The poor guy eating on his break almost 100% of the time must go to the back and pull someone up front to take our order. No one is ever at the front to greet potential customers. And on occasion there has been confusion on who is to wait on me. While some of the women have some of their hair pulled back in a pony tail (no nets), almost all of them have tuffs/clumps/multi strains of hair out of their pony tail, hanging down into their face and MY FOOD!!! With that said I love the subs when hair is not an ingredient. read more

Good food great service very nice people good ambiance friendly and fast serve hhhhhhhhh

We appreciate the good food, good seeing, and reasonable price range. Recently they offered a TRIPLE STACK - three meats with a coleslaw - WOW what a delicious sandwich. Tonight it was no longer featured but since they had coleslaw in stock they could make it. Sure hope they keep this available read more

Used to be good,but the recent employee hires have made it bad. The last few times I've been there,my food was incorrect.I used to work in a restaurant So I understand people make mistakes but when it's every single time is a different story. What made me do this review Is I ordered a steak sandwich with no mayo and no cheese and a bowl of chilli. I was running a bit late for work so I couldn't eat it there like I usually do..First off the dude hands me my sandwich with no chilli,then I get to work and open my sandwich to see mayo as the main topping they used. Sorry I can only waste so much money before enough is enough,this location has permanently lost my business and I will be sure to tell my other coworkers to avoid it as well. read more

Firehouse Subs - Was supposed to be a steak sandwich with NO mayo - Sandwiches Near Me - Austin, Texas

We ordered sandwiches for my son's graduation. They were freshly made, delicious and well served. Would highly recommend using them. Amazingly friendly staff as well. read more

"It's a chain" yeah yeah yeah I know. It's delicious and this location is a good one! The employees are friendly. My online orders are always correct and the subs are always fat and juicy! I'm definitely a fan. read more

My wife, once again, loves this place. They have a few subs I enjoy not really being a sub guy. She gets the Engineer and I stick with chicken or the smokehouse beef and cheddar brisket both really good. Staff always friendly and they have 4 to 5 people working even during slower times. A step up from Subway or many food places that run Skelton crews. Place is clean, has two TVs playing sports and nice bathrooms. A bit pricey but the food and service are better due to that. read more

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It took a long time, but it was worth the wait. You know when you show up at the sandwich place and the line is long. The food must be good. I've been to several firehouse subs, but for some reason this one stood out. The sandwich was, absolutely perfect. read more

Firehouse Subs - a hot dog and a pickle - Sandwiches Near Me - Austin, Texas

I really enjoy Firehouse subs. I'm a frequent customer since there is one by my office. Today a friend and I decided to stop in to grab lunch. We both ordered a medium sandwich and a side dish. We took it to go. When we got back to my place, ten minutes away, my friend realized he was given the wrong sandwich so we decided to go back. When we got back to the store, my food and his was cold on top of having the wrong order. We told the manager we would like both of our orders remade so that we could enjoy the meal together as planned. A Firehouse Sub is not good cold, hence the name and branding of the company. The manager insisted that he hadn't made a mistake and that he was being generous by fixing my friend's sandwich. He refused to acknowledge the fact that we had to come back and ALL of the food was now cold! He gave us tons of attitude and kept taking in circles about how he can't serve us and that he did not make a mistake when he in fact did. Eventually we just demanded our money back because the food was ice cold at this point and he didn't care about making us a new meal despite it being his fault. I will not return to this location. Management here is horrible. read more

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COVID-19 related review: I just checked the health department web site and yes, stage five is still in effect. The question then comes to mind, "Why is it two of the four employees, including the manager, are not wearing masks?" I realize the governor of the state said they don't have to. He's a moron. If you give a flying fuck about the people you serve, wear your goddamned mask! I supported this place in the deepest part of the pandemic and used their curbside option a lot to help them out. Walking in today I start to regret my decision. I thought this place cared. If they take so little care with something as simple as wearing a mask, I question how they handle something as simple as washing the tomatoes, washing their hands before touching food, sanitation of the tables, etc. Truly shameful. read more

Smokehouse Beef & Cheddar Brisket, Engineer, Turkey Bacon Ranch. Can't go wrong with any of those. It's a bit pricey but the portions are huge and they donate a portion to a Public Safety Foundation. The broccoli cheddar soup is on point. They have those soda machines where you can customize your own drink. It gets pretty busy so if you don't want to wait, you can order online or on their app. Oh and the hot sauce collection...have not seen such a variety in any other store! Definitely a unique concept separating itself from another sub places. read more

If the employees spent more time focused on employees and less engaging in personal life talk while customers are there, they would be much better. The manager and an employee were discussing their significant others and they did not even focus totally on my order. The cashier did not know what went with the order. The manager kept engaging in terrible conversation in front of customers. read more

Always great! Love being able to get a hot sandwich quick and close by. However, that's twice in a row I didn't get a pickle. Small and random, but I don't get it on my sandwich because it usually comes with one on the side. Still recommend though! They do a free sub for your birthday through the app too! read more

Refused to honor Firehouse IG discount despite showing them Firehouse's dated IG post confirming eligibility for discount.

My complaint is about District Manager Luis Rico This Man has NO RIGHT to be any sort of manager let alone a DISTRICT MANAGER. He is behaving absolutely deplorably in front of his staff and takes no interest in properly serving food or taking food orders. I told him its too bad this place is so close to my work because now I never want to come back. To which he retorted "You have a nice day, come back and see us". read more

Love this place.. You won't find me complaining about a tuna sandwich with nothing hardly on it..especially when it's suppose to be a Tuna Sandwich! Why not order something better. It's like asking for a salad and being mad for it being a salad. Any who I am a big fan of the of cheddar melt and turkey sandwich and the sauce choice makes even better and cases to take some sauce home... Hell yeah and the soda size is amazing for these hot day's on us read more

Today I ordered online for the first time. It was very easy to navigate and I paid with my debit card. The screen said "thank you for your order" and gave me an updated time for pick-up. It had previously promised a pick up time of 1:01 PM but because I took a few minutes making my order, the pick up time was bumped to 1:07 PM. I arrived at the shop but my order was not on the cart. I inquired at the register as to the whereabouts of my paid order. After a few minutes of searching, a gentleman who I am assuming was the supervisor, advised me my card had been declined. This was totally my error as I transposed the first two numbers. He explained that they had my order but did not make it yet. I produced my debit card, paid for the order and minutes later the supervisor hand delivered my order to me with many apologies for something that was NOT their fault. This was totally my error and I appreciate how understanding the manager was with me. He jumped through hoops to get my order made super fast!!!! read more

Will never get anything from here again. Placed an order for pickup for a tuna sandwich, no cheese add banana peppers. Literally came with tuna and banana peppers and nothing else. This is a sad excuse for a $7 sandwich. read more

Firehouse Subs - Sandwiches Near Me - Austin, Texas

Absolutely love this restaurant. The prices are excellent and the service top notch! I've been here multiple times and my sandwich was made perfectly and always given with a smile. Should be like this everywhere. Yummm! read more

Firehouse Subs - Here to get another delicious sandwich! Yummm! - Sandwiches Near Me - Austin, Texas

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Had the engineer, perfect ratio of meat to veggies. And the bread wasn't over toasted

For me and a couple coworkers, this used to be a place we'd go to frequently. We'd get greeted as we walked in the door with a rowsing "Welcome". Now, nothing. The sandwiches are average. Not terrible, but not amongst the best either. The veggies are somewhat limited, and not really inspiring. There used to be tons of hot sauce choices to make up for the blandish sandwiches. Maybe I just caught them needing to restock, but it looked like they had only half the choices they used to have on my recent visit. TIP: If you're getting the 'cherry limeade", you're supposed to add the limes they have there to it. Otherwise it's just, err... cherry ade. I see they have one of them fancy-dancy soda machines that seem to baffle your average shouldn't-be-in-the-self-service-line-at-the-grocery-store customer. Now that those are all over North Austin, I'm hoping people get faster with it. I'm waiting for the iPhone interface. Used to love going to the Firehouse Subs. Now I just go when I'm passing through on a workday lunch errand, and don't want to deal with the geniuses at the Crack-in-the-Box next door (don't get me started).... read more

This is a brand new location that just opened recently. This was my first experience with Firehouse Subs and I think a pretty good one. A co-worker and I went there for lunch and ordered a large Veggie sub. I ordered right after him, but his meal arrived and mine never did. So, I waited for about 5 minutes and then asked someone and apparently they had lost my slip. Not a big deal, they said that they would make me up a new sandwich right away. What I thought was great was the manager there actually came over to me and personally apologized and then gave me a free medium sandwich card. Excellent customer service. They also happened to have one of the largest collections of hot sauces that I have ever seen. There had to be ~100 bottles on the counter. The sandwich was pretty decent - they actually have large and medium sized rolls (they don't just cut a large in half). The bread was a little lackluster, but the veggies were good. I'd probably give the food 3 stars, but because of the service, hot sauce, and convenience 4 overall. read more

When comparing all the various sandwich shops (at least the ones of the chain variety) around town, firehouse subs always rises to the top as one of my favorites. Its a little pricey. Around $9.00 for a sub that is not quite enough. If the manager is reading this, I recommend that you begin asking people at checkout if they would like a medium or a large sub. The option on the menu is kind of hard to find at first glance and I didn't even realize there was an option to upgrade to a larger size until it was too late. I would have gladly paid the couple bucks more for more sandwich. I used to love Quizno's but since Subway has been pushing them out of business all over town I have to find a new spot for my sandwiches. I have nothing against Subway but sometimes I want something that does not feel quite so fast food. I do love the coke machine though. I feel so American when I am using it. 100's of combinations of soda? Why not? Not a hot sauce fan but I do like that they give a lot of options. One of the previous reviewers commented on how their options were dwindling. I strongly believe that situation has been remedied. They have like over 20 choices. Ridiculous. Anyway, love the italian and the one with turkey, bacon, and ranch (cant remember the name right now). read more

Not the fastest sandwich for a nearly empty restaurant and the amount of meat on the hook and ladder seemed a bit small. Had a bit to eat before coming here, and after the smaller sized sandwich I was still hungry. Quality was average to slightly above, perhaps. I do love that they have a ton of hot sauces to choose from with numbered stickers letting you know how much your rectum will hurt the next day. (1-10 scale) Decent in a pinch. read more

Nothing special here. Literally, nothing. I'd heard good things but nothing to blow my mind. I had their most popular sub, their special one but they wanted to put everything in the place on it. Mayo, mustard, veggies, everything. When they were making the sub it ran through my mind that they were trying to cover up the meat and cheese with everything else. Turned out to be true. The bread was good, I'll give them that, and there were probably 20+ different sauces arrayed all along the counter to garnish. The sweet tea was decent and the cherry limeade was Kool Aidesque, Callie has it right. read more

Firehouse is super tasty, and a super good alternative to cooking at home or eating at the same ol' restaurant over and over. The only thing I get is the Engineer with all of its cheesy mushroomy goodness. I add on some of Capt'n Sorenson's spicy sauce and I'm good to go. They also do box lunches, which I am considering for upcoming events at work. This location has an added bonus of the sign spinner on the corner of McNeil and San Felipe. He's always rocking out to some jams and I'm sad when I pass by and he's not there. I'm also quite jealous of his tan, even if it is a Firehouse Subs T-shirt tan. DIDYAKNOW?? You can get a free small sub on your birthday. You don't even have to join a mailing list or a sub club or buy one to get one free, just show up with your drivers license and tell them what you want. Done and done. read more

Hot subs would be a horrible understatement for the sandwiches you get here. Pros: The sandwiches are huge and packed full of meat. This isn't your local subways where you get a huge sandwich and it's packed with veggies. No sir, this is a true MAN-wich. In addition, the sandwiches always come out piping hot and the cheese is perfectly melted. If you want to add more hotness, there are about 20 different hot sauces to choose from on the counter. My favorites would be the Thai garlic, Cholula, and the BBQ sauce in the jar. Cons: One thing that a sandwich place like Subway's wins over Firehouse is the price. The 6-inch meal or just the full length sub is $7.99 and up. Eight, eight dollar, eight dollar footlong. If you like fresh-tasting, hot and spicy sandwiches, nothing beats Firehouse. Just be prepared to burn a hole in your wallet for sandwiches though. Bang for buck: 6/10 read more

I was really sad to see Tin Star go but was interested in the new restaurant in that location. So far I've been there once with my whole family (my wife, me and 4 kids from 12-4). Other than the scarring the hell out of me when we came in by yelling "Welcome to firehouse subs!" it was a very pleasant experience. My wife and I had their cheese steak sub which was very good, my eldest had the Club on a Sub which looked great and she wolfed down and the littler kids enjoyed their meals and plastic fire hats. Each cup has a fire-fighting story which was neat and proved to be a nice distraction while waiting for the food. Their hot sauce selection is superb (over 50 types) if you are into that sort of thing. I'm looking forward to my next visit. read more

I visited this location for the first time on my busy lunch break and my debit card wasn't working for some reason. My account was full o cash as I pointed out with my phone app to the cashier. Who knew. So I sat down and called the bank trying to understand why it was not working. The people at Firehouse decided to comp my food even though I never mentioned it and expected to go back to work hungry. Very unexpected and very awesome. I had the meatball sub and unfortunately it was below average in taste and left me feeling gross for the rest of my day. Three stars for great service, but the food itself was nothing worth remembering. read more

The Italian sandwich is greasy death although it's pretty decent if you look past that. The best draw of Firehouse is all of their different hot sauces but even those can't make up for mediocre sandwiches that are absolutely terrible for your health. The staff and clientèle are also a bit scary although that should be expected at any cheap sandwich shop. read more

We weren' impressed. We went there at 5:15 pm. Only one person working. He took 5 or 6 orders at once and then started making sandwiches. I have had better broccoli soup. read more

Awesome Datil Chicken hot sub. Beat the taste of all subs had till date. You have large collections of sauces to select. Though it has very few options for those who only chicken or veg. But pretty good in taste. The hot makes it special. read more

I love this place!! Always fast and fresh and the ham is to die for. Keep up the good work. Also they have gluten free bread!!!

They put mayo in my Italian sub! And that wasn't the only sin committed against subkind. The ham was horrifically sweet, as if every individual slice of meat had been bathed in a corn syrup solution prior to being placed into my sandwich. Also starring on the ridiculously, unforgivably sweet scale was the so-called cherry limeade. It was more cherry Kool-Aid than lime. The soda fountain may have suggested adding a squeeze of lime juice, but what they really mean is to take all of the limes from the lemon-lime container and squeeze them into your drink. Then, steal the limes from your friends' drinks and add those, too. If I had one nice thing to say about this place, it would be that the medium is a very generous size and they don't skimp on the meat (unfortunately sugary meat). They didn't greet me when I walked in. I think I should be offended, but frankly I hate that kind of corporate-required fake friendliness anyway. Mayo! read more

Badass. Had half a meatball and half a cheese cheese steak sub. Got it to go and roll was dry and both were really good. They also donate to fire departments. Complimentary dill spears was a nice touch, too. I have had subs I liked more but not in Austin. read more

One word: RUDE Disgracefully rude woman on the register who proceeded to shout at me about how what I was ordering was incorrect, along with four or five other employees staring at me in the process. Left and didn't order anything after that. Will not be spoken to like a piece of crap. Avoid this location! read more

Went there for the first time! Absolutely amazing!!!! I will be back for some great food. the only thing, the brisket tasted a little to fatty, and the sandwich was really small, but other than that EXCELLENT. I had the #10- brisket and cheese sub read more

I was really craving firehouse sub last night. I placed an order at the location, but that night it took awhile longer since there was one person in front of me. After getting my order and thinking nothing of it, I went home. When I got home, I bit into my sub and it tasted different. It wasn't what I was craving. Turns out that they gave me a completely different sandwich than what I had ordered. My sandwich must've gotten mixed up with another customers sandwich. Nonetheless, I was extremely disappointed since I didn't get the sandwich I had ordered and the one that was given to me didn't suit my taste buds. read more

I wanted something fast and delicious but different than I saw Fire Subs. I ordered the smokehouse beef n cheddar brisket (#10) with habanero sauce on the side yumiiii. :) Good customer service Super fast Delicious food definitely coming back read more

First off the service was surprisingly good and very friendly. The portions are huge, I guess that is from feeding fire fighters. I have not been able to get over how good the bread was. It is the perfect combination of Chewy and Crunchy. It set the tone for the entire sandwich. The toppings are bountiful and the veggies were fresh. The brisket and cheddar stole the show though, if all of the sandwiches are as good as this then this place will do well. I loved the variety of sauces along the bar to kick it up a notch. Also, if you ever need a bucket they have a charity that helps firefighters if you buy a pickle bucket for $2. I have to say the first trip was good, I will definitely come back again. read more