Complained a year ago but decided to try it again. No welcome yet again but okay. Guy took our order at 2:15 no food until 2:45. We waited a half hour for two sandwiches! There was no ice in the soda machine. We had to tell the guy who took our order. Instead of filling it with ice himself, he took a sandwich maker off his station to do it. There were only two people making sandwiches. Of course the cashier had no problem making a sandwich for himself which he sat and ate in front of nine customers who had ordered and still had no food including me. Three people came in. With no one at the register to take their order (because he was eating) they left. How does this place stay in business, I wonder? Sandwiches were just okay, people there before us weren't served until after us. And there was a man who came in after us who was served before all of us who were waiting. Definitely will not go back. read more

Sandwiches were small portions and sloppy made together . The place dirty and table were not cleaned. Worst sandwich I've tasted. read more

Needed to place a pick-up order while I was in town over the weekend, but dang was it an ordeal to get my order. My first order was given to a different Thomas/Tomas which mistakes happen but receiving my order and for it to still be wrong after verifying over the phone and in person is just not acceptable. Staff was definitely non-chalant and it was definitely an a-ok experience although I couldn't eat my own sandwich which was $15 down the drain... read more

Firehouse Subs - Chip selection - Fast Food Near Me - El Paso, Texas

It was an okay experience overall. Nothing great. The food was good, they did forget green peppers in a cheese steak sandwich. Wait time is okay. The service was okay. Nothing grand. read more

I love their delicious hot subs and the money goes to firefighters. Nice comfortable atmosphere and they have tables outside as well. I usually don't care for sandwiches but I love their sandwiches. read more

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Super friendly staff and food always made fresh and to order. I have never had any issues with this location and always a great spot for a quick bite to eat! Very clean with friendly staff. read more

Good. I have loved the salads. Today I got one for takeout. Bowl was only 3/4 full and 1/3 of that was wilted dirty lettuce. So disappointed. read more

Firehouse Subs - Fast Food Near Me - El Paso, Texas

So, ordered medium steamers (corned beef, pastrami for about $10 a piece. Not only was it skimpy on meat, the quality of the meat was crappy. I expected better. I won't be returning to firehouse subs. Waste of money. read more

Subs used to be good but have declined in quality. Always preferred Firehouse Subs to other places. Service has declined precipitously although servers very polite. Could not order using the app on my phone because it did not work on two separate dates. It is very frustrating to spend all the time on the app and then find out that it was not placed the order. Made a phone call-made the order only to come home and find out it was the wrong sandwich. Had to go back get the correct sandwich and it didn't taste very good. I don't know what's going on but I'm not recommending Firehouse Subs at this point. read more

Firehouse is probably my favorite sub shop of all the chains, so when I saw that there was one nearby I had to go for supper. Upon arrival there was only a couple of other customers in the whole place, but given the time of the night it wasnt too surprising. There were a couple of TVs that were absolutely blaring, which may not have been as jarring to the senses if they had been showing the same thing. Unfortunately that was not the case, one had a football game re-run and the other was some news program. I got the same thing that I pretty much always do. The firehouse hero sub, with a bowl of chili and a drink. I'm not sure if there was a misunderstanding, but I am pretty sure that I didnt wind up with a bowl of chili. My only other minor issue was the pickle that was included with my sandwich. It was a VERY small sliver, and I would have loved to have gotten a more normal size pickle. Overall it was as good as usual, and I will likely be back. read more

Twice now it's been a disappointment. Ordered on Uber Eats and it was cancelled while the dasher was waiting for the food. Gave it another shot. Called to place the order and the girl said "sorry our phones suck" and hung up. Drove there and they said "cold sandwiches only were closing in 30 minutes" but obviously they were all ready to leave and close early. So sad cause it used to be so good with good customer service. Stay clear of this place! read more

Usual, standard corporate restaurant, experience where the workers are beaten down attitude, the sandwich I ate was a New York steamer was a pastrami sandwich, it was more like a Cleveland steamer. As well, the de Soto fountain was not working so I got to drink warm Diet Coke with my meal. All in all it was a horrible experience I will not be returning. $15 for a subpar sandwich. read more

Firehouse Subs - a receipt for a firehouse - Fast Food Near Me - El Paso, Texas

Love me some hot sandwiches!!!! I love that they have a sub that they offer all my favorite meat and it's always delicious. They offer salads, different side, not just chips which is great. Trying their 5 cheese Mac n cheese as a side. I love sandwiches because you can never go wrong with one but what makes the difference for me is the bread and the amount of meat they put and it's always a good amount of meat. They don't pull the "oh lettuce.. let me stuff it with that!" They also offer several sauces to put on your sammie.. or your chips which ever lol. My favorite is the hero sub comes w 3 meats! They also give you the option to "gut" the bread or "less bread." Less carbs the better lol. I've also tasted the bbq n cheese.. really good. My wife loves the phillysteak one. I recommend this place highly. read more

I don't know how this franchisee hires the kids that make these sandwiches!! I order a veggie with pepper jack cheese, honey mustard, and green pepper. The idiots give me bread, extra cheese, honey mustard, and green peppers. Where the hell is the other items that go on a veggie like lettuce, tomatoes, onions!!!! This same @&$#! Happened back in fall. Brainless people making sandwiches. Avoid this Firehouse location. Not sure about the other but they could make such tasty sandwiches if they just follow orders and think. Waste of time and money. read more

Firehouse Subs - two sandwiches with cheese and pickles - Fast Food Near Me - El Paso, Texas

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Worker helped me right away and explained that it would be 25-30 min wait . My complaint is he explained to me that there was a bunch of To go orders before me . To me the process needs to change . If I take my time and gas to go to this business and order . I should come before the to go orders . Or they should no longer accept in store orders that way I know policy ahead of time . Love the food , don't love the policy . read more

This was absolutely atrocious. We went in and someone took our order, and since I've had an issue before at Firehouse with getting my order right, I specifically scrolled on the screen to check that she got everything. It said No Provolone and I told her again that I didn't want garlic mayo because it was listed. She took it off and told me that everything was right and I read that it was. When we got our drinks the Coke Freestyle had no ice and all of the sodas were flat. They tried to give us bottled coke but it was all diet so we passed on that. After a long while of waiting, we finally get our sandwiches and mine very obviously has provolone cheese and mayo. I told the guy what it had and they are currently remaking it but this is absolutely insane. They had four people behind the counter and not one was able to work quickly or well given the fact that the receipt clearly said no provolone or mayo with added cheddar. The store wasn't busy either. read more

Firehouse subs has a pretty good selection of subs ranging from Turkey subs to meatball subs to steak and cheese subs. There are 10 combos to choose from. Additionally they have 6 smaller subs under 500 calories. Prices aren't as cheap as Subway but what you get is pretty good. The combos also come with chips and a drink. read more

Love their sandwiches but not the service, last Sunday I was there to get a couple of subs and I was told that it was going to take about 30 minutes, I looked around and it was almost empty the place so I asked why? Cause we doing a catering order she said...unbelievable! I just left. read more

Good luck . . . And, better bring your own napkins and wear an old shirt. Better yet, get take out so you can dump the second half and no one will notice. read more

12.00 bucks for a medium sandwich and they can't even get the order right. NO ONIONS. Loaded with onions.. No greeting entering the restaurant, bad vibe, no hey sir have a good day after getting my sandwich. Probably my last time at this location for sure. Oh ya and the dude that gave me my sandwhich was wearing a hoodie with it over his head. I think he was about to enter a rap battle. read more

First time here. Last time here. When we got there the place was empty and employees looked tired, bored, and stoned. Ordered a sandwich without certain condiments, and with others. The sandwich came WITH the ones I didn't want, and did not come with the ones I ordered!!! I also had ordered a hot sub, and the only thing that came hot was the bread. Since they only toasted the bread (and not the meat and cheese), the cheese was not melted. I mean, isn't that the point of ordering a HOT sandwich... the meat is hot and the cheese melted? Very disappointed,... they got ... almost...everything wrong. At least it had the right meat in it, which wasn't half bad. Oh, and the cold sub we ordered, was heated - well, the bread was anyway, lol, but the person doesn't like toasted bread. Unbelievable. read more

Always terrible service at the Redd location, never enough employees working, and the food takes longer than anticipated.

I spent $30 on two sandwiches, one drink, and a bag of chips, and the food was terrible. They switched meats. The brisket is not the same. It is very thin and mostly fat. It was pretty nasty. Eat somewhere else. The quality is not the same. read more

Always friendly and always great food. I would rd come this to anyone. Love the hook and ladder

Decent sandwich. A bit on the spendy side but all in all a good sandwich. The menu has a good selection

Waited in line for one of the two employees to help us. Only yo be told there were lots of online orders and it would take 30 minutes. Sad online orders come before customers in the store. Just left. read more

*whispers* welcome, to firehouse... This Firehouse believes in using inside, library voices only. The sandwiches are good and I'm glad there's one in my hood now, but the staff needs some gusto. This location is a lot larger than it's Fountains counterpart and offers up all the same amenities like choose your own flavored soda and purchase empty pickle jars for a good cause. They do a great job of keeping the place clean, even the rack of barbecue and hot sauces. The employees are nice and always seem to be working hard. Once in a while they have a big rush (especially with it being summer now) and you'll see the soda machine completely out of ice or an empty iced tea dispenser or two, but they really do try to stay on top of it. The sandwiches are really good. I usually stick with the NY Steamer with some Firehouse sauce to dip it in because it's just so good. The last time I was here I noticed their menu didn't mention any cold subs, but they definitely have 'em. I know for sure, Firehouse has a tuna sub and a chicken salad sub. But their hot subs are where it's at. No delivery, no drive-thru... but they are pretty quick so you'll only wait 5-10 minutes. If you want a fast, hot sub with a pickle on the side, this is the place for you. read more

WORST PLACE IVE EVER EVER WORKED AT. you will be Their WORKING SOLDER and they DO NOT CARE ABOUT YOU !!! Probably can get manager position within 2 month of working there so many city code violations, food safety concerns for sure!!! Nothing is fresh or prepped daily. Food was reused daily..... no managers on site ever !!! Customers complaining 24/7 cuz lack of product service quality. The city really needs to look into firehouse subs!!! Horrible !!! Def would get shut down in one day if they saw all the things happening there !!! Don't WORK AT FIREHOUSE SUBS !!!! Saving you a headache and a half!!! I worked there for 1yr and a half!!! NOTHING EVER CHANGED!!! IT GOT WORSE!!! Shift leads are basically in charge of the store opening closing the store daily with 1 day off durning the week, sometimes no breaks. No help from the store owner whatever he is! He came by maybe 3 times outa 2 months crazy there!!! Short staffed constantly employees do whatever they want show up whenever they want, no discipline what so ever! Hired people under the age of 16, had em working long hrs. Everything in the store is broken down including refrigerators, steamers, the toaster. Constantly having to deal with everything being broken and never getting fixed properly. Had a refrigerator that broke down (that keeps tomatoes, mayo, onions, lettuce, dressings cold) break down in the winter of 2023 to this day in June 2024 it is still not fixed !!!! They completely expect the employees to run the show for them. This is unacceptable firehouse subs needs to be checked for multiple health city, violations, and regulations !!! Do NOT EAT OR WORK THERE !! Had People say they got sick from eating here as well. But nobody cares so food was still served as is. Most employees never trained just expected to come in and figure it out or get trained by shift leaders that were already running the business. I was trained by fellow employees that tried their best to help me at the time while also dealing with the constant work there. It's easy work but hard when you don't have employees and are trying to train them at the same time! Money was stolen 2 times from the west location by employees.... Nothing was ever done either. CHECK ON FIREHOUSE!!!!!!!! Saving yall !!! read more

Seeing that both my husband & I are retired Firefighters/EMT's how could we pass this up! When you first go in they immediately greet you, which is always nice. They have an awesome mural of engine 27 - which is the FD that is just down the street. The place is clean and bright. Prices were great. My Husband got the Hook and Ladder and I got the Steamer. I have to say these subs are the best we have ever had. The bread was not hard but not soggy. The corned beef brisket was perfect not rubbery no fat on it. The food was so good we went back the next day and took our son. He got the steak and cheese. Ok I nibbled on it.... YUM Their subs are very filling! Forget all the other sub shops this is THE place to go!!! read more

Firehouse Subs - New York Steamer - Corned beef brisket, pastrami, melted provolone, deli mustard, mayo, and Italian dressing. - Fast Food Near Me - El Paso, Texas

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Well we finally went back today to give it a second go. The Manager went above ans beyond she replaced both sandwhiches abd they looked awesome. She was very nice altbough the other manager (from original day) didn't leave her a note even after I talked to him that we were returning and new samdwhiches were going to be given. She was great but that should have been relayed. I'll upload the new pics too. read more

Firehouse Subs - Now THIS is what great sandwhiches looks like. Thanks for making this right EP Firehouse Subs. - Fast Food Near Me - El Paso, Texas

We are sooooo happy to finally be in an area that has a Firehouse Sub shop!! Being a Military family we move in and out of areas that have our favorite restaurants. When we got into town this was one of the first places where we got lunch. The crew was super friendly and our order was taken and prepared promptly. The food is always good at every Firehouse I've been in. read more

My wife and I dined at this location on March 1st, 2023 around 5:30 pm and the place was filthy, food all over the floor and tables. The staff of five were just standing around on their phones and unconcerned with the cleanliness of their dining area. The food was okay, with nothing to recommend it to others. I have eaten in Firehouse Subs at the Fountains and in New Mexico; which were great. This location was a disappointment. I do not recommend this location go to another firehouse location unless you are into disappointment and filth. read more

Ordered on line, went to pay for it and then they say the Apple Pay is not working. So pay with the only bill I have $100, they won'y take, even though it does not say anything about not taking $100 bills. Has to spend 20 minutes getting change for food. What a waste of time read more

5 subs ordered totalling around 50 bux. Employee tells me its going to be a 30-45 minute wait on just Sauteed Onions and Bell Peppers. LMAO! i wasnt born yesterday. 1 star for laziness. read more

We just tried to place an order by phone and they left us on hold And didn't come back to the phone . We could hear everything going on and tried calling back but they left it off the hook!!!!! read more

Very disappointed with our sandwiches. Food quality has went downhill badly since we last ordered. Tuna subs did not have the deli mustard and the tuna didn't taste quite right. Even the pickle was off. The sandwich was thrown together and the fillings were falling out. Just a MESS. The only good thing were the potato chips and of course they were not made by Firehouse. We won't be ordering again. This was the Redd Rd location in El Paso, TX. read more

After delivering a friend to the airport, four of us stopped at Firehouse Subs for lunch. Service was fast and my sandwich was very good, better than their competition in my opinion. We had 2 Italian, 1 turkey/cranberry, and 1 meatball. All of the other sandwiches were very good too. read more

Seriously kills all the other sandwich spots! Why ever go to subway or jimmy johns if you have this option? My favorite by far and not even close! Any old Quiznos fans will love it too! read more

I love Firehouse Subs! We have Firehouse Subs in Florida as well and they are yummy and delicious no matter what state you come upon them! Everything on the menu is meat, but it can be modified to be vegan or vegetarian. They don't have any gluten-free options, or veggie patty or vegan "meats" which would be really nice, but their sandwiches are still really delicious and I highly recommend them! read more

We ordered online for dinner. We ordered a large corned beef with only the cheese and mayo and a large club all the way with sliced pickles. Both perfect with plenty of meat and soft bread. Great value for the money. Two dinners and lunch the next day. read more