Had my dealer / warranty requisition a tow for me when I got a flat tire (side wall puncture). I had my car on the third level of a parking garage with a 7'8" clearance. We were able to make it the 5 miles (15 minutes) to the mechanic by stopping once to refill the flat tire with air. While I can reaffirm the other reviews' description of the wait time (mine was four hours from confirmation to arrival), the AT Towing team was prompt with their communication. Comms included a few texts for ETAs, followed by one call to the driver and finally a URL to live location tracking of the tow truck. Wait time aside, I had pleasant interactions and am satisfied with my service. read more

I rarely leave negative reviews, but I feel other people should know about my experience. I was quoted $618.80 for a tow, and I agreed because I was told the truck would arrive in about an hour. Instead, I prepaid over the phone at 12:57 PM and wasn't picked up until around 3:30 The DRIVER spent about another hour picking up and delivering a motorcycle for another customer before continuing with my tow. My biggest issue wasn't the price it was the lack of communication and the unexpected delays after I had already paid. If I had been told upfront that my tow would be delayed by another customer's job, I could have made an informed decision. Based on my experience, I can't recommend this company. read more

Don't utilize their services!!Their rating say it all. Customer service is horrible and their wait times are 4-5 hours. I've tried using their services because they contract with roadside assistance through my insurance. You're better off going with someone reputable read more

Called these people per my insurance company at 10am. Right away we noticed the payment had posted to our account, but they never called or showed up to tow our truck, 2 hours had already passed. When they FINALLY called after 4 hours of waiting, (after us calling them 3 different times), they said they couldn't be here for ANOTHER 3 hours. We called at 10 am and the tow truck driver himself called with an attitude and informed us he had other things to do and we would have to wait until 530! These people are BS and will play in your freaking face. HORRIBLE work ethics and communication skills. DO NOT use these people and I did request our "payment" be reversed and will let our insurance company know this company is not reliable! read more

If I could go only lower than 1 star I would. SKETCHY. Got hit in a parking lot and the driver and Tow Company refused to provide any insurance info. I was parked in a parking lot. My car was not moving and there was nothing around. I don't know how you manage to hit something that's not moving and refuse to accept any responsibility. This is a shady place. read more

Worst place ever, ignored phone calls and don't reply to customer when they needed it. If people using Progressive insurance and see this company then cancel the service immediately!!! Have no value at all both in employee and company. read more

Terrible service! They were super late to the point that we canceled the service and used a different and better company. When you call them, they keep saying they are coming but they are not. One of the times the person told me they already towed my car. I told her my car was parked in my garage. That's how bad the communication is. read more

MFs never showed up. After 4 hours I called another company that was there in 5 minutes. Hagerty ordered them for me. Never again. They send a bunch of bullshit ETAs. I called more than once and they just sent my call to automated service. 1 star is a gift read more

Everything was A+ Service.. I highly recommend is tow service for all Towing Needs Big or Small

Waited for a tow. They told me they were coming but took over three hours. When I called back they said they would call to tell me where they were. Never got the call. After that I called again and was sent to mailbox. Had to cancel and reschedule with another company. I finally get a call back after waiting for five hours and they told me they were at another job. By the way they're were 10-15 mins from where I was stuck at read more

We were lied to about when our truck would be picked up and delivered to the shop. Then we were told it would be delivered "first thing" in the morning and it was not there until 12:30pm. This company is not to be trusted and is not dependable. There was no communication between the tow company and us and they avoided us by not answering the phone when we tried to find out the status of the tow. read more

0 stars if possible. My experience validates all the other reviews. Called at 7am through and insurance and was given 6 different ETAs. I have been on the side of the freeway for 4 hours. read more

WARNING! As the wife of a former employee, I do not recommend anyone use AT Towing for their vehicle. They are not insured so if they cause damage to your car, you have to fight to try to get compensation from the owner. They pay their employees under the table if they pay at all! They pay no overtime and the employees have to buy fuel for the trucks on their own dime and hope they will get reimbursed. My husband worked there for over a month usually at least 8 or more hours in a day and almost every weekend as well. He received less than $2000 in pay for that time. Payday should have been yesterday and he has not received a penny. And don't get me started on how they treat their customers! read more

This is the absolute worst towing service imaginable. On two separate occasions my mother attempted to use their roadside service through Allstate and was left. I don't mean just left waiting for hours, I mean they actually stopped giving an ETA and never arrived--both times I had to go and get her myself and we had to arrange for other severed the following day. They never arrived and ever contacted us. I would give zero stars if I could read more

If I could give this place 0 stars I would. Called for a tow at 9 AM this morning they were supposed to get it while I was in work, they said 30-60 minutes. 4 hours later I am off, a whole work shift and still nothing! I call at 1:50 PM the lady lied and said he is on his way. 40 minutes later still nothing so I call again she says he is 10 minutes away now, so then I know for a fact she is lying again!!! Went home waited until 4 when the tow truck driver calls and says he will be leaving in 5 minutes. Canceled and complained everywhere I could. Terrible service, horrible dispatcher, ruined my whole day! Do not get towed from here :)) read more

Towed me with Costco insurance. It's was a good experience. No complaints from me. Driver was helpful

Warning , don't use them . Had arrangement to pick up car from vacaville at 9.30 am to go to the bay area. No phone calls of explanation had to chase them for whereabouts of driver who ended up arriving at 12.30 . No apologies. Driver was rude yet seemed capable said he was given wrong house number , he loaded the car and we wanted to make sure of the address to take it , turned around and he was driving out , gone. My son who took the morning off to relieve the car was waiting, no car no contact, had to chase by phone ended up at the house at 4.30 pm Driver said he went on another call . Only plus was the driver was very helpful to get the car into the garage. A whole day of work lost when it should have been a few hours. Don't use them. read more

I completely agree with all the negative reviews before mine. I went through my insurance to get roadside assistance for a slow leak on my tire. I called at around 8:40 this morning, and the estimated time that someone would arrive to help me with 60 minutes. I tried to call the number provided to get an update and then it went to voicemail, followed up with a text message, "Hello, Please leave a text message with your name and inquiry and we will get back to you as soon as possible. Thank you." I messaged them and no response. I followed up with my insurance to understand their ETA, they said it should be 30 more minutes. That came and went so I called again and they said it should be 20 more minutes. That has come and gone and now it is 12:15 PM and no word. Such a waste of time because I now have to call and cancel and get the process started all over again. I hope that insurance companies drop this place from assisting their clients. read more

At Towing - When you try to call and get an update, it goes to voicemail and you receive this text message. They do not reply to your text message. - Towing Near Me - Pittsburg, California

5 out of 5 stars for these guys Drivers name was Haziq, he was super friendly and helped us out with this sticky situation also gave us a ride back home 100% will be calling these guys out again! read more

Very Good Towing Company. The price charged for towing an abandon car was reasonable. The driver was very pleasant. I recommend this company towing. read more

Everything! Never showed up! Made me wait over 3 hours and then cancelled. Pre-arranged through my credit card company

The company/dispatchers are the stupidest people ever. The driver himself was so kind. They company and dispatchers kept lying about the time. I had used my insurance previously the day before for a tow and the tow truck came in an hour like they told insurance and insurance said. This company had me waiting 4 god damn hours! It's not the drivers fault it's the company for overbooking and lying! I told my insurance company to stop using these guys as a service provider because they way the company and dispatching is done is so ass backwards. Even tried to call to talk to a person and they would only text me! Man up! Do better! Stop fucking wasting people's day off your bullshit. If I could give zero stars I would. read more

Very professional! Haziq answered my call, when I needed help, and helped me through the process. Got me a tow truck within 15-20 mins. The driver Daniel was calm and collected and he knew exactly what he was doing! For sure my go to Tow Truck company whenever I need help! Thank you AT Towing and thank you Haziq and Daniel for all your help! read more

At Towing - Towing Near Me - Pittsburg, California

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This company is HORRIBLE! I waited 4 hours for a tow and they never showed. The driver kept sending my calls to voicemail and stopped replying to my texts. Then after over 4 hours of waiting, my service is cancelled for no reason. I would never recommend anyone use this service, but based on prior reviews, I'm not the only one that's had this experience. read more

Very disappointed. Our insurance company paid for towing and this company was dispatched. I was told the company would call to schedule a pickup but apparently they just sent someone immediately and I had to tell them that the vehicle wasn't ready to be picked up and nobody was there to get things out of the truck or with the keys. I told them it needed to be done that evening or between 7-8am the next morning before the crew goes to work and they told me it had to be according to their availability at 9:30-10am. When I told them I'd call back my insurance company because unfortunately that just doesn't work with our business schedule she told me she would confirm the time I needed. I questioned her to be sure that was actually going to happen and she said she can confirm it. Shocker....tow company is only showing up in 20 minutes...right at 9:40am. My crew had to leave for work, someone else had to help us with the keys...very disappointed. Don't lie to me in order to keep the job and then just do whatever you want without regard to someone's work schedule. This is a business. It isn't just because I'm trying to be so specific for fun. On another note the tow truck driver was very nice and polite but it became clear that confirming 7-8am was a lie the whole time. read more

had a scheduled pick up for today between 8am-10am. Tried to call call rejected saying send text.Messaged them, barely got any reliable answer for why the tow was not here. they text back "checking" no other answer. Text after 11am "hello", no answer. Tried to call a second time it auto rejects my call asking me to text. Long story short guy finally calls says he's 10 minutes away at 1:30PM 100% will be there. He showed up 2pm-2pm! Not okay! read more