Let's face it, Genna doesn't have that many reviews because all of us are worried new clients would…read moretake her away from OUR dogs... :D Where to start? Since I found her in February, she's been nothing short of a life-saver and has become a huge part of my dogs' lives AND become a dear friend. When my schedule became impossible and I started finding notes from my neighbor on my door when I'd get home at the end of the day, I knew I needed to find someone. In came Genna, who loves dogs and animals to the core of her being, and who has - to my chagrin - cleaned up a myriad of crazy messes my dogs greeted her with. She walks my two large pups numerous times a week and even though I never asked her to, she lets me know when she's arriving and sends me fantastic photos of the dogs EVERY SINGLE TIME. Simply put, if you need someone who'll love and look after your dogs and probably do a better job at it than even you? Hire Genna and her employees... but please don't take my time slots. Seriously!

We were nervous to have someone come watch our dog while on vacation..... In comes Genna, she was…read moresimply amazing. I will never board a dog again. She would always come at the same exact time every day. She made sure to update us with plenty of pictures of their walks and adventures. I promise you will never find anyone better to watch your pets! We will never be worried ever again to go on vacation. Thank you so much Genna!

I'm surprised with all of the great reviews when I can't even get them to pick up the phone or call…read moreme back. I have been looking for a reliable pet sitter for my dog when I go out of town for work (which is somewhat regularly). I have tried on three different occasions reaching out to them and I've never gotten ahold of anyone when calling or have I ever received a call back when I've contact them through the website or left a voice message. Seems pretty basic to call a potential customer back (and I would have been a repeat customer) if you are a business, but hey what do I know? Based on this, I will not be reaching out to them again as I can already tell they are unprofessional.

Rachael was fantastic!! Meet and Greet was fast and easy!…read more Our kitty boys were well cared for and our home was kept safe and clean! She even grabbed an unexpected package off our porch! We will definitely be asking for her by name again! Thanks Muddy Paws !

What a relief! The most stressful part of traveling for me is leaving my Furbabies at home. With…read moretwo senior cats who both take medications I was hesitant to try this. But part of what Diane does is a "home visit" to see the animals at home with owner. It was a comfort to me and also gave me a chance to see how they were with my cats. No "fake" animal love here! They respected my cats space and asked lots of questions. I love the notes left each day and the texts (even a photo!). Highly recommended!!!

I'm unable to reach paws and go. They still have our house key. Concerned about them. They were…read moresuch amazing pet sitters

I called to set up for someone to stop by place for a couple days to feed my kitties. The person I…read morespoke to wanted to set up a time before to get the key and check out my place, I asked if noon was alright so I wouldn't be missing work and would meet them during my lunch, they asked for sooner and we agreed on 10am. I took the morning off work to meet with them. Bottom line: Complete no-show, no phone call or anything, and I am now missing precious hours from work before my vacation. If they can't be trusted to meet with clients with times that they insist on, how can they be trusted to remember to visit my animals?

How strange that my review vanished. So instead of two stars, I'm giving one this time. Balance…read more Visiting out of state family, I flew across state lines. Therefore, my phone service stopped working. I didn't remember that this happens, so it didn't occur to me. After a few days of not hearing from the cat sitter, I thought no news was good news but wondered if I should text her instead of waiting. She called my brother and yelled at me on the phone, accusing me of ignoring her alleged messages--messages I wasn't receiving. She was condescending, accusatory, and arrogant. I was utterly flustered and had no idea what she was talking about. Right after I hung up, someone suggested I completely turn off my phone, so I did, and when I turned it back on, I suddenly received many text messages, including hers. But that doesn't excuse her behavior. There are much better ways to communicate than insulting and accusing your customers. Also, my cats had gained a lot of weight while I was gone. Holiday season or not, I prefer cat sitters who spend some time playing with my sociable cats rather than dashing in and out.

5-Star Mobile Pet Grooming Experience!…read more I couldn't be happier with the service from Pawfect Love! They come right to my doorstep, making the whole process so convenient and stress-free for both me and my pet. Been a client for years with no plan on changing! The groomers are kind, professional, and clearly experienced. They took the time to make my pet feel comfortable, which was a huge relief since my dog can be a bit anxious.

As someone that has worked with and having my own animals for 40+ years I've always relied on…read morepeople that I know to care for them when away from home. This was the first time I had hired a stranger to care for my animals and home. Everything was in tip top shape upon our return. Animals, home and garden are all thriving. Thanks for the excellent care and will definitely use this service again!

We love bringing our dogs here. The staff and owner are amazing and very friendly. We never worry…read moreabout our pets when we go somewhere and leave them here. The area is great with a large outside area for pets.

I needed to find a place to board my eight year old part Chihuahua part pug (aka Chug). This is a…read morenice small business and you feel like you're in the middle of the forest. All the kennel areas are very clean and the staff listen and take notes about your pet's quirks. I dropped her off on a Monday morning and picked her up Wednesday afternoon. I could tell she had been well taken care of and she will definitely be going back when I have places I need to go that do not allow dogs. Lola gives Klassic Tails Inn a paws up

My kitty stayed here for a week and I was sent update photos several times. Great little spot for…read morehaving your kitty looked after!

Our two cats have stayed at the Kitty Cat Hotel many times, but our last stay warrants an amazing…read morereview! We went on vacation for two weeks and left our cats with Trish. They were happy and cared for, and we got great updates and pictures while we were gone. We flew back to Portland in mid-Jan 2024 (right in the middle of the terrible ice storm) and got stuck in Portland for a few nights because of road conditions. Trish was so nice about our delay and let us extend our stay. When we finally got back to Eugene, the ice was insane, and it was unsafe to drive across town to get our cats, so Trish let us extend our stay again! And then! The ice thawed, and a tree fell through our roof, collapsing our ceiling. Trish was, again, amazing and understanding and allowed our cats to stay even longer while we worked through the disaster and patched up the ceiling. I seriously don't know what we would have done without her, and I cannot say enough good things about Trish and the Kitty Cat Hotel. The facility is clean and the rooms are fun and our cats are comfortable and always return home happy. The Kitty Cat Hotel is a phenomenal place to care for your cats, and you never have to worry -- they are well cared for and loved here! Thank you Trish, you are the best!