Absolutely amazing experience! The cooks knocked it out of the park..every dish was fresh, flavorful, and perfectly prepared. The manager Ken was friendly, attentive, and clearly takes pride in the place. Service was outstanding from start to finish. Highly recommend this restaurant... you can really feel the care and passion behind everything they do! read more

Came here for drinks and the view. The view was great but our drinks were on the very low end. We had martinis that were the worst I've ever had. Never had a dirty gin martini that had sweet lemon flavoring with olives. Our coffee drink never arrived and we finally asked to have it taken off the receipt. Our server, Journey, was very apologetic and very personable. This Fire and Ice does not even come close to the one we love in Tahoe. They have a long way to go to catch up. read more

Me and my boyfriend went to this cool new place at Pier 39. The view of Alcatraz and the Golden Gate Bridge are absolutely wonderful, we asked for a booth close to the window and it was perfect. Upon arrival we were immediately greeted and welcomed inside. Our waiter quickly approached our table and gave us a small description of the all you can eat bowls. The place is very clean and organized. A lot of good options for pasta, meats/tofu/mussels, vegetables, a large variation of sauces, plus tortillas. The guy on the grill was very kind and we had a good time talking with him. The bowls are small but good portion, makes sense so you can try a little bit of everything. We went around 2pm today on a Thursday so it was only us and 3 more parties. I would recommend this is if you want to take your time and enjoy as much as you can because we heard that during the weekends and evenings the line goes out the door. Overall, for our first time we were very satisfied and will be coming back soon. I highly recommend you try this place out. read more

Fire + Ice - Prices - Comfort Food Near Me - San Francisco, California

We stopped in for a round of drinks. Martinis were made perfect. Customer service was excellent. Nathan was very friendly and helpful

I only have great things to say about this place. The staff were very attentive. If you're unfamiliar with how the restaurant works, they are happy to give you a tour and walkthrough the process. The cooks were friendly and happy to make suggestions. You could tell they were having fun putting on shows for the guests. Everything was immaculate. The view from the restaurant was incredible overlooking the bay. The options for different food options is only limited by your imagination. They have something for everyone; large fresh seafood selection, steak, chicken, sausage, ribs, burgers, hot dogs, tons of veggies. You can make stir fries, pasta, fajitas, pilaf, etc. I will definitely be a frequent patron here. read more

We came here for a school trip (19 people) and the serving staff was amazing!!! all of our students beautifully, guided them through the process, were on top of refills, and were able to split the bill without hating us too much!! They were friendly and fabulous. The place is swanky, and lots of options for all food needs! read more

Fire + Ice - Comfort Food Near Me - San Francisco, California

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There is so much variety of food here and the staff is extremely nice and helpful. Our server Cassius went out of his way to make our experience great. Would definitely go back here again read more

Celebrated my moms birthday here on a Friday night and we had the best server Nathan who was always smiling and very hospitable great service the space was beautiful and vibrant fun place for any special occasion the food was pretty good but it's a build your own so it's as good as you make it there was a large selections of veg and protein to choose from. read more

Customer service was amazing from the moment we walked up. Food was delicious and what a view

The taste of the food here is very delicious, there is a food selection counter here that we choose and give them to stir-fry. It looks very delicious read more

Fire + Ice - Comfort Food Near Me - San Francisco, California

Want to give a big shout out to Nathan he gave us excellent service and is a very well spoken young man. Going to bring my whole family here soon. Food is amazing. Wings were amazing. The atmosphere was also very welcoming and full of life. Really appreciate the hospitality and experience Nathan thank you. read more

Fire + Ice - Comfort Food Near Me - San Francisco, California

10/10 would recommend, the food was amazing and the staff was phenomenal. we got the all you can eat buffet for lunch and I got an Elysian space dust which was great and the misses got a fire + ice lemonade cocktail which was smooth and not to strong. If your looking for a nice eating spot with a nice view of the Golden Gate Bridge and Alcatraz with a dash of the San Rafael bridge i would highly recommend it and don't forget to say hi to the lovely bartender/host Moises as he is super funny and very informative about everything and made our first time that much more amazing read more

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The service was great and the food was great. I had the happy hour specials which was reasonably price If you are on a cruise line. them a try. read more

Worst experience ever! First, we walked in on a Tuesday when it wasn't busy at all. The good news was we got to choose our seats at an amazing window view of Alcatraz island and the bay. After sitting down for a bit, no server came so we went to the interactive grill and followed the directions on the wall. I've been to interactive grill places before but this one had very mediocre meat choices and sauces and tiny bowls. It was underwhelming to say the least. Some of the dishes were not washed well and some sauces were empty. I looked past this though. The best part was being our food up to watch the cook grill it. My son loved this part! The plate was filled with the small portion but you could go back unlimited times. I had steak and veggies with noodles and teriyaki sauce. It was good.... Not amazing. It was exactly what I could make at home. Then, I went back to try a different flavor with Alfredo sauce and fettuccini noodles and broccoli and chicken. It was horrible because it was mixed with the flavors that were already on the grill. My son loved the noodles! Which I could make at home for $1. The whole time we were eating, I was wondering about drinks. Nobody ever came to talk to us, so I drank my water bottle. Finally, I asked a lady how we can pay to leave. Then, a man came apologizing that he didn't know we were there and he was supposed to be our server. So, he offered my son and me free sodas. We reluctantly accepted. But... 20 minutes later, he came with what was supposed to be Starry soda. He apologized that he didn't come earlier. There were about 2 families eating in the whole restaurant at this time, so I'm not sure what he was doing. But.... The soda was not soda... there was no flavor at all. Finally, after he came back to give us the check, I told him about the soda and he apologized that the soda machine was at its end and he'd look into it. Then, when I saw our check was incorrect, I waited another 20 minutes. I hardly saw this guy so we kept waiting forever to see him. Then, he still didn't give us soda. He said they haven't fixed it yet. Then, he fixed the check. And offered free cheesecake. My son wanted to try the dessert even though we were there forever. So, we accepted. The cheesecake was fine, not amazing. We finished half of it. I left still hungry and thirsty. It was horrible!!!!!!!!!!!! read more

Great service, drinks and views!! Only came for drinks but food sounded amazing. Immediately was seated and served quickly. read more

Fire + Ice - Comfort Food Near Me - San Francisco, California

My friends and I came in one afternoon and, despite there being maybe 10 people in the entire restaurant, we waited over 25 minutes for our drinks. When they finally arrived, every single drink was incorrect, but we didn't bother saying anything because we didn't want to wait another 20 minutes. Our server seemed more focused on pushing appetizers or food that it felt like the delay was intentional so we'd get hungry and spend more. The staff overall weren't very attentive; we even saw a couple of people walk in, sit down, and leave after getting no service. The views were nice but that's about it. read more

Excellent service and great food. You can't beat the view from the bar of the bay and the Golden Gate Bridge.

Moses was our server & he did a phenomenal job. My cousin and I enjoyed his service. Highly recommend having him as your waiter!

We were celebrating my best friend's birthday and went to a different restaurant on the pier first and didn't like the vibe so we gave Fire and Ice a try and we both loved it. It was so good and our first time but won't be our last. Our waiter Nathan was amazing from start to finish he was very professional and tentative to our needs. Our cook Jorge was amazing as well and very professional. We'll definitely be back soon read more

This was a first time visit for my best friend and I, and we will be back real soon. The food was good, the service was amazing, especially the waiter Nathan on evening shift. Nathan was kind, informative, and attentive. It has a very nice ambiance, sitting at the end of pier 39 overlooking the water was very nice and the drinks from the bar tasted good, the signature Mai Tai to be exact. Our experience was a 10 out of 10. If you have not been, it's a must try! read more

Good food good service. It's an all you can eat so come hungry. I have been to the one in Lake Tahoe very similar experience at the end of Pierre 39 check it out fire and ice. The manager Ken is amazing. read more

Came to eat dinner with my wife on fleet week weekend and this is definitely the highlight of our weekend. Great ambiance, food, and the staff from the waiters, cook, manager, etc. Go out of there way to ensure you are enjoying your experience. read more

Nathan, Moses, Dimitri, and Evelia were the best staff ever!! Ambience was amazing and they all gave us the best service that we have received in SF so far. We will be back very soon to see them !!! read more

Terrible service they dropped a plate on the stove and laughed at us and told us it's fine but we argued with them they also didn't check my id or my friends id read more

Great location. Great service. Good food. Had a great time. Host got us a great table with bay view l. Waiting team was attentive and explained the restaurant well. read more

amazing food and great food. Men at the grill look like they're having the time of their lives! Would 1000% go here again!

My family and I went here Sunday. Almost a perfect experience! Luka was our server. He was awesome. Very kind and accommodating. The food is awesome. Really good and good quality. You add that to sitting next to a window. The food plus the view made it an awesome super fun experience! We are all excited to go back. The only thing I hope they change is their napkins. Their napkins are nice. But they're made out of some material where as soon as you touch them or use them small pieces start falling off and floating around the air. It was a bit annoying. Overall though a super fun time. I'm already hungry to go back. The all you can eat steak and shrimp alone make it worth while. read more

I had brought a group of friends from all over the country to try this place during our vacation and boy was it a mistake. Upon entering the establishment we were greeting and sat right away, we were given a small explanation of how the menu worked. A few people in the group ordered alcohol but no IDs were checked. The waitress stated that since we "had no kids" in our group it was ok (we didn't but still) once we had all of our drinks in we got up to check the selections. The cook began telling us what we could and couldn't do but didn't really explain what he wanted us to do exactly. Several in our group hadn't been to a Mongolian style kitchen and weren't used to the choices. When most of us finished filling our bowls the chef asked us to line up as he began putting the bowls on the grill. There were 9 of us in the group so there were several bowls on the grill. Things were going well and another cook had joined him. Upon the other cook joining, both of cooks began to have causal talk in Spanish and distracted each other leading to a plate being dropped directly on the grill. One of our party spoke Spanish and heard them joke and laugh about dropping it. we asked them to please clean the whole grill since the shards of the plate could have gotten into the food. We received push back on that request as they stated that they had cleaned the affected food, we requested again that we wanted it clean as it was a health violation. They got upset but did eventually agree. It was at this point we did not feel comfortable eating here as that is not a situation that a chef should joke about nor should it be something that it argued against. We left for the sake of our health and don't plan on returning. Please train your chefs to be safe when it comes to the food and don't argue with customers when it come to their health. read more

I wish I was able to review the food but we weren't able to actually be seated. We made reservations for Saturday and came from Sacramento so unfortunately got slammed with unexpected traffic. We knew we would be late so we called. This was the first issue. It's a recorded line and no matter what you do it just loops back to the recorded line. We called three times and still could not get through. And based on photos we saw on social media you were not busy enough for that to be a reason to not answer. Once we got there (at around 9:35) the whole staff (literally everyone) was doing closing tasks which I can understand since there were literally no customers. The hostess was engaged in a conversation with someone that was undoubtably not work related didn't even acknowledge us until I spoke up. She sat hunched over in a very uninviting manner and looked irritated that I was even there. We explained we were a little late and she just said well we are closing in 20 minutes so we can't seat you. You don't even have a policy posted saying this is true. Seriously? That is 100% unacceptable. You are an establishment on a huge tourist location so where is just the basic kindness and courtesy. We were polite to her and she just dismissed us. I know you are just doing soft opening right now so I really hope things are better after your hard launch. A little kindness would have made the world of difference in this situation. Another suggestion is to have info on location since the pier can be hectic. Just a heads up saying we are located at the water end of the pier past the carousel. read more