I bought two security doors from Ironcrafters in february 2025, one is having issues and I have…read morebeen trying for months to reach someone to come out and repair it. The number listed, no one is answering and no answering machine. Does anyone still have Kim's number? Any help would be greatly appreciated.

As former and repeat customers we have had 3 doors put in several years ago. Unfortunately the back…read moredoor was struck and I was unable to open it even though I had unlocked it. I have never had anything like this happen before and even viewed a couple of Utube videos for help. Well, it's not the door closer which I had replaced some time ago and lubricants didn't work. I even had my son in law look at it. Left without any answers I called Iron Crafters to see if they had anyone or suggestions for how to fix this problem. Every time I called them I got their voicemail and left a message. They never bothered to call me back. Apparently after you buy the doors that is the end of their customer service. That is disappointing. As repeat customers I would have appreciated a call back to see if they had someone to make repairs or a suggestion of who to call to fix this problem. In the future when choosing a business I will not use them.

They installed my front door Schlage encode lock. Did a thorough and fantastic job. Door has smooth…read moreclose and it looks original to the door. Quick and reasonable service. I'm very happy!

What a pleasant surprise to be treated like a customer and at a fair price. Zack came and replaced…read morethe entire assembly on our old home. He was clear about options and about pricing. He was professional and knowledgeable. Thanks to a competitor for not showing up As scheduled. we will highly recommend Klein and Zach to anyone

First class in every way. Super happy…read more These folks emphasize high quality installation, at point of sale. They did not exaggerate. Ours was well out of the ordinary and it went perfectly. We are very happy.

My first experience with The Door Store was with replacement doors to my basement and deck. Both…read moredoors came exactly as I wanted and were installed well. I'm having other renos to my home and several other service people noticed these replacement and comments how well these doors were installed. They next replaced custom interior door - also went great. I next had them and other vendors quote some window replacement. They were not the cheapest, but the quality of the door installs were so good, plus they were willing to work with aspects of my security system as well as change the window style from double-hung to casement, so I went with them. It was to be a 2 day installation, but in the middle of day 1, we realized some of the windows weren't manufactured as expected. I immediately contacted Steven, my sales rep. After we spoke for a few minutes, he acknowledged the issue and assured me they would work with me to come to a satisfactory solution. Long and short of it is that they did work with me and we crafted a solution that I'm very pleased with. Plus, I was so impressed with their professionalism that I've now ordered my remaining windows replaced with them. I've read a lot of reviews for many vendors where complaints were made, and often the reviews are negative. I'll say this - renovate enough and you will occasionally run into issues. It happens, even with good companies. But the difference between vendors is in how they handle those issues. The Door Store gets an A+ from me. High quality, excellent service, and highly professional - not just the management but ever single service person in my home. Worth every penny.

A tech named Mack came out and he was awesome. I had locked myself out of the house so I was…read morestressed. Mack pulled up in a nice professional vehicle, he looked and presented himself as a professional, he arrived quickly, and did the work quickly and easily. I could not ask for a better service. Thanks Mack.

Don Bowles has been my locksmith for thirty years. He is not only very professional, skilled and…read moreknowledgable, but he treats his customers like friends. Don's prices are very reasonable and he arrives quickly to the job site. He has done work for me at four residences and two business locations and is the only locksmith that I will consider, unless he retires. Dr. Stephen Steilberg

#servicestarshoutoutday…read more Just visited @lockdoctorky to have 2 car keys copied (one with a key fob). I found them a few years ago when a dealer mechanic told me my car would need a part replaced for several hundred dollars because it was not responding to my key fob. I went to the Lock Doctor for a second opinion and it turned out my fob just needed a new battery. Since they saved me a lot of money, and they are fast and efficient, this is now my go-to. This locally owned locksmith company offers comprehensive care. Rekeying, lockout service, car key duplication including remote keys, safe sales and services. They have a hospitable office, and if you are stranded and locked out of your house or car, they will come to you in one of their fully equipped company vans and make a key on the spot for you.

Our finicky door lock was cleaned and adjusted in under 10 minutes, but what I really appreciated…read morewas being given a detailed explanation and even some unprompted maintenance advice. The price floor for a housecall isn't going to be real low, but for the quality of work, professionalism, and the ease of coordinating the whole thing, it was worth every penny.

They were prompt and easy to work with. They were honest about our options to repair our garage…read moredoor and helped us make an informed decision. We're very happy with their work and their honesty.

Cunningham dispatched technician T. Blevins within 24 hours of my call. Mr. Blevins immediately…read morediagnosed the problem and knew exactly what to do to fix it. He carefully replaced the broken part, aligned the drive chain, adjusted the springs, and lubricated the system. He was personable and explained what was wrong and what he did to fix it. It works perfectly now, just like new. The charge for this was within expectation, especially given the quality of the work.

I have used cooks a couple times now. Once to help me get into my dad's home. He left the wrong key…read morefor me when he went on vacation and his dog was locked inside. And then I needed duplicate keys made for my RV. One of my keys they didn't have the exact match. So they tried cutting one for free and said try it and let us know if it works. Well it did! And we went back for another one. They are the nicest people to work with. Definitely recommend for all locksmith needs.

My daughter locked her keys in her car, along with the spare. Cooks showed up to help on a…read moreSaturday. Technician was super friendly and nice and had it opened in no time. Can't recommend enough!

The first time we used this company, we found the owner to be highly competent…read more He replaced our look a few months ago and it fell off, so we called him to come out and fix it. He showed up a day late and when he finally arrived, 4 hours late again, he was aggressive ,accusing us of having another locksmith come over and they must have screwed it up. after we assured him we don't have a black book of locksmiths, he then accused of us somehow tampering with it. Then, right before I kicked him out of my office, he berated us again...it's a stinking $100 lock, at the end of the day not a big deal, but to be scolded and yelled at, is. Dont know what's going on, but clearly he has lost his marbles and I still have a broken lock.

I had him come and repair one lock and ended up paying around $300. He offered to oil the other…read morelocks and ended up doing work I didn't ask for and then charged me for it + I had to pay more because apparently I live just outside his service area even though I'm in Louisville. He didn't mention the extra fee when I set the appointment. The new lock malfunctioned after about a month and I had to order a new lock and pay another company to come out and replace it. When it was all said and done, I paid around $400. He seemed a bit under the influence of drugs too.