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    Fieldstone Windows

    3.0 (6 reviews)
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    Canadian Choice Windows & Doors

    Canadian Choice Windows & Doors

    (59 reviews)

    Pine Grove

    Please Never Ever deal with Tony D. as your sales representative in Ontario…read more Our family had an extremely disappointing experience with him and it wasn't until the day of installation when Additional issues occurred, that I discovered countless other negative customer reviews about this same sales representative that I wish I had seen sooner. Tony repeatedly provided us with mis-information and contradicting information via text message, email, telephone and in person. His blatant arrogance, condescension, belligerence and extreme unprofessionalism in our own home to my elderly parents and via messages and phone conversations is more than enough for us to be left with such a poor experience and an unfortunate end to what was actually a wonderful job done by the Installers. Tony will raise his voice and become extremely aggressive when you question him about the contradicting information he provided. He will speak over you, become louder and louder and actually insult you on a personal level. Completely unacceptable! We have since heard from other's of their almost identical experiences with Tony. The customer service experience is what people remember most and it is extremely unfortunate that it has overshadowed what was supposed to be enjoyment of looking at our new windows and door at the end of the day.

    I hired Canadian Choice Windows & Doors in Edmonton in April for a $16,400 window installation, and…read morethe experience has been nothing short of a nightmare. The wrong windows were delivered for my basement bedrooms, yet I was pressured to make full payment before the mistake was corrected. Despite repeated instructions to salesman Arthur that the windows needed to extend 1.5 inches for future siding, they were installed incorrectly. Communication was consistently directed to my boyfriend and father--neither of whom live with me--instead of me, the homeowner who paid for the project. When the installation issues became clear, I was met with hostility and told the company would not honor the 25‑year warranty that was a major reason I chose them. Over the years, I've tried everything--messages, letters to the owner, reviews--to get this resolved. I was eventually blocked by the company. Recently, they contacted me through the BBB claiming they wanted to "make it right," but in reality they've skirted all responsibility. Today, I went to their showroom during posted business hours (Monday-Friday, 9-5) and found it closed. When I called, I was told to come back during regular hours. I explained it was 2:53 pm--well within those hours--and they repeated the same line before hanging up. This is the worst company for customer service I have ever dealt with. They do not stand by their commitments, their warranty, or their customers.

    WindowTech

    WindowTech

    (10 reviews)

    What an amazing expirience with this company! Everything went smoothly from the initial stage until…read morethe end. Ken was a real pro. He educated us about all possible options we can choose from and gave us a very reasonable offer. Installers did a great job as well and overall we are so happy. The place was left clean after the installation. I recommend Windowtech to anyone who needs windows or doors. Good job!

    We ordered 12 triple-glass windows from Windowtech in April 2026. The 2-day installation (June 8-9)…read moretook 4 days due to severe crew delays. Per sales manager's request "don't disturb contractors", we tried to be respectful homeowners and stay out of the crew's way. We ordered Pizza, fruits and drinks for them on Day 2 noon to appreciate their hard-working in the hot weather. ​Following heavy rain on Night 2, we inspected the site early Day 3 and discovered every delivered window was 1.5 to 3 inches shorter than specified in the signed contract. These 1 inch above gaps were only filled by foams. The size of gaps violate the Ontario Building Code and National Building Code of Canada (NBC) and the standard CAN/CSA-A4404.4 (Window, Door, and Skylight Installation). It leads to various concerns on weather exposure, structure, house exterior looks and etc. ​The crew's lateness directly exposed our home to storm damage. On Day 3, the installer arrived 4.5 hours late with incorrect interior trims. On Day 4, they arrived 2.5 hours late. When heavy rain started at 4 PM, making exterior trim installation impossible for two windows, the crew refused our requests to apply temporary weather seals. In total, 6 windows were ever left unprotected across 3 days of thunderstorms. ​On Day 4, we halted the project to hire an independent inspector, leaving 5 windows incomplete (including the 2 missing exterior trims). In response, the sales verbally threatened us over the phone on Day 4, and another representative, sent a threatening demand letter for full payment in the evening of Day 4. Neither of Windowtech employees ever visited our property to inspect the incorrect window sizing or the storm exposure before issuing these threats. We were left to deal with protecting two windows exteriors ourselves in a rush before the next rain comes on June 14th. We have to cancel planned father's day activities and summer trips because of the situation.

    Fieldstone Windows - windowsinstallation - Updated July 2026

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