Such a horrific disappointment on such a very special day. My mother battled cancer and won the fight. She is now cancer free. God allowed her to see another year. Because of this she wanted to celebrate her birthday, but also her life! We went all out!! We ordered a beautiful cake. It had chocolate covered strawberries. It had basket weave icing. It was decorated with black trim accents to coordinate with the theme of the formal dinner party. Long story short we picked up the beautiful cake in an suv (FYI..a $300 cake that didn't come in a box) Had no previous knowledge of that. We laid out a slide resistant grip thingy as told. We put it on a flat surface. The suv was air conditioned. We drove off and less than 15 mins down the road the cake started to fall apart. The flat tray thing that the cake was placed on wasn't moving at all due to the slide resistant grips on it. What was sliding was the icing from the cake, and the strawberries started to roll off, then the layers started to slide. It was a mess. By the time we made it to our destination our cake was not worth $300. It was disastrous. The icing had literally peeled away from a whole side of the cake. One of the tiers had slid so far that the cake had a step effect. Their business was informed, but we were told it is posted once cakes leave their business its not their business what happens to it. I get that, but at some point it's possible that they can be liable for fault. We didn't drop the cake. We didn't mishandle the cake. We weren't driving recklessly. What did we do wrong??
Will give credit for the flavor of the cake, because that was good. We didn't have a back up cake so we had to present the cake to the guests. Of course all of the strawberries were removed, the basket weave was reworked, cupcake can icing was used to repipe. Strawberries had to be strategically placed to hide areas that couldn't be helped. What made it worse is that it was a formal affair, black and white formal attire. Then there was a jacked up cake not fit for a child's birthday party. read more