Let me start by saying the cleaners I've had consistently for the past 6 months have been nice and…read morearrived on time (Franciela is wonderful). However I have had a few hiccups over the past few years since I've used their service. Nothing I couldn't get over and that they didn't try their best to correct. I'm pretty easy going and understand stuff happens. What is leading me to write this review today is how their management handled my particular situation as a loyal patron of a few years. I have had a biweekly cleaning scheduled consistently for the past 6 months. Haven't asked for much change and always get my two cleanings a month - same day, same time. I asked for an EXTRA cleaning this month, so I wanted them to come MORE. The way they entered into their scheduling system deleted my current scheduled time. So to my surprise after I woke up early and spent an hour prepping them to show up at 8 AM, no one came. I called and asked what was going on and I had to follow up twice. They said I wasn't on the schedule until the 29th! I told them I needed it done today and they could not find a way to make that happen for me after I have probably spent close to $10k with the over the past couple years. I have 3 small children so it's not the most convenient to have services like this canceled and then rescheduled. Plus I stripped all my beds and picked up everything for them so they could do a deep clean, all for nothing. Instead of offering any resolution other than "we are sorry, we don't know why this happened", I was pretty disappointed to say the least. Needless to say I will be providing my business elsewhere.

I asked for a deep cleaning of bathtub and kitchen sink. Lao and her friend did a fantastic job. I…read morewas very satisfied and would recommend to use this service. They asked me to give them credit card info before the service, which was a bit suspicious, but it turned out it was fine.

Efficient, professional cleaning services at a great value! I was very impressed with the result…read more Thanks to Rivail, Kinard and Sergio.

PTC has cleaned our office here in Bressi Ranch for some time. Over the past years we've had a few…read moreof the lady janitors. However, Marisela Uriostegui is hands down, the Best of the Best! She is thorough, trustworthy, dependable and loyal. I had an injury which prevented me from me from overseeing some of the areas, this is when most people would skip some of the detail; NOT MARISELA!! Bressi Ranch is a large property with a large recreation area, consisting of a junior Olympic pool, wader, spa, clubhouse and four bathrooms, containing six parks, which produces a great deal of trash; this property is not for the weak. PTC stands out as a cleaning service company, due to people like Marisela. When you are represented by someone who has integrity, and a work ethic that cannot be taught, you know the company will excel. Great job PTC! Dawn Navarre, Community Director Bressi Ranch HOA.

Hope's Janitorial Service has been working with us at Fabtex, Inc., and we are extremely satisfied…read morewith their exceptional work. They consistently maintain cleanliness in our office space and demonstrate professionalism in all their services. We highly recommend Hope's Janitorial Services to any office seeking efficient and high-value professional cleaners. If you are considering any cleaning service for your needs, be sure to choose Hope's Janitorial Services.

I reached out via Yelp to find cleaning services for my office space. They quickly responded,…read morescheduled a walk through for the price estimate, and we reviewed exactly what needed to be done. The same week they were able to schedule a time that was convenient for us for our first cleaning and it was done really well. We are very happy with their services. We are now on a set schedule with them. They price very fairly. The cleaning staff are also very friendly and professional and bring all of their supplies with them. Thank you!!

words cannot express how impressed I am with Arce's cleaning service. the thoroughness of the…read moreladies working throughout the home was remarkable. one of my main reasons was all the baseboards being cleaned, they were sparkling when they finished. i requested a deep cleaning and could not have been more satisfied. Do yourself a favor as summer comes to a close..... refresh your home for the fall and winter. it will be the best gift you could give yourself.

I am SO glad I found Arce and her team! I have high standards and I don't think this house has ever…read morebeen cleaner! She will use any product that you'd prefer and provide, but they have all the supplies they need as well. She charges what she and her team are worth and, while not inexpensive, we got every penny's worth and her employees make a fair wage, which is important to me. Highly recommend to anyone looking for a cleaning service!

I would highly recommend JAMS services for your restaurant clean up…read more From the beginning to finish, Mike is very responsive answers all your questions promptly and thoroughly and his crew comes in and works hard to get your restaurant clean. I appreciate that Mike stays in touch during the whole process with updates and pictures. Truly appreciate Mike helping us out to get our restaurant ready to open and will definitely be a repeat customer for all our deep cleaning needs.

We have been using JAMS for a couple of months now and I would highly recommend them for any…read morecorporate cleaning needs.

I worked with Kiran and she's wonderful! She responds quickly and she's so kind and easy to work…read morewith! She was able to get a team in for me the next day:) Her team of 3 were amazing, they were friendly, professional and hardworking, they did an excellent job on a move in cleaning and I would highly recommend Got It Maid! Great price and service!

Was looking for a last minute move-out cleaning service through Yelp and found Got It Maid. Spoke…read morewith Kiran through messages and then over the phone. Super quick responses and reasonably priced! Anddddd they work on weekends too! Anddddd they saved me because I was freaking out about having to clean after packing and moving. I had scheduled my cleaning for a Sunday afternoon and received a call from Kiran saying that the team they had originally assigned was going to be later than the original time slot because they were at another place. Unfortunately that wasn't going to work for me so Kiran came herself to clean my place! She and Alex did an amazing job and made sure everything was clean and pretty! They were super nice and Alex ended up having to help me clean off a couple of things that were in the garage that I was taking with me (because I can't do spiders) and even helped me put them into my car because they were heavy. They took a little bit longer to clean my place but I'm glad they did because they actually cleaned so many things that other places would have you add on. I would definitely recommend them to anyone and go through them in the future!

We had them start last week as we were very unhappy with our current service. They did a really…read moregreat job! In the kitchen, appliances were moved so the surface could be cleaned. When we did the walk through I showed them the basic services that should be part of the weekly cleaning that were not being handled by our current vendor. With 14 people using 3,600 sq feet of office space and two bathroom having things cleaned properly isimportant. Thank you

I had such a great experience with Smart Janitorial! When I needed deep cleaning service for my…read morebusiness, I wasn't sure what to expect, but my account representative, Issac totally put me at ease. They walked me through everything, and before I knew it they had started the work. What stood out most was their work attitude and performance. It's rare to find a company that makes things this easy, and I will use them again in the future.

My initial experience with Art's wasn't great. The first deep clean (required before starting…read moreongoing service) wasn't impressive, one of the people they sent was sick, and they tried to charge a different rate than they quoted via Yelp. I decided to stick with them, though, because they're very responsive to criticism, and seemed to genuinely make things right. After a few months of service, I'm glad I did stick with them. Our regular cleaner, Asel, is phenomenal. Any changes to schedule, etc., are communicated well ahead of time. Pricing isn't the cheapest, but it's also not the most expensive (for whatever reason, cleaning services in South OC are just very, very expensive, even compared to NY, where I was last).

I scheduled a post construction cleaning two days before moving in. They showed up, resisted to…read moreclean because there were some workers at the house. I asked them to please clean anyway and they demanded the AC to be turned on. It was hot even with the AC on and they left! Very unprofessional, very unreliable, unrealistically high maintenance, and unaccountable for their responsibility as a post construction cleaner before my move in date! I was lucky to find a cleaning crew that came the day of after they left and still worked thru the hot weather.

We hired Pronto Cleaning to handle the common area maintenance for our commercial plaza -- business…read morehall areas, restrooms, and outdoor courtyard spaces -- and couldn't be happier with the results. Luis, the owner, has been fantastic to work with from day one. He's incredibly responsive -- quick replies whenever we reach out, whether it's a routine check-in or something that needs immediate attention. That kind of communication makes a huge difference when you're managing a busy property with a lot of moving parts. The crew's attention to detail really shows. Our restrooms stay consistently clean and well-stocked, the business hall areas always look sharp for tenants and visitors, and the outdoor courtyard is well maintained despite heavy foot traffic. It's clear the team takes pride in their work.

What an Outstanding Cleaning Service! We recently moved into…read morea new building under a very tight schedule, and I reached out to Luis from Pronto for help. From the very first call, Luis was professional, responsive, and incredibly kind. He came out right away to inspect the building, gave us a fair quote the same day and even made room in their busy weekend schedule to accommodate our urgent move-in needs. They cleaned our entire building including the floors and the before-and-after results were phenomenal. The place looked completely transformed especially production floors were in very bad shape. I was so impressed with the quality of work, attention to detail, and overall professionalism that we decided to sign up for ongoing weekly cleaning services starting this weekend! I'm truly grateful we found Pronto. If you're looking for a reliable and thorough cleaning team, I highly recommend giving them a call. I'll definitely be updating with more reviews as we continue with their weekly service! Thank you again, Luis and team!

We called a few days ago to book a cleaning and said we were looking for two cleaners. We were told…read moreit would be 1.5 hours for $150 ($50 per cleaner, per hour). The arrival window we were given was between 9-10 AM. Though we were told that we would be notified 30 minutes prior to the team's arrival, we didn't receive any texts. Today, Esperanza arrived alone at around 9:55 AM and said it would be $150 for 3 hours. Though we expected 2 cleaners for 1.5 hours, we agreed. Esperanza told us later after 2 hours of cleaning, that the kitchen and living room would take 2 hours instead of 1, so our total would change to $200. This was a little unexpected but we agreed to this too. However, she finished after a total of 3 hours of cleaning, she didn't need the additional 4th hour. But when we were about to pay, she charged us $200. We ended up paying $180 but she did maybe an extra 5 minutes at most, not a full hour, for the extra $30 we paid. Esperanza was nice and she cleaned our place well. We just weren't very satisfied with how what we agreed on, and expected, kept changing. Also, I'm not very sure if they take out the trash or not. When I asked, Esperanza agreed, but she looked a little surprised, so I guess this is one extra thing I was left wondering about.

***** Edited to add, Maid in Orange reached out to me yesterday to apologize and take full…read moreaccountability for the ways their office staff dropped the ball. Happily changed my original rating of 3 stars to 5 stars and am looking forward to my next cleaning! ***** Let me start by saying that Karen did an excellent job - 5 Stars!!! However, I would give the office 1 to 2 Stars. I've used Maid in Orange off and on over the past 4 - 5 years and often recommend them to friends. For this particular visit, I booked one technician for three hours, with an arrival window of 2:00 - 5:00pm. Both the website and the reminder email make it VERY clear that this is an "arrival window" and not the actual hours that the technicians will be in your home. So, I planned my day around being home at 2:00. You can imagine my surprise when my teenage son called me at 1:25pm to tell me that someone was at the door to clean our house! For this particular visit, I did not want my entire house cleaned, I only wanted specific rooms/areas done. Because Karen arrived when I wasn't home (and because my son didn't know which areas of our home I wanted her to clean) she ended up cleaning and moving things that I didn't want her to touch. And thus, 15 minutes of the time that I paid for went to waste. Again, this was NOT Karen's fault, she said the office sent her. Honestly, I would have let this go and not written a review at all, however, I called the office at 1:30pm two days ago and still haven't received a call back. Also, in the past, I have always received reminder texts in the days leading up to my cleaning appointment and usually receive a text or call to let me know that the team is on the way....this time, I did not receive any of those texts. Perhaps there has been a change in ownership or office management??? I can recommend the Maid in Orange technicians but am disappointed with the customer service. When a customer calls your business to let you know that you've made a mistake, a returned call is the bare minimum.