If your looking for a phenomenal pharmacy, do not go to Hartigs. Hartigs take no accountability for…read moretheir mess ups. They don't try to fix it right away. They tend to blame it on everything else(I.e. insurance, etc).I highly recommend Walgreens. You're treated with respect.

Terrible pharmacy. Can never get in the drive thru without waiting over a half hour. Always takes…read more3x longer to get your meds than what they tell you. Terrible customer service.

Still working to get things straightened out with MedOne on my prescription. I am doing all the…read morework that a prescription med service should be doing themselves. I am calling the manufacturer, who is pointing out many items in our benefit guide that MedOne is not following, payment assistance, and every other number I can to get this resolved. Now that I have the account managers number and name, I can call to find out if they are just incompetent or just don't want to help anyone.

If I could have given a zero-star review, I would have. While the customer service staff is always…read morevery polite and can answer my questions, their website is a disaster. I have had to call them numerous times with questions about my prescriptions and their policies. There were NO instructions given to the employees of the company my husband works for about needing to download an App for their business to be able to see my drug refill status. In looking for information on their website, it isn't as thorough as it could be. When I mentioned this to customer service, they informed me I needed to download the App. This was over 7 months after we started to work with them. How frustrating and time consuming for me, to try to find out the information I was looking for. The App isn't as good as it could be and when I was prompted to change my password, it showed my medications on "HOLD" or not even on my list. So another phone call was needed to verify that I would receive me medicine. When I filled out a change for a temporary address online, no confirmation that my information had been sent via their website nor was there any confirmation that my email had been received. I had to call and ask as I needed to be sure it had been received since medication needed to be sent to another state while I was gone. One of my doctor's needed to refill a prescription for me. This was done by 10 AM on a weekday morning. It took 3 days for them to get this into their system (I called to see what the delay was) and it took 2 weeks to get the medications to my home. We live 90 miles away and are in the same state. Trying to be conscientious and use them first since I didn't need it immediately, I learned the hard way that this was not a good idea. If your prescription is on auto-renewal, if there is a change in dosage and the insurance denies the claim, you need to call them after 60% of a 90-day supply or they will wait for the next refill date. I had an increase in dosage, kept waiting to see if they would refill it and finally called them to ask about it. I had called earlier when I saw this medicine was on "HOLD" and asked for a call back about when it was going to be filled. It didn't happen. When I finally called, they explained the process to me. I did tell them that I had called about a week after the denial and asked for a phone call as to when it was going to ship. I also stated it would have been prudent to let me know I should call at day 54 (60% of 90 days) so I could have gotten my medication earlier. So just beware that you need to be extremely specific when asking questions.

Less than one star. Due to how awful I was treated by the CVS Pharmacist manager-Eisha, I will NOT…read morefill any prescriptions at this cvs location even if I have to pay more for the same medications at a different pharmacy. DO NOT TRUST this location!!!! When I sent the pharmacy a message yesterday via a voicemail and a written direction in the app to release any holds on prescriptions because of Eisha I actually had to send and say 6 times to not fill any of my prescriptions. This pharmacy tech didn't understand simple directions. Now I don't have any idea why that sounds like it needs to be repeated verbally and in writing, but it did. It is scary to me that this pharmacy is unable to follow simple directions. I don't know if it's because of the horrible guidance of this pharmacist or what. But why should I have to repeat over and over and over and over plus more times my directions. Or how about this location getting a prescription and not filling it. Is it that difficult? I honestly feel that if it take's numerous times to verbally say and also a written message via their app on what to do with a prescription How can we know if they are even filling these prescriptions correctly. Because my doctor sent a prescription to this pharmacy on a Tuesday. On Wednesday I spoke to the pharmacist that I wanted the prescription filled. Then on Saturday when I went into this CVS/Target store the Pharmacist said, "There are no prescriptions ready for you!" No apologies. I was out of my pain meds, I didn't know if I would now have to go to the ER because of the incompetenc This pharmacist had more then 5 days to fill a prescription and she chose not to order enough of the quantity. She chose to put me thru hell this past weekend from not having my prescribed pain meds. Add to that, this CVS employee had nothing on her that showed she even worked there. She had a badge that she kept turned so you can't see her name. It looked like a 5 year old made this official store badge. If I had not seen her in the store before this issue I would not have believed she was qualified to be there. Honestly, do yourself a favor and get your prescriptions filled some place else. Because you can't count on ANYONE that works at this CVS to know what they are supposed to do. Lastly, per the Iowa Dept of Pharmacy this pharmacist had no right not filling my prescription. It's a requirement that they fill a doctors valid prescription. If she questioned what medications I was taking she should have called the doctor immediately. She had no legal right to not fill valid prescriptions. If you have had any past or present issues with this location please call CVS corporate offices. I called on a Saturday before I even left the store. I spoke with Crystal who was unbelievably wonderful. I also spoke to a floor supervisor that was kind and caring too. If you call CVS Corp you will find that this company does care for its customers. You won't be treated like you are less then. You will have confidence if you go to a different pharmacy. I do believe this pharmacy is totally ruined by the prejudices from this CVS Pharmacist. Don't worry that your medications won't be filled or that others at this store can't follow a simple instruction. "Do NOT fill any of my prescriptions" if they don't understand that statement how can you be assured you are getting the correct medication, or the correct number of pills?

Every prescription I have picked up at this location has been mixed up or a hassle. I've used other…read morelocations of cvs and never had these issues. I think it is just this location.