I had a pre-booked reservation for a van and I had specifically declined the insurance, but when I…read morewent to pick it up they said the $15 Safe Move insurance was MANDATORY. The guy he king me in said it was on the direction of his GM and that it was their local branches decision to do so. I would have left had I not been on a tight schedule, so I was forced to buy something I did not want, nor had contracted for. This was a total bait and switch. Had I had time to go elsewhere, I would have. To top it off, the van was quite dirty and had dog hair all over the seats.

The U-Haul itself was fine, customer service - eh…read more I drove out of my way (not their fault) to return boxes with my receipt. I'd purchased them just in case for frames and ultimately didn't need them. Their policy, and I was assured this upon purchase in Houston, is that they accept returns with receipt if unused. The gentleman at the counter told me I was missing a tie, which I never received, and therefore he wouldn't accept it. Explaining that everything was as I'd bought it (you can tell when a box is used, come on now) he replied "how can I sell that?" The exchange was so argumentative and off-putting. Ok, I suppose it's more difficult to sell returned boxes (??) but that's the policy and it was not adhered to. I left the frame boxes in the giveaway bin - what does one do with those if not moving - for some lucky soul who I doubt could tell they'd sat in a truck for 24 hours. Whatever.

Reserved a moving van 2 weeks before my move date out of town. 2 hours before I was to collect the…read morevan, Enterprise callled and said they had no van or other vehicle available! They also refused to cover any additional charges I incurred renting from another company at the last minute. I sent an email to the branch manager to discuss this poor service and have not received a response after one week ! I would NOT recommend using this company

do not use! they do not have insurance! they will break your things and not pay! run!read more

I've used this company twice and they were extremely professional and understanding, everything…read morewas moved in a timely manner, and nothing was broken or damaged! The guys were extremely nice! They communicated well and efficient!