Fast. Friendly. Reliable. You may look over the reviews for Buss and think, "surely they paid these people off to write such kind words on Buss' work and service, right?" And the answer would be no. Matt is actually, legitimately, professionally that good. A rare combination of quick service, friendly demeanor, and professional expertise in approaching plumbing and mechanical challenges. As anyone who's ever had to deal with complex mechanical or plumbing projects knows, there's always more than one way to approach a problem, and Matt's creative and thoughtful approach to these situations is a great way to ensure the work gets done well and within budget. I've used Matt for both servicing of heat pumps and installation of whole house water filters and all situations Matt's been fast, effective, and reasonable on pricing. Compare that other larger providers with longer turnaround times and a litany of subcontractors feeding their over-capitalized organizations where you can't actually interact with another human being without a corporate iPad price quote for services you don't need and a markup, you don't want to pay intrinsically involved. Here's a professional who's legitimately interested in understanding the project and doing the work well. read more

Buss Plumbing & HVAC - Whole house water filter - Heating & Air Conditioning/HVAC Near Me - Lowell, Massachusetts

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Great experience! My poor dad's heater and water heater broke at the same time and I was looking for estimates. Matt was quick and professional and gave me a good recommendation on replacing our water heater with a trusted brand along with a reasonable price. He came through the next day and was did a great job in putting in the new unit. Their work comes with an one year warranty and the product has a lifetime warranty so we don't have to worry again for at least some time. Flexible, responsive, professional, and reliable. My dad is fully satisfied. read more

Matt is a great plumber. My old plumber sold his business, I have tried many plumbers. Matt is the best one. He will be my plumber in the future. read more

Matt diagnosed an urgent furnace issue that another HVAC specialist had not been able to identify. He came by same-day in the middle of a cold spell, spent 2 hours troubleshooting the problem, and came up with a temporary fix that got our furnace up and running while replacement parts become available. He explained everything to me, answering my many questions about the inner workings of the furnace. I was very impressed by his deep understanding of an unusually complex heating system. Another visit from a less knowledgable HVAC specialist would have left the house once more without properly functioning heat during a multi-week freeze. read more

I've been meaning to write this review for a while, it's overdue! Buss is an excellent company who genuinely cares about their customers, they are truly a find. Matt has been so helpful in addressing several heating and plumbing issues over the past few months, including a new furnace installation and repairing a shower diverter valve; both complicated and urgent jobs. He is incredibly responsive and returns calls quickly, and takes the time to explain the issues at hand so you understand what's going on. He is an honest, knowledgeable, and trustworthy problem-solver, and is great to work with. It's refreshing to see his level of detail and knowledge. I would highly recommend Buss to anyone! read more

A hot summer day had wrecked the capacitor for my air conditioning system and I saw the reviews here so I thought I'd give this local small business a shot. It was a great decision! Matt was able to schedule an appointment within the next 3 days. Upon his arrival, he quickly got to work, was friendly, and incredibly knowledgeable! He finished the job in under an hour and offered some tips for maintenance. I'm very happy with the service I got and would highly recommend him if you're looking for local services for your HVAC woes! read more

Best in town! Unexpected boiler issue, call Buss and Matt was able to come by early and unit needed a bit of work and it was not an issue, Matt had the majority of items in his truck, got everything up and running like new! Highly recommend and I will make sure continue doing business with him for my future projects. read more

Matt was professional, timely, and gave an accurate estimate of what the fix would cost. I would recommend him and am grateful for his quick help when my furnace broke. read more

Came out at short notice to help with an AC system that wasn't cooling sufficiently. Smart, personable, straight-shooter. A pleasure working with him. read more

So glad Matt was the only one to call me back after hours on a Tuesday night. After my heat just abruptly stopped working in mid-December with my husband at work, I went into panic mode and started calling local small businesses on Yelp. I left a handful of messages for different companies and Matt called me back almost immediately. He was so nice on the phone and offered to come out right away for an emergency visit or I could wait til the next day for a scheduled visit. He gave me prices for both and even gave me estimates based on what I may need. Within an hour from my original call, he was at my door to help! When diagnosing the problem he was very thorough and took the time to explain everything to me. My heat is now fixed and at a reasonable price. I couldn't have had a more pleasant experience and will definitely be using Buss in the future! read more

I had contacted three larger companies over several months for bids on a new furnace but just didn't feel right about any of them. Then my old furnace stopped working and I decided to get one more bid. I thank my lucky stars that I called Matt, he was able to be at my house within an hour and we discussed new furnace options. In addition, he quickly fixed a leaky tub in less than ten minutes that had caused water damage on the ceiling below that I dreaded addressing because I thought it would cost me hundreds of dollars to repair! Matt installed a new furnace a week later. He is hardworking, respectful and extremely capable. I found he and his staff an absolute pleasure to work with. Will definitely be calling him for future projects. Science needs to clone Matt---but now that I think of it, given his quick response time, they may already have! Kaye Z. read more

Called when the heat wasn't working, he came out the same day and fixed the issue. I will be calling Buss plumbing any time I have an issue and will recommend them to friends. read more

Called after our furnace started blowing cold air. We tried everything we could think of. I called a couple places and Matt called back in less than an hour and was here in fifteen minutes. We're now all set and I will definitely use him again if we have other issues. read more

excellent service - Needed my forced hot water system serviced since I suddenly had no heat throughout my first floor although the heat was fine on my second floor. Not quite sure what was wrong, but we had a few guesses. Called Buss Plumbing and he arrived later that afternoon. Diagnosed the problem, confirmed the guess we'd made and explained a little about how my system works. Matt installed the new parts and got our heat up and running within hours for a very reasonable price. I would recommend highly read more

I had been out of town and returned to find my AC not working. It was a Saturday and sweltering so I called a left a message after noticing that they had Saturday hours. Matt returned my call within a few minutes (I had interrupted his lunch) and was at the house within another 15 minutes. He quickly diagnosed and then fixed the problem. He explained the problem and the repair in detail before providing me with a very reasonable bill. They would be my first choice to call again for my AC/Heating/Plumbing problems. read more

I woke up on the coldest morning of the winter to a failed heater. I immediately started calling around with no luck. The hvac/ac people I have used in the past even told me I had to wait overnight and some companies just completely sent me away because I was not a previous costumer. Matt came over within a couple hours, actually called and arrived earlier than planned, assessed the heater, left to get the part, came back and fixed it all before I had to pick up my kids from school. He was professionally dressed and spoke/communicated professionally and was extremely kind and courteous, unlike many others in the business. I will definitely be switching to Buss Mechanical for all hvac/ac and plumbing needs in my house! So glad I found them! read more

Josh and Mike replaced our bathtub drain assembly last Friday afternoon. They are very professional and also so easy/nice to talk to. I especially appreciate that they took the time to wear plastic booties while accessing the living area on the main floor. Recommended to my neighbor about their service already and will definitely call them back should we need services on future HVAC and plumbing needs. read more

When my HVAC failed on a Saturday, and I was leaving Monday night on a business trip I was convinced I was totally out of luck. I called Buss Mechanical Saturday afternoon and Matt came over and looked over my system, even recharged it and then used a leak detector on it. Unfortunately the compressor was not able to hold a charge and needed to be replaced. Matt came back on Monday and had everything finished by mid-afternoon and I caught my evening flight. Excellent and responsive service, will be using Buss Mechanical for both my home and business HVAC needs. read more

I had problems with my heating system last week and was lucky to get Matt to not only answer the phone but come check out my house on the same day. In a short amount of time he diagnosed and fixed the problem. I highly recommend Buss and will definitely use them again. read more

Very professional, knows what he's doing, honest. Matt Buss is not your average grungy plumber. He is well-spoken, clean, neat, and kept the job site very tidy. He clearly likes what he does. He came out Saturday night after Thanksgiving to fix a leak in my basement....who does that? Two other plumbers wouldn't. He saved my weekend, week ...and thousands of dollars of wainscoting. read more

Our heat stopped working during a snow storm. We called 9 other places and got no return calls. We saw other reviews about Buss Mechanical so we gave them a shot. The answering service was extremely pleasant and within 10 minutes we got a call back from Matt. He showed up at our door promptly and fixed the problem in thirty minutes!! He was very pleasant and his prices were reasonable. Highly recommend! read more