Come fly the janky skies. Deltas planes are newer but the seats thinner. Budget Airlines are newer but the crowd. Here at united you get the Comfort that only a well worn in plane can give you, like an old pair of jeans. The staff is generally nicer but these planes are 4/5 times flying beaters. Going to Newark for work good chance it's a nice plane. Going to Hawaii for your honeymoon. Probably a junker. read more

United Airlines - Ooooo sooooo janky! Being a million miler has it perks. Not having to fly Janky planes is not one them. - Airlines Near Me - Seattle, Washington

Darina Valentine was FABULOUS! I've never had such a helpful gate agent. She noticed my mobility troubles and personally led me toward a seating area before checking to make sure I had wheelchair help throughout my trip. She was incredibly warm and friendly, going out of her way to ensure an amazing experience with United! Thank you, this is fantastic customer service! read more

We booked a flight from sea to sfo, delayed for 4 hrs. Once we arrived the airport, we are notified again that the flight is still waiting for some part and it is delayed another hour. Finally after we get into the airplane, we sit in the airplane for another 1.5 hr. The explanation is that there are tech issues at the gate so the airplane cannot take off. Yes, I am typing this review while waiting. When I chatted with the customer service about the delay, I was told that I can cancel the flight but must contact the refund department myself to get refunded. I will never take UA again. Update: we are told that we will flight in 5-7 second, then 10!minutes, and now we are told that the flight still have an issue and need technicians to fix it manually. The waiting time is unknown, the pilot announced that they are on the phone with the company...- The original flight is 5:20am and now it is 11:52am. read more

After spending almost $400 for an airline ticket, United has the gall to charge $40 per bag to carry on! I have never been charged to carry on a bag that fits in the overhead compartment before. We already have to pay for food and any chance to pick your seats....next each passenger will probably be charged for each gallon of gas the plane uses. What is the cost of the ticket paying for again? read more

Check in and boarding was a nightmare in EWR but the actual flight overseas was incredible Love the lay down seats. Food and service was incredible read more

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This is a good United Airline location, flying into and out of Seattle. The flights going in/out of Seattle are always fall, but the process is a very efficient and I do not have a problem getting my bag or boarding/exiting the aircrafts. I will definitely flying in-and-out of Seattle's United Terminal again. read more

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Garbage, Trash, Slow, Unreliable, Inexcusable, Untrustworthy, Unapologetic, Cheap, Stingy, Uncomfortable. Those words describe my experience before even getting off the ground. On my flight earlier this week, the plane didn't come out of service in time, in the interim, they had loaded the aircraft with our galley and luggage. The crew of our flight didn't tell us that until everyone was boarded and seated. They advised a 30-minute delay, to resolve the issue. At 45 minutes, they advised it would be another 30, then they came back and advised, they couldn't locate the place and until they did, we couldn't take off. An hour into the delay At least 20 people deplaned. With every two, two more got up. The pilot made a loud and rude announcement. "If you don't have an emergency that requires you to deplane, SIT DOWN, WE ARE TRYING TO LEAVE!!!!" Really, Cap? You have no clue where our cargo is, United is sending inaccurate text messages and FAA regulations state you can leave at any point before the doors are closed. I'm sure someone spoke to him, because he came back on minutes later, apologized and said this was the worst screw up he's seen in a long while. Longer story short, their 30-minute delay ended up being 2 hours. When I landed at my destination, my ground transportation was gone, I missed my dinner plans and a domino of events unfolded that turned what should have been a 7-hour experience into 11. Respect to Alaska, in this situation, they would have announced everyone was getting round trip vouchers, because they value their passengers as much as their reputation. Here is what United did That isn't a typo, THEY DID NOTHING! No free snacks, no free internet, no complimentary anything. The apology they made assumed we were all okay with what happened. The woman next to me was meeting her daughter in Greece and that plan was completely derailed. In addition, the flight crew had no clue, they advised everyone to use the United app for updates, but again, you had to pay for internet to do that. So United managed to monetize their mistake. This would be a serious concern, and it is, but guess what, the situation repeated on my return flight as well. The delay was just over an hour, but again, they could not find our cargo and galley and we couldn't leave without it. It was also a hot day with dangerous air quality, so there was no air in the cabin. Once we got off the ground and service started, there was no juice, limited snacks and no apology. The power at my seat didn't work, so I couldn't charge my phone and the flight attendant became rude when I pointed that out. I can tell you without hesitation, United Airline is a flying disaster, and if they have this many issues on the ground, I'd never feel safe again with them in the air. read more

My wife and I were flying from Chicago last week and had fabulous service. All airlines are terrible right now but this agent helped get us to a delayed flight and followed up when my wife left her book. She even called. Thank you! read more

This go around I was pretty satisfied with United. They sent my bag ahead of me thank god because my connection was 45 minutes. It stresses me out to have such a short connection. I was also excited when they gave me a stroopwafel! What a fun snack! read more

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They don't allow carry on bags on the plane UNLESS you pay $25-30 extra dollars to use the overhead bin. They charge $35 dollars for every checked...yeah, I said it....CHECKED luggage. You pay if you do and pay if you don't! Customer service with the kiosks was superb but unlike other airlines I have been on, they charge for everything. The app and kiosk are not up to date. They have upgraded seats available if you want to buy. The app showed us that our seats were picked out for us BUT if we wanted to sit in front, you had to pay $16-20-$30-47 dollars more. We had these tickets months in advance. We should have had our choice of seats then but "the automated computer" chose unsavory seats for us last minute. Oh, I want to add there are PLENTY of seats on this flight. I'm sitting right now "on a fully booked flight" with an extra seat beside me, behind me and I'm sitting in an extra seat! Do people travel without bags? Do they have their stuff shipped to their destination before they get there? I feel as though I've been robbed. American, Delta, Alaska and Southwest (20 years ago) would have never. I know where the money went. It went to pay all the bad actors for the safety brief. It must have cost them a fortune. Too bad it's not worth watching. read more

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If I could give this a 0 star review, I would. United changed their carry on bag policy so you're no longer allowed to bring a carry on. I've flew so many times and I've always brought just a small carry on with no issues. For all other airlines, it's always been extra cost to check your luggage in, however with United you're FORCED to check your luggage in and even if you want to upgrade so you can have a small carry on, they do not allow. Funny thing is, they do allow you to upgrade your seats which I find it condescending because you can't do that for your luggage. I would highly avoid flying United and go with alternatives. I've flown Delta and Southwest a lot and they're both much better options than the experience I had with United. read more

United generally speaking offers fair rates and some direct flights that made my recent trip easier. This check in was at O'Hare in Chicago for a lay-over. A short one, but not a run to the next gate- several terminals down kind of layover. That would be most flights I take on a different airline that connects in Atlanta. We had plenty of time to use the facilities, find a nibble, stand in line for said food and eat before they started boarding. The dings- The plane we de-boarded had no seat outlets starting at a certain row. Couldn't tell you what row- but as we were boarding I was pointing out to my son that there were outlets and where there were so he could charge his phone. Just kidding, back of the plane was neglected in those. And the direct tv offered on the connecting plane- yeah, why? It kept going out every time the plane jiggled. Stupidest thing ever. Who wants that? Our phones were too low to link into the wifi to watch movies- because the connecting plane had no outlets either- shocker and we were mid plane this time. I will say staff is nice- the snack bags are easy, but not every flight uses those. The cleaning wipes are a nice touch- but their flights are packed to the gills. United is touted as being the cleanest airline- or so I read in an article. read more

be carefull!!! horrible experience !!! do not travel / waste your money with united airlines!! thisa is the worlds first airline , who charge for one carry on bag. no carry on bag allowed in domestic flight. they charge $ 59 extra for one carry on bag. also provide me the wrong information about chase bank united airlines card. read more

Just got off of United flight 1969 to Seattle. While I like United for the most part, this flight was packed, I felt so claustrophobic on this nearly 6 hour flight. I really can't say much about the customer service since I slept in my uncomfortable seat. I was so glad to get off; bower both take off and landing was quite smooth, so kudos to the pilot & thanks to the United Team for their hospitality. read more

Any airline that we flew before allowed one carry on item and one personal item BUT NOT UNITED! They allow ONLY ONE personal item and that's it! They let me bring ONLY this tiny purse with me and they considered THIS personal item!! Unbelievable! I have no words on how disappointed i am right now with this flight. IM NEVER FLYING UNITED AIRLINES EVER AGAIN! They made us check in both of our carry on bags and charged $70 for it. So ridiculous! This company is all about ripping off people and not providing adequate customer service. Thank you UNITED! You lost me as a client read more

United Airlines - My tiny personal item is all they allowed to bring onboard at United airlines - Airlines Near Me - Seattle, Washington

Does this needs words? This is a venting section right? The lines to verify the bag are terrible and if they deem your bag too biig, it's 60$ this is no better than spirit read more

Generally speaking, if you have a good taste in airline, generally United isn't near any of the airline that you would have thought of on top of your head. And there's a reason why. So I was coming home from Seattle to LA, and to start off, the line management was really disorganized. In fact, there wasn't signs or directions on how it works. With the new united policy, if you don't have a bag to check in, you can't check in earlier. And if you want to select a basic seat, you have to pay an extra $15. Otherwise you sit where they want you to sit. So after lining up on the under managed line, there is only one staff that is helping all the electronic check in counter. Which would totally work if the check in counter doesn't stop everyone from checking in because you need a actual staff to clear you before they print your ticket if you don't have a luggage checked in, etc. Anyways, a what would've been faster and easier process turned into a hectic process. The only staff that is catering to the check in has a super bad personality. Not to mention the rest of the people who are just there to carry the luggage off of the weight are extremely rude. It made me regret going $50 cheaper for a flight that ultimately ruined my morning. Sure I eventually made it in the gate on time and all, but my overall satisfaction rate was so low. I was frustrated the whole time. Like what many people are saying, flying with united is exhausting. Do not recommend unless you have a I don't care attitude and really want to save on flights (but with all the extra charges they put on you for the little things other airline offer for free - i'd say it would be the same price anyways.) I am never flying united again. read more

Welcome to United Airlines where seats keep getting smaller & flights are always overbooked. There wasn't enough overhead space so we got a late start because no one wants to pay baggage fees. I would not recommend United. There are other airlines that have higher standards. I won't be flying them again. read more

United Airlines - Welcome to United Airlines where seats keep getting smaller & flights are always overbooked. - Airlines Near Me - Seattle, Washington

Poor logistics we have been waiting on the plane for over a half hour because the jet way is not ready. With all of the preplanning this should never be an issue. read more

I have had many flights over the years with United as well as most of the other domestic carriers and I have to say I have encounter issues along the way but if I dismiss the issues that are beyond the carriers control (weather, air traffic issues, airport issues, mechanical failure) just to name a few, United has had a pretty good track record compared to some of the others. They have always been proactive in dealing with any problems that I've encountered and has always been quick to provide me with options to resolve the issues in a fair and timely manner. I have been platinum elite or higher with United for many years and I can tell you from experience this airline is one of the best operating today. It's obvious that most of these negative reviews come from one incident and reflects the frustration of the ones involved. I have witnessed some of the events noted here and more times than not it turned out to be a misunderstanding on the customers part, believe me these carriers have a rule book and it pretty much covers every kind of problem a traveler can encounter with a protocol that addresses the issue, but in most case the customer doesn't like the solution and is filled with anxiety and over reacts because things don't turn out the way they think it should. I've found the best way to deal with these annoying situations is to take my seat in first class order a nice cocktail, put my head phones on and listen to some nice tunes and relax. I never expect the provider of any service to completely cater to my needs I plan out my own itinerary and destiny and let the chips fall where they may. Of course there's always room for improvement and I'm sure they will continue to strategize to increase their margins and as a stakeholder I'm okay with that... read more

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Flying with United is just exhausting. My first trip was a round trip FLL- CHI and it went well. In fact it was great - no complaints. Two stars for Glenn Coco. 10 months later, round trip FLL - SEA now I have to check in my carryon luggage and THEY DESTROYED IT. My heart is broken because I actually saved up for this luggage's and can't fathom what beast they had in the there with the bags. My connecting flight was 6hrs delayed over a fluid leak. Happy to not be on THAT plane. Thank you for catching that. NO THANK YOU however for not having a better plan in check for when this happens. Which I heard was a lot from your frequent flyers. My trip suffered from this flight as it took me a total of 20hrs to get from one city to the other. I got a meal voucher for $10 (while others got 2) and a $50 voucher for my next flight. I thought that was a joke until I had to change my return flight and the $50 came in handy. They also accepted my refund request for my original return flight which I needed to cancel. One extra star for Glenn Coco. You guys, the trip was originally $352 plus $60 (carry-on back to back) came to $412 this is without vouchers assuming the flight would've gone smoothly. American was $415 for the same route at the time and for saving a few dollars my whole trip was a mess. Be smart with your travels and note the hidden charges. SAVE YOUR LUGGAGE read more

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I want to extend a special thank you to Perdita in SeaTac for her above and beyond efforts to return my wallet to me after I left it on the airplane. I followed the instructions on the website and had filed lost item reports, but Perdita took the time to personally call me and even left a voicemail making me aware she found my wallet. I was overjoyed as I was procrastinating cancelling cards and replacing ID's, keeping the faith that an angel like Perdita would save the day. And that she did!!!! :-) Thank you again for your valiant efforts!! read more

Easy check in and access to the gate. Hot Tip! Enter from the arrival side and take elevator to departure level. You'll pass all the traffic coming in. It's a zoo. Happy trails!! read more

My Daughter had her flight cancelled 7 times from Seattle to Newark on the past 72 hrs . The United staff have been rude and have abandoned her in Seattle Wait times on the phone are 3 hours This is a travesty United Airlines service is dreadful read more

While there are areas where they could improve, United is easily the best airline for a frequent flier that doesn't live next to another airline's hub. They go to the most destinations, have some of the nicest planes, especially the new regional jet, and some of the best employees. The loyalty program has been devalued over the years, now rewarding spending over flying, making it a straight forward cashback transaction, with the points being worth less and less, every few years. The food on airplanes seems to have also gone downhill, especially the nutritional value. The important thing is that they safely get me where I'm going, typically on time, 99.9% of the time. read more

If I can give -stars I would. I would not fly this airlines even if my life depended on it. Rude people, no help what's so ever. PEOPLE if you can't give good customer services then QUIT your job. Your making passengers feel like we are the pebbles in your shoes that is irritating. Fly another airlines, your better off. read more

Your airline only earned this one star; so that I could leave a comment. It's ridiculous for your airline to deny online check-in (for boarding pass) to customers who are flying economy. Are you not still receiving airfare fees from us? If the bags that we carry on are non-compliant, then charge for it at the gate. More than that, give us the benefit of the doubt that we can read your "personal item" dimension requirements. No other airline restricts their customers from checking in online even if they have purchased an economy seat. read more

Adding a star. Taken a couple of flights on United in the last two months. Rare since I typically fly Alaska and Delta domestically most often. Previously, I considered United my least favorite airline to take domestically of the big three US legacy carriers. Reason being that while they get you to your destination, I found the service to be just satisfactory. On the last couple flights, I thought the trips were pretty good. Flew United recently to Chicago and LA (on my way to Australia). I will cover my review of United's flights to Australia in another review. The flights on each segment to and from Seattle were on time, except for my trip from Seattle to LA in which there was a delay due to airport technical issues. Fortunately, time wasn't issue as I had a long layover in LA anyway. Took a Boeing 737 to Chicago, while I flew an Embraer regional jet to LA as this route is serviced by United Express rather than the mainline. The planes were clean and I got to ride on a new plane from LAX-SEA which was put into service 2 weeks before. I thought the service and in-flight experience on-board was comparable to Alaska. Like Alaska, United offers in-flight entertainment using your own device. Meaning you need to download the app which I think is a bit troublesome if you don't fly United often. Perfectly manageable if your flights aren't that long. The Chicago flight offered DirecTV service, but you have to pay for it unlike on JetBlue. The regional jets have no screens, so downloading the app is the only entertainment option if you are in economy. While United is not one of my favorite airlines, I have to give them credit for their improved service. They don't offer as many flights to and from Seattle as they previously did. They only offer two flights to LA daily for instance. But if I see that they have a good deal on flights, I would consider flying with them again. read more

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So I'm sitting on a United flight and it's been 30 minutes since beverage service. Cups and cans piling up around me, and the attendant is sitting in the back of the plane playing with his phone. We are 32 minutes late due to a long the delay of our incoming plane. United knew about this delay since takeoff, but didn't let us know until a few minutes before our scheduled boarding time. They texted us that our flight was delayed AFTER 30 minutes of flying. If I go by their app information, we will have 7 minutes to walk 45 gates to get to our connecting flight. That flight is on time -- but it really isn't. They have yet to share that info that flight was 38 minutes late to takeoff. They urge me to cancel or switch flights when I likely have time. I haven't flown United for awhile. There are some nice staffers, but the airline is a train wreck. read more

$5000 trip was not honored at the ticket counter. I had a family trip planned, including traveling with a Chihuahua/dachshund mix. My pet has traveled within the last two months with no issues as the carrier and pet both met requirements. two representative came and looked at my pet and said he's too big. Even though he was not. I have a soft top carrier that is flexible and he was able to run into it and spin around with no issues. But they still refused to let us board because they continue to say he's too big. my entire trip was a loss and United Airlines refused to do anything about it. I do not recommend flying United airlines If you have a pet, regardless of how small it is, and regardless on whether everything is meeting the requirements. You are not guaranteed a flight with them. And they will tell you too bad so sad when it comes to giving you any reimbursement/compensation. Sadly, they used to be in my top two of airlines, and now I will no longer be flying with them. read more

United service was good for me. The flight attendants on both my flights were top notch. They were all in good spirits even though they deal with many personalities. I definitely try to use their services when possible. read more

United Airlines - Thank you - Airlines Near Me - Seattle, Washington

On a return flight from Chicago on October 30, 2023, I purchased a first class ticket. The service was anything but first class. The flight attendants in this section were less than helpful, didn't return to ask if I needed anything and one was pretty flippant when I did ask for help with an issue I had. Luckily, the nice gentleman seated behind me assisted me. I paid a lot of money just to be treated in a way no one should. DO BETTER UNITED!!! read more

Customer service was OK, that's why they get one star. Seats were Ok, not comfortable like the others and they surprisingly gave us blankets (unlike the others) but now we know what $500 of our ticket went to (yes pun). And finally like the others, you get free soda, juice & water, and I think we got a free thin struffle snack (I don't know what the hell it was called, but we ate it like it was a t-bone steak) because none of them give you any form of free snacks, however they offered bistro boxes, chex mix and food for a price. I'm not that cheap bast#rdo, but I've already forked out enough for the ticket, so I'm good. Just make sure you bring snacks or stop at the McDonald's or any fast food before boarding so you don't starve if it's a long flight. What you don't get is free Wi-Fi.....What da F? so, flying for 5 to 6 hours of excruciating boredom, unless you pay for it, it sucked balls and my back and limbs were killing me. Yup, it's definitely economy, I don't even think the first class looked any better (probably) but there were far better airline/planes with better first class seats that looked roomy and for that matter, better economy seating. It was just not a great experience. It was not the worst, like for example, having a tooth ache is worse, this was just a notch below. And this has nothing to do w/the past media news story, I just never liked United and riding it for both times in layovers this past trip.....just reminded me why I hated it. Never again. read more

Horrible customer service. We were told to use the kiosk and we did. The kiosk told us to contact an agent. Had to wait in line to speak to an agent . Once we were finally able to get an agent to help us she looked at our 1 small carry on bag a waived her little badge so we could finally get our tickets. This delayed us from getting to security. She also gave us no direction to get to security. After an hour wait in security we missed our flight. We arrived literally 1 minute after the gate closed and there was nobody around to help us! Now we are stuck at the seatac airport with no way home - next flight later this afternoon is full and nobody willing to help us. Their response was to scan the code and talk to an agent, who was more polite than the in person agents. We're trying to book with a different airline. Horrible customer service I'll never fly United again!! read more

There was no one at the counter from 1am till 4:30. Our place was leaving at 5:30 am and it was stressful sitting here waiting for so long. We couldn't check our bags in. read more

They don't deserve any stores I have been in line for a while I am handicap and they refuse to help disabled people everybody's acting like they can't do the job. It's all you need to do is just help us check in our bags and everybody is so damn busy here I will never fly on this shit again. read more

Book a first class flight IAH to Sea flight # 1397 on 7/5, hottest flight ever even the flight attendants had portable hand held fans. WTH

I purchased a ticket on this airline right around the time we started hearing about COVID-19. As a precaution, I also purchased the trip insurance just in case it became unsafe to travel. After the stay-at-home orders took place in my state and others, I tried to get a refund and the airline said no. Not even with the useless insurance. I have 11 months to use this ticket or they get to keep my money. I hope this airline fails, and other, better airlines hire all of their employees. read more

This is possibly the shittiest airline ever. If you buy a economy ticket they will make you check a bag even if you dont need to and pay for it. Additionally, they some how didnt have enough crew to board a flight and I am currently waiting on a wednesday night at 12 am. The worst airline. So shit. read more

Safe flying -- and that's most important. Otherwise, an outdated, tasteless, boring waste of money. Their food boxes are bland and overpriced. They don't have entertainment centers in the seat backs. Their beers are more costly than other airlines. Time to avoid United. read more