I do not recommend Fire & Ice Heating and Cooling. While they were prompt and pleasant initially, their service turned into a costly and frustrating ordeal. My AC stopped cooling last weekend, and Fire & Ice was the first to respond. They charged two separate diagnostic fees in two days and overcharged for ineffective repairs. Day 1: The tech did some diagnostic work, blamed the blower motor. Day 2: I had the blower motor replaced which I paid a premium to have done --only for the tech to leave without verifying if the unit was cooling (it wasn't). It ran in a red flag state for another day. Day 3: same tech AND the boss spent ages troubleshooting before suggesting a $700 coil cleaning (coil inspection should have been done day 1) --with no guarantee it would fix the issue. They charged me a second diagnostic fee, and after I had the coils cleaned, the AC still didn't work. After 5 days with no AC and no response to my email requesting a refund for the second diagnostic fee and a correct diagnosis be done, I called another company. Their tech found the real issue (a failed compressor) in 15 minutes--something Fire & Ice should have checked immediately. Either they misdiagnosed repeatedly or intentionally padded the bill. I've spent thousands on unnecessary repairs and fees--enough to have replaced the compressor outright. Now I'm stuck with a broken AC and a company that won't even respond. A high price and friendly tech doesn't mean quality service. Get a second opinion before trusting them with your HVAC system. read more

Where do I even begin? My first interaction with this company was actually pleasant. Promising, even. Spoiler: it did not stay that way. Call #1: My propane logs wouldn't turn off. Ice storm coming. I panicked. Joe showed up that evening, pointed out the knob inside the fireplace (since the remote switch box had likely died), and I happily paid the $125 service fee. No complaints. This visit isn't even part of the real problem. Five days later: I come home to a thermostat reading 57 despite being set to 70. I call Joe again. He shows up the next morning, finds exploded batteries in the thermostat, replaces them, and says it might need replacing eventually. I pay another $125. Still fine. He even signs me up for the semi-annual maintenance plan. Great! Future business! Everyone wins, right?...Right? Two days later: Thermostat drops to 65. I go buy a new one at Lowe's and call Joe back. He installs it, but when we try to register it, we get an error. "Already registered to another owner". Honeywell is closed. Joe removes the new thermostat, reinstalls the old one, tells me to call Honeywell, and I pay yet another $125. Annoying, but whatever. I finally reached Honeywell later in the day and they inform me that registration only matters for app control, the installer could've fully installed it. I could've cleared the previous owner later. "The technician should have known that," they said. Okay. Honest mistake...maybe. Two days later: Joe comes back to finally install the thermostat correctly. It works. I pay another service fee, but this time he gives me a "discount" and only charges me $62.50. This is visit #3 for the same issue, but sure. I pay it, despite being told that he should have known that he could have installed the thermostat initially. I digress... Three days later: My heat is reading 68 while set to 70. Again. Joe comes back. This time, FINALLY, he crawls under the house and discovers the actual problem: a bad wire. The unit is 5 years old and 100% under warranty. He says he'll "only charge me the service call fee," like he's doing me a favor. At this point, I push back. He told me during visit #2 that you only pay one service fee for a single issue until it's diagnosed--then you pay for parts. Well, we're now at FOUR service fees for the same problem, and he never once went under the house until now. I ask him why I should pay anything when it's under warranty--and more importantly, why he didn't check the wiring in the first place? He gets furious. Tells me he'd have charged someone else $300+, and filing a warranty claim is "too much paperwork" for a "simple fix." Then he tells me, and I quote: "never call me again for anything." WOWZA! Gladly. I told him I promise I will never, EVER call Joe at Fire and Ice again. And honestly, unless you enjoy paying 4-5 service fees for someone to repeatedly NOT diagnose the problem, you might want to take my advice. Maybe this is their business model? Hard to say. But I won't be finding out. Oh, and Joe? Remove me from the semi-annual maintenance list. Thanks. read more

I had a tech come out to SERVICE my HVAC UNIT. He cleaned nothing which is why I thought he was there. He pointed out some damaged ducts. He left with $45,000 worth of quotes for me. No practical solution to fix the ducts that were damaged, only suggestion was full replacement for $15,000 (my second opinion said thats insane and quoted $9,500 for the same work). My unit was not serviced as far as I know. I will be having the two that actually need replacing for $1,000 on Monday by a different local company. read more

They did a good job. I was surprised they didn't clean the coils, they told the GC on the job site they needed cleaning really bad. If that wasn't included, we could have gotten an add for it and got it approved through the GC on the spot? But they worked us in really fast, and that was appreciated! Jay Gould Ross & Witmer read more

Very professional and quick response time even on a Saturday. Did a great job repairing my A/C when it stopped working in 98 degree heat. We will definitely keep using them. read more

I was impressed with the services that was provided. On time and provided a quality services. The technician was very professional with his product knowledge and customer service. The problem was fixed and we were able to have the heat to the house restored. The price that was charged was for the service was very fare. I will definitely have Fire and Ice back out for future HVAC needs. read more

I won't use anyone but Joe at Fire and Ice from now on! Most honest and helpful HVAC technician's I've ever met. Came out at 9 pm and fixed my girl's AC unit and was extremely reasonably priced especially for an after hours call!! A phone number I am definitely keeping. read more

Possible SCAM. We bought a Groupon for them and the guy looked under the house for about 5 minutes, then said we needed a $900 treatment for black mold. I wanted a second opinion, so I had another guy come out. He said there was no mold, and there is absolutely no moisture in our system or under the house. He said everything was fine, and didn't even charge us for the inspection because of being hassled by the Fire & Ice guy. I believe Fire & Ice uses Groupon as a cheap way to get new customers and sell them expensive treatments they don't really need. read more

Fire and Ice provides commercial HVAC services for us and they always do a great job. They are also very considerate when it comes to scheduling and are almost always on time. read more