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    Firehouse Subs

    3.4 (81 reviews)
    InexpensiveSandwiches, Fast Food, Delis
    Open 10:00 am - 10:00 pm
    Updated a few days ago

    Order Firehouse Subs Takeout or Delivery

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    FIREHOUSE SUBS ATMOSPHERE

    What's the vibe?
    Casual
    Moderate noise
    Good for kids
    Outdoor seating

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    Was supposed to be a steak sandwich with NO mayo
    Adam C.

    Used to be good,but the recent employee hires have made it bad. The last few times I've been there,my food was incorrect.I used to work in a restaurant So I understand people make mistakes but when it's every single time is a different story. What made me do this review Is I ordered a steak sandwich with no mayo and no cheese and a bowl of chilli. I was running a bit late for work so I couldn't eat it there like I usually do..First off the dude hands me my sandwich with no chilli,then I get to work and open my sandwich to see mayo as the main topping they used. Sorry I can only waste so much money before enough is enough,this location has permanently lost my business and I will be sure to tell my other coworkers to avoid it as well.

    Decor
    Greg H.

    My wife, once again, loves this place. They have a few subs I enjoy not really being a sub guy. She gets the Engineer and I stick with chicken or the smokehouse beef and cheddar brisket both really good. Staff always friendly and they have 4 to 5 people working even during slower times. A step up from Subway or many food places that run Skelton crews. Place is clean, has two TVs playing sports and nice bathrooms. A bit pricey but the food and service are better due to that.

    a hot dog and a pickle

    It took a long time, but it was worth the wait. You know when you show up at the sandwich place and the line is long. The food must be good. I've been to several firehouse subs, but for some reason this one stood out. The sandwich was, absolutely perfect.

    The manager pointing at the now cold food.
    Kiah B.

    I really enjoy Firehouse subs. I'm a frequent customer since there is one by my office. Today a friend and I decided to stop in to grab lunch. We both ordered a medium sandwich and a side dish. We took it to go. When we got back to my place, ten minutes away, my friend realized he was given the wrong sandwich so we decided to go back. When we got back to the store, my food and his was cold on top of having the wrong order. We told the manager we would like both of our orders remade so that we could enjoy the meal together as planned. A Firehouse Sub is not good cold, hence the name and branding of the company. The manager insisted that he hadn't made a mistake and that he was being generous by fixing my friend's sandwich. He refused to acknowledge the fact that we had to come back and ALL of the food was now cold! He gave us tons of attitude and kept taking in circles about how he can't serve us and that he did not make a mistake when he in fact did. Eventually we just demanded our money back because the food was ice cold at this point and he didn't care about making us a new meal despite it being his fault. I will not return to this location. Management here is horrible.

    Mary S.

    Will never get anything from here again. Placed an order for pickup for a tuna sandwich, no cheese add banana peppers. Literally came with tuna and banana peppers and nothing else. This is a sad excuse for a $7 sandwich.

    Here to get another delicious sandwich! Yummm!

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    13 years ago

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    Page 3 of 3

    Ask the Community - Firehouse Subs

    Review Highlights - Firehouse Subs

    I ordered the smokehouse beef n cheddar brisket (#10) with habanero sauce on the side yumiiii.

    Mentioned in 3 reviews

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    Mum Foods Smokehouse & Delicatessen

    Mum Foods Smokehouse & Delicatessen

    4.6
    (174 reviews)
    10.4 mi
    $$

    5/5 Mum Foods is one…read moreof the most unique BBQ spots in Austin and absolutely worth a visit. While the barbecue is outstanding, the sandwiches are what really stand out. The brisket, pastrami, and cheesesteak sandwiches are all incredible and packed with flavor. The latkes are also a must-order and make a perfect side. Just be sure to get there early, as some of the meats can sell out. If you're looking for something a little different from the traditional Texas BBQ experience, this place delivers.

    OVERVIEW: I tried to pick up my online order from Mum Foods, but turns out someone stole my order…read more Bummer, but whatever - this is something that's usually an easy fix. We're human - shit happens, and mistakes are inevitable. But it's how people react that speaks volumes. **What surprised me was how unnecessarily rude the Mum employee was about it.** Orders are left on Mum's counter for DoorDash, Toast, Grubhub, and Seamless customers and delivery drivers to grab without a Mum employee checking order confirmation emails. If someone steals another customer's order, the *normal* response is to confirm I'm really the person who placed the order, then say "Oh sorry about that, looks like someone else took your order. We'll get you squared away with a replacement ASAP. In the meanwhile, could you please contact DoorDash to let them know?" ISSUE: Instead, the employee expediting orders was crazy defensive and rude about a situation that was no way my fault. TIMELINE: - I placed a pick up order via DoorDash at 12pm. I arrived at Mum's pickup area at 12:15pm. - When I tell the employee expediting orders my name, he says "Yeah, it was already picked up," and walks away. - When he returns, I explain I'm the person who placed the order, but I didn't pick it up. - The man says, "Like I SAID, it was already picked up," so I hold up the email on my phone, and say "I can prove I placed the order, but I don't have my food." - He replies, "Yeah, the order was sitting there for a long time. Someone already picked it up." - I tell him "I don't know what I'm supposed to do with this information. I paid for my order, but I don't have any food," and he tells me I need to contact DoorDash. - I tell him "I'll contact DoorDash, but they can only give me a refund. I'd like my food?" Only then does he tells the staff to get me a new order and tells me "LOOK, we're getting you your food." UPDATE: Mum Foods Management replied with a bizarre comment. Mum claimed I was 90 minutes late picking up my order, saying I picked up my order at 2pm. - So which is it? Someone stole my order OR was I too late picking it up? - Their rebuttal may explain why the employee felt justified in being so rude - he incorrectly thought I was late picking up my order. Either way, there's no reason to be rude. - I was NOT 90 minutes late (I have Ring footage of leaving my house at 12:10pm for Mum Foods and returning home at 12:37pm with my order in hand), but Mum's argument is moot either way. If I were hours late, the order should still be there for pick up because the business is supposed to check names. "A 1 star review really hurts a local business like us and I hope you reconsider" - If you don't want a 1 star review, respond with a sincere apology, and don't be rude to customers or lie in your response. "For what its worth we prepared your food twice and obviously lose money in a situation like that" - If you don't want to lose money by preparing an order twice, you should confirm names when people pick up orders.

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    Inside tables
    Inside tables
    Pimento Cheese
    Pimento Cheese
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    Firehouse Subs - sandwiches - Updated June 2026

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