Made an appointment for 1 pm today with Jeremy to repair 2 doors, and he called to do the repair…read moreover 2 hours early. I let him know I can't do that early, and he was extremely rude, giving attitude. He kept saying he had nothing else to do and needed to come now. I said I need to keep the 1 pm appointment. He said he might be there or he would try to be there. I said you can either be there or not so which is it. He said I can't be there and told me to call the company if you have an issue with it.

I had a great experience at Willis Kleine with a recent purchase of an amazing bathroom vanity. In…read morethe showroom, Barbra and Zack were incredibly helpful, knowledgeable, and polite. They went out of their way for me in getting exactly what I was looking for. Besides exceptional customer service, the showroom had an impressive array of high-end fixtures, unique to Louisville. 5 stars

I LOVE LOVE LOVE KEVIN!! He is helpful, intelligent, insightful and just an all around awesome man!…read moreI come in often with specific weird questions and needs and I only want to talk to him. That doesn't mean all the other folks I talk to aren't amazing too. I wanna say Chris? (giant man , compared to my 5'2" stature) is also kind and helpful. I will keep coming back. It's a great relationship that I will continue to cultivate! Thanks yall!

On Valentine's Day, my boyfriend brought me to a warehouse about 20 minutes away in a part of…read moreLouisville I really haven't ventured much into before. And it was kind of romantic. We're about to close on a new home and are in need of lots of renovation materials at deep discounts. So for Valentine's Day we shopped around and made plans for our new home together -- a bit of dreaming and a bit of reality. He had heard about Builders Surplus, and what we found was aisle after aisle of basic home items. We are focusing most of our attention on bathroom and kitchen re-dos. Builders Surplus had lots of stone and laminate countertops to look at -- most in the $30-per-square-foot range. (Countertops at other stores have been more in the $50 to $80 range.) Similarly, Builders Surplus had some great prices on tile. In particular, I found large square marble-looking tile that would be great for a bathroom floor for $1.29 square foot compared to much more at big box stores, which we ventured to after Builders Surplus, providing some great cost comparisons. Builders Surplus also had a large selection of bathroom and kitchen sinks and bases for bathroom sinks. Plus, many of the bathroom sink bases are made with unfinished wood, making it easy to paint the base to fit with the bathroom. We got to Builders Surplus about 20 minutes before closing, so we were rushed to see it all. I'm holding out my fifth star for when we go back and make some very fun purchases.

I'm here at the door and it is closed and I have 10 minutes. I ran from work after I got off at 330…read moreand just need to LOOK at a few tubs to know what to place an order for in my new bathroom. I called and they unlocked the door for me. They have 4 tubs on the floor, but to pass on the sentiments of the lady that works there, you can't afford the really big one because that brand runs from a low of 5K to 8 or 9K. So don't bother even looking or you will offend her. Not sure how she gets to judge how much money I make to basically say I can't afford it lol! I most certainly can and I just might buy one and walk in with my sales receipt from a DIFFERENT VENDOR just to show her. Because I can be petty like that circa Pretty Woman, "Big Mistake! Big!" In my Petty Bisch Era! Ha!

Millers Fancy Bath and Kitchen is the most wonderful store! All of the employees working were so…read morekind and caring towards their customer. I would absolutely recommend this store just because of their beautiful showroom and their loving employees.

Would never return or buy anything from this store. Was not greeted, ever approached, or even…read moreacknowledged. 4 employees in the store and no one else in the store. An employee about ran over my mom and did not even say anything. Atrocious customer service.

Edit to add ... we canceled our order. The tile ETA wasn't updated in the system. We stopped by the…read morestore and the manager offered to research the delay. I received an email from his the following Monday and learned the tile would be unavailable until at least May (but no ETA still). Other patterns were available in the same color but were more expensive. My husband and I stopped by Mees Tile the following weekend and found another option. It'll be delivered in 2 weeks. We'll consider The Tile Shop for other projects.

Just not good. The expectation of finishing our bathroom in one week, two at the most ended up…read morebeing three months worth of subpar work. It was an extremely expensive bathroom for cheap supplies and terrible work. Let's see, the crown molding installed is not flush at at least two points. The quarter round placed at the bottom of shower pan they never would seal, looks like it was cut by a fifth grader. They lied when the bottom of the cabinets was missing wood and told my girlfriend it is supposed to look like that. They literally caulked the vanity to the faceplate on an electrical outlet. Another area they caulked is not done correctly. They ordered the wrong cabinet for our bathroom and it looked ridiculous. Took about three months to get the correct cabinet in. The glass guy they contracted out for our bathroom mirror did not install the correct mirror that was asked for. Now, we've discussed this with Warren and the total compensation is about $2K because they ate $4K for ordering the wrong cabinet. Does not really seem like our problem. Don't use this business. They have some decent reviews, but they are awful. You'll have better luck doing this yourself and A LOT cheaper.

I love it! I converted a tub to shower and it is beautiful. The gentlemen that did the…read moreinstallment did a fantastic job. It far exceeds my expectations. The consultations was top notch too. Highly recommed Rebath, Breckingridge Ln.

So my boyfriend are I are in the midst of home renovation craziness…read more We had been working every night after work, sometimes up until after midnight, on repairs, and then the day before our big move, we needed to shop around for some fixtures for our clawfoot tubs. An employee at Lowe's (funny enough) suggested we try out Ferguson, so right after they opened on Saturday, we walked in. But I doubt we'll ever be back. We looked around Ferguson's beautiful showroom for a few minutes, and I have to give them props here. It really is a nice space that makes you want to daydream about kitchens and baths. One of their saleswomen came out to talk to us, and from there, the interaction went down hill. She seemed frustrated with us before we could really ask her anything. About halfway through explaining that we were in need of a shower curtain ring, overflow kit and the specialty pipe to extend the shower head from the ceiling, she abruptly turned and walked back into her office. My boyfriend gave me this exasperated look, and he rarely complains about service. She came back a few minutes later with some catalogs and started hurriedly flipping through pages. She next asked us a series of questions like she was expecting us to say the wrong thing. She asked us about the measurements of the tub. I admit we should have come with those in hand, but she didn't even want to give us options. (Come to find out after talking to some other plumbing supply shops, that there are only a few options for some of these parts. We could have easily identified what we needed if she would have shown us what was available.) She told us that it typically takes a week to 10 days for items to come in. Other plumbing shops have told us three days for the same items from the same brands. I think she just wanted to get us out the door. Did we smell bad or something? It's not like we showed up in our dirty work clothes from when we were grouting tile. We are two, childless 30-somethings with disposable income, who are eager to buy items to renovate our new house -- a pretty desirable demographic really. Maybe we just got a saleswoman who was having a bad day. I don't know. But the first thing we talked about after leaving was that we weren't going back. And happily, we have since found other businesses that will gladly help us out.

I visited the Hurstbourne Location and was immediately impressed with all of the product. We went…read morelooking for some specific lighting, but decided to walk the entrie showroom since we have a future interest in building a home. We were NOT GREETED ONCE by anyone on the staff. We passed at least (5) staff members all whom kept their head down. We didn't recieve a smile, greeting, or offering of asssitance. Could not believe a showroom could be that high end and have poor customer service. Highly disappointed and will NEVER return out of general principle.

Thank you Jessica for all your valuable suggestions, creative design and helping me through the…read morewhole process from beginning to end. You were professional while making me comfortable and able to ask all my questions. you listened and not only answered but gave me options and suggestions which made my kitchen and 2 bathrooms look amazing. Every step from choosing cabinets through installation was wonderful experience. Thank you Barber Cabinets and Jessica King. Lola Hineman

Kirby thank you and your staff for hanging in there with us during the Covid time to get our…read morebeautiful bath room and living cabinets finished ! Now we can sit back and enjoy the nice work you did for our family at our house. You also did our awesome kitchen 3 years ago, thank you for your hard work and trying to help us during these trying times. Til we meet again !

Artem is a real Boy Scout. Great communication. Arrived on time. And honest. Seriously, honest…read more We weren't confident our refrigerator was cooling properly. He checked temps, checked the fans, confirmed the compressor was working and said all was well. No upsell. Gave us peace of mind and a bunch of information on how to keep our appliances running smoothly. And get this...he comes with doggie treats in his tool kit! I highly recommend Fix Appliance. If it's broken, he'll fix it. If it's not, he won't put on a show and make unnecessary repairs.

Arten responded to our call Monday morning right away and was there fixing our fridge within 45…read moreminutes. Very respectful, kind and informative. We will be telling everyone about his superb services!!!