It has been awhile since I visited a Firehouse Subs location. I had no issues with this location. I was greeted quickly, ordering was easy and I had my food in about five minutes. My memory may be going, but I remember the sandwiches being a little larger than what I was served. The quantity of meat was much less than I remember. The flavor was good, but I left hungry. I will return. read more

Firehouse Subs - New York Steamer® - Sandwiches Near Me - Fayetteville, Georgia

This has got to be one of the worst firehouse subs in the entire universe. First of all the pickles are absolutely disgusting. The spear ones. they literally taste like they came out of someone's dirty ear. And not to mention that they have a bucket of pickles in the back that sit on the floor and they just grab a handful of pickles out out of the bucket and put it inside of another bucket and serve it to their customer. The back is certainly not clean at all. The service isn't even all that. I rate this place a -500 out of 10. Don't eat here get it shut down. read more

Staff is super nice and food is pretty good. Went and they didn't have all the items that I wanted. It was clean and lost of seating if we did want to sit and eat though! read more

I visited Firehouse Subs in Fayetteville, Georgia (Hudson Plaza) on 12/16/2025. I was greeted with a smile. I ordered my sub online at the WRONG store:-(. Oliver stepped right up and assisted me with resolving my issue. He exhibited OUTSTANDING customer service, My food was FRESH, HOT and DELICIOUS! Your staff was patient and efficient with the service. I will definitely be returning for that type of service. In conclusion, my visit was "AMAZING!!!" Happy Holidays!!! read more

I've been to many Firehouse Subs shops, but this location is very clean, pleasant employees and fresh subs. I will definitely visit this location again read more

Firehouse Subs - Turkey and Ham sub, with plain chips. :-) - Sandwiches Near Me - Fayetteville, Georgia

Love their subs, but if you try to place a delivery order, you were going to be charged through the nose and if you are only 1.5 miles away, you're going to get extra charges for "long distance." If you try to use a delivery service, you will find that every single item on the menu has a significant price increase. If it was $9 it's gonna be $12. On top of the 30% increase in the items price, you will also be paying at least some delivery fees. Of course they want you to donate to volunteer fire departments, but it seems your gouging us enough as it is. Do not bother with Customer Service as you only get a bot and no one will resolve your issue or even answer your questions. I'm very sad about this. Had a lot of respect until I realize that their customer service is zero. read more

Went to Firehouse today to get a nice meal I order my food first they get my name wrong that fine I get over it but then I get home check my sandwich there's tomatoes and mayo which I didn't order. The ambiance felt empty too honestly there wasn't many costumers and the workers had off putting vibes. I'd also rate the parts of the sandwich I ate a 4/10, quite frankly it was the worse firehouse sub sandwich I've had in my life. read more

Firehouse Subs - This is what I ordered none of which says Mayonnaise or Tomatoes. - Sandwiches Near Me - Fayetteville, Georgia

Several days ago, I drove through rain to buy myself a combo & second sub for a friend. Certain aspects about this location have been different since its previous owners retired. Things went well. I asked the cashier to have the second sub prepared five minutes after mine was begun, so I could eat before dropping the friend's off. I ravenously enjoyed my steak and cheese sub. However, the staff ran into problems: a guy who came in afterward griped about how his order had somehow been messed up. The employees remained helpful and cool. One of the sub preparers called out for a "Gordon" to get his or her order. I made nothing of this. Minutes later, I got my ass up and asked about the 2nd sub with chicken, which is called the Engineer. This employee asked someone else for help. As it turned out, there had been a name mix-up, but guess what? That Engineer was remade and handed to me for free, with no issues. My friend loved it, as usual. read more

Firehouse Subs - Five-cheese Mac & Cheese - Sandwiches Near Me - Fayetteville, Georgia

Whew chile I love free stuff! Tmobile did not disappoint with their free Italian sub. I have been here a million times and this is one sandwich I don't think I would ever order. I'm so glad I got to try it and will definitely have it again. The wait was a little long but other than that this sandwich has it all. Something about the warm salami and ham that just made this sub awesome. Thank you firehouse and thank you t mobile. Deeeeeelish.... and free :) read more

Firehouse Subs - Italian sub... demolished! @cookieladyatl - Sandwiches Near Me - Fayetteville, Georgia

I visited this location this evening 30 minutes before closing and everyone greeted me and was eager to assist me! Way to go Firehouse team! I will be back!!! Also the place was clean and organized! read more

Firehouse Subs - Sandwiches Near Me - Fayetteville, Georgia

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My first visit here. They are a little pricey for a sub. Me and my son had 2 6 inch meals and it was $22. I had the chicken bacon ranch sub and my son had the Italian sub. I can say both were delicious and the brownies were so moist. They have a selection of sauces you can choose from to kick your sub up a notch. Service was quick and great! read more

Firehouse Subs - Sandwiches Near Me - Fayetteville, Georgia

I used to love this place but since previous owners retired service has taken a hard crash. I doubt I'll go back.

Great sandwich shop. Firehouse provide funding, life-saving equipment and educational opportunities to first-responders and public safety. I was greeted by a nice young lady. She quickly got my order and passed it to the cashier so he could cash me out. I really appreciated her urgency ! The resturant was very slow, there were a couple in the dining area. I placed my order online. It was fast and easy. You have to pay online,they don't give you an option to pay at the store. You can have them to make you order right away or schedule a time for your order. I ordered my favorite the hook and ladder,my mom ordered philly cheese steak, my son had the smokehouse brisket. Everyone enjoyed their sandwich. read more

Firehouse Subs - a sign for a firehouse - Sandwiches Near Me - Fayetteville, Georgia

We are a local nonprofit that often patronizes this location--particularly for meetings and events. Yesterday an order was placed online for the few of us working on a project.We used our rewards points for a freebie. The freebie wasn't included ,so we called and were advised to come back today. One of our faithful senior citizen volunteers, offered to pick it up and while there placed another order. The disrespect with which he was treated just to get the "freebie" they forgot to begin with is disheartening, and totally unnecessary. Noone should be treated in such a manner. Trust individually nor as an organization, will I patronize this location again. read more

Embarrassingly slow. Huge line and employees barely moving and extremely miserable/rude. don't go here.

I really like their sandwiches and they give you a sliced pickle too. Great staff too.

The food is ok and the service is friendly... but expect a 20-25min wait while the place is empty. Might be great for delivery but as a place to sit down it's not worth the rather lengthy wait between ordering and getting food. read more

I came in on 10/21/21 for a quick sandwich. I was told I had to order online because they were short staffed. No problem. Less than 2 min later a large group comes in (Caucasian, I am a black ). ANd they drop what they were doing to take their order. I had been waiting for at least 30 mins for service just to have someone get service before mine. I was shocked Bc I eat here often. The big issue here is this. I under you are short staffed. Everyone is in these trying time. But if you are going to do something for one do it to for the other. I will no longer eat at this fire house subs. I am hurt by what happened here today and their lack of empathy read more

I ordered through the app for a pick up. I actually arrived about 10 minutes past the pickup time. When I got there they acted like they didn't receive the order. A man asked them to look it up and they apparently saw the order. No one spoke to me at all as the man (I assume the manager) looked around in the back. After a few more minutes he came out and started making my salad. Again, no one said a word to me. No apology, no explanation, nothing. After another 5 minutes I got my salad without a word. The worst customer service! read more

extremely rude workers. they got my order so so so wrong and were so rude when i literally just asked for the missing toppings ... i have never been somewhere with that kind of bad energy read more

One of the best meatballs I've had in a very long time. Fast service and clean interior.

Ask for a hook and ladder no ham and they could not accommodate my request. Will not be returning to this locations

We ordered 4 subs tonight. One was supposed to have black olives and extra deli mustard (the only condiments ordered on the sandwich) instead neither were on it. Another was a meatball sub which the meatballs felt as if they were frozen they were so cold. None of the sandwiches were hot at all. Pickles that come with them.. where were they? It has been a few months since we have ordered from here and it is usually good, not tonight. read more

This is one of our go-to spots for lunch. We eat here about once a week because it's close, fast, good food and quick and friendly service. I always order ahead and my food is ready when promised. Love the meatball sub and the chili! I hate those delicious cookies and brownies that always seem to find their way into my order. The staff is efficient, friendly and accommodating. I've called them with last minute catering orders and they've gotten me out of a pinch. Thank you! read more

I love Firehouse Subs! I've been to this location 4 times and so far the subs have been perfect. The location is a nice size and seems to be very clean. The staff is always so friendly and very helpful. I will definitely continue going to this restaurant and will definitely recommend it. read more

If I could give this place zero stars I would. First we stood at the counter for 5 minutes before anyone acknowledged that we were there, even though they were standing 1 foot away. We waited for 32 minutes and were standing at pickup before we finally asked when food would be done. They apparently lost our ticket. No one ever said sorry. We asked for a refund and our order to go. They never said anything in return and we stood there for another 5 minutes. I finally went to the front and asked for our money back and when our order would be done. They said they don't do both and we could just get our money back. I don't know why they didn't say this initially, I'm not sure what they thought we were standing there for those last 5 minutes watching them make other orders. The place was empty. The manager is a child who has no clue what he's doing and should be fired. All of the employees were idiots. read more

We drive all the way from Forest Park just to order the Italian sandwich. Customer Service is awesome food for us great

Can't say enough about the employees at this Firehouse Subs. I was in a rush and had trouble with my online order so I called the store and they were awesome! I told them I was in a hurry and could they get my order together and they did in record time! Thank you so much for the fresh delicious subs and being extra fast and friendly! read more

Frankly, I didn't know much about Firehouse until I did a bit of research. My daughter suggested trying it for ourselves. Well it was a great suggestion. We've become full-time customers and Firehouse is our first choice for quality sandwiches. read more

The owner takes the orders and is very friendly!! Can't go wrong with firehouse! They also have an A health score!!!!

I will NEVER patronize this place again!! I used to always go here when it was owned by other people. Today I went in and ordered a sub, I got back to work and there was no mayo on it. When I called to tell the owner, she interrogated me and said next time ask for a side of mayonnaise. I offered to take a picture and she said no need just next time ask for a side of more. Never again!! So much for customer service...SMH read more

Was overcharged for 2 combo upgrades. Let them know later and was told I should have mentioned it before I left. I ordered 2 subs and 1 was with points. I was charged for 4 combo upgrades. Guess they using fraud to compensate for people using their points for free items. Spoke with corporate customer service. Told nothing can be done because the store is a franchise. The store refuses to do anything even though I have a receipt. Who gets 2 subs but 4 upgrades? Come on, it is obvious a mistake was made. Never going again will solve that problem of being a victim of fraud. read more

Great food,always clean and customer service is always on point.Always smiling faces to great you.I've been to other places not so great but this one I give a 5stars. read more

The service was poor. I was the only customer at the order station. I waited and waited while two working behind the counter didn't acknowledge me or bother to say, "someone will be with you in a moment". Finally one of them walked to a back entryway and pointed back over his shoulder toward me. He walk back past me and again never spoke or looked at me. A minute later two girls came out of the back and one of them took my order. Two sandwich meals $28 plus I added a tip. I filled my drink cups at a drink station that clearly needed to be cleaned. The two working behind the counter were very slow, maybe they didn't feel good. Finally when my order was ready, the young man spoke to me and said, "This is yours.". I took the bag and said, "Thank you and have a nice day." To which he had no response, no eye contact, no smile..., but simply turned and walk away. They did not want my business and they made that very clear. The food was good but I will never go back to the Firehouse Sub in Fayetteville Ga again. The Firehouse in Griffin GA is much better. Great owner, good food and friendly service! read more

I was very disappointed with my visit here. I had ordered 2 Hook and Ladder combo meals. When I received my order one of the meals had very small amount of meat as compared to my other order so I asked for my order to be done again. I was told by the manager I had the right amount of meat and it was made correctly so she couldn't allow another sandwich to be made and that the owner would not allow her to do that. I asked for my money back and was told she could not do that either. I will NEVER patronize here again! Very POOR customer service!!!! read more

Firehouse Subs (Fayetteville, GA) has poor customer service. I picked up my order sub that was called in, payed for it, drove home and was very disappointed to find that it was not done right. The order was placed for a smoked turkey sandwich with just provolone, mayo and honey mustard. This sandwich had no honey mustard and lots of unwanted tomatoes. I took the time to fill out an online FirehouseListens.com survey after seeing the, "we value your feedback!" tag line on my receipt. I was again disappointed that another day went by and no one reached out to follow up after I shared my experience. So the very next day I drove back over to the Fayetteville store (46 Hudson Plaza) and asked to speak with the store manager. To my surprise, the store manager stated that she had seen my survey complaint and that she reviewed her video cameras and saw that there were "no" tomatoes on the sandwich I had ordered. I find it absurd that she took the time to watch a surveillance camera of the sandwich being made but made no effort to respond to my survey. I challenged her for calling me a liar about tomatoes that were indeed on my sandwich and I kindly requested a refund. She very rudely refused, in the presence of her staff and other customers. Need I say more. Please do not waste your money or time giving this business your feedback as the store manager made it clear that she does not care. read more

Fast service and the sandwiches were made with fresh quality ingredients. They gave me a cup of aujus (natural gravy) to dip my sandwich in even though it's not on the menu. read more

Delicious sandwiches, custom made, fresh ingredients, and nice staff. The Freestyle machine is fun to use. My favorite is The Engineer with grilled onions. Yummy!! Enough seating and parking to feel comfortable. Under 500 calorie options and salads, too! read more

Awesome service!!!! Food Taste good. I visited it yesterday for the 2nd time in years. I must say I don't know why I forgot about it. But I had to go back again today. And will eat it again for lunch tomorrow. You have earned my business. Very nice quiet atmosphere. I've been telling all my friends about how good this food is the past couple of days. Tuna sub is awesome. Also the hook and ladder ( turkey/ham) read more

This little spot is new and have some very good subs , the breads are all fresh its different than those other two I think you will agree check them out. The service is fast the place is very clean, the price is a little high but worth it. read more