All the PAs (never been graced with an MD) and medical assistants I have encountered here have been…read moremarvelous, however the office staff could use some lessons in people skills. The person who schedules is short with me every single time I call and honestly quite rude. I know this is a busy thriving practice, but she is the first point of contact and not a good look for customer service. Thankfully, appointments are, mostly, readily available and being seen within a day or so is possible. God forbid you go there and get referred out to specialty care though, because then you run into the referral specialist who does not answer the phone- EVER! And if you leave a voicemail, does not answer them with a return call. You MIGHT get a response through MyHillChart. Might! But if you do, be prepared to wait for that response and then have it be laced with cynicism. And if you call the office to speak to ANYONE to try to get some clarity not through typed words, good luck!! It isnt happening! Left a message with the advice nurse a week ago, still haven't received a call back. If you aren't happy with the doctor they have chosen for you (especially if sent to someone you specifically asked not to see), getting a referral rerouted becomes a battle not for the faint of heart. Since the phone seems to be broken for this employee there will miscommunication and strife trying to get answers and good chances your referral will have to be rerouted a few times to get to the person of your choice. It will be a lengthy process, even for an "Urgent" referral. All in all, while I am happy with the clinical staff and care they provide, the office staff more than overshadows every interaction making it difficult to do much of anything in a timely manner and without tearing your hair out.

I needed an urgent appointment and Dr. Sockolov's staff and PA squeezed me in the same morning, saw…read moreme 30 minutes before the scheduled time when I arrived early, performed a thorough exam, competently diagnosed the problem and scheduled a referral to an excellent specialist the same day. I've been a patient of theirs for almost a decade and I've been consistently impressed by the courtesy and high-level care I have found there. Thanks!

Wow!! Do not go here!!! Dr. Price is a joke! Not a real doctor who has compassion and care. I feel…read moreused and like they were only after the insurance money they received for every visit. I am so disappointed with the service I had received over the years. I time and time again would try and be understanding of this doctors schedule but to not see me after I have been trying to make appointments for several weeks is beyond me. The receptionist + manager were beyond unprofessional. If you want to be cared for and treated professionally and like an actual patient I WOULD NOT GO HERE. If you want to actually be seen by a doctor I WOULD NOT GO HERE. If you want to be treated with empathy and compassion for your ailments I WOULD HIGHLY RECOMMEND YOU DO NOT GO HERE. This is a real review and I am so unsatisfied with the way I was treated I am going to filing complaints to the medical board of California.

My experience at Dr. Price's practice has always been supportive and professional. I often saw…read moreNina, the PA, and she was great too. It was nice to have a couple of medical professionals who could discuss a situation and concur on a course of treatment if that is what is needed. I had to leave his practice recently and wanted to leave a note on my experiences over almost two decades--which were extremely positive.

CAUTION ! BIG BEWARE ! UNPROFESSIONAL, POSSIBLY ILLEGAL TREATMENT FACILITY…read more The staff and doctors at Integrated Care including Debra Murray N.P., Fatima M.A. and the rest of the staff will make 100% promises assuring you that the cost of the Spravato treatments are 100% covered, not to worry about the monthly unpaid invoices. She , (Debra. P.A.) on multiple occasions, tried explaining to us, that she would 'manipulate the "coding" so that the charges they were submitting to BLUE CROSS insurance would reflect some made up reason for a non-existent diagnosis that would get them to cover these treatments, 100%!. We didn't quite understand what Debra was telling us at the time. It never felt quite right with us. It almost felt fraudulent, it felt suspect and even shady and is the primary reason that both my partner and I left INTEGRATED CARE and went elsewhere for continued treatments. They, usually "Debra", on multiple occasions, told us, there's just some sort of "lag time"in payments from BlueCross-CA. Eventually, when the unpaid balance was becoming so large and 100%, unpaid. We both felt very uncomfortable about it and discontinued with treatments at IntegratedCare, regardless of the multiple conversations with them assuring us "not to worry" is just some kind of office error. They assured us both, that "eventually, the entire bill would be covered and to "just toss the invoices into the trash". They even kept incurrageing my partner to keep coming for the weekly treatments. All the while, his balance kept growing bigger and bigger. Apparently, the information and instructions that they were telling us? They were either inaccurate or possibly just a plain lies. They made mentions on telling, possibly fabricated information to the BlueCross, so why would I trust them to be honest with us? Over the past year, we are still today getting monthly statements today more than a year later. The stressful PAST DUE OR GOING INTO COLLECTIONS letters start coming in with a past due balance of $7,292.78 ! After numerous attempts to resolve and numerous promises that there no need to worry. Why couldn't they just be honest with us in the beginning or at anytime? Why would they encourage us to continue with weekly Spravato treatments for nearly 8 mos. Why wouldn't they inform us that the insurance was not paying their "bogusly coded charges"? while no payments were being approved by insurance? They never bothered to mention anything about it to us. What kind of business does that anyway? WHERE ELSE WOULD A PRIVATELY OWNED CLINIC CONTINUE PROVIDING "UNPAID" SERVICES FOR 7 MOS? ZERO payments received !! It ridiculous to imagine any medical, "niche" clinic to allow this kind of practice..The charges were more than my partners total income at that time !Over one year later, the obnoxious and bogus past due notices keep on coming on the first week of every month, showing still, no payments made. I now believe that they were repeatedly lying to us, telling us that ALL SERVICES WOULD BE PAID IN FULL. We eventually found another location in which all the needed treatments and services would be covered 100%.. BUYER BEWARE. THEY WILL LIE TO YOU, JUST TO KEEP YOU COMING for treatments while knowing that the treatments aren't being covered by insurance. I believe they just want to keep the number of patients as elevated as possible. That bottom line $$$ is #1 for them. This went on for around 8 mos.! We can no way afford $7,410 or around $10,000.00/ yr. for Spravato treatments for anxiety, depression & PTSD. Nor did we ever "verbally agree" to pay out of pocket for the services. THIS has become a big source of anxiety and depression in itself, over a year later. Thanks alot I.Care. We all know. We will never actually be made to pay this "BOGUS MEDICAL INVOICE". I am no expert, but am starting to believe that they will gladly take it and use it for a income TAX WRITE OFF write off, against the insanely hugely profitable, lucrative margins they work with there. I believe it's several hundred percent mark-up for a relatively cheap pharmaceutical given and supervised by a couple underpaid LVN'S and M.A's. I believe this was possibly there intention all along. I feel this practice is just plain dishonest, wrong and possibly even illegal. We have been very patient, waiting for some kind of resolve on this invoice. We should not be receiving any statement with any unpaid balances today., .Its now been just over a year. Still getting those statements. We are just fed up with this place. The dishonest and manipulative tactics used by the staff at Integrated Care is pretty sub par, even for the far less than desirable medical services community we are all living with today. I hope this review might prevent someone else from being mislead or maybe even lied to as we were by this very possibly, unethical Spravato clinic. You might end up with another giant sized unpaid bill when you leave there. Be careful

I have been a patient of Dr. Tepper's for over 6 years. Dr. Tepper and his staff are the most…read moreattentive, kind, and competent group of folks. The care quality is superb on every level.

Unfortunately, this doctor has folded to the obsession with money versus true patient care. My…read morefamily has gone to Dr. Hawkins for 15 years, and this office now takes advantage of "coding additional care appointments" for conversations of "how is everything else going" or "any other concerns?" When you have known someone for 15 years, you don't shy away from answering how everything is going, as you don't think that you will be taken advantage of by answering this question. Meanwhile, Dr. Hawkins is seeing $$ as she is coding everything you discuss for extra money. Then, you receive surprise bills for multiple visits during the same visit, same time slot, same ten minutes. Very unfortunate to see a doctor who was great and (seemingly) caring turn to this.

She is lovely. We did not start off so good; my child was going through something hard to figure…read moreout. She worked with us and established trust. It was hard to trust healthcare providers after so many had dismissed what was going on. She really worked with us to find an optimal outcome. The office staff can be hard to work with at times, but the doctor is top notch.

Dr. Kwok retired about 2 years ago she's no longer working she was my doctor for 35 years sorry to…read moresee her go enjoy your retirement dr. Kwok

If I could give six stars...I would! Dr. Chang and his staff are all top-notch professional,…read moreefficient, thorough and caring to the highest degree. From making an appointment (where 9 times out of 10 the staff personally answers on the first or second ring); to the modern & clean (zen-like) offices; to prompt and efficient check-ins; a digital (computerized) practice for all records and activities and, most importantly, thorough and professional exams. Whether last minute or scheduled months in advance, I've rarely had to wait more than five minutes to get into an appointment and can normally get into an unscheduled appointment with 24 hours. Dr. Chang's personal follow-through on tests or other areas of medical attention is consistently reliable (e.g. personal phone calls). Dr. Chang and his team (including his wife as his medical assistant/office maanger) ... this practice deserve all the accolades (and patients) they can get.

Not only is Dr. Chang skilled, ethical and kind (many physicians are...) but equally important is…read morethe fact that his office and staff are on the ball and honest when they say they will "...get back with you..." (a euphemism for "maybe we'll tell the doc; maybe not" in most offices. In this era of office staffs not giving a damn, and call backs a week later (if you're lucky), Dr. Chang's staff and office attitude is a joy to behold. Let's hear it for Independent Physicians in this era of [mis]Managed Care...Thank you!

I was auto assigned to this clinic by my insurance. When I called, they mentioned Dr. Krishna is…read morenot taking new patients and was asked if I wanted to see his PA Audrey. I agreed. Audrey was good and caring. She can improve on her hygienics though. But the main concern I had with this place was the office and referral system. They are very disorganized. They took forever to get referral approved despite my multiple calls. They can not resolve the issue with the insurance company. The front office is equally bad. They can not even forward my messages to the physician or other personnel.

This clinic a REFERRAL Mart, the only thing they do is refer you for another appointment, and that…read morethey do that VERY slowly. You never see the Dr., you only get the fresh out of school, wet behind the ears, doe eyed PA. The Dr is too busy to actually see you (unless you mention you will be reporting them to Consumer Affairs, then he drove his Benz right over from golf course, and came right in). They practice pass the buck medicine, or is PRACTICE too strong a word (meaning you would actually DO something), as I found them to be of the more insurance collecting mill-n-bill type. I think whatever hack medical school these folks went to was off the box of cereal. When the PA goes in the other room (every visit) I think she googles it on webmd, and comes back with a cracker jack answer. I didn't like the service they provided, and asked to be called back, they of course made me come in to the office wasting my Personal Leave, and we accomplished NOTHING, why couldn't we do that by phone? Find yourself a REAL doctor, these folks are hacks. The Physicians Assistant was also a bit off hand rude, and dismissive as well.

Even though I wasn't able to get a physical at this location due to the weight requirement, the…read morestaff went above and beyond to get help me find a place that was able to do it. PHENOMENAL staff.

Every time I visit, the staff is incredibly friendly and welcoming, which instantly puts me at…read moreease. What I love most is how quickly I'm seen--I've never had to wait long at all! The clinic is always clean and organized, making it a pleasant place to be, even when you're not feeling your best.

This is my first year with Dr. Jain as my PCP through Hill Physicians HMO…read more This doctor is kind and friendly, you get the sense that she cares. Seems very knowledgeable and performs a thorough examination, better than I was usually receiving for an annual physical. She referred my for a first time colonoscopy due to my age. I probably never would have had this important test done if it had not been for her suggestion. She also referred my to an excellent dermatologist. You will not be disappointed choosing Dr. Jain if you want a caring, respectful physician who takes your health seriously.

I saw Dr . JAIN last week. Basically she needs to retire…read more If Dr Jain is not a gyno, then she should not be performing gynocologist stuff. She asked me if I had a gyno. I told her no. So why she did not refer me to a gyno the day I saw her.. When it comes to my health, I want a doctor to be rto take care of the results as soon as possible. Not a good doctor in my own opinion.

Customer service The customer service is outstanding here,…read morethey always talk with you and provide great assistance to your personal needs and goals, they really care about the things your trying to work on and accomplish in your life. They also brought me snacks, tea and water. Services Leg compressions: So comfortable, feels good helps the blood floor evenly thought out my legs and body, I was on setting 7, and it felt really good you get 1 hour Cryo therapy: I loved this the most, they give you some compression socks, slippers. Headband, robe for your body and bottom half, and some hand mittens, you have to use the slippers, mittens, and compression socks, everything else is optional the guy asked what degrees do I wanna start with, I said which ever he preferred, so I started at -182 degrees, it felt really good on the body, there's a screen you can see the temperature inside and you can see how your body is changing ever minute, it will say things like: your body is adjusting to the cold, ECT ...... All and al this place is good for self care, I have been on a self care bye this whole year and I need to start coming in more then I do now I love it here and will forsure return

I get IVs regularly, but not at this business. This location offers a more laid-back experience…read morecompared to other facilities that tend to feel more upscale or luxury-focused. The staff is generally polite, but at times there is a noticeable lack of professionalism. For example, during a recent visit, the weekday front desk staff openly discussed a client who had just left, referring to them as "funny" in a negative way and made other complaints--while I was still present. The level of comfort in having that conversation in front of another client was concerning and gave the impression that this may be a common occurrence. Overall, the experience is decent, but improving professionalism--especially around client privacy and discretion--would make a significant difference.