Knowledgeable staff with amazing customer service. If you're in New Paltz and need work on an…read moreinstrument, I highly recommend Imperial. I've gone to them for numerous guitar fix ups, and, although I've never bought one of their instruments, they have an amazing selection of guitars in various price ranges. The staff is very eager to talk and help out with any questions you may have. The people here are nice and really go the extra mile to create a professional yet intimate atmosphere. 5/5

Imperial guitar and SoundWorks is one of the finest of the independent music stores…read more I purchased many instruments from Bill Imperial and found him to be one of the most knowledgeable and friendly us men in the music industry. He always stands behind his products and everyone of the instruments I purchased from him was wonderful I even brought back instruments from him and purchase new ones, there was never a question just a smile and a call me if you have any problems. I would give them six stars if it was possible. Bruce Delaney

Took my tele here to have a new 4 way switch installed. Had my guitar first a whole month for a 15…read moreminute job. When I got it back the action was screwed up and every switch position was the neck and bridge pickup. This place sucks. I do not recommend.

Great shop Great shop. Came in looking for an acoustic electric after having shopped some other…read moreplaces. Dennis was a breath of fresh air, patient, very competent and low key. He answered all questions, let me "kick the tires" and noodle around with several guitars to my satisfaction, and was very easy to deal with. I did buy an excellent Dean exotica acoustic electric & amp. Cannot sat enough good things about this awesome guitar. My thanks to Dennis. Also decided to take lessons from him. He is a guitarist in his own right and is patient. (As a retired teacher and administrator I do know that patience is a virtue.) His assistant, Louis, is a dynamite guy - also a very talented musician. If you are looking for an honest guy who knows his stuff, then Dennis is the man for you and his shop is the place to go. Shop Local!

John is in Lexington NC now, and he did a moat amazing job restoring a very rare Leon Oud for me,…read morehe communicated progress as it went along, and I am extremely happy with his work. Here's a vid link on it. https://youtube.com/shorts/lZyjLwzOxMY?si=AdXpadVIzCrm3DMA

a true artisan and artist. repaired my violin and was extremely professional, kind, and extremely…read moretalented. I would trust him with my most prized possessions

I was pleasantly surprised by how easy it was to deal with Alto Music online. The personalized…read moreservice felt like a neighborhood store where you knew the employees. I ordered a YSS-875EXHGS soprano sax from them because their pricing was very competitive. I used the chat function to ask a question, and received an email from one of their staff, Victoria. Victoria personally helped me through the process, and walked the sax down to shipping herself to make sure I would receive it quickly. I did not feel like I was dealing with a large multi outlet store online a continent away (I am in Hawaii, Alto Music is in New York), I was dealing with a specific person that wanted to make sure I had a good purchase experience. The sax that I received had some manufacturing issues. Victoria quickly made good with the return and worked through ordering a replacement sax, and made sure I got it as soon as possible. Victoria was personable and extremely responsive to my emails. Based on my purchase experience, I highly recommend Alto Music. It is a first class operation.

I ordered a Taylor GS mini mahogany Friday evening 7/10/26. The order was canceled without…read moreproviding a reason in the email. When I called, he said it is due to my shipping address not matching my billing address. I moved to north carolina 2 months ago for my job assignment. I can even provide my job offer letter to prove. They won't accept and even has the nerve to say my online order is from a VPN? I ordered it from my apartment WIFI without VPN. I will never do business with them again!!! WORST EXPERIENCE !!

What a great experience. We needed an entry-level instrument for our teenager that wouldn't break…read morethe bank but also wasn't junk. Eddie quickly came up with a few options, including the perfect solution -- a Luna with a richer, more robust sound than we thought possible at that price point. The guitar already had high-quality phosphor bronze strings on it, and Eddie made a good deal even sweeter by throwing in a brand new gig bag and capo. He was friendly and professional, and never made us feel awkward for being non-experts on a limited budget. And, he managed to be very attentive to us while also working one-on-one with a pupil who was learning a Hendrix lick. Give Eddie and his terrific shop your business -- you won't be sorry.

We recently left 3 musical instruments at MeKeels Music Shop, for them to find a buyer…read more We did not get anything from them in writing which was our mistake. When we called to find out their progress we were told that he sold one of the instruments. We asked why he didn't call us he said I lost your number. He told us the amount he got for the instrument and we were shocked at how low it was. He never called and told us he had a buyer and the amount he was offered for it. When we called him, he was very indignant on the phone and hung up on us. We went to the store to get the money he had for the one instrument and pick up the other two. When we got there we were able to locate one of the instruments. Upon asking about the other he at first could not remember where it was. Then said oh ya I sold it. But didn't remember the amount or who he sold it to. He gave us what he thought he got for the two instruments. When I told him I was going to put something on Yelp he told me if I did he would come to my house. So remember get something in writing before you do business with MeKeels.

Very helpful customer service. I needed slide grease and valve oil and even though he was out of…read morethe grease, he was kind enough to find his own and give me a generous dab in a cup for free.

Outstanding repair shop. I feel so confident bringing my woodwinds here. Charles Gray knows his…read morestuff. He has worked on my bass clarinet and my kid's alto saxophone. And he's given me good advice in many areas: repair, maintenance, potential future purchases. Highly recommended.

My daughter plays violin. A lot. The people at Stamell are top-notch, super-helpful, and local…read more They patiently helped guide her when we were selecting her first "better" violin. Troy is an expert luthier, and his repair work (which we've unfortunately required...) is first rate. We are lucky to have Stamell around and supporting the Poughkeepsie area for strings. It's actually kinda remarkable that we have a string shop of this caliber in these parts! Now if we can just get a White Castle, a Trader Joe's and some kind of specialty running store. That would be sweet.