Robert was great to work with on this project. Friendly and keeps you up to date on what he's…read moredoing/needs to be done. He was willing to investigate another issue I have, and I'll be scheduling time with him on that job in the future.

Rob is a true professional who consistently produces excellent, high-quality work at a reasonable…read moreprice. Communication is one of his strongest points--he responds to messages quickly and clearly, and scheduling is always handled efficiently within a reasonable timeframe. It's rare to find someone this dependable and skilled. I recommend him without hesitation.

We were ghosted after scheduling with this company. It's very frustrating to be treated…read moreunprofessionally.

Amazing honest quick response. Anthony me what to do over the phone do. Didn't need service call…read more I'd call him for any thing he earned my trust wish all professionals were like him

Our family has been using Croteau for decades for both plumbing and heating. Great communication…read moreand service. They've also managed to keep our 50-plus-year-old furnace running great!

Just awful. And I have photos to show it. To be fair, the first time I used them I would give…read morethem 3 stars. For that, I had them put in a mixing valve and plumb in a shower wand for a tub. That job looked good except that the plumber had the fixtures way too far out (I asked for an inch to account for cement board and tile thickness. Was probably out almost 2 inches). I had to cut into the back of the wall to adjust the depth. But that plumber did okay as far as the piping was concerned (except I'm not a big fan of pro press couplings). The second time I needed my bathroom sink fixtures moved over about a foot and a mixing valve and shower wand put into a shower (everything was opened up). If I could give zero stars for this work, I would. The shower plumbing was a mess. Cut a hole in a 2x4 so big that the support was no longer any good (fortunately not a load bearing wall). Then the two pipes that went through he crossed over one another. (Would have been better to drill two smaller holes and fit pipe accordingly). Despite me indicating where I wanted the shower wand fixture, he put it up higher than the actual shower head!! I ended up having to move the shower wand myself (I used a shark-bite coupling for the first time rather than soldering it.) The bathroom sink work was even worse. Instead of extending the pipe the foot and using a single, 90degree coupling, he used five press-fit couplings and created a staircase like exit. Huh? Even worse, he put the valve connections about 1/2" from the studs. I asked him how was this going to work when I put sheetrock up...the outlets were in the same plane as the sheetrock! So he had to extend them out a bit (and I paid for that extra time to correct his mistake). I can do plumbing but wanted to be legal in Massachusetts by hiring a licensed plumber. I can also do better (I can solder but these guys all use pro-press fittings). I sincerely think that whoever they sent out was not a plumber. He must just be a warm body working under a licensed plumber's credentials. But the licensee did not inspect the work. The only good thing is that they charge by the hour (not cheap but still...). I estimated the work at about 3-4 hours and that's how long they took. Other plumbers I called just quoted the "work" and were about twice the money (around $2500). For 3-4 hours of work?? Makes me think about doing my own plumbing in the future.

My goto to place when I need a plumber. My pipes burst during a blizzard and they came out to…read morehelp me. Great price, great service.

Twin City has been my go-to plumber for years now. Jon the owner is extremely knowledgeable and…read moregives a good value products and services to his customers. Ray and the other plumbers are courteous and professional. They have pulled me out of difficult situations a lot lately. Just one of the hazards of owning a 100+ year old house. It's difficult to find professionals that you can trust these days , look no further folks. Jon and Ray will give you the straight scoop and a reasonable price for your project. You can rest assured the job will be done right.

Too expensive for the project. Bookcase cost me $30. Quoted $160 for the assembly. Too much $$.read more

I called on Christmas eve and got a call right back! They scheduled an appointment asap. Very…read moretimely,friendly and affordable quote. I will definitely be calling in the future if need be. Thank you Pat for your help!!

I am not sure why there are bad reviews, maybe there were issues years ago. Our experience was the…read moreopposite of most of these reviews. I highly recommend Domiantion. They did a fantastic job installing a new burner on short noticed and worked diligently until it was installed. The experience was seemless and they went above and beyond to do a great job.

Called Domination Plumbing and Heating as recommended by a local landscaping company to install a…read morebackflow preventer. Pros: They were responsive and got me an appointment the next day. Technicians were very polite and provided good recommendations. Cons: After taking a look at what needed to be done to install the backflow preventer, the technicians informed me that the job would be approximately $1,500, which was the price that my landscaper told to me to expect. Later in the day, I get a call from Domination, informing me that the estimate came in at $2,300. Since Domination's pricing was not competitive with other contractors, I decided not to proceed with their services. At this time, I was informed that there was a $129 estimate fee, which was the first time I was informed of this, at least to my recollection. I felt like I never consented to this so I asked if this could be waived. Later, I receive a call from the owner, where he explained his rationale as to why the estimate was $2,300, citing labor costs, materials, permits, and complaining about travel cost for his technicians. This was a strange and unprofessional conversation, using language such as "We want to do a good job, we are not here to f#ck around". Technicians were also extremely late for my 8:00am-9:00am appointment, arriving at approximately 10:30am. They also held me up for about an hour or so while they waiting for their admins to finalize a quote. For me, If your travel costs are so high, don't service Chestnut Hill residents and up charge them. Use professional language and effectively communicate to your customers. I have children that needed to get to daycare and this experience disrupted our day and work schedule

Alex was very good. Only downside is the estimated time. The response was within a few hours, but…read morethe estimate was way off

My pipe got clogged and I reached out to rooter, quick response and friendly, however for a clogged…read morepipe I was left with a big leaking pipe. Therefore I still couldn't flush anything down or use the sink/shower. They banged a cast iron pipe and it left a big hole in the bottom. blamed it on rust but it was perfectly fine when started. Had another person come out to look at it and even them stated he shouldn't have tried to bang that out nd should've went for an easier route so now I am left a a leaking pipe nd more stress nd frustration on my behalf. They are unable to cover their mistake because of the contract I signed ..Make sure if using them, you use you request one w experience and not a rookie!! It's clear they messed up, no apology what so ever just a quote to fix it on top of the 6500 I just paid! Disappointing!

Owner is rude had a terrible experience working with him. He is arrogant and full of himself and…read moretreated us terribly. Work quality was terrible had to hire another company to fix the issue after they worked on it.

These guys replaced my hot water heater. Very efficient and professional service. Great…read morecommunication. They came when they said they would and left the work area looking clean. I would definitely recommend them.