A small business with tons of personalization options and fantastic personal touches!…read more I knew I wanted my wedding band to be unique and when looking for options Rustic and Main stood out above everyone. I ordered a custom ring from their tons of options. I chose a titanium band, makers mark barrel inlay, and USS NC Teak inlay. For such a custom option they have very competitive prices and also have great prices for some predesigned rings. They sent me tons of communication about the process, even down to letting me know exactly who was making my ring and what makes them special. Shoutout to Brad! The ring came pretty quick for a custom item and I couldn't be happier with the purchase!

Overall amazing experience with Rustic and Main!! Deonte helped us customize a unique salt and…read morepepper diamond, kite shaped engagement ring which turned out amazing! Love the quality! Deonte did a search for the specific diamond I wanted and provided specific stones for us with pricing included. I'm an artist myself, so I can't be a little bit particular, but he was great at seeing my vision by listening to any comments/questions I had. Love my ring so much! So glad that we went with custom and got exactly what I wanted:)

Stopped in with a friend who was looking at wedding bands and I was looking for a "push present"…read morefor myself. A woman who walked in after us was greeted and helped before my friend and I. There were 2-3 other associates in the store and none came to offer help. Eventually sherry coldly asked what she could do for us after helping the other woman. Overall poor customer experience, not greeted, no one offered to clean our jewelry we were visibly wearing (my 4ct engagement ring), little service or help when asking to see jewelry behind the counters. I believe because we looked younger, dressed casual and also had a baby with us we were dismissed as customers. I will not be returning for any jewelry need or future purchases. Staff clearly need customer experience training.

Ignore any of the terrible reviews for this location of Fink's. Everyone here is so kind! They are…read moreprofessional and well versed in their jewelry. We came to Fink's for a watch and possibly a diamond necklace. Our wedding was days away, but we wanted to chance things and see if anything sparked our interest. Our lovely Sales person, Sherry, was super knowledgeable and helped my husband find exactly what he was looking for. She called around everywhere to see if other stores had what we needed. He was super picky about what he wanted, and somehow, she made it happen and got exactly what he wanted within two days of our big day! Not only did we leave with a new watch, but a beautiful diamond necklace AND earrings. There are so many options to choose from! You won't regret going here. Thank you Sherry!!!!!

Wow! I had heard good things about Your Personal Jeweler, but was more than pleasantly surprised…read more I made an online purchase of a charm and a necklace "with careful study" that would allow the necklace to fit into the charm's bale.....but (ooops) the bale didn't fit over the necklace closure. He had it on the necklace in no time. In fact, I was 10 minutes early to my appt and I was out before my appt time actually started. (There is a nice security and attention in knowing you are their only focus during your own appt time.) I greatly appreciate this business! THANK YOU!!!

I had quite a bit of nice jewelry that was no longer my style. I took this jewelry to Alex, My…read morePrivate Jeweler of Lake Norman, and discussed the options on how to update into beautiful pieces. I did have an appointment, as it took so time to come up with "new" pieces. The results are simply stunning. I cannot believe how beautiful my necklace, all custom is. I cannot believe hardly wait until I have an occasion to wear. The earrings are also spectacular! I while there I did find a couple of pieces I just had to have also! I suggest without any hesitation to use Alex for any of your jewelry purchases, repairs or custom pieces. I am beyond thrilled!

I purchased a ring for my wife for Christmas. She dropped off 2 days later for sizing and chose the…read morenew flexible sizing as her size fluctuates. It has now been almost 2 months and no ring as well as countless inquiries not reciprocated as far as communication. Nothing has been done or offered to make this right. This jeweler has ruined the "moment" that comes with this kind of gift. I want to make sure that all who read this know that this store cannot operate with honest customer service. All you can do is speak to a store manager and they haven't done anything for me. I have asked for a complete refund but since they have had this ring for so long that time has expired. we are heartbroken over how this has been handled and I just hope 1 person sees this and makes a better decision than I did.

We were looking for men's engagement rings at Kay. The staff was so helpful and so nice!! They were…read moreall so helpful and made our shopping experience so pleasant. The main person who stood out and helped us was Sara. She was so nice and pleasant. She helped him pick out the perfect engagement ring. The prices were great, the staff was awesome and friendly. I will be using Kay for all of my jewelry needs in the future because of the staff and Sara. Thank you Kay jewelers for having such an awesome staff. They made our shopping experience wonderful!!!!

Malak Jewelers are very fair, so accommodating and hospitable. I love their customer service every…read moretime I've come here and I always recommend them when someone is looking for a reputable jeweler. They have a beautiful selection of fine jewelry, vintage jewelry, and watches. I always enjoy browsing around, and they are very attentive and friendly. Not only can I come here with confidence for purchases that I will love for a lifetime, but I can seek repairs as time passes for pieces that I still cherish and entrust that my pieces will be cared for and treated with care and appreciation.

I had a favorite bracelet break a link and I brought it in to Malak Jewelers and they fixed it on…read morethe spot at no charge. What amazing customer service. I will always go to Malak Jewelers from now on. Manelle was so kind and helpful. I really appreciate that lovely treatment.

I went to have my watch battery replaced. Amazingly they have a free service and name a charity of…read morethe month to which you can donate, but there was absolutely no pressure. I have a very basic / cheap Timex watch and other places had quoted $15, $20 and even more for a battery replacement......cheaper to get a new watch. I was very impressed by the service, parking and place as a whole and would go back for other needs.

I was in a pinch to get a watch engraved and they came through for me! I purchased the watch from a…read moredifferent retailer and they still provided quick and affordable engraving service to me. When I went to pick up the watch only several days after dropping it off, I received wonderful customer service and help again! I was very thankful for Samantha who showed us wedding bands and explained so much to us. My engagement ring was also cleaned by them for free! I felt very welcomed and taken care of.

One of my wife's favorite Jewelery Stores…read more We've been going to Brownlee Jewelers for close to 20 years now even going back to when this location was at South Lake Shoppeing Center in Cornelius. Staff is friendly and helpful and go out of their way. Went shopping today for a replacement for my Movado watch which recently died. Brownlee tried multiple times to get in fixed and in the end, we had to admit defeat and now I am shopping for a replacement. Good selection and while we did not purchase a watch today, we will probably end up buying one of them when we make up our mind. Original watch was a present from my wife when we were dating 20 years so it lasted a lot longer than most of my watches. Brownlee kept it going for many of those years.

Brownlee in Huntersville is the WORST! Sold me a gold chain that tarnished - they cleaned it and…read moreit's worse! They will not do the right thing and refund me!! Owner Bill is RUDE and useless!! NEVER buy from them!

Went in with no appointment on a Saturday afternoon for a watch resizing, was quick easy good job ,…read morewould return

Excellent service by very friendly and knowledgeable people. Our engraving project was very…read moreimportant to us and we are very happy to say that they did a wonderful job! The pricing and timing worked very well for us and we heartily recommend them for this service. We look forward to working with them again.

Kimball is fantastic to work with. I've been going to him for 30 years. You won't find a more…read morereputable jeweler out there.

The folks running/that own the store are the NICEST, most personable people I've ever met in a…read morejewelry store. They go out of their way to help you find EXACTLY what you're looking for. On a more personal note, I took my very sick Mama's ring in to be repaired. We told the owner the story of the ring and how my brother and I gave it to her when she and Daddy were divorced. He REALLY took in the story. When I came back in (just a few days later) the ring looked better than it ever had before. ~and I'm SURE that he didn't charge us enough. I'll never go anywhere else. By far the best.