Dr. West and his team are phenomenal. I especially had a wonderful experience with Ericka who…read moreshowed great attention to detail and kindness during my visits to have a root canal (from a different endodontist in a previous state I lived in) re-done. Ericka performed the majority of my initial appointment to prepare for my root canal, and it went by quickly and efficiently. She's a pleasure to talk to and she clearly explained my case and alongside Dr. West, explained the plan for the root canal My root canal performed by Dr. West was ENTIRELY pain free. I was very comfortable during the whole procedure and could tell that he was being very thorough. It is evident that he takes tremendous pride in his work, and he has a beautiful office and practice to show for it. It's definitely no accident that his team is comprised of the kind, communicative people I had the pleasure of interacting with; dental work/root canals can be stressful, but I never once felt stressed in his team's care. The billing department was simple to work with and handled my insurance seamlessly. Rio called me to assure all my information was correct and to had a quote of my bill in time for me to review before my appointment. She had clear numbers outlined for me and helped me devise a simple payment plan for my treatment. From walking in to leaving, my appointments here have been so smooth and professional. I was originally referred from my dentist at Stadium Dental and am so happy that I scheduled with Dr. West!

As you walk in youre greeted with a smile from the front staff. I was taken care of by Dr Jordan…read moreWest and he was amazing very communicative and funny. Everyone is so professional and nice.

I had an amazing experience. Dr Pla performed a root canal that was pain free much to my surprise…read more She was so quick and gentle. Loved the entire staff as everyone was so friendly and upbeat. I even received a call from my Dentist expressing how well everything looked. I would highly recommend this practice. Thanks Dr. Pla.

They were able to see my brother-in-law for an emergency root canal... and we couldn't be more…read morethankful! His pain was horrendous and they quickly made room for him! Everyone was sooo kind (from the person who answered the phone to the dentist)... this is what caring about your patients looks like like! Thank you sooo much for going the extra mile and helping us in our time of need!

They really helped me out when I cracked my cavity. I have very bad dental anxiety and the staff…read morewas respectful and did everything they could to ease my anxiety. Fixed my issue within 30 mins. Definitely appreciate them and recommend for dental emergencies!!

Dr Hsieh stopped my service mid extraction around 6:35pm and came after the other patients full…read moretreatment at around 7:10ish to finally numb and finish my service... This place was promising until I sat in the chair. It was I and another patient in the next chair the Dr was seeing. We both had gotten numb at the same time since I was first appointment they worked on me first. BUT THEN the Dr and assistant left mid extraction and helped the other patient with his full treatment (extraction and bone density). Yup, the Dr said 'oh it's starting to get loose.' The Assistant put gauze in my mouth then they left me for the other patients whole service. Couple mins later, I began to feel pain and my gauze is filled with saliva and blood. I've been left mid extraction for 10+ mins tears rolling down my cheeks and they have not noticed. I try to get their attention but they are not looking even when I make grunting noises due to the pain. Since the Dr and assistant wasn't paying any mind to me, I had to text my bf who was in the waiting room to ask the front desk to tell the Dr that I'm in pain. The front desk lady did, she came to me and said 'They'll get to you when they find a break with the other patient.' LIKE WHAT? I finally got the assistant's attention couple mins after the front desk lady, but the assistant said the same thing, 'when we find a break we'll numb you' while I'm here in pain. I didn't pay hundreds of dollars to be left mid service and to be given this type of treatment especially in an emergency situation. All they kept saying is that they're coming. This was the WORST extraction I have ever ever experienced. What Dr leaves a patient mid extraction whilst the tooth is already pulled out of the crevice yet hanging and not fully removed. 20+mins later in pain and AFTER they had completed the other patient's WHOLE extraction and bone density treatment is when Dr comes back to me as I was wiping away tears. I was still very kind and patient even though I wanted to just leave and cry. But how could I when she had already 'halfway-ish' pulled the tooth out but not completely. Overall, very stressful experience. I feel like my blood pressure raised due to this appointment.. The area is very sore due to all the tugging, pushing and pulling. More sore than when I had a tooth extracted on the opposite side couple months before. I have never had a bad service like this before with any dentist I've had in the past. I thought it would be better than Dr Foto but oh goodness was I wrong. The staff and Dr Hsieh are so sweet too! They are very patient and hilarious. They have amazing personalities and the Dr made me feel so safe in the beginning. I had asked for her advice on what to do with my problem. I trusted her. That's what sucks, I love them but how my treatment went was just horrible and traumatizing.... The office is clean and plenty of parking. Clean restroom too. Pay out of pocket prices *tooth #3 extraction + gingivitis treatment- $522 *Bone density treatment- $99 *Check up Fee- $69 (I came from the FedWay ER location and they had my X-rays already. But due to it being a different Dr, they charged me again.) **they also provide payment plans with interest

A family member went in with tooth pain and had full X-rays done, but Dr. Marfo still seemed unsure…read morewhat was causing the problem. At first, he said he was 90% sure it was tooth #30. Then, during the same visit, he changed direction and said it might be another tooth. The diagnosis felt all over the place. He recommended pulling tooth #30, and if that did not solve the pain, possibly pulling another tooth next. That is extremely concerning when tooth removal is permanent. Thankfully, we got a second opinion. The new dentist and even his assistant immediately identified the real issue on the X-ray at the root area of the painful tooth. A root canal was needed, with no extractions required. If we had trusted Dr. Marfo's recommendation, my family member could have had teeth pulled unnecessarily, followed by bone grafts, post work, cost, and pain/suffering while the actual problem was left untreated. Based on this experience, I have no confidence in his judgment or treatment planning.

This office has very shady practices. They do not inform you the cost at the time of your visit…read more I went to get a picture of my tooth, which took about 10 minutes. I came back out to the front to schedule my next appointment. They informed me that my insurance was maxed. She advised me if I wanted to wait a few months until my insurance is renewed. I opted to do so because I couldn't afford to pay out of pocket. 2 weeks later, I received a bill in the mail for my visit. For some reason, they did not inform me in person that there would be a cost on top of my insurance. I called the billing department and asked why I wasn't I informed in person that there was going to be a cost? I would have refused service and waited if I had known. She immediately took off $100 off the bill. I told her it was still too much. She kept stating that they don't have to tell us the cost, that it was my responsibility to know my insurance and I need cover the cost. Her name was Marcia, a financial consultant. I asked for a manager, she stated she was the manager. I told her it was unlawful for them to not inform me of the cost. Washington state has a No Suprise Act, which requires a medical facility to give a "Good Faith Estimate" at the time of treatment. As soon as I brought up the law, she says "whatever, we'll just write it off" and hung up the phone. She was very rude and shows zero empathy to patients. They use greedy and shady tactics to make as much money as possible. They do not care for their patients

My dentist referred me to be seen here for a root canal. I had a root canal Friday- which was…read morealready a stressful experience for me but the directions for the sedation were not clear and I took my sedation meds at the wrong time apparently. We made it through the root canal and I went home and slept. When I woke and my numbing had wore off, I was having intense pain still with cold that was lingering. I called the after hours line and the man I spoke with made me feel like it was no big deal. I asked if a root may have been missed, he said that's not possible(which I found to be a weird answer). He said I need to give it time and they would get back to me next week. He didn't specify a time, made no priority to get me scheduled. I asked if it would be Monday, he said he thinks the dentist who worked on me was not in till Tuesday. He told me that narcotic pain meds would not help my pain at all, only ibeprofen would. I was already taking max amount ibuprofen and Tylenol and still in so much pain. I insisted on stronger meds which he eventually agreed to. They do in fact help significantly. It's now Monday and I've been in pain all weekend and barely was able to sleep last night. I am supposed to wait till tomorrow I guess to hopefully hear from someone? I'm a mother and I work and this pain in my tooth has been going on for a couple weeks now and I'm just feeling so wore out from the care and the run around I feel like I'm getting. I have had other root canals and never had pain after. I called to get into the endodontist I went to for my last one because it was a much better experience overall. I'm giving two starts because the endodontist who worked on me was nice in person.

Beyond exceptional customer service. Made an appointment thinking I needed a root canal because an…read moreendodontist from another office told me I did. Much to my surprise, Dr. Tina Olsson told me it was only a broken filling that could be repaired. She even referred me to another awesome doctor that was able to fix my tooth. Even though I didn't have any dental work done here, I was very satisfied with my visit.

I had a very painful toothache and could not find a dentist anywhere in my area that could help me…read moreimmediately. Dr Khan treated me the same day and alleviated my pain. I'm very appreciative to her and her staff for helping me. Wendy was great for putting me at ease as well, I'm a cowardly dental patient. A professional office , mindful of fearful patients, and responsive to same day requests. I will be back.

I've been going to South Sound for several years. I've always been made to feel comfortable there…read moreand my experiences have always been positive. Dr Khan and her staff are great!

If you need a root cannel do yourself a favor and go see Dr. West…read more They took a 360 degree x-ray, no diggin around for roots. I was out of there in no time with a job well done. You can thank me latter

I was in need of an emergency root canal. I just moved here and was trying to establish myself…read morewith a dentist or specialist. I was referred here by my pharmasist. what a great recommendation. the staff and doctor were professional, effective, eager to please and got me in right away. the doctor does go from room to room and back and forth as they stack patients like most dental offices, however this did not worry me since it was clear from the moment I got there, I was in good hands. my pain was a 20 on a scale from 1-10 and the doctor did stop what he was doing with another patient and rushed to give me a shot right when I got there when he could here I was in pain. If he ever had to leave me to take care of a patient in more pain, I would welcome that every day of the week. Thank you to the docotrs and staff! LOL Hope I never see you again! :-)

We expected a good experience, but unfortunately it was nightmarish. My wife and daughter have…read moreextremely sensitive teeth which is why we tried Dr. Powell in the first place. I scheduled an appointment for my wife and daughter for April 13, 2021. My wife and I arrived and signed in. We were temperature checked-no problem. My wife then sat down in the waiting room to fill out the new patient form. She was the only patient in the waiting room. She began to fill out the form but her glasses fogged up so she lowered her mask to clear them and continued to fill out the form. The clerk left her desk, and all of a sudden Dr. Powell appeared. With no preamble or introduction he told my wife she would have to leave, and he would not be serving her. She asked why, and he said it was because she took her mask off. He was very aggressive, telling her she had to leave and he would not be serving her. My wife had put her mask on, and was now angry, but she tried to explain the logic of the situation: 1) There was no one else there. 2) We'd both been checked and our temperature was fine (CDC criteria) 3) He was going to be taking her mask off anyway to check her tooth, (Painful molar). In addition she added that she had a condition which caused wearing a mask to cause great anxiety because of multiple assaults, (she is diagnosed with PTSD from service in the military when she was assaulted multiple times, gagged, tied up and raped back in the early 80's when women were not welcome in the military). Dr. Powell raised his voice and yelled, "I don't care! Get out or I will call the police!" I've never seen a Doctor that angry. He had a complete meltdown. The best description I can use is "hateful." He actually appeared to hate us. Then he turned on me. I'm also a veteran, and as angry as I was at this point, I didn't want to escalate the situation. I told him to leave the room, and my wife and I discussed whether to call the police ourselves. After a few moments we decided to leave and write a review. I have truly never experienced anything like this from a doctor in my 59 years. My daughter had a later appointment, and I called her. She was already on the way, and because she had a very serious problem with a tooth she wanted to try it anyway--she'd been waiting ten days for an appointment. She got to the clinic but Dr. Powell had locked the doors and left. He didn't even have the courtesy to call her and cancel the appointment. So this is how Dr. Powell treats people who come to him for sedation dentistry. Does he realize that people who pay for these procedures come to him because they are already nervous about the pain levels and discomfort of normal dentistry? Apparently he does not empathize with his patients and has no respect for people in general. I've never experienced anything like this from a doctor. Even Dr. House on TV had better bedside manner!

This place is TOP NOTCH! I have a fear of the dentist and this experience was far from scary!…read more Making the call, schedule the appointment and walking in to the office was by far the most difficult thing for me. The rest was a great and personalized experience! The front office staff was kind and welcoming! Great customer service and incredibly welcoming. Susan was my "nurse" for the visit and I am so glad to have been able to connect on a personal level. Susan was informative, patient and very understanding of my anxiety. She walked me through EACH AND EVERY step. No surprises! Once the initial consultation was done Susan brought in Dr. Powell and we discussed everything. An exam and review with both provider and support staff. I WAS AMAZED at how comfortable they made me. I didn't feel like "just another patient". This was a personal experience that will keep me coming back. Cleaning, extraction, fillings...all using sedation. This is a option for people just like me! It feels wonderful to know, I'm not the only one with a fear of dentistry!