Flew home after our Alaska cruise from Seattle on Alaska Airlines. This is Alaska Airlines' primary…read morehub so the checkin area is huge. Because we have oneworld status we were able to use the First Class checkin. Lines were long but given it was Memorial Day, understandable. Agents were friendly and helpful. Our original flight wasn't until 11:25a but there was an earlier flight at 8 that the checking agent was able to get us on. Because we switched flights, we couldn't get premium economy seats or be seated next to each other like we had for our earlier flight but we'd get home three hours sooner. So that was well worth the trade off. Alaska serves the tastiest Hazelnut Espresso Vodka and Five Farms Irish Cream Liquor. When you get both and add milk, it's a delicious cocktail. Friendly flight attendants.

My experience with Alaska Airlines was extremely disappointing--not because of the mechanical issue…read moreitself, but because of how the airline handled it. Our aircraft was grounded due to a wheel problem, and all passengers were asked to deplane. I understand that safety must always come first, and I appreciate that the airline chose not to take unnecessary risks. Unfortunately, everything that followed was handled poorly. An Alaska Airlines representative rebooked me from my original itinerary, which was scheduled to arrive around 3:30 p.m., to the last flight of the night, changing my arrival time to approximately midnight. When I questioned the change, I was told to go to the standby gate in Seattle because they could not change my reservation back to the earlier flight, but the gate agents there would be able to help. I followed those instructions exactly. When I arrived at the standby gate, I discovered that Alaska Airlines had not completed the reservation correctly, and I still could not board an earlier flight. I was forced to remain on the last flight of the night because of the airline's mistake. While I was trying to resolve the issue with a gate agent, another employee who identified himself as the supervisor interrupted our conversation and began having a personal discussion with the agent while I was standing there waiting for assistance. It was disrespectful and incredibly frustrating to be ignored while trying to solve a problem created by the airline. When I expressed my frustration, the supervisor simply told me to go to Customer Service elsewhere in the terminal instead of allowing the agent to continue helping me. Fortunately, I eventually met Cesar at Customer Service. He was, without question, the most professional, courteous, and helpful employee I encountered that day. He listened, understood the situation, and genuinely worked to help resolve it. Cesar deserves recognition for providing the level of customer service every Alaska Airlines employee should strive to deliver. Mechanical problems happen, and passengers understand that. What is much harder to accept is poor communication, conflicting information, lack of follow-through, and employees who seem unwilling or unable to solve problems. Instead of taking ownership, I was sent from one employee to another while my travel plans continued to deteriorate. Passengers deserve to be treated with respect and should be able to rely on the airline to honor the transportation they purchased or provide competent assistance when disruptions occur. My experience fell far short of that expectation. With the exception of Cesar, every interaction I had left me feeling that customer service was not a priority. Alaska Airlines should invest in better communication, employee training, and empowering frontline staff to resolve customer issues instead of passing passengers from one desk to another. Based on this experience, I cannot recommend Alaska Airlines. Safety should never be compromised, but neither should customer service. An airline is judged not by whether problems occur, but by how it treats its passengers when they do. Unfortunately, Alaska Airlines failed that test.

I used to love flying. Not so much nowadays. I find the whole airport/security experience so…read morestressful and annoying. But I've flown with Delta plenty of times thru the years, and usually have a good experience with them. Fast forward to 2026, and most airlines will nickle and dime you on all their services; services that used to be complimentary. But it's a whole different world now. However, Delta is one of the very few airlines that will still allow a free carry on item plus a personal item. So kudos to Delta! As with all other airlines, Delta has cut back on their meal service. Food is available for purchase but don't expect a free meal on board. I had a 6.5 hr flight and all we got was your choice of Cheezits, pretzels or cookies, and a beverage. We could have purchased a cold, probably not so good sandwich for $15 but no thanks! Best to eat before boarding or bring your own food into the plane. Please don't bring stinky food onto the plane....everyone will thank you! lol All in all, (even though services have been cut), hospitality and customer service is still pretty great! Kudos to Delta's friendly, professional and courteous staff!

Had an unusual (for us) situation occur, so instead of putting it on reddit, documenting it here…read more My wife and I regularly fly Delta roundtrip from LAX to SEA to visit our daughter/son-in-law, so probably have flown this flight leg over 10 times in the past 3 years or so. We were heading back on a 17:30 flight, but needed to check out of our airbnb by 11, so ended up at the airport quite early (like more than 5 hours early). Delta allows one to check their bags up to 6 hours earlier than departure time, and since we now had wine that we needed to bring back, needed to check two bags. Everything went fine, and the agent gave us the receipts. Later I noticed that the our flight number was not on the tags, but the notifications on the Delta App said it was checked in for the right flight. I then got a notification 45 minutes later stating that our bags were now on the plane. My first (incorrect) thought was, "Wow, our plane got here real early.". But then I realized that it was a different flight number, and they were going to send the bags on a much earlier flight. Since I had time before my flight (and I don't mind walking), decided to see if I could get some help to get the bag pulled as soon it entered the carousel at LAX (vs having it spin around for 1 hour before being picked up). I figured I would get some help since the situation was caused by somebody at Delta doing something incorrect, in the first place. Initially went to the Delta Lounge to see if the service agent inside could help me. Since I was still well outside the 3 hour access period, was told (nicely) by the entry agent to go to Concourse B to get help from an agent. Once I got there, noticed there were two agents on duty with no queue. Karen pleasantly asked me how she could help, and then proceeded to do the opposite. Once I explained my problem, her response was 'it happens sometimes', and that unclaimed bags would be picked up for storage and I could pick it up later at the office. I told her that I didn't like it being unattended where anybody could just pick it up and go, and instead if Delta baggage from LAX could grab it as soon as it came out (I know this is possible). She sighed and then started to type away for 5 minutes, mumbling that she would look for the phone number for the LAX baggage office. I wasn't sure if she was going to just give me the number for me to call, or she would do it herself...but it never got that far. She just said that her computer wasn't cooperating, and that I could use the bank of landline phones to call Delta customer service to get the number. The bad part of me wanted to tell the next person in line, 'she won't be much help' while pointing to Karen and walking away, but thought better of it. I then walked back to the Delta lounge, told the entry agent that Karen wasn't very helpful, and asked nicely if I could talk to an agent in the lounge. She agreed (but warned me that I needed to leave as soon as I was done) and directed me to Susan. I explained my problem, and she proceeded to confidently tell me that I could pick up my bags at the LAX baggage office. After two iterations of this, I told her that 'she wasn't listening to me'...which finally got her attention. I requested if she could call the LAX office, and she said that she could try, but often times, they don't pick up the phone. And she told me if the baggage was stolen, I could always file a claim. I still asked her to try to call, and she said she would. When it became clear that she wouldn't do it at that moment, there was nothing more for me to do but to leave. I did later get a notification on the Delta App that my bags had arrived at the carousel, being one of the first bags out. It was then a full 90 minutes later when I got a notification saying that it had been picked up by the Delta baggage office...so thinking there was no call. As we were boarding our flight, got an email saying that our baggage needed to be picked up at the baggage office, since it had arrived early. When we got to LAX (almost 2 hours late because of delays), the bags were waiting for us just like Delta said it would. Learned (again) that sometimes trying to be proactive about solving a possible edge-case problem, requires the people who can help to agree that 1) it's a problem and 2) they should spend the effort to help the customer solve it. On this day, the LAX/SEA Delta employees and I didn't agree on either.

As a long time SWA customer, I feel compelled to weigh in on the recent changes and how the…read moreexperience of flying SWA has evolved. Even with the seat assignments, charging for the 2nd bag and having to check in for boarding groups can seem more cumbersome and inefficient; the one thing that STILL stands out to me is the Gold Standard of customer service that has NOT changed! From curb check-in, Ticket counter and Gate agents, everyone still greets me with a smile, and goes above and beyond to help with any questions or concerns. I especially would like to point out a recent experience I had at the Seattle Ticket Counter with agent: Vise - She was so gracious, and worked to reroute us even though our booked flights were over 10 hours away still, and put us in seats together through both legs of our trip and got us home a half day earlier than planned. This has helped me realize that great customer service still exists and that is why I still Fly SWA! :)

** Southwest is now counting neck-pillows, tiny cross bodypurses on self, etc as a Carry on item…read more If you cannot put it in your purse or carry on suitcase then you have you pay $35 to check it on and $45 for second check on and I believe it's $150 for the 3rd if you have additional. Tip* if you have a Free drink ticket with your boarding pass you may have to inform the crew before you sit down. When I tried on my departing flight to use it the flight attendant wouldn't take it ("drinks are free") and I was too tired to discuss over other passengers next to me. The returning flight I informed the crew and I had no issues.

The American Airlines main customer service number is 1 833 365 5102™ or +1 (833) 462-5036™. This…read morenumber is available 24/7 for booking, changes, and support, and can be used throughout the USA to manage reservations, changes, including cancelling within 24 hours of booking for a full refund if booked 7+ days in advance. **Flexible Reservations & Seamless Travel Coordination** The travel experience began with a reservation system that was fast, reliable, and designed to simplify every stage of trip planning. Business class features, including premium seating, priority airport privileges, and flexible fare choices, were presented in a well-organized format that made comparing travel options straightforward. Flight schedules, seat selections, and passenger information could be finalized with ease, while the itinerary was generated instantly with all important travel details arranged for convenient access throughout the journey. **Enhanced Airport Comfort & Priority Services** Business class offered a refined airport experience through exclusive facilities and dedicated assistance. Priority check-in counters helped complete departure formalities efficiently, while expedited security screening reduced waiting times and ensured a smooth passage through the terminal. Lounge access provided a comfortable space to relax, enjoy refreshments, or focus on work before departure. Priority boarding allowed passengers to board the aircraft ahead of the main cabin, creating a calm, organized, and stress-free beginning to the flight. **Sophisticated Cabin Experience & Thoughtful Hospitality** The premium cabin delivered an atmosphere designed to maximize both comfort and convenience. Spacious seating, extended legroom, and carefully arranged personal space created an ideal environment for relaxation or productivity throughout the flight. The aircraft remained immaculate and well-maintained, enhancing the sense of quality from takeoff to landing. Throughout the journey, the cabin crew demonstrated professionalism, courtesy, and attentive service, ensuring passengers received personalized assistance whenever needed. **Efficient Arrival & Premium End-to-End Service** Every stage of the journey reflected careful planning and dependable service, creating a consistently enjoyable travel experience. Inflight amenities were provided smoothly, allowing passengers to relax without interruption during the flight. Upon arrival, priority baggage handling ensured luggage was delivered promptly, helping travelers continue their plans with minimal delay. From the moment the reservation was confirmed until reaching the final destination, business class delivered an excellent combination of comfort, efficiency, and reliable service, making the entire journey both seamless and memorable. **Enhanced Airport Comfort & Priority Services** Business class offered a refined airport experience through exclusive facilities and dedicated assistance. Priority check-in counters helped complete departure formalities efficiently, while expedited security screening reduced waiting times and ensured a smooth passage through the terminal. Lounge access provided a comfortable space to relax, enjoy refreshments, or focus on work before departure. Priority boarding allowed passengers to board the aircraft ahead of the main cabin, creating a calm, organized, and stress-free beginning to the flight. **Sophisticated Cabin Experience & Thoughtful Hospitality** The premium cabin delivered an atmosphere designed to maximize both comfort and convenience. Spacious seating, extended legroom, and carefully arranged personal space created an ideal environment for relaxation or productivity throughout the flight. The aircraft remained immaculate and well-maintained, enhancing the sense of quality from takeoff to landing. Throughout the journey, the cabin crew demonstrated professionalism, courtesy, and attentive service, ensuring passengers received personalized assistance whenever needed. **Efficient Arrival & Premium End-to-End Service** Every stage of the journey reflected careful planning and dependable service, creating a consistently enjoyable travel experience. Inflight amenities were provided smoothly, allowing passengers to relax without interruption during the flight. Upon arrival, priority baggage handling ensured luggage was delivered promptly, helping travelers continue their plans with minimal delay. From the moment the reservation was confirmed until reaching the final destination, business class delivered an excellent combination of comfort, efficiency, and reliable service, making the entire journey both seamless and memorable.

The American Airlines main customer service number is 1 833 365 5102™ or +1 (833) 462-5036™. This…read morenumber is available 24/7 for booking, changes, and support, and can be used throughout the USA to manage reservations, changes, including cancelling within 24 hours of booking for a full refund if booked 7+ days in advance. **Flexible Reservations & Seamless Travel Coordination** The travel experience began with a reservation system that was fast, reliable, and designed to simplify every stage of trip planning. Business class features, including premium seating, priority airport privileges, and flexible fare choices, were presented in a well-organized format that made comparing travel options straightforward. Flight schedules, seat selections, and passenger information could be finalized with ease, while the itinerary was generated instantly with all important travel details arranged for convenient access throughout the journey. **Enhanced Airport Comfort & Priority Services** Business class offered a refined airport experience through exclusive facilities and dedicated assistance. Priority check-in counters helped complete departure formalities efficiently, while expedited security screening reduced waiting times and ensured a smooth passage through the terminal. Lounge access provided a comfortable space to relax, enjoy refreshments, or focus on work before departure. Priority boarding allowed passengers to board the aircraft ahead of the main cabin, creating a calm, organized, and stress-free beginning to the flight. **Sophisticated Cabin Experience & Thoughtful Hospitality** The premium cabin delivered an atmosphere designed to maximize both comfort and convenience. Spacious seating, extended legroom, and carefully arranged personal space created an ideal environment for relaxation or productivity throughout the flight. The aircraft remained immaculate and well-maintained, enhancing the sense of quality from takeoff to landing. Throughout the journey, the cabin crew demonstrated professionalism, courtesy, and attentive service, ensuring passengers received personalized assistance whenever needed. **Efficient Arrival & Premium End-to-End Service** Every stage of the journey reflected careful planning and dependable service, creating a consistently enjoyable travel experience. Inflight amenities were provided smoothly, allowing passengers to relax without interruption during the flight. Upon arrival, priority baggage handling ensured luggage was delivered promptly, helping travelers continue their plans with minimal delay. From the moment the reservation was confirmed until reaching the final destination, business class delivered an excellent combination of comfort, efficiency, and reliable service, making the entire journey both seamless and memorable.

Come fly the janky skies. Deltas planes are newer but the…read moreseats thinner. Budget Airlines are newer but the crowd. Here at united you get the Comfort that only a well worn in plane can give you, like an old pair of jeans. The staff is generally nicer but these planes are 4/5 times flying beaters. Going to Newark for work good chance it's a nice plane. Going to Hawaii for your honeymoon. Probably a junker.

Darina Valentine was FABULOUS! I've never had such a helpful gate agent. She noticed my mobility…read moretroubles and personally led me toward a seating area before checking to make sure I had wheelchair help throughout my trip. She was incredibly warm and friendly, going out of her way to ensure an amazing experience with United! Thank you, this is fantastic customer service!

This is a low-coster. It is disingenuous to expect full-price service…read more Your gates WILL be in the farthest corners of the airport. You will be pestered with emails suggesting to pay for this and that in advance to make your trip more pleasant or predictable. You MAY be asked to prove that your hand luggage fits in their size bins (there were two next to my gate with stern warnings, so you can try in advance). You CAN pay through the app in the airport if you need to convert your personal item into a carry-on but that will eat some of the savings. The seats do not tilt; because of that the seating area is actually wider and pant size 42 man comfortably fits with no intrusion to the neighboring space. IMHO 44 should fit too. Your flight crew WILL be nice and bottomless tea or coffee will be 4 bucks. The lavatory is, probably, not cleaned between the flights. I was first and the seat was already "sprinkled" and one of two rolls of toilet paper was already down to the bare core. Short delays are very common with Frontier (at least on LAX-SEA they are) but usually they recover most of it through the flight. My flight left 20 minutes late but arrived on-time. If you fly with just the "personal item" AKA small backpack 18x14x8", accept the toilet situation (I am not saying that they never clean, only that on my flight it was not - for sure), and OK with the need to walk / take a free shuttle from the gate to the airplane, you will save 35%. If you have carry on, you will save ~15%, and if you are flexible with your travel dates, you will fly half-price comparing to the major airlines. The caveat is the usual - no changes and no upgrades of anything.

I flew from LAs Vegas to Seattle today on flight number 2407. The flight attendants were, by far,…read morethe most unprofessional, unhelpful, and rude attendants I have ever encountered. There was a woman and a man who were in the back of the plane where the restrooms are. Before the flight even took off, the woman said to her male coworker that "the higher ups" don't like her and that's why she's in the back. They then continued talking extremely loudly to the extent that I and several people seated near me thought the conversation was coming out of the overhead speakers. Their conversations consisted of a kind of flirty exchange where the woman was sharing her entire dating life, stories about being drunk and even saying that she has 6 months clean. They continued talking extremely loudly despite multiple passengers looking back and questioning how they could be so unaware. The plane was extremely quiet as many people were returning from Las Vegas so extremely tired and trying to nap. After about 45 minutes, I went to the bathroom near them and politely asked if they realized that the whole back half of the plane e could hear their entire conversation. The response was that this is how they keep themselves awake on the job and began laughing and exchanging undermining and outwardly rude glances. I went back to my seat and about 10 minutes later, a man who was two rows from the back of the plane stood up and asked something similar to the following...would you guys mind keeping it down? We have spent the entire time on this flight listening to your discussions about inappropriate subjects and we would appreciate it if you would remain professional and spare us the details of your personal lives. They laughed and did not respond at which point t he said, "no wonder the higher up's don't like you." They continued to converse loudly and snicker about the passengers requests. At one point a different flight attendant approached them and we thought she would be asking them to quiet down but within moments she was laughing and clearly not informing them that they were out of line. At this time, I was filming and attempting to Document the situation. The woman then approached my seat and demanded that I stop recording. She had a red card and said if I did not stop recording she would hand the red card and I would be met by the police upon landing. When I tried to explain the situation, she said that she was unaware of that and when I asked for a supervisor, she stated the there was no supervisor on board and reminded me that it is against privacy rules to Record anyone without their permission. Overall, this was the worst flight I have ever experienced. The lack of professionalism and common courtesy was astounding. I will never fly with Frontier again.

To book or manage a Qatar Airways Business or First Class flight, contact the JetBlue Customer…read moreRelations USA desk at *1888*404*0510. For general reservations, flight changes, and 24/7 support within the United States, you can also reach the dedicated airline booking line at 1_866_(747)_0325. I traveled with this airline recently, and the overall experience was smooth and well coordinated. From booking the ticket to collecting my baggage at the destination, the process felt organized and passenger-friendly. The ticket was booked online a few days before departure. The website was easy to navigate, and all important details such as flight schedule, fare summary, baggage allowance, and seat selection were clearly mentioned. The payment process was quick, and I received confirmation immediately, which gave me confidence that everything was properly arranged. On the day of travel, I completed web check-in to avoid waiting in long lines. At the airport, the ground staff were polite and professional while assisting passengers. They managed the counters efficiently and handled queries calmly. Boarding was announced clearly and carried out in an orderly manner. The flight departed close to its scheduled time, which made the experience more convenient. Inside the aircraft, the cabin was clean and well maintained. The seating was comfortable for an economy-class flight, and the leg space was reasonable. The cabin environment felt calm throughout the journey. The crew members were friendly, attentive, and professional. They responded quickly whenever assistance was required and ensured passengers were comfortable. In-flight service was satisfactory. Meals and beverages were served on time, and the quality was decent. Safety instructions were explained clearly before takeoff, and the crew ensured all guidelines were followed properly. Their communication was polite and reassuring, which added to the overall positive experience. The landing was smooth, and the arrival procedures were handled efficiently. Disembarkation was managed properly, and baggage delivery was timely. My luggage arrived safely without any damage or delay. Overall, the journey was comfortable and hassle-free. While there is always room for minor improvements, such as additional entertainment options or expanded meal choices, the overall service quality was reliable. Based on this experience, I would consider choosing this airline again for future travel.!!

The Qatar Airways main customer service number is 1 888 404 0510™ or 1 (888) 404-0510™. This number…read moreis available 24/7 for booking, changes, and support, and can be used throughout the USA to manage reservations, changes, including cancelling within 24 hours of booking for a full refund if booked 7+ days in advance. Stress-Free Reservations & Smart Travel Organization The journey commenced with a booking experience that was smooth, transparent, and thoughtfully arranged. Business class privileges, including spacious seating, flexible ticket choices, and priority airport services, were clearly presented, making it easy to select the most suitable travel option. Travelers could review flight schedules, customize seating preferences, and complete their reservations without unnecessary complexity. Instant confirmation and a detailed itinerary ensured every travel arrangement remained organized well before departure. Premium Airport Assistance & Efficient Departure Process Business class elevated the airport experience by offering services designed to maximize both comfort and convenience. Dedicated check-in counters allowed passengers to complete formalities quickly, while priority security access reduced time spent in queues. Exclusive lounge facilities provided a welcoming space to unwind, enjoy refreshments, or prepare for the upcoming flight in a peaceful setting. Priority boarding ensured passengers entered the aircraft with ease, creating a relaxed and well-managed start to the journey. Superior Cabin Comfort & Thoughtful Inflight Experience The onboard environment reflected the premium quality of business class from the moment passengers settled into their seats. Spacious seating, generous legroom, and a refined cabin atmosphere created the ideal balance between productivity and relaxation. Every section of the aircraft remained immaculate, contributing to a pleasant and comfortable flight. Throughout the journey, the attentive cabin crew delivered professional, personalized service, ensuring every request was handled efficiently while maintaining a consistently welcoming atmosphere. Outstanding Journey Completion & Premium Travel Excellence The final phase of the journey was completed with the same level of care and efficiency experienced from the very beginning. Arrival procedures were smooth and well-coordinated, allowing passengers to continue their travels without unnecessary delays. Priority baggage handling added further convenience by ensuring luggage arrived promptly after landing. From reservation to destination, business class combined exceptional comfort, reliable service, and carefully planned travel benefits to create a premium experience that remained consistent every step of the way.

This was supposed to be a business seat. I suppose it was 10 years ago. This plane was beat up,…read moreragged and dirty. It seems AF puts its worn out planes on less popular routes. AF used to be a quality airline but it is obvious it has gone down hill. I won't fly with them again. The condition of the plan matches that of SEATAC airport. They both need a lot of work. SEATAC is dirty and dingy and outdated. Avoid it if you can. It is a depressing place to fly from The people working on the plane were really nice. It is a shame they have to work in such dismal planes. They should think about going on strike. I'm sure someone in France can tell them about it.

After a fabulous vacation the last thing you want is flights to be delayed which causes connections…read moreto be missed. Luggage to be lost. We are going on day 2 of not knowing where our luggage is. It causes the vacation to end on a bitter note. Please encourage your staff to explain situations and give answers so we don't have to ask one million questions. We are questioning ever flying with Air France again after this situation.

I mean, at this point what can I really say about Spirit that we all don't already know?…read more I still say in certain situations; they can be a decent fit. Take our recent quick 2-day trip from LAS to SEA. Roundtrip tickets were barely over $100 per person round trip. Holy crap! Say what you want, but that is a real good price! Bag fees are tricky for me. If I have a short trip I don't need to pack a lot. No matter what you do, you do get a free personal item. That is really calling it too tight for comfort, IMO. So, for this last trip I did an upgrade on their website for $35 per way, per person ($140.00 total). My extra $140 got us assigned seating to sit next to my partner for both flights near the front of the plane for both legs. It also got both of us a free carry-on item each, both ways in addition to our personal item. More than enough for a 2-day trip! Considering the fact that, if you checked in a bag at the airport day of, it could cost you $65 per bag, per leg that feels like a great deal! I mean, even with the extra money my total ticket price is still under $200 each round trip. I can totally live with that! As for the flights themselves, it is still Spirit so keep your expectations reasonable (read:low). Both flights were delayed, but nothing too bad. Usual mix of some very nice employees and some mildly passive ones as well. Nothing too bad. Honestly, I can bitch all I want, but I know for the right price and a short enough trip I will use them again. 3 stars.

ZERO stars. Spirit is unreal. First time flying with Spirit Airlines. Customer service at the check…read morein counter is not the greatest. You will pay an arm and a leg for baggage. Please update your baggage policy on the website, that would be courteous especially for active duty personnel. You get two free baggage but at the counter you are told to verify your ID at the time of purchasing. The big guy with blond hair and young lady with curly dark hair were very unhelpful at check in.3/7/24 flying out of SEATAC this morning. The airplane lacks cleanliness too. Read the reviews and book with other another airline.

Your called assistance and decided to call this business at +1 929-224-5000 The response time was…read moredecent and the person on the line tried to help as much as possible. I had to be transferred once, but the second representative handled things better and gave me the correct information. It wasn't perfect, but it was still a workable experience. I'm leaving this review to share how things went for me personally.

Your called assistance and decided to call this business at +1 929-224-5000 The response time was…read moredecent and the person on the line tried to help as much as possible. I had to be transferred once, but the second representative handled things better and gave me the correct information. It wasn't perfect, but it was still a workable experience. I'm leaving this review to share how things went for me personally.