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    Bed Bath & Beyond

    2.9 (16 reviews)
    ModerateKitchen & Bath

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    Aydan J.

    My and my family were looking for some stuff for my new bed. And we realized they have almost no selection at all. And on top of that they have the worst costumer service ever!!

    Mary Jane S.

    One of my favorite stores for their vast selection of quality products and excellent customer service, shopping at Bed Bath & Beyond has always been an exciting event for me. Since I never leave there without at least one full cart, I typically set aside a full day for this shopping "event". Last weekend was one of these days. Having just moved into a new home after enduring a year long illness, I was looking forward to a new start in life. However, due to some physical limitations, it was difficult to maneuver my way through the store as quickly and efficiently as I did in the past. I am not accustomed to asking for help, but the events of this year have taught me that I cannot do everything alone. As I found items I needed, I realized I did not have to look around for a sales professional for help. Lisa, my "angel" for the day, seemed to be right where I needed her to be at the right time, EVERY time! I am a stickler for good customer service, and if you have read my prior reviews, you will quickly realize that no matter how great of a store or service industry, if the customer service is poor, I will never return. On this particular day, I was in extreme pain due to a horrible moving experience with a moving company that was careless, not thorough, and had ruined not only my new home with their carelessness, but also, had ruined my personal property and left the other half of my property at my old home. Needless to say, it was a traumatic experience on top of an already traumatic event (moving). I was looking for items to replace my losses, add "happiness" to my home, and I was having a difficult time lifting anything and maneuvering my way around the store. And then I met a team member, Lisa... Lisa was outstanding! She stayed with me and helped me lift items, put them into my cart, answer my questions, give me her opinion when asked, and even introduced me to the fact that many of the items of which I was in need but could not carry, could be purchased at the store and shipped directly to my front door. I "went to town" when I learned about this option! After filling one cart full of products, Lisa secured the cart and actually went outside to get me a second cart. Had it not been for the excruciating pain I was in, I probably would have filled at least two more carts. Why? Because of Lisa's remarkable customer care, knowledge of the products they sell, and her excellent recommendations to make my living accommodations a little easier to manage. At the end of my little "spree", Lisa accompanied me to the register where she asked whether I had any of their 20% and $5 coupons (always offered if you sign up on the Bed Bath Beyond website). Lisa, with the assistance of an outstanding cashier Niara, applied the coupons in such a way that I would get the most "bang for my buck". As if that in itself was not extremely appreciated, the store manager Dave, appeared out of nowhere and offered to carry my purchases to my vehicle. Keep in mind, this was on a Saturday afternoon when the store was busy. It was obvious to me that through outstanding team work and genuine customer care, this store was, IS, and will continue to be the success it is due to its customer service oriented management team. Never before have I experienced such dedication, professionalism, kindness, and enthusiasm by salespeople (whom by the way, do NOT work on commission). It is now almost a week later and I am enjoying every single purchase. I cannot give enough praise and gratitude to the team at the Alpharetta store for the way they made me feel that day -- special and important to them. Good customer service is the bedrock to the success of every business! It's too bad we have so many businesses who cannot or do not emulate this simple strategy - and those businesses DO fail in the end. Great job team, and many many thanks!!! I will be back ... again, and again, and again ....!

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    Giovanni's Tile Design

    Giovanni's Tile Design

    5.0(6 reviews)
    1.9 mi

    Giovanni's Tile Design did a bathroom remodel project for me, with excellent results. I also used…read morethem to replace all the floors in my condo. The floors look great , and the service is excellent! I definitely recommend them !!

    Giovanni is the gold standard. They represent everything a service provider should be. Everyone was…read moreterrific, from the showroom to the demo, installation, and follow-up calls. I was especially blown away by the install guy. This is a family operation; you can tell they are building it to hand down to the next generation. We have been burned in the past and put this job off because of those negative experiences. We were nervous starting this job because it involved removing the heated tile floor from around our custom cabinets and surrounding marble surfaces. Much to our delight, they removed our old flooring without damaging anything else. They respected the other spaces in our home and treated our property as if it were theirs. A few months after the installation, the new heated floor stopped working due to a faulty controller (it happens). They wanted to come out that day and fix it. It was as if they were still trying to earn our business after they had already cashed our check. This is the way it should be. The tile work is flawless, and the heated floor is much more consistent than our old one. You can find someone cheaper, but you get what you pay for. Giovanni completed our tile job a little over a year ago. We waited a year to ensure we had no problems before leaving a review.

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    Bath And Kitchen Galleria - Bath and Kitchen Remodelers

    Bath And Kitchen Galleria

    2.3(3 reviews)
    0.7 mi

    The Best Remodeling Company!!! My husband and I used Bath and Kitchen Galleria to Remodel 3…read morebathrooms, a kitchen, painting the entire house and replacing all the flooring... oh and the stairs too! We began working with John, the owner of the company, and he worked with us over 3 weeks to develop a highly detailed quote for all the work. John has a comprehensive understanding of every aspect of remodeling, but he also surrounds himself with a team of specialized professionals for CAD work, interior design, permitting and project management. Working with this company we were embraced with a team of experts. It was so wonderful!! We couldn't believe all of the selections, choices, options that were involved in our project. We couldn't have done it with the BK Galleria Team. Their showroom is awesome but there were a few items that we sourced from other showrooms and our designed, Bobbie, was happy to go with us and provide her expertise. During the installation phase, our project manager kept us informed and we always knew what was going on and what we could expect the following week. They have a process that just hums along. Everything is done with such precision and that's why is goes so fast. Dealing with John and Bobbie was such a pleasure. I'm sure they'll be friends of ours for life.

    Worst experience ever. No customer service . Processes were not explained regarding anything!…read morePromises not kept! Extremely disrespectful treatment from the company to the customer. Did not deliver as promised and surprise/unexpected charges after the contract was signed. We regret using them. We feel like we were duped.

    Ferguson Home - Ferguson Home Signage

    Ferguson Home

    2.4(34 reviews)
    1.7 mi
    $$$

    Me again! Well, now I have an actual review after having used Ferguson. Again, wonderful front desk…read moreservice. Pleasant as can be. My wife and I are renovating our basement and we came here to shop for bath fixtures and a bath tub. We met with a sales associate who was pleasant and somewhat helpful. But, I don't feel she did much in terms of service besides walking us around to the fixtures, pointing at them and, well, that's about it. We could have done that ourselves. Anyway, we told her all the items we wanted, including a $5000 bath tub. In total, we had about $12,000 in our 'cart'. We went home to confirm we had everything we needed. In the meantime, I decided to price compare before we pulled the trigger. Literally every single item we had in our cart could be found SIGNIFICANTLY cheaper elsewhere. So much so that when I told my wife the prices I was seeing, she couldn't believe it. After finding every item at Home Depot, Amazon, Kohler, etc, the difference was about $3700 in savings. Not only the fact that they are waaaaaaayyyyyyy overpriced, the sales associate was completely unresponsive to any email correspondence I sent her. I asked her questions multiple times through email and she just never responded. Surprising but after the price comparison, I never planned on buying from them anyway. If you're in the area, it's a nice place to go to look around, see things in person, be inspired, but as far as purchasing, you can find better deals anywhere else. I really can't understand how they justify their pricing when we live in a world where looking up competitor prices is literally at our fingertips.

    Limited selection of the same tub - shouldn't you show things you have online? Who's going to spend…read more$3000 on a tub if they can't see it??? Waste of 1hr drive to be disappointed

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    The Uniq House

    The Uniq House

    2.3(10 reviews)
    2.9 mi

    Excellent quality and service. Work with Beth, she's a great designer. Had a few issues after…read moreinstallation and she resolved them graciously and quickly. Absolutely recommend them.

    - Our Kitchen Remodel Nightmare with UniqHouse…read more We hired UniqHouse in Norcross in April, excited to finally remodel our kitchen. At first, things looked promising... but it quickly spiraled into one of the most frustrating experiences we've ever had with a contractor. By August -- four months later -- our project still wasn't finished. We were constantly the ones finding mistakes, chasing updates, and begging for things to be fixed. Our project manager, Tari, rarely communicated or planned ahead. His boss, Bill, stepped in for a while and seemed to care -- until the replacement island countertop was delivered. We had specifically requested a late-afternoon appointment so my wife and I could be there. Instead, they sent the crew when only our two adult daughters were home -- and no supervisor showed up. The crew spoke little English, didn't protect our brand-new floors (which they damaged), and then poured large amounts of acetone directly on our quartz countertop, scraping it with metal tools. If you've ever looked up quartz care, you know that's a recipe for damage. When my wife called Bill to ask if that was normal, he didn't explain -- he yelled at her. After months of problems, instead of making it right, they offered discounts. But we didn't hire them for a "discounted" disaster. We paid in full because we expected quality work done right the first time. If you value your time, your home, and your peace of mind, think very carefully before trusting UniqHouse with your project.

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    Bed Bath & Beyond - kitchenandbath - Updated May 2026

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