10 out of 5 stars for firehouse glass and screen in Ramona! I had them re-screen all the window screens and sliding door screens on our house and install shower glass in our master bathroom. The great customer service and top notch quality is unmatched! Would definitely use them for future needs and highly recommend them! read more

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Amazing! Excellent customer service from the first initial phone call and we knew we were in good hands getting our glass veranda window replaced. Theresa was very kind and professional with email follow up and communication. The service call was also excellent and they drove quite a distance to our property in Borrego Springs. Highly recommend and thank you. read more

We had ordered a glass top for our dining room table. The factory cut it too big. Jason came right out, retrieved the glass. While he was here we ordered another piece for the matching credenza. In about 10 days we both pieces back cut perfectly. We've been doing business business exclusively with Firehouse for twenty years. We all are so fortunate to have a true professional close by whose quality of work is matched only by their commitment to customer service. Thank you once again to Jason and everyone at firehouse Glass read more

Firehouse Glass & Screen - Credenza - Glass & Mirrors Near Me - Ramona, California

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Spent over 4K for two (2) shower doors/enclosures and to level out a third shower door for free. Made arrangements with the owner on site for him to do the job. When the date and time came for the job to be completed, two (2) others came out, with no invoice/work order showing the leveling of the third shower door, and no knowledge of any warranty. When asked where the owner was, I was told, "Don't worry about it, the A Team is here." The job was completed, and the third shower door was leveled, after telling the two they needed to do it before getting paid, which gave the impression of being very inconvenient to them, and after I had to tell them to caulk more around the top and side of another shower door they installed, which had none and was open for water to slip behind, the two left with the payment and I was given an invoice/work order, with no written warranty. When the business was called and asked why the owner wasn't there as we agreed to, I was told, "He's very busy." When asked why the two that came out new nothing about leveling the third shower door, I was told, "Just a miscommunication and warranty information was given verbally. When asked why I needed to tell the two workers to caulk the top and sides of one of the shower doors, I was told, " It's just an easy fix and wasn't intentional." read more

We had Firehouse install 16 windows in our house yesterday and today. I was so impressed with the estimate and the quality of the install. Their employees are so nice and they cleaned up everything afterwards. We highly recommend them. read more

My parents used FG&S when they built their home in 2008 and installed patio doors. The doors are still great and functioning perfectly. The service was impeccable back then and still is today. I called and asked for a small mirror to be cut for a vanity and they can do that too. read more

Firehouse Glass & Screen - Sliding glass door to patio - Glass & Mirrors Near Me - Ramona, California

Owner, Mike and son, Dylan (who is learning the family business) came out a week and a half ago and gave us a very fair estimate to replace a 5'x5' double paned window and to switch out the dated glass in 4 cupboard doors in our Tiny home that we use as an Airbnb. Today they installed everything and we could not be happier. Mike is the new owner of Firehouse Glass and he is a craftsman. He and his family have been in the glass business for many years and his professionalism shows-he knows his stuff and so does Dylan. They have made a customer for life. Two very pleasant and trustworthy young men. We have used Firehouse Glass over the years and have always had a good experience. This new owner is going to continue providing excellent product and service. read more

What a great company! I thought I had to do a major window replacement but the team may Firehouse offered a much more simpler and cost effective solution to some "hazed" over windows. Can't count the many recommendations I've sent to friends, neighbors, and co-workers. Give them a call! read more

Firehouse Glass installed custom 1 inch shower doors with a unique handle. Did a gorgeous job! Really enjoyed working with Jason. Top notch customer service, product and installation. read more

Firehouse Glass & Screen - Modern door handles..worth the special order and extra cost - Glass & Mirrors Near Me - Ramona, California

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Both their pricing and quality are excellent. Everyone I interacted with was both personal and professions. They gave excellent advice and were upfront about what they thought would work for my shower. And they were right. They ordered the glass for my shower and it arrived and was installed in less than 2 weeks. Not sure what the average is but that was impressive! My shower glass is GORGEOUS! read more

Firehouse Glass & Screen - Installation - Glass & Mirrors Near Me - Ramona, California

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When my husband and I lived in Ramona and built a custom home, I was very pleased with Firehouse Glass in Screen, but then after losing two husbands and getting older, I moved to Oceanside. The coffee table I had had a glass top and there were scratches in it and I thought I would replace it and give the business to Firehouse because they always served us well. I call them and told them that I needed a new replacement glass for my coffee table and I measured the coffee table I had, and drove up there to pick it up and I was very alarmed at the quality of the glass. They should've known what was suitable for a coffee table. I trusted their judgment, and they failed me. The woman that took my call placed the order never gave me any options or suggested anything different to me the customer. What do I know about product availability is this a great opportunity it was no sale pitch or anything. I drove up there to pick it up and I was very displeased with the final product. I'd like to explain my side of it. I personally believe that when you have a sales person that knows their products that they should give you the options of what is available I will take full responsibility for not knowing what the options were and I just asked them for a tempered glass for a coffee table and I assumed that they would give me my options and the best there was and that was my mistake. In a situation like this, I think that Brooks should've wrote it off and made his customer happy, he made a lot of money over the years from my husband and I and this one purchase that I made on the phone I truly was expecting a quality piece of glass and Brooks was rude and disrespectful and really didn't even care about the environment either he picked that piece up and was gonna throw it in the trashcan until I told him to stop. So that piece of glass is sitting on the inside of my garage in the same wrapping that it came in and has never been touched and I'm not sure what I'm going to do with it. Glass is not an easy thing to get rid of. Brooks a little message to you, instead of having a heart of stone to a. 80-year-old woman I think you could've showed a little compassion and I believe you showed a flaw in your character. My husband and I provided you employment by purchasing lots of items that we were always very happy with and you tainted your character by doing this to me. We helped you over the years get started by purchasing thousands of dollars worth of glass products and installation and you could've helped me and just reimbursed my $135 to my credit card but you didn't. Sad decision on your part. I believe Customer Service is right there on top and product knowledge is right up there also. You purchased that company and worked for them for many years this is not the way to treat your customers especially when it was only $135. That's why you got a three star and not a five star. I would've gladly have given you a five star if you had a reimbursed my $135. You didn't seem to think that my bad review was going to bother your business because Firehouse was the best in Ramona when we lived there it was owned by a different family. If anybody sees this, I would love to get rid of that piece of glass at any price. Thank you. read more

Have used this business many times for windows, repairs, new installations of shower doors etc. Prices were very reasonable. Quality is top notch. Turn around time was quick and job was very well done. They go above and beyond for their customers. I would highly recommend them. Very trustworthy and honest people. read more

I called Firehouse Glass & Screen for help with the repair of a broken window. From the initial phone call to the repair today, the service I received has been excellent. They were both very professional and friendly and fixed the window in a timely manner. I would definitely use their services again and highly recommend this company. read more

The guys at Firehouse replaced a 6' by 8' double pane glass (not window, which includes the frame) at my SD Country Estates home this morning. It was done at what I believe was a fair price, with a 5 year window guarantee and a promise to deal with any installation issues that should occur. I didn't even have to put down a deposit in order to order the glass! I highly recommend this company. Thanks, guys. read more

They just got done replacing a window at our house and we could not be happier. Spectacular service and great communication from them. Any window needs from here on out we know where to go. read more

Firehouse Glass & Screen - Glass replacement for broken dual pane - Glass & Mirrors Near Me - Ramona, California

Had a broken window (single pane). Called them on and they scheduled for next morning. Brooks and Robert came out and fixed it in about 35 min charging exactly what was quoted and comparable to most others. Would use their services again. read more

I called them to repair my sliding glass door and was quoted approx $190. When Brooks and Robert showed up to fix it, they were very friendly and knowledgeable. When they were done they only charged me $160. I highly recommend this company from the pleasant woman who took my call and scheduled my appointment and took my payment when the job was done to the two men who made my door work better than it has since I bought the house. I will call them again if ever needed, friendly, professional and reasonably priced read more

All I can say is this company was a pleasure to work with. They installed a beautiful rain glass shower door in our newly remodeled bathroom, and they did a mighty fine job. Theresa was a delight to work with, she was so helpful and worked us in their busy schedule. Thank you Firehouse Glass!!! read more

I brought in a barn door and wanted a full length mirror put in the center of the frame on the door. They were very reasonably priced and had a very fast turn around. The door turned out amazing and it is exactly what I asked for. The people were very friendly and great to work with. Will definitely go back as I have more projects! read more

Jason and his crew were pros! I'd highly recommend. We needed a huge mirror for a retail space and they installed promptly without even the slightest of concern. Impressed. read more

Do not use this company! They do not care about their customers! Purchased a home that had window issues. Prior to closing escrow, we have Firehouse glass inspect the home and they provided a quote. There quote indicated a price and a time frame of 5 to 8 weeks. The sellers gave us a credit towards the windows and we closed escrow. After we closed escrow, I sent Firehouse Glass an email asking them to proceed. They sent out a technician, who reinspected the house and took all the measurements. We waited and waited for an install date. After three months, I sent them a follow up and...... was told the owner thinks the windows are too difficult, but wishes me luck in finding someone else? Really? What ever happened to service! Jeff read more

Quick and easy! The guys came out to fix 5'x5' window that had fallen off its block. They were ontime friendly and made quick work of my issue. Definitely would hire them again. read more

What a pleasure doing business with a competent, local company. This is the second time we have had a sliding glass door repaired or replaced by Firehouse Glass ( 2 different doors.) The guys showed up within the 2 hour time frame they gave us- which unfortunately is not often the norm. Our sliding glass door frame pulled apart; the door was inoperable. Husband thought maybe we needed a header installed due to a sag after all these years. Nope! The guys were able to remove the glass door, re-install the frame & make the adjustments so that it rolls smoothly. They even adjusted the sliding screen door. Their price was very fair & we were not oversold work or products. We will continue to bring our business to this reputable company. read more

They did a great job replacing my shattered sliding door. I had called several companies but no one ever called me back. They are busy so things may take some time. But worth it. read more

They installed the same glass enclosure for our Oceanside house that they did for our RB house. They did it without destroying any tiles and completed the job within 2 weeks or our initial phone call. read more

Recently I had a Jalousie window on my vintage 1961 Fireball Travel Trailer break. My husband took a duplicate down to our local glass shop in Poway, CA and the quote was out of reach. I called Firehouse Glass & Screen and was quoted an unbelievable low price. I had told the receptionist I was coming from Poway and wondered if I would be able to wait. She said it depended on several things, but I would probably have to leave it and come back later. When I arrived I saw a worker out front and hoping to be able to get it cut right away I engaged him. He couldn't have been more helpful. Not only did he cut it, he cut a spare and then wouldn't take any money. I don't know if it is small town, way things are done but I am a customer forever. Love this business. Not only are they beyond fair on prices, the store is adorable. Thank you Firehouse Glass & Screen! read more

Called My Mason friend and he directed me to them. They were the third contractor I had estimates from. The first one said 800 the second 640 and they came in at 350 to replace a large window. I looked at their work and everything was A-OK. We also had them do the upstairs shower and screens. These guys have 20 years in the biz and live in lower cost Ramona. I didn't get charged the higher price for living in the more expensive area. Their work was tops. Everything was cleaned up and the fixing of stucco and new tiles the other contractors warned about .........wasn't needed. read more

Poor customer service and quality of work!!! I've only used them for glass replacement in pictures (twice). It took 3 days to cut the glass replacement, and when I went to pick the picture up, they had not mounted the new glass into the frame. I guess when you bring your picture in and ask for the broken glass to be replaced, you have to specifically tell them to take the old broken glass out and mount the new piece of glass. I ended up having to leave the frame with them another week, just to get the new glass mounted into the frame... I never received a phone call that it was ready, so a week later I went in on my own to pick it up. The paper on the back of the frame had to be cut in order to replace the glass, and was left untaped and sloppy. They took a chunk of the wood out of the back of the frame and didn't clean the glass, so now there's lint and streaks behind the glass. I'm not sure, but it appears they don't have time to be bothered with a little $10 job. I will never use them for any other services they provide, due to their poor attention to detail on such a small job. read more

Firehouse replaced both of our 30yo shower doors in Ramona with frameless glass. The price was less than quotes I got from Poway and El Cajon. They also repaired and adjusted our huge slider. They arrived on time for both appointments and were in and out quickly. read more

Excellent customer service! I am a brand new fan!!! Super helpful and friendly, I will definitely be back. read more

The owner Jason came out to take a look at our screen door that had stopped sliding easily and was very personable, knowledgeable and honest we have a family member who does not mind spending unnecessary money at times but after having a look at it Jason informed us that it was a quick fix and that the door and track itself would not need to be replaced. I appreciate honesty in all business matters and would refer Jason and firehouse glass to any and everyone. Thankyou read more

I had the most easiest and friendliest encounter both with the receptionist and the gentleman that came out!! So nice!! Installed super fast great price and assisted with my broken glass all over floor thank you!!!! For taking caring of me today. read more

Firehouse Glass charged me $440 to install two windows they knew carried a 100% Lifetime Guarantee. I hope they choke on their ill gotten gain and that people learn about their slimy business practices. Every business I've dealt with in Ramona over the past 12 years has been a bad experience. read more

Great family owned business....prices are very good and they know how to take of their locals...they understand the meaning of an emergency and always do their best to accommodate your needs no matter how short the notice is......they didn't have the glass available that I needed but the offered to board it up until the next day when they would have glass ready.....great customer service read more

I had a kitchen window that someone shot a bb into. It broke the outside glass, but not the inside glass, of a double-paned window. I was afraid I might have to replace the entire window, but they were able to replace the damaged glass and the window looks like new. Very happy with the quality of the job, the price, and the customer service. This place is the best! read more

Unbelievable that a company could be this unprofessional in this day and age. After waiting two weeks and two missed appointments, one of which I waited at home for two hours for them to show up, I was told today that they aren't going to be able to come to San Marcos to fix a window in our home. We hadn't called any other companies during this 2 week period as we we were told that they would be coming on TWO separate occasions. Now I have to explain to the couple buying out home why the window that was suppose to be repaired isn't completed. NOT ACCEPTABLE AT ALL!!!!!!! read more

So happy with my new shower door. It is perfect! Best experience with the office staff who was kind and helpful, the estimator who came on my day off, to the work done. I had to leave my house for work and left a key under the mat...took a chance and left the work unsupervised. When I returned home at night the house was locked, the bathroom was clean with not a drop of dust or construction mess, the door was beautiful and an invoice was on the bathroom counter. Highly recommend this exceptional business. Thank you Firehouse :) read more

I have an 8' exterior doorwall that was getting increasingly difficult to slide along the track. It is too heavy for me to remove myself. Firehouse came out and replaced both sets of rollers that I assume were original to the 25 year old house. It turns out there was a lot of dirt in the wheel bearings, and the roller assembly frame was even bent. The door now continues to roll a bit even after pushing it in either direction. All was done as scheduled and for a reasonable price. read more

Firehouse Glass repaired the bathroom wall mirror at Ramona Lutheran School for free.They have also done excellent work in our home (over thirty window and doors replaced by them) so when I heard the school could not afford to repair the mirror at this time I asked Firehouse Glass to do the repair and charge me. They said they were happy to do it and did not want me to pay them. They are two kind, friendly and caring brothers. I have been dealing with them for three years now replacing our windows in our home. (I could not afford to do it all at once so I do a few at a time) They have been neat, clean and careful every visit and very fair on pricing. I would recommend them as an honorable local business here in Ramona. read more