Terrible scammers. I spoke with "karen smith" and she tried to claim i owed money for a car i've never owned. She tried to convince me it was mine lol. terrible scamming attempt . She was rude and raised her voice a couple of times. read more

SCAM Alert BIG TIME!!! They wanted 3,618.00 lmfao. Car sold 2 years ago. I'm a wholsale dealer and she said its my fault. lol. She also hung up on me and said she was taking this to court. Please please take me to court. You will be paying for a wasted day for me, Which as much at this bill. LOL. Don't even call them waste of time and energy. read more

Less than one star if possible. The woman I spoke to hung up on me twice. I spoke to her on Friday and she and I did not hit it off resulting in her telling me basically she is gonna put the neg. Credit on my record. So today Monday and I recieve a letter telling me they investigated and found my claim to be denied. So I call the company same woman answers and I say so when did you all investigate this? Over the weekend? How did you investigate this and she he ng up on me once more. read more

Finex group called me and told that I owed them $3000 for the car that I sold 3 years ago. I filled transfer liablity through the DMV website. They reported to Transunion credit that I didn't make payment. This company totally is a scammer. Finex Group have to stop this act. If they reported you to your credit agency , my experience is please call the credit agency ( Transunion) and file the dispute. The credit agency will investigate and get your credit back on your current score. Update: I contacted DMV investigation division to help me investigate. Finally, I checked my credit again , and they removed the collection out of my credit. I guess the DMV investigation division found the proof for me. read more

These people called me about towing my son's car. My son and my husband have the same name. I started telling her this and then she started yelling at me " let me tell you something about the law" if your husband's name is on the registration then he is responsible. I tried to talk and she yelled even louder. My blood pressure went up and I could feel my heart racing. I have read enough bad reviews here, maybe we should get a class action suit against them? If she calls again I'm going to the office listed. read more

UPDATE, posted 9/19/18: I contacted the BBB, who investigated my complaint (Finex already has a F rating with them). Finex never responded to their inquiry. What I ended up doing after Finex ignored the BBB was I sent a letter to the credit reporting agencies with all my documentation. I was able to get the debt removed from my credit report. These people are scammers. I have had 10 other people message me about this review, who have had the same thing done to them. Go straight to the credit reporting agencies, don't even deal with these scam artists. Original Review from 2013: I am writing this review in hopes that business owners will read this and take their business elsewhere. Yes you may have people you want to collect money from, but there deserves to be a certain level of respect. Here is my story. Noting first off that I am an innocent that is not liable for the debt Finex group wants to collect from me. I joined the US Army in 2006 leaving a vehicle in the care of my father, he subsequently sold the vehicle properly filling out a "Release of Liability" and submitting it to the CA DMV. I have not resided in CA since 2006. My father moved from the address the vehicle is registered to. Just a few days ago I had my credit checked for an impending move, a debt from Finex popped up (to my surprise). I contacted my father whom I have a strained relationship with and spotty contact with. He looked through his records and found a notification that the car had been towed, he had never told me about this. I go through my own records, find the release of liability and draft a letter disputing the debt. I on my own fruition contacted Finex, innocent people don't go contacting creditors ok... I give them my information, they keep asking me for my current address (I'm not dumb, and I want to see where this goes before they get any thing from me) I told them my current address was not relevant to the conversation and give them the address the debt should be listed under. I tell the creditor my story, and I am transferred to the lovely "Toni" who proceeds to treat me like a criminal. I am told that the car was registered in my name, I am liable the "Release of Liability" means nothing. They cannot bother the new owner for money because "that is extortion" he could sue them. Yeah right. If I want the debt to go away, I have to pay it, then find him to sue him for the money what is the difference between me trying to get money from them and me trying to get money from him? I am not a debt collector, that is her job, so why would I try to find someone to collect money from them? I get off the phone with her, and do my own research. I find the full original of the CA DMV Release of Liability form. Right on the form it states (to paraphrase) "When the information on this form is properly completed and recorded by the DMV, liability for parking and/or traffic violations and civil litigation resulting from the operation of the vehicle after the date of sale becomes the responsibility of the subsequent new owner." Boom there it is I am not liable. I contacted them again this morning, and get transferred back to the ever defensive accusatory Toni, she is sticking with her story interrupting me as I read this form to her. She cuts me off and I am told "If I want to be like that I need to get an attorney". So instead of taking information from me for the liable party, fixing the mistake on my credit they decide they are going to attack who is right in front of them. I will be getting an attorney, and I'd rather pay 2 grand in legal fees than see it go into the hands of this business. They are all around wrong and have messed with the wrong person. I will probably add "Defamation of Character", "emotional distress" and have them pay my legal fees in the case I have against them. read more

Terrible customer service. Spoke with three different representatives. They were provided with proof that I did not own the car, from which towing over a year ago has accrued a sizable dept. I do understand that they are a debt collection agency, but with today's computer technology, there should be no problem with keeping track of accounts. I should not have to be transferred from person to person because the one I am speaking to does want to resolve this issue. I do not owe this debt. A vehicle which I traded in to an auto dealer had the transfer of ownership completed with the CA DMV on 03.20.2014, car was towed in Sept 2014. I am just now receiving letter of a $2430.00 towing bill....Even with a copy of the CA DMV paperwork, Finex will not resolve. read more

Horrible...I don't own the car but they reported it as a non-payment. I called, emailed, pleaded my case but all they wanted was $$ for a car that did not belong to me. It was sold and they should have gone after the new owners. CROOKS! read more

Total scam artists! I leased a vehicle in Carlsbad, CA back in 2005. I returned the car back to the dealership in 2007. Here it is ten years later and 3 car owners later, and this band of thieves are coming after me for what they claim is a $4000 tab. They didn't even include an accounting of how they arrived at this figure! In speaking to a rep of the company on the phone, she claimed that I did not file a release of liability form with the DMV. Of course, my dealership records that I signed the day the I returned the car included that. I ran a car history on this car and there have been 3 owners since I returned the car! I will bet the farm that Finex is trying to collect $4k from each former owner. Just think, they might collect $16k at best, or fractions of $4k, at worst case! Either way, it is like gambling for them. Whatever they collect is better than nothing, in their eyes... In my particular case, the Finex rep claimed that a towing company is required to run a DMV report at the time of towing a car for parking violations. She claimed that my name came back on the report. I had AAA run a report on the car the other day and my name was not in the car's report. Furthermore, the last registered owner was Cypress Auto Salvage out of San Jose, CA. These folks are no better than the mob professing to be a professional corporation specializing in collecting debt for businesses. Go to their main web site and take a look at what they advertise their specialty to be with towing companies. I will be reporting these thieves to the Santa Clara AND Oakland District Attorneys' Offices. I am including Oakland only because the towing company, East Bay Towing, Inc., which submitted my name to Finex is based out of Oakland. You should look to where the towing company is located in your particular case, and then submit your information to the appropriate county DA's office. read more

HELLO?? Considering that several of the reviews start off with SCAM i thought id switch it up so maybe the proper authorities can start investigating this company. Yes , their practices seem very sketchy , illegal and fraudulent. I was given information by Arizona of 4 different registered owners of the vehicle in question with the last registered date being in April 2017 but somehow it ended up being towed in California in May 2017 and I'm held accountable? The California DMV stated that this vehicle had not been registered in CA for over 10 years so they took it off their system 2 years ago BUT somehow this company obtained different info? I told Raquel that and she stated that they can't backtrack since they've already gotten records from them ? She said she would mail me these records but she didn't have my address ? or phone number ? read more

First off, let me say that I am not writing this review because they are a collection agency, but because they are a DISHONEST collection agency. They will pursue a collection from someone, even if they are not the person that should be paying, just so they can get paid. They will also tell you false and misleading information, a clear violation of the Fair Debt Collections Act, simply as a way to scare a person into paying. If you go to the Better Business Bureau website and look up the profile for these guys you will see that they have a big fat 'F' as a rating, over 20 claims filed against them through the BBB, and are not actually accredited (even though they have a placard in their lobby proudly proclaiming their accreditation). If you have to get involved with this den of snakes, be careful, especially if you actually have to go to their office. Their Compliance Manager, Michael Nunez, is the biggest snake of them all and will try lull you into submission with an "I am your buddy" attitude that is far from genuine. If you are there to complain, they will bring this guy out to make you feel bad for standing your ground and convince you that you are wrong. Just ignore his oily words and state your peace. Also, know that these guys were involved in a class action lawsuit because they were illegally checking credit scores in order to pursue people who are most likely to pay them. Of course they said that they had no idea that couldn't do it, which is yet ANOTHER lie. Whatever you do, do not believe anything that comes from the mouths of these guys. And if you feel like you are being wrongly pursued, report them to the Credit Bureau, BBB, the DA, etc., and make it known that they guys have no place being in business. read more

I completely agree with the other 1 star reviewers. The Finex Group, LLC Company is a complete scam! Every single employee should be sued and put in jail for wrongful collections. Apparently February is after May on a calendar year, according to them! A couple years back I sold a car and completed the Release of Liability form through DMV in February. Unfortunately, in May the 'new' owner (who never registered the car in his name) got the car towed and now this collection agency is coming after me for the towing, storage and demolishing fees for this car. What is really weird is the collection agency or the towing company can not provide me with a copy of the certified mail that was apparently sent to me advising the car was towed, sitting at the tow yard and also was going to be demolished. It appears they may have sent the certified mail to the 'new' owner; however, neither of them can attest to that. I contacted DMV who advised multiple times since the Release of Liability was submitted before it got towed it is not my responsibility which is why they have the Release of Liability form in place. This collection agency advised the Release of Liability was never submitted. I have a copy of the Release of Liability and have offered multiple times to provide them with this information; however, they are still stating since I was technically the registered owner of the car at the time it was towed I am fully responsible for the fees. This collection agency is a complete joke and is attempting to scam which seems like many people! Apparently there is 1 agents assigned to your account; therefore, when you request to speak with someone else they will not allow you to. My agent Raquel Sanchez advised she had other clients she needed to tend to; therefore, she was unable to assist me further over the phone. So what you are saying is there is only 1 agent who can assist me since they are handling my account, yet she doesn't have time for me? And you are also requesting money from me? Hmm, seems a little fishy to me. Agent threatened to sue me and also threatened to report this collection to all three credit bureaus. When calling this company they also do not disclose that your phone call is being recorded or advise it is an attempt to collect a debt. Which also seems very weird! My advice is to seek legal assistance when it comes to dealing with this collection agency in any type of way! read more

I agree with the only other reviewer here. This company is not annoying because they are a debt collection agency. It is because they are deceptive, and their terrible track record proves that. When they told me about my debt, they indicated it must be paid RIGHT NOW or it will affect my credit. I don't have that money, but I can get ahold of it relatively quickly. I told her I could have it the next week. She immediately offered to let me give them a post dated payment. This means they didn't need the money then at all, just that they really wanted it right then. But she insisted that it would need to be there by the beginning of the week. When the next week had rolled around but my finances hadn't quite yet come together, I called them up to let them know this. As soon as I told her I didn't have the money but that it was on the way, she offered to extend the date till Friday, another 4 days. I laughed in her face and let her know how slimy this is. I have worked at places with high pressure sales tactics, and that's exactly what this is. These people will tell you anything you need to hear to get your money. As the previous reviewer stated, they are a real collection agency, despite being so dishonest. If you have to deal with them, stand your ground and don't let them convince you of something you know isn't true. My story: I owned an old Miata that was in bad shape. It didn't run, but could with minimal effort however it was not pretty. Without notifying me in any way whatsoever, it was towed from in front of my house, brought to a tow yard, and gathered exorbitant fees for 30 days before they tried to sell it. Since it was broken down, it sold for virtually nothing. The remaining balance went immediately to collections without any opportunity for me to pay it off. Then this collection agency treated me as if I should have seen this coming, it was all my fault and I should have just read, and I'm quoting the manager here, "the mumbo jumbo on the lien they mailed you." Mumbo jumbo, not important legalese. I am completely the victim in this situation, and Finex did a good job of trying to make me think I was the one in the wrong. Please have your defenses up around these people. I mistakenly felt a bit of compassion for Amanda, the rep who called me. I apologized she had to work such a terrible job and said she ought to treat herself better. She replied that she loves her job. I switched gears, but before I could tell her how slimy she actually must be to enjoy this job, she had to leave to talk to a lawyer who was on the other line (big surprise). This is why I ended up on the phone with her manager. read more

The most dishonest laziest bunch of people I have ever had to deal with. They ask for information to help show that their information is incorrect and not accurate and there has been a mistake, but fail to act on fixing their mistake. It's a good thing I have kept my records and bill receipts for the past 7 years. Horrible customer service. read more

Be careful with this company! I work for a company that used them in the past and as a company we know about a lot of people that have paid them and they keep the money, the company I work for keeps asking for the accounts back and they keep promising they will work on our account. We have been asking for our accounts back and no one answers calls or does anything about it, seeking legal help now. Stay away read more

The people working for this company are completely rude . I've made payments never missed one. We are currently quarantined due to covid -19 , i had informed them the day my payment was so March 30 saying I am not working at the moment if there is any way to freeze payments or stop interest until covid 19 is over. The lady over the phone threatened me saying if I don't pay she will send to credit reports. She harassed me and made me feel very uncomfortable. I asked to speak to manager the manager or GM is rude as well I asked to talk to her manager they said no one worked above her. I've left voicemails no one calls back the lady even yelled at me over the phone saying you act like your the only one suffering from covid 19. I'm sorry but someone like this should be arrested for not taking covid 19 seriously there are people dying family members and friends people with no money out of work and these people have no empathy at all. She said hire an attorney. And clicked this business needs to be shut down. Anyone on these comments needs to come together and we need to al report this business. Scammers read more

I called finex group to work out a settlement with them. They would not budge. The debt is my ex-husband but they are going after me since my name was on the title also. I do not want my credit rating to go down so that is why I wanted to settle for a lesser amount. These people will not work with you at all. Uncooperative even though I am willilng to pay. I just want to pay a lesser amount. read more

Similar to other stories here - trying to collect on a towing charge for a car I sold a year earlier. They don't care that it wasn't my debt - they just want their money. They are the only ding on my otherwise 34-year perfect credit record. However, I don't care, since these sleazy assholes will never get a penny from me. read more

Total SCAM!! They collect money from you without your knowledge! If it wasn't for my credit report I would have never known they were still charging me for a car that was impounded since 2009 and was sold that same year! Unbelievable! read more

Some company named Extreme Towing 2 who I believe is connected with Finex towed a boat trailer given away in 2003 or -04. They never notified me of anything. Now they say I owe them $30,000!!! for a trailer worth $0. I have contacted attorney, filed with credit reporting agencies and these FRAUDULANT jerks need to remove this as it is nothing but FRAUD. There is no way I am EVER going to pay this because it is FRAUD FRAUD FRAUD. There is no such company anywhere listed as Extreme Towing 2. And from 2003?!?! Ridiculous. They need to be STOPPED!!! NOW!!! read more

Pretty much same story as everyone else here. This company is a total SCAM! They are bottom feeders of the worst degree. They will treat you as if you are a criminal...!! Beware any dealings with them!! I sold a truck 3 years ago and filed a release of liability at the time. The new owner never registered the vehicle and got it impounded in the beginning of 2017. I got a bill from California towing for $2400 for storage fee. I complained to them in July of 2017 and sent them all the paperwork I could get from the DMV, detailing that I was not liable as of 2/21/2015. The towing company as well as DMV agree'd with me, and I thought this was case closed. Well 10 Months later in May of 2018 I get a bill from Finex Group LLC for over $4650.00. I called to complain and they very rudely stated that it was my fault and I was 100% liable for ALL of the fee. I told them I wasn't paying!! A week later I got a letter from them stating that they investigated my dispute and found it invalid and placed the entire amount in Collections immediately. I have called California Towing a number of times and they have agreed with me that I don't owe anything to anyone. They have contacted Finex Group a number of times to get them off my back, and even though California Towing hired Finex Group they can't get them to leave me alone OR return their phone calls to stop bothering me...! read more

This is a sleazy outfit, and even the BBB rates them poorly!! We were contacted by phone before ever receiving any letter -- this is not allowed. They were trying to collect a huge tow and storage fee on a car we had previously owned, but had released liability on when we donated it over a year ago. None of our proof of this situation was acceptable to them. It took months of dealing with this issue, paying a fee to the DMV to obtain proof of our release, as well as in contact with the donation center that handled the car [which had been sold to a Mexican company, who did not register the car, but did sell it to someone in the state of California, who also did not register it, and then wrecked it! Meanwhile, we had to deal with the threat that our credit rating would be adversely affected. The situation was finally resolved, and we received a letter from Finex saying they were closing the case as we weren't liable, but getting to that point was a huge hassle. We should never have had to endure this fiasco--they should have accepted our proof from the DMV and the proof provided by the donation center that handled our donated car. read more

First of all, this company does not deal with people because if they did, they would listen to us, at what we say to them. I never got a bill only a call a year ago. I told them it was not me they are looking for, I never heard back-until a year later, when I got a copy of my credit report just to find out that they put me in collections. They send me ( and who knows how many more other persons with similar names as mine) to collection. Again, I never got a bill, a notice or any paper that shows, why I was sent to collections. I was able to figure this out, because I got in the mail a ticket for a car that was not mine, under my maiden name (someone out there has the same name as mine), I went to the police department and they confirmed that there is a person by that name but they know that it is not me. I tried to issue a dispute with the credit bureau and they replied "No Change". I am not a happy camper. This people at Finex group, just want to take all "John Doe's Money, if one of the John Doe's give it to them, even when that John Doe is not the party they should be going after. I am so upset, I can't say enough. I am going to continue trying to clear my name because I am not the party that should pay-just to clear their records! They get no stars (but I need to enter something) they should be out of business for doing what they are doing. read more