Customer service is awful. I went on a weekday when it was not at all busy. I needed a computer and…read moreaccessories for my dad, who I was visiting from out of town. I stood in front of a sales person for about 5 minutes who was at a computer. No, "I'll be right with you." No eye contact. No nothing. Completely ignored. Other sales people were chatting with each other but offering no assistance. I sat in the parking lot and ordered all the things I needed off Amazon. And while I'm not happy with Amazon these days and would rather avoid using the service, It was so much easier to purchase through them to avoid the frustration of poor customer service.

My name is Tom King, 69 years old, from Lawrence, KS. I have purchased all my electronics from Best…read moreBuy since the mid-1980s. On Friday, April 25, I went to the store at 2020 W. 31st Street in Lawrence to buy a new phone. Johnathan was my salesperson. I needed an unlocked phone, Verizon-compatible. I'm a senior on a tight budget and he recommended a BLU G54 128GB for $119.99. I also purchased a one-year warranty for $29.99, and paid $39.99 for the data transfer from my 11-year old Motorola phone, also purchased at Best Buy. The total sale was $207.73. Johnathan transferred the SIM card to the new phone. The data transfer took 3.5 hours but I was still unable to connect to Verizon for service. I went to the BLU website that evening to verify that the G54 is compatible with Verizon, ATT, T-Mobile, Cricket and others. The BLU website confirmed that. The carrier specs on the G54 page on your website omit Verizon but include ATT. I was very clear with Johnathan that I was a Verizon customer and he assured me that the BLU G54 was Verizon-compatible. I returned the next day and talked with Zac. Very helpful and knowledgeable. He contacted a Verizon technician who verified that my account was in good standing, and that he recognized the device but couldn't connect me to service. Zac tried several possible solutions without result, eventually concluding the phone might be a dud. He replaced the phone, transferred the SIM and the data, but the result was the same. Zac advised me to go to the Verizon store. At the Verizon store, they told me the phone was an unsupported device. They tried two different SIM cards without resolution. The next morning I went to ATT, my Internet carrier. After another hour of trouble-shooting, they too found that the G54 was an unsupported device. As I had been without a phone for four days, I purchased an ATT phone and am now able to call and text. This morning, April 28, I went back to Best Buy to return the BLU G54. I dealt with Jared, the manager. He insisted the phone was compatible with Verizon and ATT when it clearly wasn't. His talk was accusing. He first tried to refund me $163.99 against the original sale of $207.73. When I disputed the restocking fee, he said, "My salespeople spent a lot of time on you and those guys don't work for free." This statement was witnessed by an employee in training. He also told me not to "try to avoid the restocking fee" in the future. After more grumbling, he refunded the full amount. The refund has yet to be deposited in my account. I've been a loyal Best Buy customer for over 40 years. I was planning to replace my MacBook Pro with a new Air this month, but after my encounter with Jared, I'll buy direct from Apple for the first time. I'm glad to see that Best Buy is doing so well that it can afford to discard lifelong customers. You sold me a phone based on compatibility with major carriers, particularly Verizon. Both Verizon and ATT declared the phone incompatible. Isn't that fraud?

Sean recently went above and beyond on the diagnostics and the fix…read more when my dryer wasn't venting properly. This is My Guy, Sean is the man, absolute livesaver. He's also fixed my fridge, my stove, and everything else in my life. (edit: I'm in Lawrence, I think my work VPN's making it say California)

Rudest tech ever, yell stand accused my 85 year old mother of lying fact is he was incompetent…read moredidn't know what he was doing, charged $500 for new pump for dishwasher, that was not broken, hired another repair man ( well known expert) who fixed it for $50. Do not let these people into your parents house. Absolutely untrustworthy.

Best and most honest repair person. Did outstanding job helping us solve are refrigerator problems…read more Highly recommend him!

I have relied on Ted for years now. He is very knowledgeable about all appliance brands, and really…read moreknows his stuff. He has fixed my oven, fridge, dryer and recently my washer. If he says he'll be there at a certain time you know he will show up. I wouldn't bother to call anyone else for your appliance repairs, go with Ted and you won't be disappointed.

Easy to work with. No problems from beginning to end of our agreement. I have worked with other…read morecompanies like this, I regretted it. Great staff, good product and easy delivery

I went to this store not expecting much, but I was totally wrong. The place is clean, welcoming,…read morehas lots of selection at various prices, and I felt very comfortable there. We bought a recliner and love it. My problem is that they have such nice furniture that I want to go back and buy more....but I don't need anything else! The salesperson who helped me is David. He knew everything he needed to know, he showed me the different models and features, he was kind, he wasn't pushy, and he paid attention to me and what I was looking for. We've all been places where it seems as if we were bothering the salepeople, or they were pushy about getting you to make a decision NOW, but it's not that way here. This place is GREAT! I would go back to this store before I'd ever go to NFM again. This store is small enough yet big enough to carry a great selection of furniture. Go. Tell 'em Belinda sent you, lol.

Stoneback came to the house to work on our refrigerator, and had the problem fixed and up and…read morerunning again in no time. At a very reasonable price!!! Tyler Stewart

So responsive. Stand behind what they sale you. Treat you like a valued customer even long past the…read moretime they made the sale.

Look no further! I'm so happy we called Steve's Appliance Repair. Our dishwasher was not cleaning…read more Cody was our service technician and he quickly figured out our problem. After ordering our part, he returned the very next day. Cody knows his stuff. I'm very happy we took his advice and chose to repair our dishwasher rather than purchasing a new one.

Excellent experience with Steve's Appliance Repair. Cody was friendly, knowledgeable, and was…read morehappy to explain what he was doing. Steve's will be my go-to appliance repair company from now on.