Me again! Well, now I have an actual review after having used Ferguson. Again, wonderful front desk…read moreservice. Pleasant as can be. My wife and I are renovating our basement and we came here to shop for bath fixtures and a bath tub. We met with a sales associate who was pleasant and somewhat helpful. But, I don't feel she did much in terms of service besides walking us around to the fixtures, pointing at them and, well, that's about it. We could have done that ourselves. Anyway, we told her all the items we wanted, including a $5000 bath tub. In total, we had about $12,000 in our 'cart'. We went home to confirm we had everything we needed. In the meantime, I decided to price compare before we pulled the trigger. Literally every single item we had in our cart could be found SIGNIFICANTLY cheaper elsewhere. So much so that when I told my wife the prices I was seeing, she couldn't believe it. After finding every item at Home Depot, Amazon, Kohler, etc, the difference was about $3700 in savings. Not only the fact that they are waaaaaaayyyyyyy overpriced, the sales associate was completely unresponsive to any email correspondence I sent her. I asked her questions multiple times through email and she just never responded. Surprising but after the price comparison, I never planned on buying from them anyway. If you're in the area, it's a nice place to go to look around, see things in person, be inspired, but as far as purchasing, you can find better deals anywhere else. I really can't understand how they justify their pricing when we live in a world where looking up competitor prices is literally at our fingertips.

Limited selection of the same tub - shouldn't you show things you have online? Who's going to spend…read more$3000 on a tub if they can't see it??? Waste of 1hr drive to be disappointed

This is the second time I've used them (or their sister company FD Remodeling)... they did such a…read moregreat job with two of our bathrooms that I got them to redo my kitchen. It's now more modern and has some more practical touches. We're really happy with the process and the result! Very friendly and are fantastic to work with. A+ from us!

I used Zeus for a laundry room / Kitchen overhaul and was very pleased with the result. I was…read moreextremely impressed by how attentive to detail the crew was and how quickly the jobs were done. I was particularly impressed by the tile work and paint job in the laundry room. I am very critical of paint jobs, and I was pleased that I didn't have to redo anything due to sloppiness. The kitchen cabinets were stock cabinets and were pretty much installed in a few days. Zeus was also accommodating to some last minute additions. All in all, I am very pleased and if we have anything else to do in the house, I'm calling them. I wish I had pictures, but we need to do some tidying up still before that happens.

We've had quite the renovation experience, but i will save you the details. One of the biggest…read moredecisions we had to make was for countertops. We needed them for the kitchen counter, a huge island, a buffet, a built in dresser, a powder room and the master bathroom. My wife wanted Quartz, so I sold a kidney through uncle Joey to pay for it, and we eventually decided to go with a full height kitchen backsplash as well. I called several places, pricing was similar, but when I spoke to Matt "it was like Sparks, down on E Street!" Matt was so friendly and inviting and wasn't pushy. He just said our remnant yard is open, come by anytime you want and take a look. So we did. I can't remember if I called him, before or after we went by. We went through the show room and looked at several different Quartz samples, prices varied so much. We finally chose a very reasonably priced quartz product that looked very nice for the entire kitchen area, and the buffet in the dining room. For the other pieces, that were going throughout the house, we chose those out of the remnant yard. The remnant yard holds lots of different types of stone, and they are discounted, so you can find some great deals. I also ended up having the entire master bathroom shower bench, niche surrounds and threshold cut out of Quartz. Sorry for all the detail. Matt is a great person. I found him very sincere, helpful and honest. He was with me through the entire process. We had a few issues along the way, and trust me, if you haven't renovated expect issues. They're going to happen, it's how you and the people you deal with take care of them. That's when I met Don, the owner of G&M. What can I say, I wanted to hate the guy, but he was so nice! There was a small accident, which I understand can happen when dealing with these very large and heavy pieces of stone, and Don without hesitation took care of the problem. I have to mention Glauco, the installer. This guy was great, his whole crew was great. Good luck! Once the house is cleaned up, I will try and update with some pictures.

We spent A LOT of money with this company for a lot of countertops on our new build. Lots of…read moreproblems with the install that were originally jointly caused by Granite & Marble Solutions and our builder, and the owner did the right thing at that time. Subsequently with seeing even more install issues that are solely on Granite & Marble Solutions, they are completely unresponsive and keep kicking the can down the road. Very bad customer service. Pretty clear that they just hope I will go away. It's been very disappointing to have spent the money we did and have all the install issues which permanently impact the quality and look of the stone. I've waited a long time to post a review hoping they would come to the table.

We love our countertops! A huge thank you to Kamila and her team for making that happen. We were…read morevery picky and nervous to spend the money for a Quartz countertop so there were a lot of back & forths but Kamila was always there to answer our questions. She even set us up with suppliers to go see the pieces in person. (one actually came to meet us on a Saturday morning early). When the time came to install, the guys did a really good job. There were a few minor issues that she arranged to have repaired within a few days. That team was also amazing and did everything to make sure we were happy with the final results! We love the finished product and would recommend Legacy Countertops for sure!! Thank you Kamila and Team! Photos to come when we're finished with the cabinets...

Great customer service! They are available to help at anytime during the sale, delivery,…read moreinstallation, and afterwards. We had a slight issue after the install, and the owner called us to straighten the situation out. He could not have been more professional and understanding! I have recommended them to 2 friends so far, and I will continue to do so!

I walked in on a busy Saturday. Found the sink I saw online. Spoke to employee who wrote up the…read moreorder. To avoid s&h, I can pick it up from the warehouse on n Alpharetta -- win-win. Plus, the sinks were cheaper going directly to the manufacturer. Easy!

The worst-service is poor - no one gets up to greet you and when they do you feel like you are…read moredisturbing them. Sales person did not know her products offered no suggestions-we left and went to another showroom the next day received excellent service and they happily assisted us - as in the "Pretty Woman" movie said this store made a "BIG MISTAKE"!!! And lost a big order.

So I'd love it if I could rate it 5! Want to shop there but they never have it in stock!…read more But their expensive shipping and employees that don't go the extra mile is very disappointing. It's odd to have such an attitude when your company and store and retail in general could use the sales. I was told to keep checking back for restock...not a let me call you when it comes in? The stores have put away most all product that is not Christmas. Christmas items are not necessarily what you give to family and friends since they ask for other everyday items! Employees just stand and say hi. Questions confuse them. I've notice managers and dms also respond rather harshly sometimes so I guess it's passed down? Funny how crowded the store can be but no one leaves with a bag!

Don't waste any second of your time do their online shopping and pick up at this store because they…read morewill cancel your order without any notice / email ( and I still don't know why). I found it out because I click the 'track your order' link and learned that my order was cancelled the same day I placed order. CONFUSED! Ps. the ordered item is available only for pick up at this store!!!! ALL RIGHT. BYE.

The Best Remodeling Company!!! My husband and I used Bath and Kitchen Galleria to Remodel 3…read morebathrooms, a kitchen, painting the entire house and replacing all the flooring... oh and the stairs too! We began working with John, the owner of the company, and he worked with us over 3 weeks to develop a highly detailed quote for all the work. John has a comprehensive understanding of every aspect of remodeling, but he also surrounds himself with a team of specialized professionals for CAD work, interior design, permitting and project management. Working with this company we were embraced with a team of experts. It was so wonderful!! We couldn't believe all of the selections, choices, options that were involved in our project. We couldn't have done it with the BK Galleria Team. Their showroom is awesome but there were a few items that we sourced from other showrooms and our designed, Bobbie, was happy to go with us and provide her expertise. During the installation phase, our project manager kept us informed and we always knew what was going on and what we could expect the following week. They have a process that just hums along. Everything is done with such precision and that's why is goes so fast. Dealing with John and Bobbie was such a pleasure. I'm sure they'll be friends of ours for life.

Worst experience ever. No customer service . Processes were not explained regarding anything!…read morePromises not kept! Extremely disrespectful treatment from the company to the customer. Did not deliver as promised and surprise/unexpected charges after the contract was signed. We regret using them. We feel like we were duped.

Based on my experience, I wanted to make you all aware of…read moredetails of this entire disastrous project so that if I saved even one person from using this company, I did something good. But honestly, after the project was completed, I didn't even have the energy to detail it all. Please look elsewhere as once you sign on the dotted line they don't care about you or your wishes. All they care about is the payments.....and to top it all- their customer support is a absolute nightmare Avoid " Dove studio kitchen " at all costs.

Love Dove Studio. Fantastic and friendly showroom. Many…read morecabinet options. Dove has appliances and plumbing as well. Designers on staff for design ideas, plans to installation. Many options from traditional to modern. There open Monday through Friday till 5.

I'd like to give 0 stars, but it's not available as an option. For those considering purchasing as…read morelittle as a napkin from this place, fair warning: do not. I cannot begin to rate the customer service because there is none. They're great at siphoning thousands from your wallet, but that's it. They lie about what's in stock until after you've paid, they lie about delivery times, don't answer the phone for 30-40 minutes, and when you finally get someone, it's as if they have an IQ of an apple. When a place has great customer service, you can forgive a few mistakes. When they have no customer service and lie to customers, they need to feel the weight of their misdeeds. Now, I will hire an attorney, sue them, and do all I can to publicly warn people never to do business with them. Caveat Emptor.

Customer service at this location is the WORST! On 2 occasions I have come in here trying to return…read morean item from online, just to be declined (with reciept in hand). Then when I call online to ask what to do- they say the store should have been able to accept it. I think they are refusing returns to not count against their total sales, absolutely insane!!

Pretty sure we bought out the store!…read more Man it is tough when you move into a new house... where does all of the stuff you had go? It's like all of a sudden we didn't have anything! A simple stop in to get a few things turned into a several cart purchase! I mean when we started thinking about things it was like well we need this we need that we need 5 of those... it was crazy!! Good thing we were in bed bath and beyond... they had what we needed for the most part. And if they didn't have what we wanted exactly, they had several others to choose from. They were pretty wiped out on bathroom stuff... if they had the trash can and the floor mats they didn't have the shower curtain that matched. So we had to spend some time working it all out... but we were able to. Help in this place... like everywhere anymore... was limited but we were able to find a couple of people who were a great help eventually. This is just one of those places it is hard to get out of for under and arm and a leg!! I know we neds to go back again... but man... I really need to save up the energy and the cash! Just sooooo much to do....

What is the deal with the horrendously long, boring lines to make purchases? I was excited when…read morethey began work on remodeling the purchasing and refund/exchange areas (counters, line path, self-checkout kiosks and full time attendant to stand around assisting in keeping the line moving). But, now that the renovation is done, nothing as changed. It still takes just as long plus you now much use their equipment (serf-serve) and more boring standing in line waiting time. I came in to exchange a single item I purchased last night that was defective. I did not want my money back, I like the product and just wanted to "exchange" it for one the same product that just was not damaged. Easy enough, right? Wrong. First, there is a note typed in black ink on a white 8 1/2" x 11" sheet of paper from an ink jet printer taped to a pole at the "Refunds / Exchanges" counter that says to get in line with those waiting to make purchases on the self-service kiosks. Borrrrrring. When I finally got to the front of that line I informed the employee I do not need to use a kiosk, I just need to exchange like product for like product. He then told me to pass on by the self-service checkout kiosks as I now have permission to go to the counter. Before moving on, I asked that employee was it really necessary for me to wait and wait and wait and wait in line with people waiting to make purchases at the self-service kiosks when I obviously after having waited in said line needed to move past all these kiosks just to get to the "exchange" counter? His short answer? . . . "yes". The employee at the exchange counter then kept trying to "refund" the defective item purchase and make me purchase a new (exactly the same) item. I explained that is fine, but make sure the coupon is transferred from the first purchase made yesterday and apply it to the new purchase today if that is what she needs to do. After an awkward two-second long stare and not verbally acknowledgement , she tried and tried and tried and tried to pull off this financial wizardry of a transaction until another employee who was listening in, walked over, took the broken product from me, handed me a replacement product and let me leave. Duh. What a genius move. I hope all the people behind me and to still to come are able to benefit from this "one" fabulously gifted employee's brilliance, unlike the many other common sense lacking employees. This company cannot get out of its own way and the people that suffer the most are not their poorly trained employees, but the customers who get wrapped up with them. Needless to day . . . I do not recommend this company when it comes to customer shopping experience.