My mom used to go to Rudy's regularly. They knew her by name. I hadn't been to Rudy's for years…read moreas I moved out of the area. I was reminded about Rudy's by my son who gets a lot of meat here for smoking in his smoker. I've been by twice and the first time was just so so. My problem was that I didn't order ahead.! The great thing about this place is they are busy! It's a popular place! There are guys in the back butchering and cutting up meat! It is pretty cool to watch! This is truly a homey place and I can see why my mom visited for her meat needs and she ordered ahead! When you walk in, you can tell there are a lot of regulars. People take numbers, get their meats, have conversations. A nice and welcoming vibe. I ordered an Easter Ham from David. He was great in explaining the difference between bone in, boneless and cooking differences. I did a boneless sliced ham and it was perfect for my own glaze. Everyone enjoyed and the ham itself was good. Not salty or fatty. I will definitely be back and if there is something specific I want, I will call ahead. They are really great and I highly recommend!

Rudy's is the butcher that I've been going to since I was a kid. Not much has changed! They still…read morehave that warm, inviting atmosphere. That wonderful smell of something good and homemade in the air. They still do almost everything in house, right there in front of you. And the employees are still really pleasant to deal with. If you want quality, you go to Rudy's. And don't forget about their sausages! Grateful that these guys are still around. 1000% recommended!

Been a customer since 1966 when I lived in Euclid AND THEY WERE ON EAST 185TH. I moved to Mentor in…read more1989 and stilll buy from them here. Most recent purchase was 3 pounds Clossial Shrimp a for Christmas. They also have the best Perch in the area, still available and comes from upper Canada's fresh water lakes. Not great lakes. Best quality in the world. No contaminated water - like the Great Lakes. 60 years of satisfaction. They do things right.

Bought wonderful salmon stuffed with crab meat. Their fish is so fresh. They have daily specials…read moretoo.

Malleys will get a 5 star all day every day. I've been going here since I was a little kid. Back…read morewhen I was in Jr High we would walk to Malleys on our last day of school. Lots of memories. There chocolate is out of this world. Ice cream is perfection. Everything from fudge to sour or sweet candy is on point. The staff is ALWAYS friendly!! Clean environment. I love their cute Tshirts they sell in store. I always bring my out of town friends to this local spot. Old school and consistent! See ya when I'm back in town!

Adorable ice cream parlor & chocolatier. Enjoyed the…read morepeppermint ice cream and son had the chocolate caramel pecan sundae