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    Field Packaging Group

    5.0 (1 review)

    Services - Field Packaging Group

    Shipping centers

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    8 years ago

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    OfficeMax

    OfficeMax

    2.1
    (16 reviews)
    $$

    When it's impossible to find an associate for help you have a problem. When you finally locate what…read moreyou need on your own and get to the register to find no employees to ring you up then you have a bigger problem. When it takes five minutes for someone to show up from the back room to check out customers then you have a huge problem. With such bad service here I can only assume that shrinkage (theft) is a huge problem. Not a good business model and not a good place to shop.

    step in to get help, employee was on her phone, by the register, no employee at the copy center,…read morewhen I interrupted her texting, to ask for help, she had the manager step in as other employee was absent, or running late. manager apologized indicating he had no idea how to run a business (the copy center), indicting employee was on her way. After waiting 30mins, employee came, and attended someone else, even after manager stepped in to indicate I was here, first. Decided to take her, and design a whole business card for her. I stepped in, and instead of reasoning with me, or at least turn the machine on, she tells me it's going to be sometime before she can assist me, as the machines were still off. Manager couldn't even handle a simple task of turning all machines on, not even the employee at the register could step in and turn them on, instead just on her phone waiting To be interrupted by someone like me. As she takes 30mins to actually attend me, 1hr later, its. As if this is her first day on the job, training is horrible starting with the manager, everyone should know how to step in. Then she ruins my order, instead of finding another solution, she just tells me what would be a better solution, it took her another hour to complete 3 prints, I was there for 2 hours with continuous mistakes. She saw me cry with frustration, still trying to assist other clients, in between, why can't they wait an hour like I did?! They have to find a better solution, sign in sheet, more employees, better training, manager should be fired.

    Staples

    Staples

    2.2
    (33 reviews)

    I've gone to ordering all of my office supplies on the apps since that became the only option back…read moreduring the pandemic and I realized how convenient that is. However, I accumulated a ton of in cartridges. So I had ink cartridges that I needed to recycle for $20 rewards credits and went to Staples on 96th and Cicero in Oak Lawn. The employees were polite and helpful, but I was baffled at the fact that they did not have the ink package that I ordinarily purchase! Also, the cost of the ink was pretty high.

    I went to return an Amazon order. Chris insisted he only needed to scan 1 barcode for the return…read moreeven though I was returning 2 different items. He assured me that the other barcodes automatically generate. Few hours later, I get a refund on 1 return but not the other. I contact Amazon and they said the code never got scanned. After calling the location, Mickey and the other representative both hung up the phone on me and kept putting me on hold in the middle of me speaking. When I got back to the store to see why my return hasn't been initiated, I had to wait 30 min while they can find my package. Then Mickey tells me the GM Jeremy was there. I asked to speak with Jeremy and he showed no interest in what I had to say, telling me he just recently took over this store. Overall nobody cares at this location and will give you dirty looks when you tell them that they made a mistake. Definitely take your business elsewhere.

    Staples

    Staples

    2.9
    (83 reviews)

    Visiting Chicago for a conference, and in need of some items that I had left behind, I'm glad that…read moreI was steered here by Palmer House staff, because staff member Kenyatta exceeded all expectations. Brief store visit netted everything that I needed, and the items I bought were because Kenyatta knew her store and what was in stock.

    This location used to be good; but it has gotten progressively worse over the years. I used to get…read moregreat customer service here; however I've noticed within the last 6 months the quality of employees has gone down. I go there to use the print center occasionally; in adddtion, to get office supplies and for Amazon service (for pick up and returns). Staff is slow, surly and unhelpful; with zero interpersonal skills. The icing on the cake for me (why I will NOT be shopping there anymore) occured yesterday. I went to drop off an Amazon return; stood there for 5 minutes; rang the bell on the counter to indicate I'm waiting. Still no response after about another 5 minutes; rang it again. This time a large, surly gentleman yelled from another aisle "I'm coming." No apology to say, "sorry I'll be there in a moment......" He then finally came (still no apology) and mumbled (without making eye contact) return code..... He looked at it, then said "this is not a return for Staples. At which point I showed him my phone where it clearly said Staples return. He then mumbled "oooh" (still no apology). I then asked "do you have everything you need (could not WAIT to get out of there....); he mumbled yeah.... I went upstairs to ask the cashier to speak with the Manager. Imagine my surprise when she told me the guy who treated me so rudely WAS the manager Adam. Game over; I'm done with Staples. And people wonder why brick and mortar stores are doing so badly; it's online for me from now on. And I will once again start taking my Amazon returns to either my neighborhood Whole Foods or the FEDEX store, like I previously did.

    Field Packaging Group - officeequipment - Updated June 2026

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